Exterior

Reviews of Park Plaza Amsterdam Airport

4 out of 5
Park Plaza Amsterdam Airport
Melbournestraat 1, Lijnden

Reviews

8.2

Very good

Rating 10 - Excellent. 440 out of 1005 reviews" "
Rating 8 - Good. 357 out of 1005 reviews" "
Rating 6 - Okay. 107 out of 1005 reviews" "
Rating 4 - Poor. 55 out of 1005 reviews" "
Rating 2 - Terrible. 46 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Craig

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property has security guards on line with its apparent dual purpose as a hotel and a hostel for people requiring said facility. Most disappointing we weren’t informed of this.
Stayed 1 night in Mar 2024
Response from Olga on 27 Mar 2024
Guest, thank you for your review. I would like to express my sincere apologies if there were aspects of our hotel staff that fell short of expectations and did not make you feel welcome. This is not the impression we wish to give our guests, and we will ensure that your concerns are passed on to the appropriate department for further action. We hope to have another opportunity and surprise you with our service next time. Kind regards Olga

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely, just too far from the town
Stayed 5 nights in Mar 2024

6/10 Okay

Barry Marshall

Travelled with partner
Liked: Amenities, property conditions & facilities
It was a surprise to find asylum seekers housed in this hotel. Although they caused no issues the presence of groups of young men wandering around the hotel was unsettling.
Stayed 4 nights in Mar 2024
Response from Senami on 13 Mar 2024
Dear Barry Marshall, thank you for your feedback., which we have shared with the management team who will review it. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better. Kind regards, Senami

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Nice but the room has several faults such as no batteries in the remote, the safe buttons had collapsed and was unusable and the tap pressure was really low
Stayed 2 nights in Mar 2024
Response from Santa on 11 Mar 2024
Dear Michael, thank you for sharing your review. Whilst we are glad to hear you liked our hotel and your room, I'm sorry to hear that your room did not meet our high maintenance standards and negatively impacted your stay. This does not meet our usual high standards and we wish we could have made this right for you during your stay. We do hope you'd consider staying with us again, so we have the opportunity to win back your trust in us. Kind Regards,

10/10 Excellent

Joyonna R.J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Gowthaman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They do not accept cash purchase for purchasing food items or Dining except for front desk, but the hotel experience is nice and staff are friendly and helpful
Stayed 1 night in Mar 2024
Response from Kinga on 5 Mar 2024
Hey there, Gowthaman and thank you for leaving us your comments. I am delighted that you have chosen our hotel for your trip. I am pleased that our staff have offered friendly and efficient service making your stay more enjoyable. I am however sorry that some aspects of your stay did not wow you and had an impact on your overall experience. I do hope this will not deter you from visiting us again in the future, as we would love to welcome you back.Kind regards,

8/10 Good

Sabrina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I was happy with my stay, rooms were nice and clean. I did have an issue with my bedding in my room but a free room upgrade and change was issued so all good
Stayed 2 nights in Feb 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was overall pretty nice for a night. Room was clean, staff were nice and accommodating.
Stayed 1 night in Feb 2024

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Brian, Rocky Hill

Liked: Cleanliness, staff & service
Very nice hotel. But in the middle of nowhere- no shops or restaurants anywhere nearby. Listed as having a laundry facility, but DOES NOT.
Stayed 1 night in Feb 2024
Response from Irene on 6 Feb 2024
Dear Brian, thank you for your review. We are glad to learn that you loved your stay with us. Please note that we offer laundry services, and we are sorry if there was no availability during your stay. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and property was in good shape. Comfortable.
Stayed 1 night in Jan 2024

8/10 Good

belinda jane

Stayed 3 nights in Dec 2023

8/10 Good

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, lovely room, amazing service however lots of young people with hoodies hanging outside.
Stayed 3 nights in Dec 2023
Response from Senami on 20 Dec 2023
Dear Samuel, thank you for your feedback. We are happy you enjoyed your stay with us and also appreciate you pointing out the excellent service you received from the team. We hope to see you again. Kind regards, Senami

10/10 Excellent

Robert

Stayed 1 night in Dec 2023

6/10 Okay

Mohamad

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Jonathan Joseph

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Josh

Liked: Room comfort
Disliked: Cleanliness
not so user friendly
took a shuttle from airport there, room was dirty when i checked in , they gave me drink vouchers while they cleaned it , no menu what food there is in room service and no map or signage to restaurants in lobby so had to forgo supper
Stayed 1 night in Dec 2023
Response from Kinga on 6 Dec 2023
Thank you for sharing your feedback with us, Josh. I am pleased you have chosen our hotel for your stay in Amsterdam. I would like to apologise that your room was not ready upon check-in, but I am happy that you have been offered drink vouchers while you have waited. I am also sorry that some other aspects of your stay did not wow you and had an overall impact on your experience. I do however hope this will no deer you from visiting us again in the future as we would love to welcome you back and urn your experience around. Kind regards,

