When we arrived it looked really stunning from the entrance then we entered no one speaks good English staff and mangers were VERY RUDE, unfriendly and not helpful.
The rooms were dark and smelled really musty to the point my 4 year old said she didn’t want to stay and wanted to go home. They showed us two different level rooms and both were not 5* standard.
They sat us at a table to fill out forms which had food and dirt on it. The service was so bad I was actually in tears thinking I’ve spent so much money and ruined my family’s holiday. It got to a point we’re my husband said let’s just leave so we left at 11pm to go to another hotel.
In my opinion not a 5*!!! more like a 4* if you like Morden, fresh classy places DO NOT STAY HERE save your money.
The kids club is in a small little indoor room, not enough space for them to enjoy themselves.
We ended up staying at the Rixos which in my opinion was so much better, Clearner, better customer service, the kids club was amazing me and my husband could actually enjoy dinner the beach and pool whilst they also got to enjoy themselves.