Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers

Reviews of Acanthus Cennet Barut Collection - Ultra All Inclusive

5 out of 5
Acanthus Cennet Barut Collection - Ultra All Inclusive
Selimiye Mahallesi, Özal Caddesi, No:35, Manavgat, Antalya

Reviews

9.6

Exceptional

Rating 10 - Excellent. 110 out of 133 reviews" "
Rating 8 - Good. 19 out of 133 reviews" "
Rating 6 - Okay. 2 out of 133 reviews" "
Rating 4 - Poor. 0 out of 133 reviews" "
Rating 2 - Terrible. 2 out of 133 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Guest Relations Team on 25 Jan 2024
Dear Rashi,Thank your for your review.Kind regards,

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Aleksandr

Stayed 6 nights in Sep 2023

8/10 Good

Zahra

Liked: Cleanliness, staff & service, property conditions & facilities
I wish I could give them five star because for an all inclusive hotel it is exceptionally clean and calm and the food quality and selection is unbelievable the best I ever had but some of the reception staff were rude. Upon our checking in the receptionist scanned our passports and its not a common practice in other countries my son asked why the receptionist shouted at him like he was not allowed to ask why. It was a terrible first impression my son was pushing me to get back home as it was a very strange experience checking in a five star hotel.
Stayed 6 nights in Aug 2023
Response from Yasemin Özkaya I Guest Relations Manager on 11 Aug 2023
Dear Zahra, thank you for staying at the Acanthus Cennet Barut Collection and sharing your experience. We are concerned to learn that you did not enjoy your overall stay with us, particularly that you found our reception staff to be less than hospitable and helpful. We were very surprised to see your comment regarding the staff because our team members are all guest service professionals fully trained on service. Also, our guest relations team is always prepared to respond to all guest requests. Thank you for sharing your thoughts and I hope that you will consider us again on your next visit. Kind regards.

10/10 Excellent

FICNER

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Yasemin Özkaya| Guest Relations Manager on 13 Jul 2023
Dear Reviewer,Thank you for taking the time to leave us a review.Kind regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Great Stay! But too many cats!!!
This is my second time staying in Acanthus, Side. I came back this year to Turkey just to stay in this hotel. The main staff are amazing, always helpful and friendly, the food terrific and the buffet changes regularly. Everywhere is so clean and the all inclusive policy is fantastic, even a free mini-bar in the room, replenished daily! I have noticed a big increase in the roaming cat population since my last visit. EVERY time I sat down to eat outside or have a coffee, or a drink, there were cats already sitting on the seats, or looking at me, from below, for food (even though there are signs not to feed the cats everywhere, they obviously expect to be fed). I could see some guests, esp. children, seemed to enjoy the cats, but it does not feel so hygienic as sometimes there is cat hair around (but still mostly very clean). BTW I like animals. I was also disappointed that, at check-in, they said I was not entitled to a room upgrade, as a Hotels.com Gold Member, even though it clearly states it on their site and also on my booking. I had to ask for the manager. Then they tried to say there were no higher level rooms available, even though I could show them the site advertising all room types that day. Grudgingly they gave me an upgrade. It was much appreciated, but would have been nicer if it had been given automatically, as I was entitled to it. It does highlight benefit of having Hotels.com membership! Still one of my favourite hotels.
Stayed 4 nights in Apr 2023
Response from Halil Özcan | General Manager on 28 Apr 2023
Dear Michael, Thank you for brightening our day with your terrific review! It truly warms our hearts to hear how much you enjoyed your lovely holiday with us, and we sincerely thank you for sharing your kind compliments regarding your experience at Acanthus & Cennet Barut Collection. We greatly appreciate your generous recommendation, and certainly hope you will visit us again, soon! Kind regards,

