Meeting facility

Reviews of Ann Arbor Marriott Ypsilanti at Eagle Crest

4 out of 5
Ann Arbor Marriott Ypsilanti at Eagle Crest
1275 S Huron St, Ypsilanti, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 213 out of 355 reviews" "
Rating 8 - Good. 78 out of 355 reviews" "
Rating 6 - Okay. 38 out of 355 reviews" "
Rating 4 - Poor. 11 out of 355 reviews" "
Rating 2 - Terrible. 15 out of 355 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Setare

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There were ants in our room and the phone wasn't working!
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Setare, it's regrettable to hear about the unfortunate situations you encountered. Issues concerning room cleanliness and maintenance are always treated seriously as they impact your overall experience. Please rest assured we've taken your feedback on board and are implementing improvements. We sincerely hope you grant us the opportunity to better serve you in the future.

6/10 Okay

Jeffrey

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Asked front desk multiple times fir maid service to fill my shower gel dispenser and never happened in the (3) daysvi stayed. Food wasnt very good either.
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Jeffrey, we appreciate your feedback. It appears there was a misunderstanding regarding your amenity restocking and we apologize for the discomfort it may have caused. We're also sorry the culinary offerings didn't quite meet your expectations. We always strive to enhance guest satisfaction, hence your experience will be a valuable reference for improvement. Thank you for choosing us for your stay.

10/10 Excellent

Karl, STEAMBOAT SPRINGS

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Karl, thank you for your positive feedback. We're thrilled to hear you enjoyed your experience at Ann Arbor Marriott Ypsilanti at Eagle Crest. We aim to provide superior service to all our guests. We look forward to welcoming you back soon.

10/10 Excellent

Rodney

Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Thank you for the 5 out of 5 rating, Rodney!We're thrilled to see how much you enjoyed staying at Ann Arbor Marriott Ypsilanti at Eagle Crest. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Timothy, Detroit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 15 Jan 2024
Thank you for the excellent rating, Timothy!Our goal is to go above and beyond to ensure our guests have a memorable experience at Ann Arbor Marriott Ypsilanti at Eagle Crest! We look forward to hosting you again soon.

2/10 Terrible

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
VERY DISAPPOINTED in my stay was never quoted a $30.00 per day parking fee at check (definitely not worth $30.00 per day) not like there was a shortage of parking spaces. The bill for 4 days was approx., $200.00 OVER quote on line when making reservation. Stayed 4 nights NEVER cleaned room even asking for them to clean it. Too many HIDDEN charges won’t ever stay here again.
Stayed 4 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Douglas, we sincerely apologize for the oversight regarding the missed stayover service during your recent visit. Your comfort is our top priority, and we understand the importance of a seamless experience.To address your billing concerns, a member of our leadership team will be reaching out to you this week for a thorough discussion and resolution.Thank you for bringing this to our attention, and we appreciate your understanding as we work to make things right.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay except $30 for parking is not reasonable!
Stayed 1 night in Dec 2023
Response from Customer Service on 20 Dec 2023
Chelsea, it's wonderful to hear that you had a great stay at the Ann Arbor Marriott Ypsilanti at Eagle Crest. Your feedback regarding the parking fee is valued. These costs are aligned with local area rates and ensure we provide a secure environment for our guests' vehicles. Nonetheless, we understand your perspective and will take it into consideration. We hope to see you again soon!

8/10 Good

Louis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 19 Dec 2023
Louis, it's wonderful to hear you enjoyed your stay at Ann Arbor Marriott Ypsilanti at Eagle Crest. Your high rating means a lot to us and we look forward to welcoming you back for another lovely stay.

8/10 Good

Keivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Keivan, thank you for your generous rating of the Ann Arbor Marriott Ypsilanti at Eagle Crest. We're thrilled your stay was satisfying and we hope to have the privilege of welcoming you back in the near future.

10/10 Excellent

Scott

Stayed 2 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Thank you for the fantastic rating, Scott!We strive to make all of our guests feel welcome and relaxed during their time at Ann Arbor Marriott Ypsilanti at Eagle Crest! We can't wait to see you again soon.

6/10 Okay

Marva, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 12 Dec 2023
Marva, your feedback is appreciated. Even without specific comments, each rating helps us understand guests' experiences better. We are here to offer a rewarding stay and we trust your next visit will be more satisfactory.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and how safe and clean the hotel was. Staff was wonderful.
Stayed 1 night in Nov 2023
Response from Customer Service on 28 Nov 2023
Keith, we're delighted you had such a positive experience with us at the Ann Arbor Marriott Ypsilanti at Eagle Crest. Your recognition of our team members' exceptional service and the cleanliness of our hotel is greatly appreciated. We always strive to provide a safe and welcoming environment for our guests. We hope to see you again soon!

