1/5 Terrible
Neil, Bethesda
Travelled with partner
25 Jun 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel great BUT.... I purchased a hotel-AND-breakfast package from Expedia for 10-15 June BECAUSE it had breakfast included. I chose the package specifically because Breakfast was included and — since I recently had major surgery — I knew it would be difficult for me to get breakfast/lunch outside the hotel. If breakfast had not been included, I would NOT have purchased the package from Expedia AND my package would have been cheaper. So, Expedia sold me a package in which breakfast was included for 2 people for 5 nights. I was paying for this in the Expedia package that I chose. Yet the hotel did not offer us breakfast included. They knew nothing about this package when we got there.
Bottom line: Expedia took my money and promised me a package of hotel-AND-breakfast that it did not deliver. It is IRRELEVANT what the hotel sells or not. I bought the package from Expedia.
Expedia took my money in exchange for a product of hotel-AND-breakfast but I was given an inferior product of JUST the hotel WITHOUT breakfast. I therefore deserve a refund. But Expedia have refused to accept this. I have had no refund.
Stayed 5 nights in Jun 2022