10/10 Excellent

Olamide

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from Halil Özcan | General Manager on 27 Mar 2023
Dear Reviewer,Thank you for taking the time to leave us a rating.Kind regards,Halil Özcan General Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy in paradise
Fabulous Hotel , great food cocktails and luxurious rooms. Service exceptional and the food in the Safir restaurant was fantastic. Our room had partial sea view and the only criticism is we looked directly onto rooms opposite . I would recommend full sea view rokms which do not have this minor issue . All in all a fabulous two night break.
Stayed 2 nights in Mar 2023
Response from Halil Özcan | General Manager on 24 Mar 2023
Dear Donald, We are delighted to read you had such an amazing time during your stay at Acanthus Cennet Barut Collection. Your comments regarding our facilities and exceptional service are highly appreciated. Thank you for recognizing our staff team. We look forward to exceeding your expectations again in the not so distant future.Kind regards,Halil Özcan General Manager

8/10 Good

Aleksandr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Барут - отличная сеть, уже третий раз останавливаемся и очень довольны. Потрясающая кухня в основном ресторане, чисто везде, приятный дизайн, отличный большой вечерний бар с большим ассортиментов напитков. Территория организована очень хорошо. Хорошие фитнес-зал, пляж и променад. В целом хороший сервис. Немного дёгтя: очень плохие рестораны алякарт (как ни странно при отличном основном ресторане) и СПА-центр. Спасибо вам, Барут, приедем к вам ещё. Всем удачи.
Response from Халиль Озджан | Генеральный директор on 8 Mar 2023
Здравствуйте, уважаемый Александр! Позвольте поблагодарить вас за выбор нашего отеля для проведения своего отдыха. Нам очень приятно, что вы смогли уделить время и оставить свое мнение о проведенном в нашем отеле времени! Будем рады видеть вас в числе наших гостей снова!С уважением,Халиль Озджан Генеральный директор

10/10 Excellent

AMER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super. Maybe need more night intierment
Stayed 3 nights in Feb 2023
Response from Halil Özcan | General Manager on 28 Feb 2023
Dear Amer,Thank you for taking the time to leave us a rating.Kind regards,Halil Özcan General Manager

10/10 Excellent

Zahra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, modern and serene setting for a holiday away. You get to experience wonderful food that alternates daily. There’s something every night that will be to your liking. We went away with children and the hotel goes out of the way to ensure the kids are happy and have food that suits their needs. On request, we were made toast, chicken and noodles for our children when they missed buffet times or wanted to eat their familiar favourites. Ahmet was our favourite waiter, hardworking and good with children. The head chef was also kind and accommodating to our needs, especially as we had toddlers. The food and beverage manager, Mr Hassan was super considerate and went out of his way to support us in the hotel and with our efforts to support the Turkish people who were staying in a nearby hotel and were affected by the earthquakes. He went above and beyond and is a true asset to the hotel. A genuine, lovely and caring man. Another employee who needs recognition is Jasmine. She works in the kids club. She runs the club alone and does it with a great attitude. She has a real passion for working with children and that shines through. Our little ones looked forward to seeing Jasmine and she always treated them like they were special and she makes every child feel that way. I would like to note that out of all the facilities provided at the hotel the kids club should be invested in further. It needs higher quality resources and varied activities.
Response from Halil Özcan | General Manager on 20 Feb 2023
Dear Zahra, Thank you so much for taking your precious time to write a beautiful review of your amazing stay with us. I am glad to know that you have enjoyed every aspect of your holiday in the Acanthus & Cennet Barut Collection: our necessary precautions during the pandemic, immaculate cleanliness, exquisite dining options, our friendly and helpful staff members. It is a great honour that we managed to win you back as our guest. We already look forward to welcoming your family again to Acanthus & Cennet Barut Collection for another memorable experience in the near future.