10/10 Excellent

Lane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Customer Service on 28 Nov 2023
Lane, it's great to hear that you found the Ann Arbor Marriott Ypsilanti at Eagle Crest to be agreeable. We sincerely hope you'll choose our hotel for your future visits. Thank you for your contribution!

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 16 Nov 2023
Thanks, Frank! It's outstanding your time at Ann Arbor Marriott Ypsilanti at Eagle Crest was fantastic. We can't wait until your next visit!

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 13 Nov 2023
Yang, it's wonderful to know that your stay at Ann Arbor Marriott Ypsilanti at Eagle Crest was exceptional. We appreciate your high rating and are looking forward to the opportunity to provide another memorable visit for you.

10/10 Excellent

Denisa, Livonia

Stayed 1 night in Nov 2023
Response from Customer Service on 1 Dec 2023
Denisa, thank you for choosing to stay at the Ann Arbor Marriott Ypsilanti at Eagle Crest. We're delighted to see your high rating and we hope your visit was memorable. We look forward to welcoming you back soon for another superb experience.

8/10 Good

Sydney

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel on a golf course
Nice, clean hotel. Beautiful golf course. The hotel needs to be updated. The walls are extremely thin. I could hear everything in the next room.
Stayed 2 nights in Nov 2023
Response from Customer Service on 10 Nov 2023
Sydney, it's wonderful to know you appreciated the cleanliness and beauty of the golf course at Ann Arbor Marriott Ypsilanti at Eagle Crest. We understand your concerns about the soundproofing and the property's modernity. Our team is constantly striving to improve our guest experience, and your insight will no doubt assist us in this endeavor. We hope to have another opportunity to host you again.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 7 Nov 2023
Thanks for the fantastic rating, Jonathan!It's outstanding we could exceed your expectations during your stay at Ann Arbor Marriott Ypsilanti at Eagle Crest. We're all looking forward to your next stay with us.

6/10 Okay

John

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Not friendly or welcoming
Front desk was not friendly. I felt like it was more of an inconvenience to them having to stay. She did not have a good attitude about her job.
Stayed 1 night in Oct 2023
Response from Customer Service on 30 Oct 2023
John, it's regrettable to hear your experience at the front desk fell short of expectations. Our aim is for all guests to be greeted warmly and feel valued. We will communicate your feedback with our team members for improved guest relations in the future. Thank you for sharing.

10/10 Excellent

Lars

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cobwebs in the upper corners of the windows near the elevators ! One elevator was out of service from Saturday to Wednesday ! They should have an Otis Elevator vendor on call for problems like this. Took 10-15 mins to get an elevator! Elevators were always full so had to odd by ! Weddings were taking place all weekend ! This should have been a priority !
Stayed 1 night in Oct 2023
Response from Customer Service on 30 Oct 2023
Lars, we're truly disheartened to hear about the challenges you faced during your stay, particularly the issue you encountered with the elevator and the general maintenance. Our team is committed to providing a seamless experience for our guests no matter the circumstances, and it's clear we didn't meet your expectations on this occasion. We appreciate you pointing out our areas for improvement and will take these into consideration for the future. We hope for another opportunity to provide a better experience.

10/10 Excellent

Elaine

Travelled with family
Found a bug in my room and the toilet leaked Everything else was great though!
Stayed 1 night in Oct 2023
Response from Customer Service on 24 Oct 2023
Elaine, we appreciate you taking the time to provide your feedback. It's disappointing to hear about the unexpected challenges with your room but we're glad the rest of your stay at Ann Arbor Marriott Ypsilanti at Eagle Crest was positive. We highly value your comments and assure you that we continue to strive for excellence and cleanliness. We're looking forward to the opportunity to make your next stay with us flawless.

10/10 Excellent

Lars

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice place to stay ….. housekeeping could be better in the general areas …. Lobby near the elevators had food scraps on the floor and the windows overlooking the lake have cobwebs in the corners …. Maybe they are getting ready for Halloween. ( LOL ) …. One of the two elevators was broken so a long wait when everyone is leaving and needs to get to the lobby !
Stayed 2 nights in Oct 2023
Response from Customer Service on 23 Oct 2023
Lars, it's splendid to hear that you found the Ann Arbor Marriott Ypsilanti at Eagle Crest a pleasant place to stay! Your constructive feedback about the building's cleanliness and elevator efficiency is useful as we continue to strive towards offering a top-notch experience. We've noted these areas of improvement and are taking necessary measures. We look forward to greeting you again on your next visit.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Service on 2 Oct 2023
Bruce, thank you for your rating. We're delighted you had a pleasant experience at the Ann Arbor Marriott Ypsilanti at Eagle Crest. We hope to have the chance to serve you again in the future.

