I have stayed at the Eagle Crest resort several times before and always rated it a 5 - whatever the highest rating is. This trip was unfortunately fraught with issues. The hotel was filled for an event and a wedding, and I was awakened several times during 2 of my 4 night stay. Kids running down the hallway at 1 or 2 AM, and people loudly leaving their rooms at 5 AM one day. Dirty dishes in the hallway, constantly overcrowded elevators and often smokers at the front of the hotel. I also had an issue accessing wifi and eventually paid for it, despite being a Marriott gold member.
I have a lot of confidence in this hotel and their staff - I just think it was overwhelming for the team this past weekend given the sheer volume of traffic. So I’ll definitely book here again (like in 2 weeks) but will call ahead to find out about any special events scheduled for the property and consider booking elsewhere if necessary.