8/10 Good

Johnny

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff, food, and cleanliness were excellent. However, the Instagram page appears to have a playground, and this is not the case for this hotel. They are advertising these amenities in this hotel where in fact they are in another hotel from the Barut Collection(Hemera). Resulting in a slight disappointment in the enjoyment of our stay for my son. A big positive was the two employees from the KidsClub as they made my son's vacation a bit better due to the lack of the above-mentioned amenities.
Stayed 7 nights in Aug 2022
Response from General Manager on 12 Oct 2022
Dear Johnny, thank you for your review! It was such an honour to share our beautiful resort with you, and I am so pleased to hear that overall you enjoyed an amazing holiday with us. We look forward to welcoming your return for another unforgettable Acanthus Cennet Barut Collection experience in the future.Kind regards,Halil Özcan General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round fantastic hotel!
Amazing. Second time here and still as good. Will be back next year!
Stayed 5 nights in Jun 2022
Response from Halil Özcan | General Manager on 30 Jun 2022
Dear Guest, Thank you for choosing your stay with us a second time and for your kind review of the Acanthus & Cennet Barut Collection. I am delighted to read that you enjoyed your holiday to the fullest. We would be more than happy to welcome you back next year! Kind regards, Halil Özcan | General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic overall!
Wasn’t sure if it would live up to all the positive reviews but it really does! Have stayed in hundreds of hotels but overall experience here was well up with the best, and at a much lower price. They don’t sacrifice quality for quantity as it’s all inclusive. All the time being asked what you’d like to drink, even on the beach in front. Staff always cheerful. Food choice and quality also excellent most days. Some small issues such as fact it lacks any internal atmosphere, as it’s all about the pool and gardens. Lobby is boring and long functional spaces abound. Also a pity the balconies with sea view, which cost more, have narrow bars making it feel like a jail cell. Better to have glass barriers like penthouse suites above and many other good hotels now. Also be warned the water sports operators on the beach charge Acanthus guests more. Better to say you are staying in one of the three star hotels, as you have to give hotel name. Highly recommend the paragliding. Very safe. Highlight of beach time. Enjoy your stay. Will definitely be back!
Stayed 5 nights in May 2022
Response from Halil Özcan | General Manager on 9 May 2022
Dear guest, Thank you so much for taking your precious time to write a beautiful review of your amazing stay with us. I am glad to know that you have enjoyed every aspect of your holiday in the Acanthus & Cennet Barut Collection. I was very pleased to hear you had an excellent visit, enjoying our savory cuisine, and I would like to thank you for recognizing the hard work and attention to detail that our team members deliver each and every day! ! It would be an incredible honor to be welcoming your couple back to Acanthus & Cennet Barut Collection for another incredible holiday in the future. Kind regards,

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I originally booked this as a surprise for my fiancé's birthday. For both of us, it was our first time going on a "relax" or beachy type holiday. I am a pretty well traveled person, but this hotel was honestly the best hotel I have ever stayed in. The food of course was fabulous, and with loads of variety to choose from. I am only sad I could not eat everything! Every part of the hotel feels luxurious and all the staff members are incredibly nice and far more genuine than I have seen at other hotels. If you want to do a bit of sightseeing there are many thing within walking distance. The only thing for me was the drinks, which I often found to be too bitter for me when they should have been sweet. However it didn't change my opinion of the hotel. I am excited to visit the other three hotels in the Barut Collection as well as return to this one.
Stayed 3 nights in Mar 2022
Response from General Manager on 22 Mar 2022
Dear Allison, I sincerely appreciate you taking the time to share your thoughts on this website. I am happy to read that we were able to provide you with a wonderful experience at Acanthus & Cennet Barut Collection. Furthermore, I appreciate you sharing your comments with our recent and future guests. I am so flattered you were wowed by the impeccable service you received. It is our goal to ensure all our guests experience a relaxing and comfortable stay with us, and I am glad that we provided that to you. We already look forward to your family's return in the future! Kind regards, Halil Özcan | General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The property was excellent, and the staff fantastic. Particularly in the restaurants, everyone was extremy friendly and helpful. The food quality was also outstanding, including the main buffet restaurant, and varied every day. Our 2 year old was welcomed everywhere.
Stayed 6 nights in Jan 2022
Response from General Manager on 8 Feb 2022
Dear Guest, thank you very much for taking the time to share your positive experience with our hotel. We deeply appreciate your kind words regarding the flawless service we delivered. It will be our great pleasure and honour to have you as our guest again very soon. Kind regards, Halil Özcan | General Manager