10/10 Excellent

Tiffany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on 27 Sept 2023
Tiffany, it's heartwarming to hear that your stay at Ann Arbor Marriott Ypsilanti at Eagle Crest aligned with your expectations. We thank you for your positive rating. We look forward to welcoming you back.

10/10 Excellent

Dimitra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Customer Service on 27 Sept 2023
Dimitra, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Ann Arbor Marriott Ypsilanti at Eagle Crest!

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on 20 Sept 2023
Charles, thank you for your stellar rating of the Ann Arbor Marriott Ypsilanti at Eagle Crest. We appreciate you taking the time to show us your support and we're thrilled to hear about your positive experience. Please come visit us again soon for yet another exquisite stay.

8/10 Good

Thomas

Stayed 3 nights in Sep 2023
Response from Customer Service on 12 Sept 2023
Thomas, we're pleased to see you had a good experience at Ann Arbor Marriott Ypsilanti at Eagle Crest. We hope to welcome you back soon for an even greater stay.

10/10 Excellent

Seung

Stayed 2 nights in Aug 2023
Response from Customer Service on 20 Sept 2023
Seung, it's fantastic to hear you had a great experience at Ann Arbor Marriott Ypsilanti at Eagle Crest. We sincerely appreciate your high rating and hope to offer another impressive stay for you in the future.

6/10 Okay

Keara

Liked: Cleanliness
Rooms are dark and uncomfortable. Corner king is not worth the extra money. Poorly designed. Nothing welcoming about decor.
Stayed 3 nights in Aug 2023
Response from Customer Service on 28 Aug 2023
Keara, thank you for taking the time to share your feedback. We regret to hear that the settings of our corner king room did not meet your expectations. Your comments about the room decor and the comfort have been taken into consideration. While the design choices we've made appeal to some guests, we understand that they may not cater to everyone's preferences. It is our hope that you will consider staying with us in the future, so we may get the opportunity to provide you with a better experience.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Service on 21 Aug 2023
Thank you for the great rating, Sandra!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Ann Arbor Marriott Ypsilanti at Eagle Crest. Thank you again for sharing!

6/10 Okay

Robert, Colorado Springs

Liked: Cleanliness
J
Stayed 1 night in Aug 2023
Response from Customer Service on 31 Aug 2023
Thank you for sharing your feedback, Robert. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the lake was great. The parking fee for self-park was a downside.
Stayed 1 night in Aug 2023
Response from Customer Service on 22 Aug 2023
Jessica, thank you for sharing your feedback. It's delightful to hear you appreciated the beautiful lakeside scenery. Regarding parking, we always aim for pricing to be competitive. We're sorry this element didn't meet your expectations. Looking ahead, we hope to have the opportunity to improve your experience.

6/10 Okay

Kimberly

Travelled with family
The stay was fine. We arrived close to midnight after a decent drive. There were 2 weddings ending and several police officers walking the lobby. I don’t know if this is normal for Friday nights, but it was kind of odd. We were greeted by Tony who was very kind and accommodating. At the desk, there was a nice young woman helping someone ahead of us. She asked Johnny if he could come help the next guest (which was us). Johnny looked at us and then continued doing what he was doing with no attempt to help us out. It was late and we were clearly tired, but Johnny couldn’t be bothered. We’ve been struggling with the Marriott brand and I think this just added to it. It was unnecessarily rude. He chose not to support his team. I felt bad for the woman who was on shift with him.
Stayed 1 night in Aug 2023
Response from Customer Service on 30 Aug 2023
Kimberly, first of all, thank you for pointing out the genuine hospitality provided by Tony. However, we're disappointed to hear that another interaction did not meet your expectations. Courtesy is one of our core values, and we strive to maintain a welcoming atmosphere at all times. We appreciate your feedback concerning your experience at reception, and we assure you it will be addressed with the relevant parties. We're always aiming to improve our guest's experiences, and in that spirit, we hope you give us another chance to exceed your expectations in the future.

10/10 Excellent

D'najha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and welcoming! The only thing I didn’t like was, they asked us to pay for parking at the hotel. I didn’t u sweat and that.
Stayed 1 night in Aug 2023
Response from Customer Service on 13 Aug 2023
D'najha, it's terrific to know you found the Ann Arbor Marriott Ypsilanti at Eagle Crest to be welcoming and enjoyable. We've noted your comments regarding the parking. Offering paid parking helps us maintain a safe and secure environment for all our guests. We appreciate your understanding and hope to welcome you back very soon.

