Ratings based on 2,818 Verified Reviews

3.0 out of 5
59% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller

Clean hotel, for from town

Posted 17-Aug-2017
Clean hotel with very friendly and useful staff quite far from town and train stations
4 out of 5
Recommended
for Everyone
by A verified traveller from bolton uk

Should have been told of building works been done

Posted 16-Aug-2017
Been to this hotel before just last year.I do think somebody should have informed me for the building works being done to thehotel
2 out of 5
by A verified traveller from UK

Building site

Posted 15-Aug-2017
At the time I booked this hotel for a birthday surprise, I was not advised that the hotel was undergoing major refurbishment. It was a building site.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Jul-2017
The staff are friendly and helpful! The hotel is easy access to the centre.
2 out of 5
by A verified traveller from Tallahassee, Fl

Okay place to sleep

Posted 14-Jul-2017
Pretty good hike to the tram stop. Hotel is under major renovation. They start hammering and electronic tools running from early morning all day. Meals are pretty expensive and small menu, but there is no place nearby to eat. Breakfast was good, but have to walk down stairs which is hard for handicap people and is $10 euro per person each day. No ice, no refrigerator. Would not recommend this hotel.
2 out of 5
by A verified traveller from Dundee

Hotel bad points

Posted 10-Jul-2017
Pros: Friendly staff
Cons: Air conditioning in the rooms
Location: Location ok as trams and buses fantastic
Hotel under refurbishment we were not told about. Room oppressively hot - maid kept opening curtains and letting sun directly into room.
1 out of 5
by A verified traveller from United Kingdom

Cheap for a reason

Posted 04-Jul-2017
Pros: I didnt really like anything about this hotel they had staff working through the night there you go that's one thing. and you could order pizza at 4am
Cons: This hotel needs some serious renovation and decoration. Looks and is a building site.
Location: It's near enough trams to get to city centre which is about 20 mins if you do take the tram. 15 minutes in a taxi to the airport.
This hotel is really bad. Inside decor is awful looks like a building site. No attempt of any signs to improve its appearance. Staff were ok. Reasonable enough. I would not recommend this hotel to anyone. Just is in such a poor shoddy state. Rooms were cleaned every day but I mean there's no windows in the bathroom and there are no decent views or anything. Just literally book this place if you want a bed for a night and a roof over your head.
4 out of 5
Recommended
for Everyone
by A verified traveller from Leeds, UK

2nd stay here

Posted 04-Jul-2017
Good location - local shops and links to centrum. Polite and helpful staff The only con would be cleanliness - could smell the drains from out the bathroom but I don't think that's necessarily staffs fault however they could make the room and bathroom smell more pleasant. I didn't have this problem last time so it may have just been my luck. Great place to stay I will be back!
1 out of 5
by A verified traveller from US

Horrible hotel in the slums

Posted 01-Jul-2017
Pros: Nothing everything was HORRIBLE!!!!!!!!!!!!
Cons: This entire hotel should be downgraded to a one star hotel! Honestly I shouldn't even be advertised!!
Location: The location was horrible. It is in the slums next to an abandoned hotel that is occupied by hobos
This was the worst hotel experience I have ever had! The hotel advertised looks like it would be nice clean hotel, i read reviews and everyone seemed okay with it so i decided to book here for my mini trip to amsterdam. Worst decision ever!!! I paid a rough estimate of about $650 for a four nights stay at the west side inn. I arrived to the hotel at 1:00 am due to a late flight and having to wait 2 hours for a taxi because all other transportation was closed for some reason. Well when we arrived to the hotel i was horrified, it was not what i expected at all!! The taxi took us down this sketchy road and was like here is your hotel. It was dirty and had construction everywhere. Trying to give the hotel the benefit of the doubt we go in to check in and there is no one at the front desk! It took about 20 min before someone came to check us in. Once we got our card we were directed to our room. As we walked to our room i felt as if we should have been required to wear hard has because of all the torn up ceilings and walls in the hotel. It looked as if a wrecking ball had torn up the hallways. Once we got to our room located down an isolated hallway we were even more horrified. Our room was disgusting! There were stains all over the floor and furniture, the bathrroom was outdated and looked like mold was growing in the grout work of the shower, and our door in the room looked like someone had kicked it in. It was NOTHING like what was advertised. Also it is "nonrefundable"
3 out of 5
Recommended
for Everyone
by A verified traveller from UK

A lot of building work going on & no aircon

Posted 30-Jun-2017
Pros: Area's that were not under construction were really nice.
Cons: Working Air conditioning please
Location: Great public transport links into the centre and local walks are lovely.
First impressions last....major building work going on at this hotel upon arrival. Scaffolding everywhere. Check in was good & room was comfortable except there was no air conditioning and the windows are non opening. Very hot & stuffy. A portable fan was in the room, which we really needed but there wasn't any air in the room. Location was good for non central hotel, brought tram passes & got around no problem. Not too far from airport either & the staff were helpful with advise which was very much appreciated. Thanks.