Ratings based on 53 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from Wirral, UK

Excellent location

Posted 18-Apr-2016
We stayed at Laguna for 4 nights. We were very lucky and got one of the quieter ends sea view room. Most of the rooms are sea view ones I think. Welcome drink, nice very hard working staff, all inclusive even the minibar in the room which is topped up regularly, reasonably clean rooms, wide variety of food, 5 different restaurants (which do get filled up with reservations quite quickly and a tad small but great food) an excellent crepe place, quite a few pools with one of them quite big and has spots that can be very quiet and peaceful away from the crowd, one pool with slides for children, beach that is at a stone's throw- really an excellent hotel and we were very pleased with our stay. Extra nice points - we are vegetarians and hence struggle with choice of food wherever we go but one of the chefs Dimitrios who managed the smaller restaurants made the extra effort to give us a variety of food- special thanks to him and we hope the hotel management passes this message to him. Things that could be better - this is our first all inclusive holiday so the bar might be set a bit low for us. But not much to say about things that can be improved. The rooms and the bathrooms are cleaned regularly but are not 'shiny' clean for a 5 star resort. The cleanliness is more like 3 to 4 star. Everything else 4-5 star!
5 out of 5
by A verified traveller from West London

Exceptional

Posted 16-Apr-2016
We loved the Laguna. The staff were so friendly and helpful, the facilities on site were extensive and outer room was very comfortable and gave us a lovely sea view. The food from the buffet restaurant was always very varied and well cooked. The only slight criticism was that at times it could have been maintained warmer. The whole resort and spa is modern, built to a high specification and was spotlessly clean. We were very impressed and would love to go back.
5 out of 5
by A verified traveller

Fantastic from start to finish

Posted 12-Apr-2016
Pros: Everything.
Location: Literally on the beach, handy location for walks and hiring a car to explore.
From the moment we arrived we were treated with a level of kindness and professionalism that you would expect from a 5 star resort - which this resort very much is. They were efficient, friendly, helpful and incredibly generous in the food and beverages. We would highly recommend and look forward to staying again.
5 out of 5
by A verified traveller from tours

Hôtel magnifique avec une restauration de qualité

Posted 10-Apr-2016
Pros: Propreté, beauté, nourriture
Cons: Ras
Location: Ras
Séjour pour farniente et ne penser à rien d'autre que profiter
4 out of 5
by A verified traveller from london

Nice hotel but not catered for rainy days.

Posted 02-Nov-2015
Nice hotel but not catered for rainy days. Indoor Swimming pool is at extra charge. No one was using it. Book able restaurants were of high quality and service too bit of a pain to book in advance. Table cloth needs a good clean as they do smell.
5 out of 5
by A verified traveller

Hôtel luxueux , propre, construction de 2011

Posted 27-Oct-2015
Superbe hôtel familial en bord de mer, les extérieurs sont somptueux , les restaurants proposent des menus variés et de qualité, l équipe d animation est au top niveau, Il y a même un service médical 7j/7 C est une belle perle dans cette zone touristique je le recommande chaleureusement Il se charge de votre transfert depuis l aéroport ... Bonnes vacances à vous tous
4 out of 5
by A verified traveller

Posted 25-Oct-2015
Excellent hotel. Staff attentive. Best all inclusive buffet I have been to so far. Bit annoying that restaurants are booked 2 days in advance so can't be booked for your first nights Adults only champagne bar a highlight
5 out of 5
by gemma from st.neots

Awesome hotel. Definitely recommend

Posted 23-Oct-2015 on Hotels
Our overall stay was fabulous. We stayed for 5days,4nights and would definitely go again. The food was very tasty and there was a lot of choice. The service was great and everything you asked for was provided. The only niggle was the restaurant booking system as we missed the first 2nights because there was a 48hr booking slot. We did however manage the sushi,Italian and Mexican which were all delicious. Not much to do around the area but then I didn't really go looking as this was a peaceful relaxing holiday for me
5 out of 5
by A verified traveller

Posted 13-Oct-2015
Lovely place. Didn't want to leave! .................................................
4 out of 5
by Marie from Combs la ville

Seul bémol ,le buffet

Posted 11-Oct-2015 on Hotels
Hotel magnifique,nous avions réservé une chambre avec vue sur la mer,effectivement notre chambre était face à la mer mais la vue était bouchée par un arbre d'une grande envergure donc à moins de se pencher du balcon aucune vue . La chambre était trés propre ,nettoyée tous les jours Dans la salle de bains pas de prise de courant ,un sèche cheveux un peu difficile à utiliser vu son emplacement,une seule patère ,produits de toilette de bonne qualité et renouveles chaque jour. Boissons à disposition dans le réfrigérateur réassort chaque jour. Chaque soir on vous propose des serviettes propres La serviette pour la piscine est à disposition au SPA moyennant une caution de 20 euros Pas de problème de transats mais l'hôtel n'était pas complet Si vous souhaitez louer une voiture ,a côté du bar le loueur est très sympa et ça coûte pas très cher et vu le pris des excursions ,il vaut mieux louer ,les routes sont excellentes même en montagne Pour la réservation des restaurants ,on s'adresse à Anastasia le matin à,l'accueil ,elle est hyper souriante ,très avenante une perle. Tout serait parfait si la nourriture qui était servie au buffet était de meilleure qualité Là pour des Français c'est l'horreur ,tout est gras,mal cuit même les desserts sont de piètre qualité ,c est une cuisine de niveau "mauvaise cantine " Le matin par contre rien à redire idem pour les restaurants ils sont très bons .