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Reviews of Best Western Deincourt Hotel

3 out of 5
Best Western Deincourt Hotel
London Road, Newark, England

Reviews

7.2

Good

Rating 10 - Excellent. 66 out of 300 reviews" "
Rating 8 - Good. 113 out of 300 reviews" "
Rating 6 - Okay. 57 out of 300 reviews" "
Rating 4 - Poor. 46 out of 300 reviews" "
Rating 2 - Terrible. 18 out of 300 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Dean

Stayed 1 night in Dec 2023

8/10 Good

Hannah

Liked: Staff & service, property conditions & facilities, room comfort
Friendly stay
Really lovely and friendly staff. Made us very welcome and really kind. The room was big and functional.
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Business traveller, Travelled with group
Liked: Property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Matt

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff. Breakfast came 30minutes later than I booked it. Free parking is good Easy to get to. Property need extensive update to fixtures and fittings. Very dated. Alright for work lads staying over but that’s about it
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious
Stayed 1 night in Oct 2023

4/10 Poor

David

Travelled with partner
My supposed double room was tiny with only two feet of space around the bed and the decor was very tired and in need of an update.
Stayed 2 nights in Oct 2023

4/10 Poor

Lloyd

Business traveller
To be honest everything was no where close to my expectations. I have slept in some nice places before. I will be more careful when booking next time.
Stayed 2 nights in Oct 2023

2/10 Terrible

Jakub

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Bad experience
Very poor hotel. University dormitory I was leaving in 20 years ago was about the same standard with the difference that it was £90 for a month, not for a day. Very noisy, flushing toilet waking you at 5am, I could hear phone ringing in the reception. Room number 2 is about 6sq meters. It is claustrophobic. I consider staying in this hotel as one of the life experience that changes you forever. Luckily I was there for two nights. Never again!
Stayed 2 nights in Sep 2023

4/10 Poor

Tania

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The mattress was the worst I've ever tried to sleep on, it was lumpy, dipped in the middle, if there were springs they've gone! I was going to sleep on the floor but the carpet didn't look too nice. I was shattered in the morning, I probably got an hours sleep and had a sore back and shoulder. I told reception the mattress needs binning, along with the pillows that are old, cheap and lumpy! Not what you'd expect for £100 a night! Pay the extra and go elsewhere, as now I need to spend £50 on a chiropractor and had an uncomfortable and tiring 4.5 hour drive home. They need air con too, the fan in the room was useless, I shut the curtains as the sun was on that side and the room was like a greenhouse upon check in. Nice staff though and it wasn't noisy.
Stayed 1 night in Sep 2023

2/10 Terrible

Sean

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the poorest hotels I have ever stayed in.
Turning up at the hotel is not a very welcoming site. There is a derelict building next door. I had to park my car around the back of this - my first question to the receptionist was "Is my car safe there?". She replied positively. Entering the hotel you are met with a 70's time warp feeling and a smell of old cooking oil. There is also just a stale smell - nothing smelt fresh. It is dark, dingy and could do with a coat of new pain throughout. The stale smell continued to the block that my room was in and indead to my room. The pictures attached are of my room - stains on the bed linen, carpets and gruby shower. I ordered fish and ships for my dinner. One taste of the fish and I knew that it was not fresh - it was definitly on the turn. I pointed this out to a lady, who said that the batter was a beer batter. No offer of alternative food or that I would not be charged for the food. You have to order your breakfast the night before. I went for the full breakfast. I was concerned because of my experience with the fish. The breakfast was delivered to my table by a man that had serious body odour issues (I smelt it the previouis night on him). It didn't help that he had his thumb squeezed on to my black pudding. So the BO and the thump inprint turned me off my food. As expected when I checked out my dinner the night before was on my bill. I queried this and it was taken off. I showed the receptionist the pictures and she took my email address and said she would show the manager.
Stayed 1 night in Jul 2023

6/10 Okay

Robert

Arriving from overseas on day and called ahead to request early check-in. Was declined. Eventually got into room 45 minutes before check-in officially opened. Overall the place had a grubby (seen better days) feel to it. Staff was friendly and location suited my purpose for two nights
Stayed 2 nights in Jul 2023

