Lobby lounge

Reviews of Via Amsterdam - Hostel

2 out of 5
Via Amsterdam - Hostel
Diemerhof 20, Diemen

Reviews

8.4

Very good

Rating 10 - Excellent. 289 out of 627 reviews" "
Rating 8 - Good. 225 out of 627 reviews" "
Rating 6 - Okay. 62 out of 627 reviews" "
Rating 4 - Poor. 18 out of 627 reviews" "
Rating 2 - Terrible. 33 out of 627 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Great access to the train!
Stayed 2 nights in Apr 2024
Response from VIA Amsterdam on 24 Apr 2024
Thank you for sharing your experience with VIA Amsterdam. We are thrilled to see that you loved your stay with us. We appreciate your positive review and hope to welcome you back in the future! All the best, Team VIA

8/10 Good

Chrystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very aesthetically beautiful stay, fun services and amenities offered
Stayed 1 night in Apr 2024
Response from VIA Amsterdam on 19 Apr 2024
Hii Chrystal, Thank you so much for taking the time to leave us a review. We are so happy to hear that you enjoyed your stay and our facilities. We hope you enjoyed Amsterdam. All the best, Team VIA

10/10 Excellent

Astrid

Liked: Property conditions & facilities
The building has a lot of things to do , the only thing that was a problem for me was that the towels are not include so I had to pay for them , but apart of that everything was cool
Stayed 2 nights in Mar 2024
Response from VIA Amsterdam on 12 Apr 2024
Hii Astrid,Thank you for taking the time to provide us with feedback. We are pleased to hear that you liked the atmosphere and our hostel. Regarding to the towels, It is common in hostels to not provide towels within your stay, however we know how annoying it is to forget a towel! That is why we sell big, soft towels at our front desk. We hope to welcome you back! Warm regards, team VIA

8/10 Good

Sianela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities are great.
Stayed 3 nights in Mar 2024
Response from VIA Amsterdam on 12 Apr 2024
Hi Sianela,Thank you for taking the time to provide us with feedback! We are pleased to hear that you had a positive experience within your stay! We hope to welcome you back again. All the best, Team VIA

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had lots of fun here. There’s lots of activities and things to do. You can hire a bikes. They have movie Mondays so many fun things to do to meet new people.
Stayed 3 nights in Mar 2024
Response from VIA Amsterdam on 1 Apr 2024
Heey Chloe,Thank you so much for taking your time to share your experience with us. We are so happy to see you enjoyed our facilities and activities. We hope to welcome you back soon, Team VIA

10/10 Excellent

Sherilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and very helpful. On-site restaurant and bar were great. Amazing location close to metro and buses. Not a far ride at all to get to city centre
Stayed 5 nights in Mar 2024
Response from VIA Amsterdam on 30 Mar 2024
Hii Sherilyn, Thank you so much for taking your time to leave us a review. We are so happy to hear you enjoyed your stay and had such positive experiences with our staff! We hope to be able to welcome you back soon! Warm regards, Team VIA

8/10 Good

Pornkanok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from VIA Amsterdam on 22 Mar 2024
Hii,Thank you for sharing your experience with VIA Amsterdam. We are thrilled to see that you loved your stay with us. We appreciate your positive review and hope to welcome you back in the future! All the best, Team VIA

10/10 Excellent

Vance

Stayed 3 nights in Dec 2023
Response from VIA Amsterdam on 22 Mar 2024
Hii VanceThank you for sharing your experience with VIA Amsterdam. We are thrilled to see that you loved your stay with us. We appreciate your positive review and hope to welcome you back in the future! All the best, Team VIA

8/10 Good

Debbie

Stayed 2 nights in Dec 2023

2/10 Terrible

Mark, Mayfield Heights

Disliked: Staff & service
Don’
Stayed 7 nights in Nov 2023
Response from VIA Amsterdam on 13 Dec 2023
Hii Mark,Thank you for leaving a review. We are sorry to see that the stay did not meet your expectations. If you have any specific feedback, please let us know. All the best, Team VIA

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from VIA Amsterdam on 22 Mar 2024
Hii Sophia,Thank you for sharing your experience with VIA Amsterdam. We are thrilled to see that you loved your stay with us. We appreciate your positive review and hope to welcome you back in the future! All the best, Team VIA