10/10 Excellent

Nnenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Such an amazing stay at this hotel. The attention to detail was top notch. Everything was clean and COVID protocols were very high. The food was exceptional, we tried the a la carte restaurants three night and every meal was a delight. The buffet had numerous options with new things to try daily and more importantly, the service. Special mention to the team at Lavanta, Safran and guest relations. This was a Honeymoon trip but we did not mention because we did not want the service to be about special treatment, yet it was that level we got. We were a youngish couple compared to most guest but found ways to entertain ourselves. The indoor pool was stellar, the spa was gorgeous and the walks on the promenade were special. The sunsets alone were worth the visit.
Stayed 5 nights in Dec 2021
Response from General Manager on 11 Jan 2022
Dear Nnenna, Thank you for choosing our resort for your honeymoon getaway! It was a pleasure providing you with the perfect Mediterranean backdrop for your memorable visit, and we're delighted to hear how much you enjoyed our lovely accommodations and friendly staff! Your generous feedback is most appreciated, and we certainly look forward to your next visit in the future. Kind regards, Halil Özcan | General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was one of the best all inclusive resort we have ever stayed in. Their staff is very kind and helpful. Thank you very much for everything!
Stayed 5 nights in Jul 2021
Response from General Manager on 8 Aug 2021
Dear Guest, I am so delighted to read this review regarding your amazing stay with us. Glad we were able to provide a high-class and genuine 5-star experience. It will be our pleasure to welcome you again to the Acanthus & Cennet Barut Collection for another best holiday ever. Kind regards, Halil Özcan | General Manager

10/10 Excellent

Mo, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional resort. I highly recommend this place and will return in the future.
Stayed 4 nights in Dec 2020
Response from General Manager on 8 Jan 2021
Dear Mo, thank you for your kind comments regarding your stay at Acanthus & Cennet Barut Collection. I am so delighted to know that we were able to provide you with a wonderful holiday and you greatly enjoyed your time. I look forward to your return in the near future. Kind regards, Halil Özcan | General Manager

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from General Manager on 6 Jan 2021
Dear Alex, thank you for selecting our resort and for taking a moment to share your review! It was a pleasure having you as our guest, and I sincerely look forward to welcoming your return! Kind regards, Halil Özcan | General Manager

8/10 Good

Ujwal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely sand beach and great food
nice pool, resort is on a lovely strech of sandy beach, food at most of the restaurants were top class. This was a first time at an all Inclusive and the food here was definitely a highlight. alacarte bookings were hard to find, staff at checkin barely put a smiling face after taking about 20 mins to checkin and looked a bit disorganised. Would stay here again
Stayed 4 nights in Oct 2020
Response from General Manager on 31 Oct 2020
Dear Ujwal, thank you very much for your kind words regarding your first stay at our Acanthus & Cennet Barut Collection. I am delighted that all in all you enjoyed your holiday with us and appreciate your positive review in relation to our beautiful facilities. Thank you for your time. It will be a great pleasure for us to welcome you back in the future. Kind regards, Halil Özcan | General Manager

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel and fantastic food
We had a fantastic stay at Acanthus. My husband and I have never done an all inclusive holiday and we were really amazed by the standard of food and drinks and the service. The private beach is lovely and the massages are really relaxing. We were so impressed we have already booked for next year.
Stayed 10 nights in Sep 2020
Response from General Manager on 10 Oct 2020
Dear Ralph, I am so grateful you have taken the time to review your holiday at Acanthus & Cennet Barut Collection. Our goal is to create an atmosphere where our guests feel welcome, comfortable, and important and it's obvious we succeeded in providing a pleasant hotel experience during your stay. We look forward to having the opportunity to welcome your family back to our property in the future! Kind regards, Halil Özcan | General Manager

