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Reviews of Best Western Seneca-Clemson

2.5 out of 5
Best Western Seneca-Clemson
511 Bypass Highway 123, Seneca, SC

Reviews

8.4

Very good

Rating 10 - Excellent. 233 out of 514 reviews" "
Rating 8 - Good. 186 out of 514 reviews" "
Rating 6 - Okay. 58 out of 514 reviews" "
Rating 4 - Poor. 21 out of 514 reviews" "
Rating 2 - Terrible. 16 out of 514 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

robert

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super friendly
Stayed 2 nights in Apr 2024
Response from Management on 8 Apr 2024
Thank you for taking the time to leave a review of your stay with us.

6/10 Okay

Holly

Travelled with family
Liked: Amenities
Had quite an issue with check-in, had to call Expedia, but they finally got it figured out. The guest services clerk was nice and worked hard on it, though. Room was mediocre. It’s quite big and mostly clean. Quite a few black hairs on the bedspread and on the extra blankets we requested. The King bed was quite firm/hard, those with back or hip issues may be hurting in the morning.
Stayed 1 night in Apr 2024
Response from Assistant Manager on 8 Apr 2024
Thank you for leaving a review of your recent stay.

8/10 Good

Donna M

Liked: Cleanliness, property conditions & facilities
Accommodating and clean.
Stayed 2 nights in Mar 2024

8/10 Good

Sadie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was pretty good for price. The area is in the middle of no where so limited on what is offered close by. Breakfast was decent.
Stayed 1 night in Feb 2024

10/10 Excellent

Randall

Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room
Stayed 1 night in Feb 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Marc, Burlington

Stayed 3 nights in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Henry

Travelled with family
Liked: Amenities
Staff was pleasant place clean
Stayed 3 nights in Dec 2023

10/10 Excellent

Braxton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Nov 2023

10/10 Excellent

Ronald

Stayed 1 night in Nov 2023

8/10 Good

CAROLYN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed a room near family event. BW was perfect;
Stayed 3 nights in Nov 2023
Response from Management on 12 Nov 2023
Great to hear that you had a great stay!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good hotel
Overall, we had a good stay at this hotel.
Stayed 1 night in Oct 2023

8/10 Good

Cheryl B

Stayed 1 night in Oct 2023

10/10 Excellent

Lorilee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great stay! Clean room!
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
This was a last minute overnight stay and I was pleasantly surprised! The place was clean, the room was quiet and the bathroom was very nice. The breakfast was very good, finally a place where it serves bacon and eggs!
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Excellent, courteous staff and relatively clean rooms, if a bit dated.
Stayed 2 nights in Sep 2023
Response from Management on 24 Sept 2023
Thank you for your review!

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 2 nights in Sep 2023
Response from Management on 24 Sept 2023
Thank you for taking the time to write a review!

8/10 Good

Chris, Norton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 2 nights in Sep 2023
Response from management on 18 Sept 2023
Thanks for the review!

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than pleased. A must stay.
The reception desk was very friebdly and smiling. The room was clean and very nice as was the interior and the elevator. No smell of smoke. Breaffast was good and sufficent. Coffee 24 hours along with juice. Close to dining and the event we w ere going. Sorry we only stayed one night. Very rare hotel for the price.
Stayed 1 night in Sep 2023
Response from Assistant Manager on 18 Sept 2023
Thank you for taking the time to make a review. I'm happy that you had an enjoyable stay. :-)

10/10 Excellent

Orlando

Stayed 1 night in Sep 2023

10/10 Excellent

Kylee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was wonderful
Stayed 1 night in Sep 2023
Response from Assistant Manager on 18 Sept 2023
Thank you for the review of your stay!

10/10 Excellent

JERRY, KILLEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how close it was to my daughter place and being able to exit / enter the parking lot from two different places. The staff were very friendly and eager to help . I look forward to staying there again
Stayed 1 night in Aug 2023
Response from Sarah on 7 Sept 2023
Thank you for you review. We'd love to have you as our guest again if you're in the area again!

6/10 Okay

Jonelle

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

4/10 Poor

Nancy

Stayed 1 night in Aug 2023
Response from Assistant General Manager on 28 Aug 2023
Thank you for taking the time to leave a review of your recent stay at our property. By leaving constructive feedback you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

James

Stayed 1 night in Jul 2023

2/10 Terrible

Demond

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bug infested
Room was slightly smelly. I was and in my sleep because my fingers and arms were itching. I tried to ignore it but finally ran to the bathroom to wash it off. Thought may be an allergic reaction. Instead I had huge bumps on my fingers, hands, arms, forehead and my side. Back to bed and I find bugs crawling around
Stayed 1 night in Jul 2023

8/10 Good

Joshua

Stayed 2 nights in Jul 2023

6/10 Okay

Heather

Liked: Cleanliness
The place is cheap, dated and clean. They upgraded my room to jacuzzi room which was nice however we didn't use it. Staff was friendly, however upon check in the (Assistant) Manager was speaking to an employee right at check in area, very loud and almost sounded like the girl was in trouble..I could barely hear the lady who was helping me. It was very awkward and un professional. She could have taken the employee to an empty part of the hotel, or waited until we were no longer standing there. Food was decent the next morning.
Stayed 1 night in Jun 2023
Response from Assistant General Manager on 29 Jun 2023
I'm sorry that you had this experience. It's certainly not the experience that we want our guests to have. No employees were in trouble, I was reminding the staff of the procedures and policies that should be followed. In hindsight I realize that once a guest came in I should have taken the staff to another area. I'm glad that you liked the upgrade to the jacuzzi room provided that day.I hope that you would stay with us again in the future and we will provide you with the service that our guests deserve.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BW Seneca
Staff was very friendly and helpful. Room was very comfortable and clean. Will definitely stay here again
Stayed 3 nights in Jun 2023

8/10 Good

Angela

Stayed 1 night in Jun 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the $200.00 incidential hold. That's to much!!!
Stayed 1 night in May 2023
Response from BW Staff on 31 May 2023
Thank you for your feedback. Yes, we do collect a deposit at check -in in case of damages anytime a guest is paying with cash or debit card. The fee is waived if paying at the hotel with a credit card.

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Best Western Staff on 22 May 2023
Please come again!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Best Western Staff on 22 May 2023
Thanks for stay with us!

10/10 Excellent

Virginia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean location continental breakfast
Stayed 1 night in May 2023
Response from Best Western Staff on 22 May 2023
Thanks for the review. Please come again if you're in the area!

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing stood out.
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

DeeAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient, quiet
Stayed 1 night in Apr 2023
Response from Best Western Staff on 22 May 2023
It was a pleasure having you. Please come again!

4/10 Poor

Deana

Stayed 1 night in Apr 2023
Response from Assistant G.M. on 1 May 2023
Thank you for staying with us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

John R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. The location was convenient and the breakfast was delicious.
Stayed 2 nights in Mar 2023

2/10 Terrible

Trevor

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible.
Stayed 7 nights in Jan 2023
Response from Sarah on 27 Jan 2023
I'm sorry to hear that you didn't have a pleasant stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and very nice person , friendly and helpful
Stayed 1 night in Jan 2023