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Reviews of Mövenpick Hotel Amsterdam City Centre

4 out of 5
Mövenpick Hotel Amsterdam City Centre
Piet Heinkade 11, Amsterdam

Reviews

8.8

Excellent

Rating 10 - Excellent. 578 out of 1001 reviews" "
Rating 8 - Good. 276 out of 1001 reviews" "
Rating 6 - Okay. 80 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Takashi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ocean view. Extra bed was properly equipped for the room, exactly as I had requested online.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Takashi,Thank you very much for sharing your positive feedback following your recent stay. I am happy to hear we met to your expectations! Next time you visit Amsterdam, we hope to welcome you again.Kind regards,Remco GroenhuijzenGeneral Manager

8/10 Good

Richard

Checkin and concierge very pleasant
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Richard,Thank you very much for sharing your positive feedback. Compliments will be internally shared! We look forward to welcome you again.Kind regards,Remco GroenhuijzenGeneral Manager

8/10 Good

LISA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was comfortable and service was really good. Room was clean and comfy! About a 15 minute walk to Central Station, very convenient!
Stayed 4 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Lisa,Thank uo very much for expressing your satisfaction! I am pleased to learn your stay has been such a comfortable one. We hope to welcome you again!Kind regards,Remco GroenhuijzenGeneral Manager

6/10 Okay

Elizabeth

Travelled with family
Disliked: Staff & service
Thin pillows, shower hot and cold water difficult to regulate and staff not really all that interested in the customer
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Elizabeth,Thank you very much for sharing your, regretfully low rated review. I have read your several comments and most regret to learn you did not feel taken care off. Please accept my apologies as this is certainly not the kind of experiences we strive to provide! Should you visit Amsterdam once more, we certainly hope to assist you again.Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Nancy, Quesnel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel! We had a wonderful experience from great location to dining and room. I’d highly recommend staying here especially if you are going on a cruise the port is right there.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Nancy,Thank you very much for expressing yout more than positive experiences! I am delighted to learn we were able to meet to all of your expectations, and look forward to welcome you again.Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 12 Apr 2024
Dear Dorothy,Thank you very much for your positive rated review! We hope to welcome you again.Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Vinaya

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very neat and help full customer service
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Vinaya,Thank you very much for your positive feedback following your recent stay. I am happy to hear you received such a friendly assistance. Compliments will be shared for motivation! We look forward to welcome you again.Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Susan,Many thanks for sharing your positive rating. We look forward to welcome you again!Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Tanveer Kaur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and views are beautiful. The room views and room are beautiful. Would deffo stay here again and recommend this hotel
Stayed 1 night in Feb 2024
Response from Remco Greoenhiujzen , General Manager on 20 Feb 2024
Dear Tanveer Kaur, Thank you very much for you positive comments and feedback!I am glad to hear that you had a wonderful stay with us. We are looking forward to welcoming you back in the near future.Kind regards,

10/10 Excellent

Cheree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Remco Groenhuijzen General Manager on 14 Feb 2024
Dear Cheree, Thank you very much for your high score given!We are looking forward to welcoming you back in the near future. Kind regards,

6/10 Okay

Katie

Travelled with family
Stayed 3 nights in Jan 2024
Response from General Manager on 15 Jan 2024
Dear Katie,Thank you for your average potive rated review. We hope you enjoyed your stay and look forward to welcome you again.Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great and the breakfast option was fantastic, albeit a tad pricey. While the room was a good size and great shower, the beds were on the hard side. For most this would not be an issue, but I have had back surgeries so it was a bit difficult to sleep through the night. It was not so much an issue that I would say avoid staying here- but more of a heads up. I did enjoy the security of the place and taxis were always available. Very walkable to red light district and tram stop.
Stayed 3 nights in Dec 2023
Response from General Manager on 3 Jan 2024
Dear William,Thank you very much for sharing your overall positive feedback and best wishes for 2024! I am pleased to learn you were satisfied in general, except for the mattress being too hard for you. Please accept my apologies for this, and allow me to share with you our team is more than happy to assist you and solve any issues you may have to your satisfaction. Therefore, please be kindly invited to inform our team directly and during your (future?) stay. For example, we can provide you with a soft topper. We hope to welcome you again!Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Stephen