8/10 Good

Riyadh

Liked: Staff & service, property conditions & facilities, room comfort
One Night Cleanliness
Stayed 3 nights in Aug 2023
Response from Customer Service on 11 Aug 2023
Thank you for the great rating, Riyadh!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Ann Arbor Marriott Ypsilanti at Eagle Crest. We'd like to share an even better experience with you soon.

10/10 Excellent

percy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest
Stayed 1 night in Aug 2023
Response from Customer Service on 7 Aug 2023
Thank you for the excellent rating, Percy!Our goal is to go above and beyond to ensure our guests have a memorable experience at Ann Arbor Marriott Ypsilanti at Eagle Crest! We look forward to hosting you again soon.

6/10 Okay

Monique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lakeview but could see a full, long dumpster outside our room that ruined the view. The room ceiling and wall had clearly gotten water damage. The bed was the worst night sleep we had ever had. The door lock was broken. Expensive and disappointing breakfast buffet.
Stayed 1 night in Jul 2023
Response from Customer Service on 1 Aug 2023
Hello Monique,It's disheartening to know that your stay did not meet your expected standards. While we are usually known for our wonderful views, it seems that your room's location didn't fulfill this promise. We apologize for any aesthetic concerns in the room that may have detracted from your overall experience.Further, it's unfortunate to hear that the comfort of the bed and some functional issues negatively impacted your stay. We appreciate your feedback on our breakfast buffet as well, as we always aim to provide our guests with a valuable experience. We are confident that your next visit will reflect the high-level service that we strive to provide.

10/10 Excellent

George C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Customer Service on 1 Aug 2023
Thank you for taking the time to leave this wonderful rating, George! We hope to see you again soon at Ann Arbor Marriott Ypsilanti at Eagle Crest so we can share yet another amazing experience!

10/10 Excellent

Zivile, Westmont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views from the lake view room, nice facility!
Stayed 1 night in Jul 2023
Response from Customer Service on 31 Jul 2023
Hello Zivile,We're thrilled to hear you enjoyed the picturesque views from your lake view room at Ann Arbor Marriott Ypsilanti at Eagle Crest. We're equally pleased you found our facility to your liking. Thank you for sharing your positive experience! We look forward to welcoming you back on your next visit.

10/10 Excellent

Sujatha

Stayed 3 nights in Jul 2023
Response from Customer Service on 26 Jul 2023
Thank you for sharing, Sujatha!At Ann Arbor Marriott Ypsilanti at Eagle Crest, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

8/10 Good

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Un nerving that no one is ever on the lake , polluted or what ! Scary
Stayed 5 nights in Jul 2023
Response from Customer Service on 21 Jul 2023
Thank you for sharing your thoughts with us, Thomas!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Ann Arbor Marriott Ypsilanti at Eagle Crest.

6/10 Okay

John

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
A rare miss for a wonderful resort
I have stayed at the Eagle Crest resort several times before and always rated it a 5 - whatever the highest rating is. This trip was unfortunately fraught with issues. The hotel was filled for an event and a wedding, and I was awakened several times during 2 of my 4 night stay. Kids running down the hallway at 1 or 2 AM, and people loudly leaving their rooms at 5 AM one day. Dirty dishes in the hallway, constantly overcrowded elevators and often smokers at the front of the hotel. I also had an issue accessing wifi and eventually paid for it, despite being a Marriott gold member. I have a lot of confidence in this hotel and their staff - I just think it was overwhelming for the team this past weekend given the sheer volume of traffic. So I’ll definitely book here again (like in 2 weeks) but will call ahead to find out about any special events scheduled for the property and consider booking elsewhere if necessary.
Stayed 4 nights in Jun 2023
Response from Customer Service on 5 Jul 2023
Hello John,Thank you for taking the time to share your most recent experience at our property. We acknowledge your loyalty as a returning guest, and your feedback is critical to us as we continually work to improve our services.We truly regret to hear that this visit did not meet the high standards we strive for and that you'd previously enjoyed. It appears that the unusual traffic due to an event and a wedding during your stay disrupted your peace and rest. While these events brought vibrancy to our venue, we understand they also produced challenges, specifically with noise disturbances late into the night and early morning. Our priority is to create a calm, enjoyable environment for all our guests, and we'll explore strategies to better manage sound levels, particularly during such events.Additionally, overcrowding in the elevators and the presence of smokers at the front of the hotel are areas we will immediately look into. We will reiterate our strict no-smoking policy around the hotel entrance and reinforce our commitment to consistent elevator service to handle high-traffic periods efficiently.Despite these unexpected setbacks, we are heartened to know that you're planning to return soon and your confidence in our ability to resolve these issues reaffirms our commitment. We encourage you to reach out to us when planning your next visit, as this will enable us to give you a comprehensive update on any planned events, further ensuring a restful stay.Thank you again, John, for highlighting these areas of concern. Your feedback will serve as guidance as we continue to strive for top-tier service at the Ann Arbor Marriott Ypsilanti at Eagle Crest. Looking forward to welcoming you back in a couple of weeks and providing a much more serene and enjoyable experience.