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent spot to stay
A good option to stay if on a budget. The linens were clean and the bed was comfortable. The lobby has a good atmosphere with activities and friendly staff. I opted to buy the buffet breakfast my first morning and was very disappointed at its quality for the price of over 12 euros. I would recommend going to the grocery store nearby to get a superior value for breakfast.
Stayed 2 nights in Nov 2023
Response from Team Via on 23 Nov 2023
Hi Joshua,Thanks a bunch for taking the time to share your experience! We're thrilled to hear you enjoyed your stay with us – clean linens and a cozy bed are always a good combo. We're sorry to learn that the buffet breakfast didn't quite hit the spot this time. Your feedback is essential, and we're taking it on board to serve up a better breakfast experience in the future. Just a heads up for next time, we also offer a tasty English breakfast at the bar, and we'd love for you to give it a shot! :)We appreciate your insights and hope to welcome you back for a more satisfying stay!Team Via

10/10 Excellent

Atayat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from NC on 16 Nov 2023
Dear Atayat, Thank you for taking the time to review our hostel! We are happy to hear that you enjoyed your stay and our facilities :). We hope to see you again soon, Via Team

2/10 Terrible

Justine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedbugs
Stayed 4 nights in Oct 2023
Response from VIA Amsterdam on 3 Nov 2023
Hii Justine,We are aware of your situation and we take these matters very seriously. During your stay we took proper procession and afterwards we got a team to do a treatment in this room to handle the problem. We handled it as the best of our accessibilities. We hope you still had a lovely time in Amsterdam. All the best, Team Via

10/10 Excellent

Lorena

Stayed 5 nights in Oct 2023
Response from VIA Amsterdam on 8 Nov 2023
Thank you for taking the time to leave us a review! All the best, Team Via

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from VIA Amsterdam on 8 Nov 2023
Thank you for taking the time to leave us a review! All the best, Team Via

2/10 Terrible

Enrico

Stayed 7 nights in Sep 2023
Response from VIA Amsterdam on 8 Nov 2023
Thank you for taking the time to leave us a review! We are sorry to see that not everything met your expectations. All the best, Team Via

10/10 Excellent

Kalyan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked for 4 days but not even one day they cleaned the room Or change the bed sheets
Stayed 4 nights in Sep 2023
Response from VIA Amsterdam on 7 Oct 2023
Heyhey Kalyan,Thank you for your review! We are sorry to hear that the cleanliness didn't meet your expectations. Please don't hesitate to inform our staff at reception about cases like this. They are more then happy to provide you from a more comfortable and clean stay! All the best, Team Via.

10/10 Excellent

Wellington, Las Vegas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it can be busy with the in and out of different guess yet its a good organized mess... of all it was great.. and it felt safe.
Stayed 5 nights in Sep 2023
Response from VIA Amsterdam on 12 Sept 2023
Hey hey, Wellington!We really appreciate your input about your recent stay with us. We are happy to hear that you enjoyed your vacations and, most of all, that you felt safe here. And we do agree with you: sometimes there is a lot of movement around but we strive to make it the most seamless possible. Thank you for choosing to stay with us, we wish you nothing but good vibes, and good vibes only. All the best, VIA

10/10 Excellent

Yiu keung keunny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Team Via on 28 Nov 2023
Thank you for your excellent review! We hope to have you back for another stay soon!All the best,Team Via

2/10 Terrible

Anand

Disliked: Amenities, property conditions & facilities
First of all, the name of this property is completely inappropriate. Conventionally logic dictates that "Hotel" means you get basic facilities like towels and a cup of tea/coffee. This place is actually a "Hostel" and should be named as such - maybe you can call it "Via Hotel Hostel" if you insist the word "Hotel" is part of our brand name. Anyways, I was inconvenienced by the fact that no towels were provided and were asked to pay 8Euros to buy fresh towels incase I didnt have one. Luckily I had brought my own towel, but since I had to leave early morning next day, I had to shower in the night and manage the towel drying situation. Also no tea/ coffee in the room meant I stop by at a services and further waste 20 mins of my time. All in all, a bad experience, stay away if you are looking for a hotel. Don't go by the name.
Stayed 1 night in Aug 2023

8/10 Good

Dzhamila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chill vibes)
Stayed 1 night in Sep 2023
Response from Team Via on 3 Sept 2023
Hello there ! Thank you so much for your time and response. We are happy to hear that you enjoyed your stay with us and that you found our vibes chill ;) We hope to see you again soon !

