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Reviews of Hotel Catalunya Ski

3 out of 5
Hotel Catalunya Ski
Catalunya, 3, Pas de la Casa, Andorra

Reviews

8.2

Very good

Rating 10 - Excellent. 14 out of 34 reviews" "
Rating 8 - Good. 14 out of 34 reviews" "
Rating 6 - Okay. 2 out of 34 reviews" "
Rating 4 - Poor. 1 out of 34 reviews" "
Rating 2 - Terrible. 3 out of 34 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Catalunya Ski Manager on 13 Feb 2024
Hello Caitlin,Thank you for rating your stay at Hotel Catalunya Ski!

2/10 Terrible

Alexandria

Stayed 1 night in Feb 2023
Response from Director on 24 Feb 2023
Hola ALexandria,Lamentamos no haber cumplido con sus expectativas. Nos hubiese gustado que nos indicara los motivos de su puntuación para poder trabajar en ello.Saludos cordiales,Santiago Uribe

8/10 Good

Richard

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
We loved our stay, the staff were super accommodating, the rooms were cleaned to a high standard and they went over and above to accommodate for my dietary requirements. The hotel is only a couple of minutes walk from the slopes and the ski lockers were very useful. We would recommend to stay here, the breakfast has a good range of choices and there are several bars and restaurants next to the hotel.
Stayed 3 nights in Dec 2021
Response from Agustin Baravalle on 3 Jan 2022
Dear Lauren, We really appreciate your comment and will share it with the entire hotel staff. We are happy to hear that you have enjoyed your stay and we hope to see you again soon. Greetings from all the staff and happy 2022!

2/10 Terrible

Jonas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refund for worse ever experience
It was overexpensive, Room right by the restaurant, And totally over expensive and for the first time ever in my history with Hotels.com I would like a refund.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski Holiday - Pas de la Casa
Our stay at Hotel Catalunya was for a week in the ski season. The rooms were in good condition, I was surprised after reading other mediocre reviews, they are perfectly clean, bath was very clean. We took to half board option, the breakfast was OK and dinner was not too bad, however we did have to eat out a few times as vegetarian options were limited. Location of the hotel could not be faulted, close to the ski rental shops and a short walk to all the main chair lifts. Would stay again in this hotel if we came back to Pas de la Casa! Great service!

8/10 Good

Eirik

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to skiing
Stayed 2 nights in Jan 2024
Response from Hotel Catalunya Ski Manager on 18 Jan 2024
Dear Elrik,Thank you for rating your stay at Hotel Catalunya Ski!We are happy to know you had a good time and hope to see you again another time!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Pas très bonne expérience
Bonjour, Lors de notre arrivé le personnel de l’accueil n’était pas très aimable. Une fois arrivé dans notre chambre on découvre 2 lits simples alors que nous avions fait la demande lors de la réservation ainsi que par appel téléphonique. Les radiateurs étaient à fond. Nous avons passés une nuit horrible, malgré que nous avions éteint les radiateurs, nous avons dormi la fenêtre ouverte alors qu’il faisait -10 degrés dehors. En revanche le lendemain matin le personnel était gentil et aimable. Nous avions oublié un pull nous y sommes retournés le lendemain et ils n’avaient soi-disant pas retrouvé ce pull… Pas très bonne expérience peut être que nous n’avons pas eu de chance.
Stayed 1 night in Jan 2024
Response from Director Hotel Catalunya Ski on 11 Jan 2024
Cher client,Merci d'avoir partagé votre expérience.Nous regrettons qu'à votre arrivée à l'hôtel vous ayez eu cette impression du traitement de notre personnel de réception. Nous vérifierons que le radiateur de la pièce n'est pas endommagé. Puisqu’il ne doit pas fournir autant de chaleur mais plutôt une température confortable.Nous espérons que vous pourrez nous donner une autre opportunité dans le futur et être en mesure de vous fournir le bon service qui nous caractérise.Cordialement,

10/10 Excellent

Sebastian

Stayed 1 night in Jan 2024
Response from Director Hotel Catalunya Ski on 11 Jan 2024
Estimado Sebastián,Gracias por puntuar su estancia en el Hotel Catalunya Ski!Esperamos haya tenido una gran experiencia y disfrutado de nuestros servicios.Cordialmente,

6/10 Okay

Amador

Normal
La ubicación es excelente. El resto no destaca nada ni por bueno ni por malo.
Stayed 1 night in Jan 2024
Response from Director Hotel Catalunya Ski on 11 Jan 2024
Estimado Amador,Gracias por puntuar su estancia. Esperamos haya disfrutado del ski y de su estancia.Saludos cordiales,

10/10 Excellent

JUAN JAVIER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director Hotel Catalunya Ski on 2 Jan 2024
Hola Juan Javier,Gracias por la puntuación!Hasta la próxima!

10/10 Excellent

Maximiliano

8/10 Good

Arnaud

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel agréable Par contre le rideau de douche est à abolir pour un hôtel 3 ⭐⭐⭐
Stayed 2 nights in Apr 2022

8/10 Good

Charbel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Franchement bon hôtel manque juste un parking et le problème la chambre 2 lit séparer et on est en couple sinon il est trop bien et propre
Stayed 1 night in Apr 2022

10/10 Excellent

radjesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Town
very nice,modern facillity.s in the centre . great vieuw,warm and relax. i taked also breakfast ,after . so manny choice.s and nice staff personels .i advice to come here.
Stayed 1 night in Dec 2021
Response from Agustin Baravalle on 3 Jan 2022
Dear Radjesh, We really appreciate your comment and will share it with the entire hotel staff. We are happy to hear that you have enjoyed your stay and we hope to see you again soon. Greetings from all the staff and happy 2022!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy cómodo y cerca de las pistas de ski
Stayed 2 nights in Feb 2020

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un bon hôtel
Nous etions en vacance au ski, l'hotel est juste a côté des pistes c'est ideal, le petit dejeuner est très varié le personnel parfait.
Stayed 5 nights in Jan 2020

8/10 Good

VÍCTOR

Liked: Cleanliness, staff & service, amenities
Correcto en servicio, trato personal y buena situacion.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

Sonia Iuliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Filipe

Liked: Cleanliness, staff & service, room comfort
Hotel a repetir!!
Excelente hotel, fantástico pequeno almoço e jantar. Os quartos necessitam pequenos retoques mas ainda em bom estado.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Tres bon accueil. Chambre tres propre ,ça sent bon. Petit déjeuner au top et personel tres agréable .hôtel très bien placé.
Stayed 1 night in Apr 2019

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très bon séjour.
Tarif compétitif, personnel très aimable, serviable, ambiance familiale
Stayed 3 nights in Mar 2019

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a renouveller personnel resto nickel
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

8/10 Good

bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bonne adresse
Très bon hotel,accueil plaisant,belle chambre calme, et pegit déjeuner clpieux et varié. Très bon rapport qualité /prix.
Stayed 1 night in Dec 2018
Response from Recepcion Catalunya Ski on 29 Dec 2018
Cher Bruno, Nous sommes heureux de savoir que votre séjour a été agréable. Merci pour votre commentaire. à la prochaine!

8/10 Good

benoit

Liked: Staff & service