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Jan 2024
Dear Stephen,Thank you very much for your positive rated review. We hope to welcome you back soon!Kind regards,Remco GroenhuijzenGeneral Manager

8/10 Good

Saleena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Jan 2024
Dear Saleena,Thank you very much for your positive rated review. We hope to welcome you back soon!Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Kind regards, Remco Groenhuijzen General Manager on 3 Feb 2024
Dear Ms. Janet Lau,Thank you so much for choosing to stay with us and for the outstanding high score you've given. Your positive feedback means a lot to us, and we're delighted to know that you had a wonderful experience.We look forward to welcoming you back for another exceptional stay in the future.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean hotel. Convenient Location
Stayed 2 nights in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Mark,Thank you very much for sharing your positive review. I am glad to learn we were able to meet to all of your expectations! Next time you visit Amsterdam, we hope to welcome you again.Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

LUIS

Travelled with family
Liked: Cleanliness, amenities
the customer services are not very professional
Stayed 2 nights in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Luis,Thank yuo for your recent stay and for sharing your feedback. We apologize for your unpleasant experiences, and wonder what happened?Kind regards,Remco GroenhuijzenGeneral Manager

8/10 Good

Olen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for the cruise port
Stayed 1 night in Sep 2023
Response from General Manager on 11 Dec 2023
Dear Olen,Thank you very much for sharing such positive feedback. I am pleased to learn our convenient located and well appointed hotel met to your expectations! We look forward having a chance to welcome you again.Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

David, Los Altos

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Central Train Station and easily get varieties foods.
Stayed 2 nights in Nov 2023
Response from General Manager on 5 Dec 2023
Dear David,Thank you very much for your positive feedback following your recent stay. I am pleased to learn you enjoyed your stay in our convenient located hotel, and look forward towelcome you again!Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Dave

Stayed 3 nights in Nov 2023
Response from General Manager on 13 Dec 2023
Dear Dave,Thank you very much for sharing your positive rated review. We look forward to welcome you again!Kind regards,Remco GroenhuijzenGeneral Manager

2/10 Terrible

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spoiled by Payment Issues
Fantastic stay but the whole experience was spoiled by being charged again for the room that I had already paid for through Hotels.com. It took many phone calls and emails to get this sorted over 2 weeks later
Stayed 2 nights in Nov 2023
Response from General Manager on 23 Nov 2023
Dear Martin,Thank you very much for sharing your feedback. While your stay has been such a fantastic one, It is to my sincere regret to learn this has been tarnished by the incorrect charges. Please accept my and our apologies, hopefully we may have another chance of welcoming you again.Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Alexander

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distances fairly lengthy to purist areas.
Stayed 2 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Dear Alexander,Thank you very much for your positive review following your recent stay. We look forward to welcome you again!Kind regards,Remco GroenhuijzenGeneral Manager

8/10 Good

OSMAN

Stayed 2 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Dear Osman,Thank you very much for your positive rating following your recent stay. We look forward to welcome you again!Kind regards,Remco GroenhuijzenGeneral Manager

8/10 Good

Eppie

Stayed 5 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Dear Eppie,Thank you very much for your positive rating following your recent stay. We look forward to welcome you again!Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Shikha

Stayed 2 nights in Nov 2023
Response from General Manager on 7 Dec 2023
Dear Shikha,Thank you for sharing your positive rated review! We look forward to welcome you again.Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the property provided great rooms and amenities at a reasonable price. The onsite restaurant is excellent and worth having a meal. The only issue was the hotel is really in the middle of nowhere so you have to use public transportation to get into the heart of things. If the weather is nice, the walk is about 30 minutes.
Stayed 2 nights in Nov 2023
Response from General Manager on 10 Nov 2023
Dear Michael,Thank you very much for sharing such positive and encouraging feedback. I am very pleased to find out you found our guest premises such as our Restaurant to be excellent. Compliments will be internally shared! Useful information such as our exact location and related distances can be found on Expedia before your arrival. I hope this helps and look forward to welcome you back in a near future.Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Deborah

