Penthouse, 1 King Bed | Free minibar items, in-room safe, desk, iron/ironing board
Check availability

Reviews of Grand Hotel Downtown

4 out of 5
Grand Hotel Downtown
Eerste Constantijn Huygensstraat 10A, Amsterdam

Reviews

8.2

Very good

Rating 10 - Excellent. 407 out of 1002 reviews" "
Rating 8 - Good. 383 out of 1002 reviews" "
Rating 6 - Okay. 126 out of 1002 reviews" "
Rating 4 - Poor. 56 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

GAIL, KETTERING

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so friendly and welcoming! They were amazing! The room was beautiful, stunning views across Amsterdam. Would recommend!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Shernika

Stayed 1 night in Apr 2024

10/10 Excellent

christopher, Dublin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist very helpful and cleaning staff very nice and friendly people. The rooms we stayed in the penthouse very nice views ofn the city from the balcony.
Stayed 3 nights in Jan 2024

10/10 Excellent

Louis

Liked: Cleanliness
Stayed 4 nights in Nov 2023

10/10 Excellent

Abbas

Stayed 6 nights in Jan 2024

8/10 Good

Androve

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I’d stay again
Stayed 4 nights in Nov 2023

4/10 Poor

Jake

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the hotel 5 years ago, it is near to the centre but far enough out so that it isnt noisey at night. The staff were polite and the room was clean, if not a little dated. The only issue was, on arrival the reception staff advised the bill had not been paid. I had to show my credit card statement, and all expedia emails and confirmations. Once they had seen these I was checked in. I would advise to have all booking and payment receipts and emails to hand if booking through Expedia.
Stayed 3 nights in Oct 2023

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Rouzbeh

Stayed 1 night in Sep 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Horrible Staff
Stayed 2 nights in Aug 2023

6/10 Okay

Lewis

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a 4 star hotel. Beware.
It’s listed as 4 star. But it’s like a 3 start airport hotel. Very dated and old inside. I had the best room, one of the top floor ones. But getting is is a hassle and it’s not great. Bathroom is very old. I can’t fault the breakfast!
Stayed 2 nights in Sep 2023

8/10 Good

Mohammad

Travelled with family
Liked: Staff & service, property conditions & facilities
We did not get right size bed
Stayed 6 nights in Sep 2023

6/10 Okay

Sahar

Liked: Cleanliness
Stayed 2 nights in Sep 2023

4/10 Poor

Marvell

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Make sure you pre-pay for your room. I was double charged for my room. Once at check-in and once at check-out. Either the staff is not aware of payment procedures or the hotel has a fraud operation in their payment system that they are not aware of. They will not help you resolve the payment issue, so save yourself a headache and prepay.
Stayed 1 night in Sep 2023

6/10 Okay

Michel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Arnold and reception/front desk staff were wonderful. Dealt with all issues we had as best they could. Would not stay on ground floor in this hotel due to strong sewer smell from shower but anywhere higher would be fine.
Stayed 3 nights in Sep 2023

10/10 Excellent

Darren, Fort Mcmurray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t book a first floor room, my parents did and both rooms they had a terrible sewer smell, I had a room on the 6th floor was great. Beautiful view of the city, and good size, breakfast was just ok, get coffee somewhere else
Stayed 3 nights in Sep 2023

8/10 Good

Patricia

Stayed 1 night in Aug 2023

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2023

10/10 Excellent

karie, Woodinville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great choice. its very convenient to lots of things to go do, eat, and drink. The trolley system is fantastic, just a block away. The room was comfortable. The bathroom was very nice. Walk-in (no threshold) Shower was great. i ordered a bed with a sleeper sofa for my son. The sleeper was very difficult to sleep in. so we got creative. Did not do the breakfast. I would come back to this hotel for sure!
Stayed 1 night in Aug 2023

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

David Anthony william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant breakfast choice,staff excellent,room needs a tidy up .
Stayed 3 nights in Jul 2023

8/10 Good

Kara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Poor signage. It was hard to find. Close to park and museum district.
Stayed 2 nights in Jul 2023

