Ratings based on 65 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from England

Excellent facilities and located rght next to beac

Posted 18-Apr-2017
Pros: Facilities and location
Cons: Staff demeanour
Location: Beach front, Close to amenities ... went to cable car , old town, and boat trip
Was checked in to standard room when I had booked family suite and was only moved next day... staff could not communicate very well in english... Cracking pools and facilities and fantastic choice of food
Comment from Hotel Management
22-Apr-2017 by CRM, Hotel Management
Dear Guest, thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Your complaints are forwarded to the related department. Hope to see your again Best Regards CRM of Delphin Hotels
4 out of 5
Recommended
for Couples
by A verified traveller

Amazing place but without soul

Posted 16-Jan-2017 on Orbitz
Pros: Spa and the food .
They need to have more people skills, when we checked in they just gave us the room keys without showing us the place or welcoming us . most of the staff are okay , the gym person was extremely rude and asked my wife impolitely to leave the fitness place because she was me while am on treadmill because she did not have sport shoes. most of hotel guests have cold personality and the over all vibe was boring . I was told later that Bordum city has more accommodating and sociable people. The spa service was amazing and the best i ever had . They need to have more staff that speak english as global langauge and train them to be nicer and understand the psychology of tourists and their mood.
Comment from Hotel Management
16-Feb-2017 by CRM, Hotel Management
Dear Guest, thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Your complaints are forwarded to the related department. Hope to see your again. Best Regards CRM of Delphin Hotels
4 out of 5
Recommended
for Couples
by A verified traveller

Nice hotel

Posted 05-Jan-2017 on Orbitz
Pros: food
Cons: Room service, need to improve how to organize things for the people to be entertained.
Location: There are plenty off malls around shopping centers, but not much to do in the winter.
I was really amazed with the staff members , nonsense to what i have been reading on the reviews. I was welcomed really well and enjoyed my stay. I traveled with my fiancé for 1 week and spend christmas there. I loved the food it was a huge plus for me. There are plenty of drink you could order off the menu and everything will be on them.
Comment from Hotel Management
23-Jan-2017 by CRM of Delphin Hotels, Hotel Management
Dear Guest, thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Hope to see your again Best Regards CRM of Delphin Hotels
5 out of 5
by jadir

very good

Posted 01-Jan-2017 on Hotels
very good hotel
Comment from Hotel Management
23-Jan-2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your experiences. It was a true pleasure for us to read your feedback and we are glad to hear that we were able to meet your expectations. We look forward to welcoming you back here in the near future. Kind Regards, CRM of Delphin Hotels
5 out of 5
by A verified traveller

Posted 09-Nov-2016 on Hotels
Comment from Hotel Management
12-Nov-2016 by General Manager, Hotel Management
Dear Guest, thank you for your rating. Best Regards, CRM of Delphin Hotels
5 out of 5
by A verified traveller

Posted 07-Oct-2016 on Hotels
The hotel is amazing. We have enjoyed our stay at delphine imperial. The only things that bothered us are the non working wifi and the property condition which needs to be revamped.
Comment from Hotel Management
10-Oct-2016 by General Manager, Hotel Management
Dear Guest, thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Your complaints are forwarded to the related department. Hope to see your again. Best Regards, CRM of Delphin Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable hotel

Posted 05-Oct-2016
Comment from Hotel Management
07-Oct-2016 by CRM, Hotel Management
Dear Guest, thank you for your rating. Best Regards, CRM of Delphin Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller

Special holiday

Posted 02-Sep-2016
Every thing was perfect I will come again. Nice stuff Good food
Comment from Hotel Management
03-Sep-2016 by CRM, Hotel Management
Dear Guest, Thank you for choosing our hotel and for taking your time to write a review! We are so glad to hear that you enjoyed your Holiday. Our Hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards CRM of Delphin Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice times I had there in my honey moon

Posted 31-Aug-2016 on Ebookers
Very nice hotel... Good location and a friendlly staff We spent there 10 nights.. It was great stay.
Comment from Hotel Management
27-Sep-2016 by CRM, Hotel Management
Dear Guest, thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Hope to see your again Best Regards, CRM of Delphin Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from saudi arabia

Nice hotel

Posted 27-Aug-2016
Nice activities also for kids but the staff is very tough and not smile specially in reception the food times and snacks are very perfect Pls told the management of hotel train the staff how do deal with the tourists
Comment from Hotel Management
30-Aug-2016 by CRM, Hotel Management
Dear Guest, thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Your complaints are forwarded to the related department. Hope to see your again. Best Regards CRM of Delphin Hotels