Ratings based on 290 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Aug-2017
Very good . Will use this hotel again! Good location
4 out of 5
by Timothy

This traveller left a rating score only Posted 10-May-2017 on Hotels
4 out of 5
by Sanjay

Will come back again.

Posted 30-Apr-2017 on Hotels
Ver comfortable stay for a day during UMICH commencement, sprin 2017.
Comment from Hotel Management
10-May-2017
Thank you for your comments. We strive hard to make sure all our guest's needs are met. We are delighted to see our efforts being felt by our guests. We hope to see you again when your travels bring you back to Ann Arbor.
4 out of 5
by A verified traveller

Posted 21-Apr-2017 on Hotels
Good stay, only there to sleep. Breakfast was not really worth the money spent. I was fairly certain that my reservation through Hotels.com included tickets to breakfast, but the clerk at check-in told me otherwise. Other than that, it was good visit.
5 out of 5
by victor

Posted 18-Apr-2017 on Hotels
Comment from Hotel Management
10-May-2017
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
4 out of 5
by Matthew

Room for 5?

Posted 10-Apr-2017 on Hotels
Said the room could hold 5, not sure exactly where we were supposed to wedge the 5th family member, but we made due. Pool was clean, hot tub was hot. Nothing fancy, but nice and clean.
Comment from Hotel Management
10-May-2017
Hi Matthew, I am sorry to hear about the mix up you encounter traveling with your family. I hope this did not cause any dismay during your stay. We hope that you visit us again when in the Ann Arbor area. M.Tabron
2 out of 5
by A verified traveller

Posted 28-Mar-2017
Pros: Convenience to the University.
Cons: The cleanliness of the hotel needs to be improved.
The room was dirty. Food was left in the refrigerator from the previous occupant. There were crumbs on the carpet.
Comment from Hotel Management
07-Apr-2017 by M.Tabron, Hotel Management
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn University of Michigan Area. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at meyatta.tabron@amerilodgegroup.com Sincerely, M.Tabron Operations Manager
1 out of 5
by Ronald

Posted 28-Mar-2017 on Hotels
When we arrived, on of the beds had a large, very visible stain on the top sheet. It was apparent that the bed had not been changed. The front desk clerk sent the cook to our room to change the bed. Unfortunately he didn't know how to make a bed so I had to make it myself. The new blanket was covered with long black hairs. I had to go back to the front desks to get another blanket which also had hair on it! There was food on the carpet and urine around the toilet. Housekeeping leaves by 5 p.m so no one could help us. The desk clerk couldn't leave the front desk. Disgusting room!
4 out of 5
Recommended
for Everyone
by A verified traveller

Attend UM baseball game

Posted 21-Mar-2017
Nice hotel walking distance to restaurants. Serves breakfast.
Comment from Hotel Management
29-Mar-2017 by M. Falardeau, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, M.Falardeau Front Desk Supervisor (734) 213-1900
5 out of 5
by Timothy

Weekend at Holiday Inn

Posted 06-Mar-2017 on Hotels
It was very nice. Will stay there from now on.