10/10 Excellent

Vadim, Vladivostok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, good location, new hotel, beautiful swimming pool
Stayed 2 nights in Oct 2020
Response from General Manager on 10 Oct 2020
Dear Vadim, thank you for your beautiful review following your stay at Acanthus & Cennet Barut Collection. I am delighted that you enjoyed the different aspects of your holiday and hope you will come and stay with us again in the not so distant future. Kind regards, Halil Özcan | General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic holiday at Acanthus Barut in Side.
We've had an absolutely amazing time at this hotel. The facilities, comfort, cleanliness and food are true 5 star. I would recommend anyone staying here to ask for the quiet room like we had because the entertainment is on every night and it might get very noisy. I would 100% book it again for comfortable all inslusive beach holiday.
Stayed 9 nights in Sep 2020
Response from General Manager on 3 Oct 2020
Dear Guest, thank you very much for taking the time to share your experience on Tripadvisor. I am glad to read that you have thoroughly enjoyed your stay at Acanthus & Cennet Barut Collection. Your comments regarding our comfortable facilities, exceptional dining, and the staff's professionalism are highly appreciated. I hope to have an opportunity to welcome your family again to our hotel in the very near future! Kind regards, Halil Özcan | General Manager

10/10 Excellent

Sabrina, New York City

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute excellent hotel. We will come back! The hotel is outstanding from the food to the rooms and the staff.
Stayed 14 nights in Sep 2020
Response from General Manager on 29 Sept 2020
Dear Sabrina, I am incredibly thrilled to hear you had an amazing holiday experience with us, from excellent dining, dedicated service, to comfortable facilities. It was a pleasure to have you as our guest, and I hope to welcome your return to the beautiful Acanthus & Cennet Barut Collection in the not so distant future! Kind regards, Halil Özcan | General Manager

10/10 Excellent

T..., New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well organized. Staff is knowledgeable and friendly. Facility is very clean, food is superior. The beach and the pool very spacious and majestic.
Stayed 7 nights in Aug 2020
Response from General Manager on 7 Sept 2020
Dear Guest, I am delighted that you enjoyed your time at Acanthus & Cennet Barut Collection and appreciate your positive review in relation to our staff, accommodation options, and the food. Thank you for your time and recommendation. I look forward to having you as our guest again in the very near future. Kind regards, Halil Özcan | General Manager

10/10 Excellent

buzz_al, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and well maintained property! staff are helpful and friendly. Excellent measures in place to deal with the ongoing pandemic.
Stayed 3 nights in Aug 2020
Response from General Manager on 4 Sept 2020
Dear Guest, I am thrilled to hear that you had a wonderful time at the Acanthus & Cennet Barut Collection. Our goal is to provide the highest level of services to encourage our guests to come back and stay with us again. Thank you for your kind comments. I look forward to your next visit in the near future! Kind regards, Halil Özcan | General Manager

8/10 Good

Darien, Miami

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel within walking distance from the center of the city. Room not as big as expected and upgrade can be pricy but doable. Although they try to be helpful they also seem understaffed.
Stayed 3 nights in Aug 2020
Response from General Manager on 1 Sept 2020
Dear Darien, Thank you for staying with us and taking the time to post a review of our hotel. I am delighted that you enjoyed the Acanthus & Cennet Barut Collection experience and appreciate your positive review in relation to our excellent location and helpful staff. I would be more than happy to welcome you again in the future. Kind regards, Halil Özcan | General Manager

10/10 Excellent

RDW, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a solo traveller and had a lovely stay from start to finish. From the personalized welcome including drink and handtowel, to the support from the bell boy with me luggage it was amazing. You will never want for food which was always fresh and delicious. It is a beautiful and modern hotel and was just what I needed. The staff I encountered were always lovely and helpful & I loved my stay here and will be leaving reviews on other sites too.
Stayed 5 nights in Mar 2020
Response from General Manager on 9 Mar 2020
Dear Guest, I can't thank you enough for your generous compliments regarding our friendly team, comfortable accommodation, and excellent dining options! It's so wonderful to hear that you greatly enjoyed staying at our resort, and I cannot wait to welcome your return for another unforgettable holiday experience! Kind regards, Halil Özcan | General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
It was FANTASTIC
Stayed 3 nights in Sep 2019
Response from General Manager on 27 Sept 2019
Dear Guest, I can't thank you enough for selecting our resort and for taking a moment to share your wonderful review! Thank you so much for your time and consideration. It was a pleasure having you as our guest, and I sincerely look forward to welcoming your return! Kind regards, Halil Özcan | General Manager