2/10 Terrible

Tahir

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad service did not change sheets did not clean the room was to hot did not fix the issue repeatedly ask for manger no manager
Stayed 3 nights in Nov 2023
Response from Irene on 4 Dec 2023
Dear Tahir, thank you for your review. We are saddened to learn that your stay with us did not live up to your expectations. We are sorry to hear your room was not serviced during your visit, this does not meet our usual high standards and we wish we could have made this right for you during your stay. Please rest assured your feedback is valuable to us and will be shared with our team accordingly. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon to truly wow you. Kind Regards, Irene

4/10 Poor

Quentin

Business traveller
Disliked: Cleanliness, staff & service
Shuttle transport from Schiphol was a white-knuckle ride with people standing in the aisles. Total idiot of a driver. Also costs €5 each way, but annoyingly it’s the quickest way to the airport and they know it. Reception staff were rude and unhelpful unless you were a KLM layover… Room was basic. Mould in the bathroom. Dribble of a shower. Noisy corridors. Shan’t repeat my stay.
Stayed 1 night in Nov 2023
Response from Olga on 1 Dec 2023
Dear Quentin, thank you for your feedback. We are truly disappointed to learn that your experience has not been up to your expectations. Please rest assured we work extremely hard to deliver excellent experiences, and we are saddened that I felt differently on this occasion. Thank you for bringing this to our attention. It is certainly not the experience we aim to provide our guests with, and we apologize for any inconvenience caused. Rest assured that we will pass on your concerns to the relevant department for further investigation and improvement. We sincerely hope that you will give us another chance to exceed your expectations in the future. Kind regards, Olga

10/10 Excellent

Shaikh, Chessington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hotel was very good, with easy access around.
Stayed 1 night in Nov 2023

2/10 Terrible

Anishah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend
Stayed 3 nights in Nov 2023
Response from Solari on 28 Nov 2023
Dear Anishah, thank you for your review. We are truly disappointed to learn that your experience has not been up to your expectations. Please rest assured we work extremely hard to deliver excellent experiences, and we are saddened that you felt differently on this occasion. Please rest assured we are in contact with our hotel team to investigate further what happened. We would love to welcome you back soon to have another opportunity to meet your expectations. Kind Regards, Solari

10/10 Excellent

Joseph James Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and helpful staff. Hotel had everything you needed to stay. Short walk to public transport into city centre
Stayed 3 nights in Nov 2023

10/10 Excellent

Adolfo E

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service at the front desk Buffet to expensive and not much food Room need upgrade Everything good
Stayed 3 nights in Oct 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a weekend Amsterdam
Stayed 1 night in Oct 2023
Response from Eli on 31 Oct 2023
Thank you for your comment, Anthony,We are glad that you found our hotel great for a weekend in Amsterdam. Looking forward to you coming again! Kind regards,

6/10 Okay

Michael

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel is fine for one night. It’s expensive for what it is. I expect Park Plaza to be a cut above Premier Inn. This is not. Cleaning service was perfunctory. Second day coffee cups were not changed and no creamer in the tray. Strange. Two nights were 300 Euros way too much for what this is.
Stayed 2 nights in Oct 2023
Response from Marylin on 25 Oct 2023
Dear Micheal, thank you for your feedback. We are sorry to hear that some aspects of your stay did not impress you. We apologize for your experience and would like to assure you this is not up to our usual standards at all. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend if you're comfortable getting public transport into the centre
Stayed 2 nights in Oct 2023

8/10 Good

Muhammad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights on a business trip. Very convenient location with your own transport to get around. Ample Parking Space. Good dinning options with 10 minutes by car, especially Sohan. Breakfast was great. They also have a mini-cinema and some indoor games...!
Stayed 3 nights in Oct 2023
Response from Olga on 5 Oct 2023
Dear Muhammad, thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a wonderful stay with us and that our staff went above and beyond to provide you with excellent service. We take pride in delivering exceptional customer service, and we're glad that we were able to meet your expectations. We look forward to welcoming you back in the future and exceeding your expectations once again. Kind regards.Olga

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not very clean. Bathroom walls were grimy and stained. Public areas generally unkempt. Carpets not clean. Not close to any amenities or restaurants. On this night many new immigrant youth gathering to smoke and drink in the entrance portico.
Stayed 1 night in Sep 2023
Response from Kristine on 5 Oct 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfactory factors of your stay with us. We take the time to listen to your constructive comments so we can continually improve our services. Should you have any concerns during or after your stay, please reach out to any of our employees directly.I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons. Kind regards,Kristine