Stayed 3 nights in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Deborah,Thank you very much for sharing your positive rated review after your stay with us. We look forward to welcome you again!Kind regards,Remco GroenhuijzenGeneral Manager

8/10 Good

Sicco

Stayed 1 night in Nov 2023
Response from General Manager on 8 Nov 2023
Dear Sicco,Thank you very much for your positive rated review. We look forward to welcome you back in a near future!Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Sherry, Santa Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Loved the comfortable beds, clean rooms, the yummy room service, and the close parking. Very convenient.
Stayed 1 night in Nov 2023
Response from General Manager on 7 Nov 2023
Dear Sherry,Thank you very much for sharing your positive feedback. I am pleased to learn your stay has been such a comfortable and enjoyable one. Compliments will be internally shared!We look forward to welcome you again, Sherry.Kind regards,Remco GroenhuijzenGeneral Manager

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on 7 Nov 2023
Dear Donna,Many thanks for your positive rated review! We hope to welcome you again.Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Debora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
It was a very nice, clean hotel. Loved our stay. We just wish the restaurant for the evening meal was larger as it was hard to get into without reservations.
Stayed 3 nights in Oct 2023
Response from General Manager on 6 Nov 2023
Dear Debora,Thank you very much for your positive review and enjoyable stay. I am happy to hear you spent such a great time in our well appointed hotel. Besides this, my apologies for your less enjoyable moments. This will be addressed internally so our guests will be informed accordingly. We hope to welcome you again!Kind regards,Remco GroenhuijzenGeneral Manager

2/10 Terrible

SELCUK

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I do not understand what kind of Movenpick is this? We arranged 2 Twin bed room, but they gave us a twin size and a sofa bed. No amenity kit in the room, only a show cap. Minibar is empty, even there is no water in the room. But 50Euro deposit is mandatory even nothing in the Minibar. i guess they are expecting clients will eat towels, that is why they are asking 50Euro deposit. Vending machines are fully empty. Unable to buy anything from them. Also hotel is so far to nearest supermarket, it needs to rent Uber or a taxi. we paid 320USD per night for nothing. I do not recommend this hotel.
Stayed 2 nights in Nov 2023
Response from General Manager on 6 Nov 2023
Dear Selcuk,Thank you for sharing your detailed and, regretfully unhappy experiences. I have read your several comments, allow me to reply: a twin bed room in our hotel consists of 2 single use beds next to each other. This information can also be found on Expedia accordingly. The minibars are empty on purpose for personal use. We provide with water, in addition to the tap water being drinkeable in The Netherlands. The guarantee procedure is also being explained on Expedia and is meant to cover for services which are not included in your rate and van be booked on your room account such as room service. Again, I regret we seemed to be unable to mete to any of your expectations. Please be kindly invited to share any discontent you may experience directly during your stay, allowing our team to assist you accordingly.With kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room. Very convenient location for cruisers
Location was ideal for us - arriving by train and leaving by ship - easy walk from the central station and even closer to the cruise terminal. The room was excellent with a wonderful view.
Stayed 1 night in Sep 2023
Response from General Manager on 3 Nov 2023
Dear Neil,Thank you so much for sharing your positive and encouraging feedback. I am truly pleased to learn you spent such an enjoyable time with us, and look forward to welcome you again.Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Tahir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location if you are traveling by rail. Very close to tourist areas.
Stayed 2 nights in Oct 2023
Response from General Manager on 30 Oct 2023
Dear Tahir,Thank you very much for your positive notes. I am delighted to learn our convenient located and well appointed hotel met to all of your expectations. We look forward to welcome you again!Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Khushboo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Amazing stay amazing room beautiful view spacious and clean just amazing
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Dear Khushboo,Thank you very much for your more than positive feedback. Compliments will certainly be internally shared! We hope to welcome you back in a near future.Kind regards,Remco GroenhuijzenGeneral Manager

6/10 Okay

Diane, Moorpark

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on 28 Oct 2023
Dear Diane,Thank you for sharing your average rated review. We hope to welcome you again.Kind regards,Remco GroenhuijzenGeneral Manager