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing from start to finish!
Best hotel we have stayed at ever! Facilities, service, friendliness and special mention to the food which was always fantastic! The huge variety of choice every meal comfortably justifies the all inclusive package
Stayed 5 nights in Sep 2019
Response from General Manager on 14 Sept 2019
Dear Imran, Thank you very much for your wonderful review. Our goal is to make guests' stay exceptional and unique. I am happy that we were able to provide you with a memorable customer service experience. Thank you very much for your time and recommendation. I look forward to welcoming your family back for another amazing holiday at the Acanthus & Cennet Barut Collection in the near future. Kind regards, Halil Özcan | General Manager

10/10 Excellent

Sargiss

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from General Manager on 24 Aug 2019
Dear Sargiss, Thank you so much for your review! I greatly appreciate your kind feedback, and hope you will visit us again soon! Kind regards, Halil Özcan | General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. Great food. Amazing Staff. 5 stars by all means.
Stayed 5 nights in Jul 2019
Response from General Manager on 4 Aug 2019
Dear Guest, Thank you for choosing Acanthus & Cennet Barut Collection for your holiday destination. I am thrilled our beautiful resort provided you with an unforgettable Mediterranean holiday. I am truly grateful for your wonderful review, and cannot wait to welcome your return for another exceptional holiday experience! Kind regards, Halil Özcan | General Manager

6/10 Okay

Kulsum

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok
Found checkin very disappointing given the hundreds of positive reviews about the hotel. Fatih the check in agent was not very hospitable and seemed disinterested. Also did not acknowledge our loyalty to the barut brand. THerefore checkin general experience negative. We mentioned beforehand we were coming for a 60th birthday celebration. No acknowledgement of this. No baby facilities in one room even though requested in both rooms. No baby bath or baby bottle warmer etc although requested in advance. Family rooms - shower room glass window fully clear. Not family friendly when wanting to shower privately! Hotel super clean and very modern and beautiful. Have stayed at barut hotels approximately ten times and expected this to be amongst the best experiences but fell somewhat short. Staff in restaurants generally very friendly. Hotel spotless and quality of food excellent. The reason for main disappointment was our checkin experience and availability of our advanced requests for the baby.
Stayed 3 nights in Apr 2019
Response from General Manager on 23 Apr 2019
Dear Kulsum, I read with much concern about the unpleasant experience that you have encountered during your recent stay with us. It is always disappointing to receive negative feedback I am sorry that certain aspects of your stay were below our usual high standards. Rest assured that I have taken a good note of your valuable comments to reconsider them with my management team, as that is not the level of service we pride ourselves on. I really do appreciate that you shared your feedback with us, and I hope that despite this experience, you will come back and stay with us again here at the Acanthus & Cennet Barut Collection. Kind regards, Halil Özcan General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the staff and cleanliness. I did not like the facilities they have
Stayed 1 night in Feb 2019
Response from General Manager on 21 Feb 2019
Dear Guest, I am disappointed to read that you didn't enjoy your stay at Barut Acanthus & Cennet to the fullest. We strive to provide excellent guest service and accommodations to each of our guests and I am sorry that we failed you. I would be very grateful if you could share with us your thoughts and concerns in detail. I appreciate your feedback and hope you will consider us on your next visit to Antalya. Kind regards, Halil Özcan General Manager

10/10 Excellent

Cate, Basingstoke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
The service and facilities at the Barut Acanthus and Cennet were excellent. We were greeted with drinks on arrival and sent off at the end of our stay with bottles of water for our journey, which typified the thoughtful touches that make the hotel a really special place to stay.
Stayed 7 nights in Feb 2018
Response from General Manager on 19 Feb 2018
Dear Cate, I am so grateful for your wonderful review. It's always nice to know that our efforts are appreciated. I hope to welcome you again in the not too distant future. Kind regards, Halil ÖZCAN General Manager

