Ratings based on 34 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from m.s

Leuke hotel , groot, vlak bij strand

Posted 21-Jul-2015
Vriendelijk personeel, minder vriendelijk receptie. Uitgebreid buffet, goed kwaliteit. Restaurantjes minder kwaliteit eten. Je hebt weinig keuze in A la carte restaurantjes. Je geniet wel van je verblijf. Mooi modern hotel. Zwembaden netjes en schoon, genoeg faciliteiten voor kinderen.
Comment from Hotel Management
01-Aug-2015 by CRM of Delphin Hotels, Hotel Management
Beste Gast, Hartelijk dank dat u de tijd genomen heeft om ons hotel te beoordelen. Het is heel belangrijk voor ons zulesen hun ervaringen en indrukken. Uw punten verhoogd worden doorgestuurd naar de juiste afdeling. Alleen dan kunnen we onze service te verbeteren. We verheugen ons erop om u in de toekomst weer in ons hotel te mogen verwelkomen. Met vriendelijke groeten
3 out of 5
by A verified traveller from H

Below expectations

Posted 16-Jun-2015
lets start with the good stuff. Very nice pools, plenty of standard activities for kids and adults and good efficient dining experience. In terms of negatives : 1. Horrible customer service. This is based on specific incidents related to complaints about lack of working wifi, no show of luggage handlers upon arrival, 30 minute delay on arrival of luggage pickup on checkout, lack of follow upon complaints, Frequently forgetting drink orders, etc. reception didn't Seam to care when we got agitated. They told us to contact guest relations who never picked up the phone. 2. Non working Internet. First I thought it was my room but it turned out to be a hotel wide issue. Countless complaints and calls got me nowhere. I ended up getting an Internet data plan from local carrier. 3. Ridiculous narrow closet space and closet doors that can't be opened to access fill closet area. Strange engineering of interior.
Comment from Hotel Management
16-Jul-2015 by CRM of Delphin Hotels, Hotel Management
Dear Guest, first of all we want to say thank you for taking your time to write a review about our hotel. It is really important for us to hear your experience and impressions. We feel really sorry, that you didn't enjoyed our hotel the way you wanted to. You can be sure that we forwarded all your complaints to the related department and we will work to get better every day. We really hope to see you again in our hotel. Best Regards CRM of Delphin Hotels crm@delphinhotel.com
4 out of 5
Recommended
for Couples
by A verified traveller

Posted 27-May-2015 on Hotels
Comment from Hotel Management
07-Aug-2015 by CRM of Delphin Hotels, Hotel Management
Dear Guest, thank you for your 5 Star rating. Best Regards, CRM of Delphin Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from Purmerend

Delphin Imeprial Fantastisch!!!!

Posted 25-May-2015
Pros: Goed service, attent personeel, luxe, niets is teveel.
Location: Locatie is perfect, veel winkelcentra in de buurt
Het is ons 7de bezoek aan dit hotel. Blijft ons favoriet.
Comment from Hotel Management
01-Aug-2015 by CRM of Delphin Hotel, Hotel Management
Beste Gast, Hartelijk dank dat u de tijd genomen heeft om ons hotel te beoordelen. We verheugen ons erop om u in de toekomst weer in ons hotel te mogen verwelkomen. Met vriendelijke groeten
5 out of 5
Recommended
for Couples
by Svetlana from Ростов-на-Дону

Отличный отель

Posted 31-Jan-2015 on Hotels
Были в отеле несколько дней. Очень понравилось питание, номер, теплые бабассейны на улице и внутри. Хороший сервис. Лучше брать номер с видом на море.
Comment from Hotel Management
16-Jul-2015 by CRM of Delphin Hotels, Hotel Management
Уважаемый гость! Спасибо Вам за положительный комментарий. Мы рады, что Вы получили удовольствие от отдыха, будем и дальше стараться радовать наших гостей. Приезжайте еще, будем рады снова видеть Вас у нас в гостях! С уважением, CRM of Delphin Hotels crm@delphinhotel.com
Comment from Hotel Management
16-Jul-2015 by CRM of Delphin Hotels, Hotel Management
Добрый день! Спасибо Вам за положительный комментарий. Мы рады,что Вы получили удовольствие от отдыха, будем и дальше стараться радовать наших гостей. Приезжайте ещё,будем рады видеть Вас в нашем отеле. CRM of Delphin Hotels crm@delphinhotel.com
5 out of 5
Recommended
for Couples
by Rami from سعودي

رائع للاطفال والعوائل

Posted 19-Nov-2014 on Hotels
الفندق جميل ومرتب وسرعة دخول الغرف وتنوع الانشطه ووووو ...
5 out of 5
Recommended
for Couples
by Josselin from Lyon

Surement le meilleur hôtel de Lara

Posted 14-Nov-2014 on Hotels
Sejour debut novembre, temps agréable, possibilté de se baigner à la plage, piscine extérieure chauffée ou intérieure. Trés bonne formule all inclusive, grande variété de boisson et nourriture tout au long de la journée sur divers sites de l'hôtel. Très bon service, personnel disponible et agréable. Seul bémol : les restaurants "à la carte" doivent être réservés la veille dès 9h car ils sont vite complets.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bad Homburg

100%ig Empfehlenswert

Posted 31-Oct-2014
Pros: Zimmerausstattung 1a Speisenvielfalt 1a Wobei die größe des Hauses und des Speisesaals sehr weitläufig ist.
Cons: nein .... top in allen Punkten
Location: mittendrin statt nur dabei. Shops fangen schon vor der Tür an. Strand ist in unmittelbarer Nähe. Lage 1a
Es ist ein Traum unter den Hotels. Mega Angebot, aber auch Mega Groß und mega viele Gäste. Es verläuft sich zwar im Hotel, aber die Masse an Menschen ist nicht jedermans Ding. Ich finde es vom Komfort und Essen und Luxus 1a, mag es aber liebes etwas kleiner. Wir konnten es jetzt Wetterbedingt nicht testen, wie die Mengen sich am Pool oder am verteilen. Würde es aber immer wieder gerne einmal testen ;-)
4 out of 5
Recommended
for Couples
by MOHAMMAD ALI from سوريا

ممتاز

Posted 26-Oct-2014 on Hotels
كانت جميله والفندق ذو ميزات كثيره وسعره مرتفع قليلا
5 out of 5
Recommended
for Personal Event
by norikasul from bratislava

luxusny hitel s profesionalnymi sluzbami ,

Posted 28-Sep-2014 on Hotels
kvalitne sluzby, profesionalny pristup personalu, ochotna obsluha, cistota