Dear Rohini,Thank you for taking the time to share your feedback.We are pleased to hear that you found the cleanliness of the room to your satisfaction. It is with regret that we read your remarks concerning the hotel's condition and service. We pride ourselves on maintaining the highest standards, but it seems we fell short in your case. Please rest assured that our team is dedicated to providing a welcoming environment, and we sincerely regret any impression of impatience you have experienced. Regarding the room amenities, we aim to offer a comfortable stay with all necessary features, and we are disappointed to learn that these did not meet your expectations. As for the additional charges, our policy is to be transparent with all our guests, and we apologize for any misunderstanding. We understand that traveling with children can require additional support, and we apologize if you felt that was lacking during your stay.We hope we can provide you with an improved stay in the future.Kind regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Brennan,Thank you for such a positive review. We're thrilled to hear that you found our hotel convenient and our staff to be lovely and helpful. It's always a delight to know that our guests appreciate the quietness and comfort of our rooms, ensuring a restful stay for families like yours. We take pride in maintaining our hotel's condition and are pleased that it met your expectations. The positive remarks about our service and the room amenities further motivate us to continue delivering exceptional experiences. Your satisfaction with the cleanliness of your room reflects our commitment to providing a pristine environment for our guests. We look forward to welcoming you back for another memorable experience.Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Beste Isabel,Hartelijk dank voor uw positieve beoordeling. Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor! We kunnen niet wachten u opnieuw te mogen verwelkomen.Met vriendelijke groet,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Guest,Thank you for this great review. It is delightful to hear that our proximity to the metro and the cleanliness of our rooms contributed positively to your stay. While we are proud of our hotel's condition, we are constantly striving for improvement and your feedback is valuable to us. Similarly, we aim to provide the highest service standard and we take your remarks as a source of encouragement for our team to continue to enhance our guests' experiences. We are thrilled that you would recommend Mercure Amsterdam City and we look forward to welcoming you back in the future. We look forward to welcoming you back soon. Kind regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Beste Erin,Bedankt voor uw recensie. Jammer dat u niet helemaal tevreden was met de service en de hygiëne. We horen graag wat we op dit gebied kunnen verbeteren. Kunt u ons laten weten in welke kamer u heeft verbleven ? We kunnen uw naam niet traceren in onze systemen, en zouden graag willen weten in welke kamer we verbeteringen kunnen aanbrengen.Met vriendelijke groeten,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Arnaldo,Thank you for this review of your recent stay. We're delighted to hear that our location, with its proximity to public transportation, provided a convenient base for your explorations of Amsterdam. It's wonderful to know that the cleanliness of our rooms, the condition of our hotel, and the service provided by our team met your expectations. We also appreciate your positive remarks about the amenities in our rooms; our goal is always to create a comfortable and enjoyable environment for our guests. We hope that you will return on a future occasion. Best regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Beste Joanne,Hartelijk dank voor deze uitstekende score! Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We kunnen niet wachten u opnieuw te mogen verwelkomen.Met vriendelijke groet,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Mark, Thank you for taking the time to share your feedback. It's wonderful to hear that our staff provided helpful service when you needed to change rooms; we always strive for such flexibility. We're delighted that you found our hotel to be clean and the room to your liking. Our location's proximity to the train station is indeed a convenience we are proud of. Regarding the creamer in your room, we appreciate your feedback and aim to ensure our amenities meet all our guests' needs. We hope to welcome you back. Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Tom,Thanks for this review about your recent stay. We're delighted to hear that our unique dining setup suited your preferences and allowed you to enjoy the convenience of our buffet. Thank you for highlighting the efficiency of our self-service arrangement. We acknowledge your suggestion regarding the need for clearer communication about our restaurant's system. Our team strives to ensure that all guests are well-informed about our amenities, including our extensive dinner buffet in the evening, and we will take your feedback into consideration to improve our guest experience. Once again, we're pleased that you found our restaurant facility to be a positive aspect of your stay and we hope you also had the opportunity to enjoy other amenities such as our complimentary wifi and comfortable rooms. We hope to have the opportunity to welcome you back in the future.Best regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Natalie, Thank you for taking the time to share your review. We're delighted to know that our quiet location contributed to a restful night for you. It's wonderful to hear that our team's service made a positive impact on your stay, especially with the complimentary room upgrade for your birthday celebration. Our early check-in accommodation is a testament to our commitment to guest satisfaction, and we're glad it was convenient for your visit. We do hope to be able to welcome you back in the future. Kindest regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Jo-Ann,Thank you for your positive feedback. We're delighted to hear that the check-in process was efficient and that our team was able to assist you effectively. It's also wonderful to know that you found your room to be clean and comfortable, reflecting our commitment to providing a modern and welcoming environment. We appreciate your kind words regarding the room's design and our dedication to cleanliness. We look forward to the pleasure of welcoming you back. Many thanks again,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Guest,Thank you for your positive review, we appreciate it.We are delighted to hear that you appreciated our convenient location and found our hotel to be very clean. Our team takes great pride in maintaining a high standard of cleanliness and providing exceptional service to our guests. It's wonderful to know that our staff made a positive impression on you with their helpful and friendly attitude. We hope to have the occasion to welcome you back.Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Claire, Thank you for leaving us this review of your recent stay.We are delighted to hear that you found our hotel to be perfect during your stay. We appreciate your kind words about our cleanliness, hotel condition, and service.We understand that the distance to central Amsterdam was a concern for you. Our hotel is indeed located in Amsterdam East, which provides a more peaceful environment next to the river. However, we are well connected to the city center by public transport, with the Overamstel- and Spaklerweg metro stations just a 7-minute walk away. The metro ride to the city center takes about 10-12 minutes, making it convenient for our guests to explore the city. We hope to welcome you again. Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Harry,Thank you for this kind review. We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards. We look forward to having the opportunity to welcome you back in the future. Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Beste Carmen,Bedankt voor uw feedback. We zijn blij dat we u van dienst konden zijn met ons hotel. We noteren uw feedback en zullen kijken wat we kunnen verbeteren.Vriendelijke groeten en graag tot nog eens,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Christopher,Thank you for your kind review. We are pleased to hear that you found our room cleanliness, service, and room amenities satisfactory. Our team works hard to maintain high standards of cleanliness and provide excellent service to our guests. We understand that you found our location to be somewhat awkward. Our hotel is situated next to the river, providing easy access to various attractions and business districts. The metro statios Spaklerweg and Overamstel are just a 7-minute walk away, offering convenient connections to the city center and other areas of interest. We hope that this information will be helpful for your future visits to Amsterdam. We look forward to seeing you again. Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Reynaldo,Thank you for commenting on your stay. We are glad to hear that you found our hotel to be fine and appreciated the cleanliness of the room, the hotel condition, and the amenities provided. We understand that the location might not be ideal for guests with mobility challenges, and we appreciate your suggestion of using Uber as an alternative to walking to the nearby tram station.We apologize for any inconvenience caused by the distance to the tram station and want to assure you that our hotel is wheelchair-accessible and offers various room types to accommodate guests with different needs. Additionally, our hotel is located just a 7-minute walk from the Overamstel- and Spaklerweg- metro stations, which provide easy access to the city center and other attractions.We hope to be able to welcome you back in the future. Kindest regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Nick,Thank you for positively reviewing your experience. We are pleased that we were able to meet your expectations. We hope to welcome you back soon.Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Don, Thank you for taking the time to share your feedback. We are glad to hear that you found our room cleanliness and amenities to be satisfactory during your stay. However, we apologize for any inconvenience you experienced with our staff and the key card issue. Our hotel policy requires guests to pay the city tax upon arrival, and we regret any miscommunication that may have occurred. We will address this matter with our team to ensure better communication in the future. Regarding the key card being blocked, it is a standard procedure to ensure guests check in with the reception for any pending payments. We understand that this may have caused some inconvenience, and we appreciate your understanding. We do hope that you will return on another occasion. Best regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear David,Thank you for your review. We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Guest,We appreciate your feedback.We are delighted to hear that you found our hotel clean, well-maintained, and that our service met your expectations. We appreciate your kind words regarding our room amenities as well.We understand that the location may not have been ideal for you, but we are glad that you found the proximity to the metro station convenient. Our hotel is indeed just a 7-minute walk from the Overamstel metro station, which provides easy access to the city center, Schiphol, RAI, ArenA, Ziggo Dome, and the Zuid-As business district of Amsterdam. We hope that this made your stay more enjoyable and allowed you to explore the city with ease.We would love to welcome you back in the future. Kind regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Eleonore,Thank you for sharing your review. We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.With kind regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Joshua, Thank you very much for this kind review. We are happy you had an enjoyable stay with us and that you appreciated our high standards. We would be delighted to welcome you back on another occasion. All the best,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Paula,Thank you for this kind review about your recent visit. We are glad to hear that they found the room clean and comfortable during their stay. However, we are disappointed to learn about the unhelpful encounter with a member of our reception staff. We strive to provide excellent service to all our guests, and we apologize for any inconvenience this may have caused. We appreciate your kind words about the rest of our team being helpful and courteous. We will use your feedback to ensure that all our staff members maintain the high level of service that our guests expect and deserve. We look forward to seeing you again soon.All the best,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Jama Lee,Thank you for sharing this positive review. We are thrilled to hear that we exceeded your expectations and that you had a lovely stay with us. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it is always rewarding to receive such positive feedback.Wishing you all the best and looking forward to your next visit,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Tanya,Thank you for taking the time to let us know your opinion of your recent stay. We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us. Thank you again; we hope to welcome you back soon.Kind regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Debbie, We are grateful for the time you took to review your recent stay. We are glad to hear that you found our hotel clean and well-maintained. However, we are sorry to learn that you felt our staff were not well-trained. We continuously strive to improve our services and will take your feedback into consideration. Regarding the location, our hotel is indeed not in the city center, but we are conveniently located near the Overamstel and Spaklerweg metro stations, which are just a 7-minute walk away and provides easy access to the city center in about 10-12 minutes. We understand that being cashless might not be convenient for everyone, but we have adopted this policy to ensure a safer and more efficient payment process for our guests. It would be a pleasure to have you return in the future.Our very best regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Vicki,Thank you for your positive feedback. The satisfaction of our guests is very important to us, and it was rewarding to receive your feedback. We are proud of the high standards we set for ourselves and this inspires us to continue maintaining our facilities to those standards. We look forward to seeing you again on your next stay.Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Asif,Thank you for taking the time to review your stay. Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement. Best regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Guest,Thank you for letting us know that you enjoyed your stay. We are pleased that we were able to meet your expectations. We look forward to welcoming you back. Kind regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Roy, Thank you very much for your kind review. We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion.Best regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Daniel,We appreciate the time you have taken to share your feedback. We are delighted to hear that you found our hotel clean, the rooms modern, and our staff friendly. We take pride in maintaining a high standard of cleanliness and providing a comfortable stay for our guests. We apologize if the location of our hotel did not meet your expectations. Our hotel is indeed situated in Amsterdam East, next to the river, which provides a peaceful environment. However, we are just a 7-minute walk from the Overamstel- and Spaklerweg- metro stations, which connects you to the city center in about 10-12 minutes. We hope this information will be helpful for your future visits. We hope to welcome you back. Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Jessica, Thank you for taking the time to share your review with us. We are pleased that we were able to meet your expectations. We look forward to welcoming you back on a future visit.Kind regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Michal,Please accept our sincere thanks for this kind review. We are happy you had an enjoyable stay with us and that you appreciated our high standards. We look forward to a return visit from you in the future.Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Mark,Thank you for taking the time to review your stay. Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear River,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We hope to see you again soon. Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Eduardo,Thank you for your kind feedback.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon, Kind regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Dursun,Thank you for such a positive review. It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests. Thank you again; we look forward to welcoming you back soon.Kind regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Guest,Thank you for positively reviewing your recent stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you again. Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Guest,Thank you for this positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Guest,Thank you for this positive review. It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests. We look forward to welcoming you again.Best regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Guest,Thank you for your kind review. We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations. We look forward to welcoming you back on a future occasion. Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Chandler, Thank you for taking the time to share your experience at our hotel. We are glad you found our location to be ideal for your requirements. We apologize for the regrettable incident with the lift at the metrostation. We hope you were not inconvenienced.We hope to welcome you back. Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Rebecca,It was a pleasure to receive this great review.It means a lot to know that you appreciated our high standards and comfortable rooms.We look forward to the pleasure of welcoming you back. Many thanks again,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Derek,Thank you for your kind feedback.We are pleased that we were able to meet your expectations.We would love to welcome you back on many more occasions. Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Gillian, Thank you for taking the time to share your review. We appreciate your mention of our privileged location away from the hustle and bustle of the city centre but with good transport links. Your kind words towards our team members encourage us to continue to maintain the high standards of service we set ourselves.We all hope to be able to welcome you again. Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Doron, Thank you for taking the time to share such a valuable review. We are delighted to know that you had a nice stay with us. Our team are on hand for any advice on public transport and directions to where you might like to visit. We hope to welcome you again in the future. All the best.Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Gail,Thank you for taking the time to leave your review. We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.Wishing you all the best and looking forward to your next visit,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Engracia, Thank you for your feedback following your recent stay.We are glad that you had a pleasant stay with us, however we wish that everything had met your expectations. Our team works hard to ensure that every guest has a fully satisfying experience, and we are always open to suggestions for improvement.With kind regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Bernard,Thank you for sharing your review. It's a pleasure to know we met your expectations and that our location was just what you were looking for.However, our team are always here to help with ideas for eateries. We hope that we can see you again in the future. Kindest regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City