8/10 Good

C S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money compared to others in Newark
The hotel was welcoming and it had been refreshed since my last visit. The room was clean and the food, both breakfast and evening meal was wholesome and value for money (although there was no marmalade at breakfast)! I couldn't get the required programmes to work on the TV but this didn't matter because I had my laptop. Overall, the hotel is value for money and I would recommend it.
Stayed 2 nights in May 2023

10/10 Excellent

ALAN

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way, outsides require tidy up, old buildings un kempt.
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Really!
Hotel is looking tired. Night porter decided it would be a good idea to play music as he worked, this was at 3am!
Stayed 1 night in Mar 2023

6/10 Okay

Graham

Stayed 1 night in Mar 2023

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and content
We can't praise this hotel enough it so friendly and warming all staff and management couldn't do enough for us enjoyed so much we will be back again we did not want for anything anybody that gives this hotel a bad review doesn't deserve to stay in hotels thank you so much
Stayed 3 nights in Jan 2023

8/10 Good

chris

Stayed 1 night in Dec 2022

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean -early breakfast at 6.30 am and easy to use heating in room
Stayed 2 nights in Dec 2022

10/10 Excellent

Mark

Stayed 1 night in Nov 2022

8/10 Good

Rory

Liked: Cleanliness, staff & service, room comfort
Friendly but dated
The building is a bit dated and could do with a cosmetic refresh, but it has all the facilities you will need. The food is good value and freshly prepared on site. The bar is comfortable and the service throughout is friendly but unobtrusive.
Stayed 1 night in Nov 2022

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice plesent stay, all staff very friendly.
Stayed 2 nights in Nov 2022

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As usual a great stay with great service & friendly staff.
Stayed 1 night in Nov 2022

8/10 Good

Hazel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and the food was good. Very nice cooked breakfast. I was happy with my stay.
Stayed 3 nights in Sep 2022

4/10 Poor

Nicola

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Oh dear. So outdated and the entire decor is old and tired. Grey net curtains and the Carpet needs a good clean!. We had a built in cupboard for a wardrobe which smelt damp so didnt use it. Big bathroom with an old corner shower cubicle with a manky old shower attachment. On arrival the first words spoken to me were "Name?" So i said hello!!. Breakfast was on preorder and unpleasant. Watery poached egg, burnt fried eggs. Overcooked beans. The most herby sausage ever with the most oniony hash brown ever so too many flavors on one plate. Whole place needs a complete makeover.
Stayed 1 night in Sep 2022

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1970's appearance
Very tired hotel, with an aroma of age. Short staffed and not readily available assist.
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Second stay here and probably the last....
Not good value for money over £400 for 4 nights b&b for accommodation that was of a lower standard than the budget chains
Stayed 4 nights in Jul 2022

4/10 Poor

clive

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Ian

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Helpful staff. Tired building.
The reviews for this hotel are mixed. The negative ones give a fair description of what to expect. On a positive note a lot of the staff were pleasant and helpful. The hotel itself is tired and the room we were in, 40, definitely in need of an update. It is not a place to stay if you are sensitive to smell. We asked if there was a ground floor room. Our double was small with the bed against the wall. The shower was lukewarm. It was not a comfortable stay. Finally, at check out, I was asked to pay for the room. They could not find a record of my payment through Hotels.com! It was eventually resolved.
Stayed 2 nights in Jun 2022

2/10 Terrible

John

Stayed 1 night in Jun 2022

10/10 Excellent

Diane

Stayed 1 night in Jun 2022

6/10 Okay

Michael

Business traveller
Disliked: Property conditions & facilities, room comfort
Mike J
Tired hote inneed of refurbishent. Toilet area had a damp smell. Had to get out of bed to turn bed side light off switch was so far away.
Stayed 1 night in May 2022

8/10 Good

Suzanne, Concord

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff
Stayed 2 nights in Apr 2022

4/10 Poor

Amanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff were great. Hotel very tired and in need of redecoration. Bedroom floor had not been vacuum. Food in restaurant not the best.
Stayed 2 nights in Apr 2022

