We stayed at Laguna for 4 nights. We were very lucky and got one of the quieter ends sea view room. Most of the rooms are sea view ones I think.
Welcome drink, nice very hard working staff, all inclusive even the minibar in the room which is topped up regularly, reasonably clean rooms, wide variety of food, 5 different restaurants (which do get filled up with reservations quite quickly and a tad small but great food) an excellent crepe place, quite a few pools with one of them quite big and has spots that can be very quiet and peaceful away from the crowd, one pool with slides for children, beach that is at a stone's throw- really an excellent hotel and we were very pleased with our stay.
Extra nice points - we are vegetarians and hence struggle with choice of food wherever we go but one of the chefs Dimitrios who managed the smaller restaurants made the extra effort to give us a variety of food- special thanks to him and we hope the hotel management passes this message to him.
Things that could be better - this is our first all inclusive holiday so the bar might be set a bit low for us. But not much to say about things that can be improved. The rooms and the bathrooms are cleaned regularly but are not 'shiny' clean for a 5 star resort. The cleanliness is more like 3 to 4 star. Everything else 4-5 star!