10/10 Excellent

Brener

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 2 nights in Aug 2023
Response from VIA Amsterdam on 29 Aug 2023
Hey hey, Brener!Thank you for your wonderful feedback! We're thrilled to hear that everything during your stay was excellent. Your satisfaction is our top priority, and we're glad to have provided you with a great experience. If you ever decide to return, we'll be more than happy to welcome you back and make sure your stay is just as enjoyable as before. All the best, VIA

10/10 Excellent

Annelies

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Yu-Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

4/10 Poor

Sandis

Liked: Property conditions & facilities
I got switched rooms mid way trough my when I was out in Amsterdam central. They put everything in some bin bags and just passed it back to me when I went to the other room. It took them around half an hour to switch me to the other room and all they could offer me was a free breakfast on top of that I was leaving the next day and I had to repack everything
Stayed 2 nights in Jul 2023
Response from VIA Amsterdam on 23 Aug 2023
Hey hey, Sandis!Thank you for sharing your feedback about your recent stay at VIA. It seems that your experience with the room switch at VIA Amsterdam was quite inconvenient, especially since you were already out in Amsterdam central when it happened. It can be frustrating to have to repack everything and deal with the unexpected disruption. The offer of a free breakfast is a gesture, but it might not have fully compensated for the inconvenience you experienced. If there's anything else you'd like to share or discuss about your stay, please feel free to let us know. We hope you were still able to enjoy the city! All the best, VIA

10/10 Excellent

Hamza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

8/10 Good

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Jun 2023
Response from VIA Amsterdam on 23 Aug 2023
Hey hey, Rahul!It sounds like you found the atmosphere at VIA Amsterdam to be enjoyable. If you have any more thoughts or details you'd like to share, feel free to let me know. We're here to assist! Thank you for choosing VIA as your temporary home, we wish you all the best! The team

2/10 Terrible

Alfred, Caledon East

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Men&women in the same bedroom!!! If I had known that your hotel was a hostel (not a hotel) and that you have a "mixed dorm" - I would never have made this reservation for Pastor Berrings Mlambya. These facts should be shown clearly on your Expedia website.
Stayed 8 nights in Jun 2023
Response from Dara on 20 Aug 2023
Dear Alfred,We appreciate your feedback and sincerely apologize for any confusion regarding the room type during your recent stay. Your satisfaction is important to us, and we regret any inconvenience caused.We understand your concern about shared dormitories, and it's essential that guests have clear and accurate information when making reservations. We will review our listing on Expedia to ensure that room types and configurations, including shared dormitories, are clearly indicated.If you have any further comments or suggestions about your experience or how we can improve our communication, please feel free to share. Your input is invaluable in helping us enhance our services.Once again, we apologize for any misunderstanding, and we hope you will consider staying with us again in the future, should your travel plans bring you back to our area. If you do, please don't hesitate to reach out to our team directly for assistance with booking the most suitable accommodation.Thank you for choosing to stay with us, and we wish you safe and pleasant travels.Team Via

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in May 2023
Response from Team Via on 11 May 2023
Hey Nancy! Thank you for leaving us this review! We appreciate the fact you enjoyed our facilities and we hope to welcome you back anytime soon! Safe travels!

10/10 Excellent

Sahil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Team Via on 11 May 2023
Hey Sahil! We are thrilled that you enjoyed your stay in overall with us! We hope to see you back soon!

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, amenities
Amazing
Stayed 2 nights in Apr 2023
Response from Team Via on 11 May 2023
Hey Vanessa! Thank you for sharing with us this amazing review! We hope you keep on having great experiences with us and wish you also safe travels for the upcoming trips!

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 3 nights in Apr 2023
Response from Team Via on 11 May 2023
Hey Stefan! Thank you for leaving us such amazing score! We hope we can welcome you back anytime soon! Until then we wish you safe travels for your upcoming trips!

10/10 Excellent

Over The Ridge

Stayed 8 nights in Mar 2023
Response from Team Via on 11 May 2023
Dear Guest, Thank you for giving us this good review. We hope to have you back soon! Safe travels

10/10 Excellent

David

Liked: Property conditions & facilities, room comfort
Just great
Stayed for 3 nights. The staff and roommates were amazing. Everything just made sense. Will definitely book here again when I come back to Amsterdam
Stayed 3 nights in Jan 2023
Response from Adnan on 9 Feb 2023
Hey David, thank you very much for your time and response. We are very happy to know you enjoyed your stay and hope to see you again soon! Best wishes, team Via.