8/10 Good

Robert

Liked: Cleanliness, room comfort
Disliked: Staff & service
Visit to friends in Newark
The Hotel is in a very good location and able to walk to the town centre. An issue with the Hotel room, Number 32 was that it was not double glazed and next to a very busy road. However, the biggest single issue was the exit fire door to the street which was not adjusted correctly. Everyone who left or entered caused the building to shake by the door slamming shut. Not good for sleep at 6.30 am We took an evening meal in the restaurant with one meal being very nice, but the other meal supposedly a chicken and mushroom pie was made with pulled chicken and not at all good to eat. Breakfast needed to be ordered the night before. My partner ordered beans on toast and the kitchen staff did not prepare the toast properly, it was soggy mess. The continental selection was very limited and extremely basic for the price Finally, finding someone on the front desk was very very difficult and getting reception on the phone the same. No sign of my final bill and the payment was taken in my absence. Best Western is a major chain and is failing at this hotel. Shame it is in such good locatiom
Stayed 2 nights in Mar 2022

6/10 Okay

Damon

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A little bit tired
Tired room- needs modernising, but like a spare room at your nans house
Stayed 1 night in Jan 2022

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceed expectations
We were a little bit hesitant as there are some mixed reviews online. But we really enjoyed our stay. the decor is a little dated other than that. The room was clean had all the expected facilities and was warm even on a foggy december weekend. One commenter mentioned the road noise. our room was in the annex facing London road and while it could benefit from better glazing the road noise didnt disturb our sleep. Service was excellent. As was the breakfast
Stayed 3 nights in Dec 2021

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trying to do the best they can for guests
One night. It’s perfectly fine for a short stay. Breakfast was a good effort in these Covid times
Stayed 1 night in Dec 2021

6/10 Okay

Jonathan

Business traveller
Stayed 1 night in Dec 2021

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

4/10 Poor

Patrick

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pre order breakfast and time the night before really could do with an upgrade from the 1970 decor had to wait for hot water at breakfast instant coffee lying in a cup for you to use .
Stayed 1 night in Oct 2021

4/10 Poor

Daryll

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Do Better!!!
The linen on the beds was absolutely terrible!! The pillows were so flat and old seems to be the first ever set of pillows from when the hotel opened . It was disgusting, The duvet was no better.. Breakfast terrible . instant coffee in a bowl next to a coffee urn, that the waiter refilled with an old mayonaise bucket?? Really?? C'mon BW you can do better than this.
Stayed 1 night in Oct 2021

2/10 Terrible

Sertorio

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
It’s is run down . Needs decorating badly . Heating when on u can hear it’s - like a running tap . Won’t be staying there ever again.
Stayed 4 nights in Oct 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The lady on the front desk was helpful, that was about as good as it got. The rooms are dated, not particularly clean and ours smelled as though a dog had been in it. The shower was old and cracked, carpets looked filthy. Not a great experience I'm afraid.
Stayed 2 nights in Oct 2021

8/10 Good

Daryl

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is what it is. Budget Hotel
Stayed 3 nights in Sep 2021

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay. Staff very helpful at reducing stress levels to feel like a relaxing break. That good booked for 3 nights stayed for 5 🙂
Stayed 3 nights in Sep 2021

6/10 Okay

Robert

Business traveller
Liked: Staff & service
ok but tired
Good Location however the hotel and surrounding area in need of some TLC. Bedroom was straight from 1980 everywhere needs an overhaul and the derelict buildings make it look realy shabby upon arrival
Stayed 1 night in Sep 2021

6/10 Okay

Derek

Disliked: Cleanliness
A bit sub-standard
Not a very god start. When I arrived there was no one in Reception and no way to contact them. The first impression as I went up to my single room was of a tired, not very clean stair carpet, and then a musty smell as I opened the door. This seemed to come from the shower. Food was OK, but a single slice of toast for breakfast and having to make coffee from a sachet was sub-standard. Probably wouldn't stay there again.
Stayed 1 night in Aug 2021

10/10 Excellent

Stewart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, the team were friendly and helpful. One lady in particular was very helpful for us and genuinely friendly asking us how our day was at the festival and helping me to freeze my freeze blocks for my back pack. I think she was the main manager there, always that’s working, I didn’t catch her name though.
Stayed 4 nights in Aug 2021