10/10 Excellent

Kieron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Sep 2023
Response from Eli on 2 Oct 2023
Thank you for your review, Kieron,We are so happy to see you enjoyed your stay with us. Looking forward to you coming again! Kind regards,

6/10 Okay

Su, NY

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

6/10 Okay

wee ping

Stayed 1 night in Sep 2023

2/10 Terrible

Sarah

Stayed 2 nights in Sep 2023

10/10 Excellent

Melissa, eagle

Stayed 1 night in Sep 2023

10/10 Excellent

Marleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had called the hotel and was told they didn’t have wheelchair accessible transportation, we paid 130 Euros to arrive there to find out the shuttle was accessible, we did use it to go back to the airport/ train station during our stay.
Stayed 2 nights in Aug 2023

6/10 Okay

Dan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Sotiri

Liked: Cleanliness, staff & service, property conditions & facilities
Only 16 min away from the city if you drive there. They also have an airport shuttle for free where you can take the train into the city
Stayed 2 nights in Sep 2023
Response from Olga on 19 Sept 2023
Dear Sotiri, thank you for your great feedback. It is great to hear you loved your stay with us as well as the service our staff has provided. Delivering outstanding customer service is a top priority to us, so we're glad you were very happy with the service. We hope we can welcome you again and truly impress you next time. Kind regards, Olga

4/10 Poor

ANA

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2023

2/10 Terrible

Bassel

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023

6/10 Okay

mohammed

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

cheryll

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
not much to see in the area but the transportation to downtown is simple by tram - a little walk but it’s a nice quiet area
Stayed 2 nights in Sep 2023

10/10 Excellent

Adrian Cole FZ LLE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel although a bit isolated
Stayed 2 nights in Sep 2023
Response from Santa on 8 Sept 2023
Dear Adrian, thank you for sharing your review. We are glad to hear you had a wonderful stay with us and liked our hotel. We look forward to welcome you back soon! Best wishes,

10/10 Excellent

stacey

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed this hotel, very peaceful and quite in the area that its in. Easy to walk to the tram stop to get into the areas around Amsterdam.
Stayed 2 nights in Sep 2023
Response from Alina on 5 Sept 2023
Dear Stacey, thank you for your great feedback. It is great to hear you loved the location as well as the service our staff has provided. Delivering outstanding customer service is a top priority to us, so we're glad you were very happy with the service. Kind regards, Alina

8/10 Good

Hazem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly , breakfast was pretty good , hotel is clean and using shuttle to airport then train to the airport compensates lack of public transport around it . One thing to improve the intertainment room , since AC was not working inside and table tenis rackets were broken . The room was in adequate condition , one debatable comment “ different opinions in different cultures “ which is barhroom door was designed with no knob or lock , so kids can always push it while someone is using , its better for me to change this to normal door.
Stayed 3 nights in Aug 2023

8/10 Good

Guriqbal

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi is very slow. I had to use mobile data to work.
Stayed 1 night in Aug 2023
Response from Eli on 21 Aug 2023
Thank you for your comment, Guriqbal,We are happy to see that you overall enjoyed your stay with us. However, we are sorry the internet connection was not to your liking. We appreciate your valuable feedback as it helps us identify the areas, where we can improve the guest experience. We hope, despite this slight inconvenience we have another chance to welcome you and deliver a 5/5 experience in the future. Kind regards,

8/10 Good

Axel

Stayed 3 nights in Aug 2023

6/10 Okay

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better Luck Next Time
Hotel is very modern but the location is isolated in a business park. No outside restaurants within a mile and the hotel restaurant is ify at the best. Opted for the breakfast buffet at 16 euros a person and it was a complete bust. Saving grace was the free airport transfer.
Stayed 1 night in Aug 2023
Response from Alina on 14 Aug 2023
Dear Dennis, Thank you for your review and for choosing our hotel. Whilst we are pleased to see you enjoyed our location, we are sorry to see that your stay didn't quite live up to a 10/10 experience - which is always our aim. We hope to see you again soon and wow you with our best services. Kind Regards, Alina

8/10 Good

Rohan

Travelled with group
Liked: Amenities
only good thing was that they had kept shuttle on the way back to airport. didn’t mentioned while booking that they was also running shuttle from airport to hotel
Stayed 2 nights in Jul 2023
Response from Eli on 8 Aug 2023
Thank you for your message, Rohan,We are glad to read that our shuttle was to your liking. However, we are sorry to see that your stay didn't quite live up to a 5/5 experience - which is always our aim. We hope we have another chance to welcome you and deliver a 5/5 experience in the future.Kind regards,

10/10 Excellent

Mandeep Kaur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and Comfortable
The hotel was at very convenient place from the airport and 15 mins walk to public transport. Stuff was nice and friendly . Game room is awesome to chill out and relax for the day.
Stayed 3 nights in Aug 2023