The room was dirty. Food was left in the refrigerator from the previous occupant. There were crumbs on the carpet.
Comment from Hotel Management
07-Apr-2017 by M.Tabron, Hotel Management
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn University of Michigan Area.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at firstname.lastname@example.org