10/10 Excellent

mags, glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Hotel very clean and staff very nice. Grounds are lovely and very well kept. Overall enjoyed our experience there.
Stayed 7 nights in Dec 2017
Response from General Manager on 16 Jan 2018
Dear mags, thank you very much for staying with us and for taking the time to share your feedback regarding your stay at the Barut Acanthus & Cennet. I am pleased to hear that you found our delicious food, cleanliness and staff interactions to your liking. I look forward to welcoming you back again soon. Kind regards, Halil ÖZCAN General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel own beach good pools superb food
Expedia are virtually unknown at this hotel it took 5 visits to reception over 3 days to get the collection time for the airport transport which had been booked through, the only bad experience of the holiday
Stayed 14 nights in May 2017
Response from General Manager on 22 Jul 2017
Dear Guest, Thank you so much for taking the time to share your comments regarding your stay at the Barut Acanthus & Cennet. I am very excited to read that you enjoyed your stay with us to the fullest. I hope that you will stay with us again if visiting Antalya. Kind regards, Halil ÖZCAN General Manager

10/10 Excellent

Contented, from London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise!
As much as I'd like to keep this hotel a secret I can't. I feel its only right and just to let the whole world know how amazing it is. The new build us complete and is stunning. All inclusive is more than you'd hope. It includes 3 restaurants (Italian - excellent, seafood and international), a pattiserrie and cafe, excellent usual restaurant food with varied alcohol and non alcoholic drinks. Piano evenings in a 24 he lounge bar with balcony that has amazing views.. Security is the best. They move non guests away from beach beds. Beach clean and Sandy. Daily activities varied. Amazing, paradise, staff were very attentive and holiday value for money.
Response from Barut Crm on 21 Jul 2016
Dear Guest, Thank you very much for your great review. We are delighted you had a great time at our hotel and recommend to everybody to visit. We all hope to have the opportunity of welcoming you back in the future. Best Regards, Crm, BARUT HOTELS info@baruthotels.com

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Man schwebt in Hotel auf Wolke 7.
Stayed 5 nights in Mar 2024
Response from Yasemin Özkaya / Guest Relations Manager on 25 Mar 2024
Lieber Marcus,Das ist großartig zu hören! Wir freuen uns, dass Sie sich bei uns wie auf Wolke 7 fühlen. Vielen Dank für Ihr positives Feedback!

10/10 Excellent

Murat

Liked: Cleanliness, amenities, property conditions & facilities
Rien à dire tout était très bien, le personnel très agréable
Stayed 1 night in Mar 2024
Response from Yasemin Özkaya / Guest Relations Manager on 15 Mar 2024
Dear Theodor,Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay at our hotel and that you found everything to be very good. Your compliments about our staff being pleasant mean a lot to us.We strive to provide excellent service to all our guests, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. Your satisfaction is our top priority, and we're grateful for your recognition of our efforts.Should you ever plan to visit again, please don't hesitate to reach out to us. It would be our pleasure to welcome you back for another fantastic experience.Warm regards,

10/10 Excellent

Johannes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles an diesem Hotel war einfach perfekt. Die Anlage wirkt hochwertig, ruhig, sauber und modern. Das Personal war ausnahmslos freundlich, aufmerksam und höflich. Das All Inclusive angebotene Essen war sowohl im Palmyie Buffetrestaurant als auch im von uns besuchten Levante A La Carte Restaurant von sehr guter Qualität, die Bar war gut sortiert und die Atmosphäre dort sehr angenehm und niveauvoll. Auch der Wellnessbereich konnte auf ganzer Linie überzeugen. Das Preis-Leistungs-Verhältnis in der Nebensaison war erstklassig, wir haben dort sehr viele Stammgäste mit zum Teil 20 und mehr Aufenthalten kennengelernt und können sehr gut nachvollziehen, warum sie immer wieder kommen.
Response from Gästebetreeung Team on 12 Feb 2024
Lieber Johannes,herzlichen Dank für Ihr wundervolles Feedback und Ihre freundlichen Worte! Es freut uns außerordentlich zu hören, dass Ihr Aufenthalt im Acanthus & Cennet Barut Collection rundum perfekt und angenehm war. Wir sind besonders erfreut über Ihre lobenden Worte bezüglich der Anlage, des Personals, der Gastronomie, der Bar und des Wellnessbereichs.Es war uns eine Freude, Sie als unsere Gäste zu haben, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Vielen Dank für Ihr Vertrauen und die Weiterempfehlung.Mit herzlichen Grüßen,