10/10 Excellent

Lisa R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice clean friendly
Stayed 3 nights in Jun 2023
Response from Customer Service on 25 Jun 2023
Thank you for the excellent rating, Lisa!Our goal is to go above and beyond to ensure our guests have a memorable experience at Ann Arbor Marriott Ypsilanti at Eagle Crest! We look forward to hosting you again soon.

6/10 Okay

Andrew

Stayed 1 night in Jun 2023
Response from Customer Service on 13 Jul 2023
Thank you for the feedback, Andrew.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 Okay

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great but after checking out an additional charge of $100 was applied to my card for No reason/heads up.
Stayed 2 nights in Jun 2023

10/10 Excellent

MIchael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Customer Service on 12 Jun 2023
Thank you for this excellent rating, Michael!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Ann Arbor Marriott Ypsilanti at Eagle Crest! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Charles

Travelled with partner
Liked: Staff & service, property conditions & facilities
Too much on going construction that wasn’t mentioned online when booking
Stayed 4 nights in Jun 2023
Response from Customer Service on 13 Jun 2023
Charles,Thank you for taking the time to provide feedback on your stay at Ann Arbor Marriott Ypsilanti at Eagle Crest. We are thrilled to see that you had a positive experience, however, we understand that ongoing construction could have impacted your stay.Please accept our apologies for any inconvenience the construction may have caused you. While we endeavor to provide our guests with accurate information about our hotel, we regret that the construction updates were not clearly communicated during your booking process. We appreciate your bringing this to our attention, and we will work towards improving the visibility of such information in the future.Our goal at Ann Arbor Marriott Ypsilanti at Eagle Crest is to create an enjoyable experience for all our valued guests. We want to ensure that every aspect of your stay, from booking to check-out, provides you with satisfaction and comfort. Your feedback is essential in helping us identify areas for improvement and enhancing the overall guest experience.We are grateful for your patronage and hope to have the opportunity to serve you again. Should you choose to stay with us in the future, we look forward to providing an even better experience along with the completion of our ongoing improvements.

10/10 Excellent

matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot to love
This will be my first choice when visiting family in Michigan. Everything, especially the staff, was great. Only ding would be on the floor in bathroom; it was not clean on par with rest of room. Extra towels and extra coffee supplies delivered immediately.
Stayed 2 nights in May 2023
Response from Customer Service on 4 Jun 2023
Matt, thank you so much for taking the time to share your positive experience at Ann Arbor Marriott Ypsilanti at Eagle Crest. We are thrilled to know that our hotel will be your first choice when visiting family in Michigan. Our team is glad that you appreciated the level of service from our staff and their prompt attention to your requests for extra towels and coffee supplies.We also acknowledge your valuable feedback regarding the cleanliness of the bathroom floor. It's important to us to maintain consistently high standards of cleanliness throughout all areas of the hotel, and we apologize for not fully meeting those expectations in this instance. Our housekeeping team is dedicated to creating a comfortable and clean environment for all guests, and we will take this feedback as an opportunity to make improvements.Once again, thank you for your kind words and for choosing Ann Arbor Marriott Ypsilanti at Eagle Crest. Our team looks forward to welcoming you back during your next visit to the area and providing even more remarkable experiences. Safe travels!

10/10 Excellent

Marilyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very comfortable, and the air circulation was good for sleeping.
Stayed 1 night in May 2023
Response from Customer Service on 4 Jun 2023
Thank you for the great review, Marilyn.It's outstanding you enjoyed your time at Ann Arbor Marriott Ypsilanti at Eagle Crest. We love offering the most relaxing and comfortable experiences with our guests and your praise for our bedding lets us know we're doing our job. Thank you again for sharing your feedback!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Robin K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in May 2023
Response from Customer Service on 22 May 2023
Thanks for the outstanding rating, Robin!We're delighted your time at Ann Arbor Marriott Ypsilanti at Eagle Crest was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.