Ratings based on 329 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Cold pool and no hot tub

Posted 01-Apr-2018
The pool was so cold our grandchildren wouldn’t go on. The hot tub was under renovation. The suite was fine and the front desk person was excellent.
2 out of 5
by A verified traveller from detroit mo

Understaffed

Posted 11-Mar-2018
We tried to check at 1:00 pm , our room was ready. They told us to come back at 3. I get that , so we left and came back at 3:20. We were told our room still wasn’t ready. Waited in the lobby until 4:30. Went back and asked about the room. And we’re told they were understaffed and our room still wasn’t ready. We had 6 pm dinner plans. They finally got us a room at close to 5 pm. No deduction in rate or free breakfast coupons nothing.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice

Posted 11-Mar-2018
A very clean and comfortable atmosphere. Staff was friendly room was clean.
Comment from Hotel Management
25-Mar-2018 by Meg P, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveller from London, Ontario

Freezing Elevators

Posted 06-Mar-2018
Pros: Very clean with very comfortable beds. Good location. Excellent breakfast and service with it.
Location: We went to a scuba diving symposium at Washtenaw College. Very close and convenient location.
The elevators had no heat and were freezing cold especially coming out of the pool or just using them in a t shirt. The hot tub had been broken since October but there was no indication of it when I booked the room in February. I picked this hotel partly because of the hot tub. Disappointing!!
Comment from Hotel Management
25-Mar-2018 by Meg P, Hotel Management
Thanks for staying with us. I apologize for the temperature of the elevator, we will address this immediately. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveller from Ann arbor

Wonderful

Posted 01-Mar-2018
We loved it so warm and welcoming the only thing I can say I was disappointed with was the pool just a bit to cold and the hot tub in pool area was broken other then that we loved it.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 20-Feb-2018 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from Bloomington, IN

Nice hotel near U Michigan campus.

Posted 17-Feb-2018
Very friendly and helpful staff. We appreciated the shuttle to our meeting, so we didn’t have to look for parking.
Comment from Hotel Management
25-Mar-2018 by Meg P, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveller

Never came to clean our room

Posted 16-Feb-2018 on Orbitz
Pros: We got a good rate. It has suites.
even though we asked the front desk to send someone
Comment from Hotel Management
25-Mar-2018 by Meg P, Hotel Management
Thanks for staying with us. I apologize your room was not serviced, We will address this issue immediately. We appreciate your feedback!
3 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Posted 11-Feb-2018 on Hotels
Overall stay was good. Handle was broken on nightstand and elevators stunk. Service was good.
3 out of 5
Recommended
for Getaway With Friends
by A verified traveller

This traveller left a rating score only Posted 10-Feb-2018 on Hotels