4/10 Poor

Mark, Mayfield Heights

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
All it takes is for one guest to make a false accusation. They can say you are smoking for example if you don’t even smoke and management will kick you out even in thr middle of the night and not refund you. They may also offer to send you to another more expensive room at your own expense. Seems s bit shady. This place may be inexpensive but one never knows if they can stay. Spend the extra and go somewhere else.
Stayed 3 nights in Nov 2022
Response from Via Amsterdam on 5 Dec 2022
That is incorrect feedback unfortunately, in regards to your comments. Another guest as you know accused you of something quite serious and we had to follow up for the safety of other guests. You told us your side of things and you stayed at the property we did not remove you or ask you to leave. All your reservation have been made by yourself via Expedia we did not make you any reservations in more expensive room types. If you wish to discuss your matters further then you can contact us directly. As mentioned at the time we take the safety of our guests very seriously and all matters need to be followed up

10/10 Excellent

Fian

6/10 Okay

Callum

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Average
Overall I was disappointed with this place. Can’t fault the friendly staff, however the room felt dirty. Bed was uncomfortable and didn’t feel secure. Location not ideal either.
Stayed 1 night in Sep 2022

6/10 Okay

Philip Austin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This was an ok hostel. The amenities and vibe are pretty cool! The price is great! pretty darn clean. After that it starts to fall apart. The beds are stiff and it was soooo hot (also bit of a heatwave while I was there). The shower temperature fluctuates between cool and hot. The staff was friendly but couldn't help me with a package I had being delivered (asked them to call me and I'll come down to collect but that was too much for them). I also became ill there. Requested to move my booking to a private room (happy to pay additional) so I don't get my roommates sick or bother them. They wouldn't allow the switch in reservation and it was a terrible night for everyone there. If you're looking for price and vibe, this is a good place. If you're looking for quality, try The Student Hotel.
Stayed 5 nights in Aug 2022

8/10 Good

Richmond

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2022

8/10 Good

Todd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good, but know before U go.
Via is a good place, good professional staff... just be ready for large student groups. But then again kid happy chaos is way better than drunken football / party hooligans more typical of Amsterdam hostels. The location is pretty remote in the middle of a corporate Park and a long walk to services and rail stops. It's very car centric.
Stayed 3 nights in May 2022
Response from João on 11 Jun 2022
Hello Tood, Thank you for taking the time to write us a review, we appreciate it very much. We are glad you had a good time staying with us and hope to welcome you back in the future. regards, VIA Team

10/10 Excellent

Jaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean room, good vibes. The Dude bar was a nice touch. The only knock is the location away from downtown, but it's 9 or 15 min away from two main metro stations, so not a significant issue.
Stayed 1 night in May 2022
Response from João on 11 Jun 2022
Hey, Thank you so much for taking the time to write us such a nice review. We appreciate it very much. It was a pleasure for us as well to welcome you at VIA and hope to welcome you back in the future. Regards, VIA Team

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in one of the the via suites. A fantastic clean and spacious room with all the amenities we could need. Staff were super friendly and very helpful.
Stayed 5 nights in Apr 2022
Response from Joao on 8 Jun 2022
Hey, Thank you for taking the time to write us a review, we appreciate it very much. We are happy you enjoyed your stay with us and hope to be able to welcome you back in a future visit to Amsterdam. Regards VIA Team

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Untrained, unprofessional disrespectful management
They have lots of people coming in for accommodation to VIA. They make their money already thats why they do not care about hospitality or customer care. They have a terrible management team, rude and unprofessional. They should be trained properly and taught to to be respectful. More like a kindergarten than a business entity. I have paid for my upcoming stay and been denied check in for waking up 10 min later than the checkout time which is stupidly is at 10 am. Considering the fact that check in time is after 3 pm. I believe in my case they have had other motive. That is why I am investigating the issue.
Stayed 1 night in Apr 2022

8/10 Good

Taylor

Liked: Cleanliness, property conditions & facilities, room comfort
cute comfy but far
supr comfrotable larger rooms and nice beds, larg complewx but vry far away which can be a pain, overall nice stay
Stayed 4 nights in Apr 2022
Response from Joao on 8 Jun 2022
Hey, Thank you for taking the time to write us a review, we appreciate it very much. We are happy you enjoyed your stay with us and hope to be able to welcome you back in a future visit to Amsterdam. Regards VIA Team

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 6 nights in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021
Response from Hernán on 13 Sept 2021
Thank you so much for your review! It makes us very happy that you enjoyed your stay in Via! Let us know any suggestions you could have to improve our service and reach the maximum score. Best regards, Hernán

10/10 Excellent

malik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Hernán on 6 Sept 2021
Thank you so much for your review! We are very happy that you had a good stay in Via! We hope to see you back again soon!