Amazing place but without soul
Posted 16-Jan-2017 on Orbitz
They need to have more people skills, when we checked in they just gave us the room keys without showing us the place or welcoming us . most of the staff are okay , the gym person was extremely rude and asked my wife impolitely to leave the fitness place because she was me while am on treadmill because she did not have sport shoes.
most of hotel guests have cold personality and the over all vibe was boring . I was told later that Bordum city has more accommodating and sociable people.
The spa service was amazing and the best i ever had .
They need to have more staff that speak english as global langauge and train them to be nicer and understand the psychology of tourists and their mood.
Comment from Hotel Management
16-Feb-2017 by CRM, Hotel Management
Dear Guest, thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Your complaints are forwarded to the related department. Hope to see your again. Best Regards CRM of Delphin Hotels