A quiet location in a very busy city
The Hilton, Apollolaan was first class as expected. Clean, very comfortable, good helpful staff.
Our only criticisms were 1 the city maps available (free) were at too small a scale.
2 we were not aware until our departure that there is a a good local shopping centre about three blocks to the north of the hotel.
and 3 although on Departure Day we had made an extension arrangement with the desk to occupy our room beyond the normal check-out time, (we had a late afternoon flight) nobody seemed to have informed cleaning staff and the Concierge, and we received some low grade hassle - but enough to make us feel uncomfortable.However, we would still go again- nowhere is perfect, and the Hilton came very close.
Comment from Hotel Management
29-Oct-2015 by Alessio Colavecchio, Hotel Management
Dear Mr. Mike,
Thank you very much for taking the time to describe your impressions after staying at Hilton Amsterdam.
We are delighted you had a great experience with us and that we lived up to your expectations. It gives us great pleasure to read you enjoyed your comfortable room and found our passionate Team Members to be helpful and of excellent service.
As you already mentioned, we are indeed located in a nice residential area outside of the hustle and bustle of the busy city center, with very easy access to the nearest tram stop and many great sites like Museum Square and Vondelpark within walking distance.
We would like to apologize for the inconvenience caused by not clearly communication your extension arrangement to all Team Members and that you were unaware of local shopping districts prior to your departure. Your feedback is highly appreciated, and most definitely taken in consideration for further developments.
Thank you again for your kind words, and we look forward to welcoming you back with us in the near future.