10/10 Excellent

Fatih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Urs

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023

10/10 Excellent

Wim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dit is zeker een van de beste hotels waar we reeds verbleven. Het eten is gewoon super lekker en er is meer dan voldoende variatie. Het personeel is super vriendelijk en iedereen doet zijn best om je in het engels te helpen. Enig puntje van verbetering zijn de shows waar iets meer afwisseling kan gebeuren. Dagelijks professionele dansers aan het werk zien is uiteraard niet slecht maar soms is het leuk eens een andere act te bekijken. Leuk trouwens dat de dansgroep ook regelmatig animatie bracht aan het zwembad.
Stayed 6 nights in Sep 2023

10/10 Excellent

Urs

Liked: Cleanliness, staff & service, property conditions & facilities
Alles perfekt und bestens ! Lage, Essen, Unterkunft alles top !
Stayed 6 nights in Sep 2023

8/10 Good

Adna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Im großen und ganzen war der Aufenthalt für 10 Tage in Ordnung. Das Personal im Barbereich war ziemlich unfreundlich und lies den Streß an uns Besuchern raus was wir schade fanden, Zimmer war ok mit Aussicht auf den Pool, wenn man jedoch mal früher ins Zimmer geht also vor 23.00 Uhr kann man nicht zur Ruhe kommen da es extrem laut ist aufgrund der Musik, die Livemusik war schrecklich, das Personal an der Rezeption war ebenfalls nicht gross freundlich gegenüber uns und diese hörten uns teils auch nicht wirklich zu. Als wir angekommen sind mussten wir mit langen Wartezeiten rechnen da unser Zimmer noch nicht mal bereit war. Die Speisen und Getränke waren super und sehr qualitativ. Eine Reise von 5min vom Hotel bis zur "Shopping Strasse" kostete 10 Euro egal mit welchem Taxi, was ziemlich überteuert ist für das am Schluß 2-4 Läden zu Besuchen sind. Die Poolbar war abwechslungsreich in der Getränkemenuliste, die Becher und Gläser jedoch sehr schmutzig mit Restbestanden und teils auch verrostet. Die Arbeiter welche Bilder von den Kunden machen möchten wirkten EXTREM aufdränglich und kamen sehr viel zu uns als wir die Ruhe genießen wollten, nach mehreren Aussagen das wir keine Bilder machen wollen machten sie jedoch weiter was wir als sehr nervig empfunden haben. Alles andere war okay..
Stayed 10 nights in Aug 2023

10/10 Excellent

Cüneyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bestes hotel
Stayed 7 nights in Aug 2023

10/10 Excellent

fahri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Yasemin Özkaya | Guest Relations Manager on 8 Aug 2023
Dear Fahri,Thank you for taking the time to share such a wonderful and detailed review. At Acanthus & Cennet Barut Collection, we take great pride in providing our valued guests with exceptional holiday experiences. It was a pleasure having you as our guests, and I certainly look forward to commemorating your next visit!Kind regards,

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sehr schöne und gepflegte Hotelanlage.
Stayed 7 nights in May 2023
Response from Yasemin Özkaya| Gästebetreuung Manager on 6 Jun 2023
Sehr geehrter Gast,Vielen Dank für Ihre wunderbare Bewertung und Weiterempfehlung. Wir freuen uns sehr, dass Sie uns als das beste Hotel der Türkei bezeichnen. Ihre Komplimente sind die größte Motivation für unser Team. Wir freuen uns schon auf Ihren nächsten Besuch.Mit freundlichen Grüßen