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view
Stayed 3 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Dear Lee,Thank you for your positive rated review. We hope to welcome you again!Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Betsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed after getting off an Emerald river cruise. Fantastic, modern and huge room, and the best breakfast buffet I’ve ever seen (ours was included).
Stayed 1 night in Oct 2023
Response from General Manager on 18 Oct 2023
Dear Betsey,Thank you very much for sharing such lovely and more than positive feedback. I am delighted we met to all of your expectations, including the best breakfast you have ever experienced! Please stay again next time you visit Amsterdam.Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Joan

Stayed 5 nights in Oct 2023
Response from General Manager on 19 Oct 2023
Thank you Joan, much appreciated!Kind regards,Remco GroenhuijzenGeneral Manager

8/10 Good

Catherine

Stayed 1 night in Oct 2023
Response from General Manager on 1 Nov 2023
Dear Catherine,Thank you for expressing your positive rating. We hope to welcome you again!Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Larisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to walk or take taxi to the restaurants, definitely taxi to go to the center of Amsterdam and come back. Otherwise it was perfect.
Stayed 2 nights in Oct 2023
Response from General Manager on 10 Oct 2023
Dear Larisa,Thank you for sharing your positive rated review. Please be kindly informed, useful hotel information such as our location can be found on Expedia! We look forward to welcome you again.Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Pieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 9 Oct 2023
Dear Pieter,Thank you very much for your high rated review! We hope to welcome you again.Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Elyse, Columbia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a must for cruise guests. One minute walk to the cruise terminal. 10-15 minute walk to train station and old town. Staff was super friendly and helpful. Our room was spacious and clean - 15th floor. High recommend if you like to walk a little for your meals and experiences. Uber is also super easy and friendly in Amsterdam if you don’t want to walk!
Stayed 1 night in Oct 2023
Response from General Manager on 9 Oct 2023
Dear Elyse,Thank you very much for expressing your enjoyable experiences in our well appointed and most convenient located hotel. We look forward to welcome you again!Kind regards,Remco GroenhuijzenGeneral Manager

6/10 Okay

Robert

Stayed 1 night in Oct 2023
Response from General Manager on 28 Oct 2023
Dear Robert,Thank you for sharing your average rated review. We hope to welcome you again.Kind regards,Remco GroenhuijzenGeneral Manager

8/10 Good

Lawrence

Stayed 1 night in Oct 2023
Response from General Manager on 9 Oct 2023
Dear Lawrence,Thank you very much for your positive rated review! We hope to welcome you again.Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Ying

Travelled with group
Liked: Cleanliness, staff & service
Very friendly and helpful staffs. Lobby, bar and restaurant area are modern with elegant decor. Room is spacious.
Stayed 2 nights in Sep 2023
Response from General Manager on 3 Oct 2023
Dear Ying,Thank you very much for your positive feedback following your enjoyable stay with us. I am pleased to learn we were able to meet to your expectations, compliments will be shared for encouragement! Please stay again once you visit Amsterdam. Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Winnie W Y

Stayed 1 night in Sep 2023
Response from General Manager on 26 Sept 2023
Dear Winnie,Thank you for the great rating and review following a stay with us. Looking forward to welcome you back.Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our Stay at the Movenpick
Had a fantastic stay. If you are staying to get into a cruise it is a great location. Very friendly and helpful staff. Clean room and a very comfy bed. Only downside a bit of a ways to get to some restaurants.
Stayed 1 night in Sep 2023
Response from General Manager on 25 Sept 2023
Dear Elizabeth,Thank you for the great rating and review following a stay with us. Looking forward to welcome you back.Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Deborah

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 26 Sept 2023
Dear Deborah,Thank you for the great rating and review following a stay with us. Looking forward to welcome you back.Kind regards,Remco GroenhuijzenGeneral Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to cruise port
Great experience
Stayed 2 nights in Sep 2023
Response from General Manager on 25 Sept 2023
Dear Paul,Thank you for the great rating and review following a stay with us. Looking forward to welcome you back.Kind regards,Remco GroenhuijzenGeneral Manager