Dear Kate, Thank you for being our guest and sharing feedback about your visit. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for choosing our hotel, and we hope you will mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management

Dear Guest, Please accept our apologies for not meeting your expectations. We want our guests to have a comfortable stay and get a restful night’s sleep, so we are sorry you found your bed uncomfortable. Our front desk is always available and happy to make you comfortable. Also, cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon.Sincerely,Hotel Management

Dear Samuel, Our entire team at Extended Stay America would like to thank you for the generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We aim to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back the next time you travel to our city. Sincerely,Hotel Management

Dear James, Thank you for reviewing your stay. We are happy your overall experience was pleasant, especially due to the spacious rooms. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

It's unfortunate that you feel that way, we don't allow dogs to poop in the flowerbeds in front of the hotel. They have a designate area just for them. A guest complained about you because you were screaming to the person you were speaking with on the phone while you were walking your dog in the flowerbed under his window, so we asked you to please lower your voice. No thanks!

Dear Jakub, We would like to express our gratitude for the detailed feedback provided. We are truly sorry to learn about the inconvenience you experienced with your reservation and regret any inconvenience caused. As a business, we are committed to providing guests with a seamless and fulfilling experience. Therefore, we take your feedback seriously and will take the necessary measures to address the issues you have raised to ensure that such instances do not occur in the future. Additionally, your comments about the condition of your room have been noted, and we are committed to enhancing the overall guest experience by addressing these concerns. Thank you for choosing us, and we look forward to the chance to show you the visit you deserve.Sincerely,Hotel Management

guest was upset because she applied for a position and I told her I could not hire her if she was planning on work there. Our site is a Select Suite the stay is for 60 days or more. All that was explained to her upon check in.

Dear Guest, Thank you for your review of our hotel. We appreciate you mentioning that you enjoyed the service provided by our associates. However, we apologize for the issues that kept it from being perfect. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We take these matters seriously and are committed to addressing them with the relevant departments. Thank you for sharing your valuable feedback as we continually strive to improve our guest experience. Sincerely,Hotel Management

Dear Debra, Thank you for sharing your experience with us. We want every guest to have a memorable stay and leave satisfied with their entire visit. We will address the areas mentioned, and we hope you will accept our apologies for not meeting your expectations. Thank you for caring about improving our guest services, and we hope to be your hotel of choice the next time your travels bring you our way.Sincerely,Hotel Management

Yes, this site has been changed to a select site where coffee is no longer being served. We are housing long tern guest 60+ days.

Dear Kenghia, Thank you for staying with us. We are sorry we failed to deliver the exceptional stay you deserved. We apologize for the unfavorable interaction you had with our associates. Thank you for bringing this to our attention, and we will address this appropriately. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience caused by the lack of in-room amenities during your stay. We strive to provide well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Alex, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience. Our hotel is committed to ensuring cleanliness to all guests, and we will share your feedback with the appropriate team. Thank you for being our guest, and we hope you will revisit us the next time you are in the area.Sincerely,Hotel Management

Dear Michael, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property and wear a presentative dress code. Therefore, we sincerely apologize for your observation and any inconvenience during your stay. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon. Sincerely,Hotel Management

Dear Jacob, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management

Dear David, Thank you for sharing your experience with us. We want every guest to have a memorable stay and leave satisfied with their entire visit. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, we will ensure our front desk staff communicates our services and amenities during arrival and provides each guest with the professional customer service they deserve. “We hope you will consider returning on your future visit for a better experience.Sincerely,Hotel Management

Dear Kristin, Thank you for sharing your experience with us. We want every guest to have a memorable stay and leave satisfied with their entire visit. We apologize for not meeting your expectations. Thank you once again for choosing to stay with us.Sincerely,Hotel Management

Dear Richard, Thank you for taking the time to leave your remarks. It seems like you reviewed the wrong hotel. We hope that if you return to our area again and choose to stay with us, it will be a pleasure to host your visit.Sincerely,Hotel Management

Dear A, Thank you for reviewing your stay. Although we always intend to provide our guests with a pleasing environment, we genuinely apologize that the fragrance on our property was too strong for you. We noted your feedback, which will be shared with the appropriate individuals. We regret the inconvenience and hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management

Dear Brooke, Our goal is to provide an exceptional experience to each of our guests. Therefore, please accept our sincere apologies for the inconvenience caused and even more so for how our associate behaved. Moreover, financial queries on reservations made from a third-party website should be handled by them, and we suggest you contact them for any doubts regarding this. However, please don't hesitate to reach out to us at the hotel if we can assist you in any way. We hope you will try us again in the future so we can provide the seamless stay you should have received on this visit.Sincerely,Hotel Management

Dear John, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Management

Dear Christy, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Devin, Thank you for taking the time to review our property. We pride ourselves on delivering a pleasant hotel experience; therefore, we apologize for the noise issues you experienced. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management

Dear Maximillian, Thank you for the great rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We love offering something for every traveler with our exceptional service and amenities. It was our pleasure serving you at Extended Stay America, and we hope to see you again soon. Sincerely,Hotel Management

Dear KELLI, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management

Dear Na, Thank you for choosing Extended Stay America and for reviewing your experience at our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit, and we're glad our front desk team could make that happen for you. We will share your compliments with the team to let them know their efforts are appreciated. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

Dear Michelle, thank you for choosing Extended Stay America for your recent accommodations. We're glad you find our staff to be friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon! Sincerely,Hotel Management

Dear Ashley, although our priority is to exceed our guests' expectations, we apologize for any oversights in your room's preparation. Our associates are committed to providing the most comfortable accommodations to every guest. We have shared your feedback with our housekeeping and maintenance team to keep our suites clean, maintained and fresh for our guests. Also, the kitchenware is available at the front desk to ensure cleanliness. It is delivered to your suite upon request. In response to your feedback, we will coach our front desk staff to ensure we communicate our services and amenities during guest arrivals. We hope you will give us another opportunity to provide you with the flawless hospitality you deserve.Sincerely,Hotel Management

Dear Rebecca, thank you for sharing your experience. We are grateful for your acknowledgment of your excellent service. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management

Dear Corey, thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. We are also sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon.Sincerely,Hotel Management

Dear Margaret, thank you for choosing to stay with us. We appreciate your appreciation for our staff. We will communicate your compliments to them as it will encourage them to serve our future guests much better. However, we apologize for not being able to fulfill your expectations. We assure you we have shared your feedback with the concerned team members, and they are already working on it. Kitchenware for your suite is kept at the front desk to maintain cleanliness and delivered to you on request. Also, we have shared your feedback with our Brand Leaders that the breakfast choices did not meet your expectations. We truly hope you will consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

Dear Laura, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management