6/10 Okay

Johanna

Travelled with partner
Liked: Staff & service
The room was small even though I had booked a suite. The roof terrace has no privacy. The light in the bathroom was insufficient to put on make-up. The location was fine. Close to the museums and easy access to tram. The people at the hotel were friendly. Breakfast was good.
Stayed 3 nights in Jul 2023

8/10 Good

Michael, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Doron

Stayed 3 nights in Jun 2023

10/10 Excellent

karndeep

Stayed 3 nights in Jun 2023

10/10 Excellent

karndeep

Stayed 3 nights in Jun 2023

8/10 Good

Kimberly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The whole city is walkable. There are shops, restaurants, entertainment and lots of things to do around the property. There were doing a lot of renovations while we were there, so there was a lot of noise and stuff everywhere but the staff was very nice.
Stayed 2 nights in Jun 2023

8/10 Good

Darlene

Travelled with partner
Liked: Cleanliness, staff & service
Overall the property was in a good location to be able to walk to points of interest. We were not aware at the time of booking that there were renovations being done which made it slightly less desirable especially paying full price with no compensation for any inconveniences. We booked the penthouse with the rooftop patio. The room was large and had everything you could need and the views were beautiful however, we would have preferred a little more privacy from the rooms on either side which also had the patio adjacent, separated by a wire fence. The staff was warm and welcoming and helped with all requests.
Stayed 3 nights in Jun 2023

8/10 Good

Jack William

Liked: Cleanliness, staff & service
Always love this property however there was work happening at the front lobby which made entrance and exit a bit difficult at times
Stayed 3 nights in Jun 2023

8/10 Good

Chera, Sammamish

Liked: Cleanliness, staff & service
The staff were friendly, helpful and available for questions. There were lots of variety for breakfast and the area was always clean with good music selection. Be aware that this hotel serves as residential living as well so you may see kids playing in the courtyard. Pleasantly surprised the penthouse had two balconies but the condition of the room was clean but older..it could use a refresh.
Stayed 4 nights in May 2023

2/10 Terrible

Erik, Las Cruces

Disliked: Property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Mehrshad

Travelled with family
Liked: Property conditions & facilities
Great location, clean & quiet rooms. Highly recommend the terrace rooms, very nice views
Stayed 3 nights in May 2023

8/10 Good

vijay, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Relatively Clean, safe, spacious room, and walkable to Rijksmuseum. Dark room with our lighting and sheets were too small for king bed. Otherwise very good.
Stayed 3 nights in May 2023

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very helpful
Stayed 3 nights in Apr 2023

4/10 Poor

Glenn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I wouldn’t stay here again due to the treatment I got when I checked in. I was asked to prove that I had prepaid my reservation and had to show my credit card account that shows it had been paid. This has never happened to me when I have checked into a hotel and it was very demeaning.
Stayed 3 nights in Apr 2023
Response from Front Office Team on 27 Apr 2023
Dear Glenn, Thank you for taking time to write us a review. We are sorry for the inconvenience. If you decide to stay with us in the future, please contact us. We will for sure take better care of you next time. Kind regards, Front Office Team

4/10 Poor

Simon

Stayed 3 nights in Apr 2023

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic room ( penthouse) views from our balcony were second to none 👍 staff we’re really helpful and caring even down to the holding of our bags when we checked out, thanks very much for having us
Stayed 3 nights in Apr 2023
Response from Front Office Team on 12 Apr 2023
Dear Barry, Thank you for leaving us a review. We are delighted to know that you have enjoyed your stay with us. We hope you will stay with us again in the future. Kind regards, Front Office Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bed problems and ground floor windows
Room was clean and ok size. Most (if not all) of the rooms were ground floor and our window was on a public path, so the curtains had to be closed the whole time. The bed was two singles pushed together, but with a constant gap - not exactly romantic. The mattresses were very old and worn out. I sunk through them and could feel the bed frame.
Stayed 3 nights in Mar 2023
Response from Front Office Team on 27 Mar 2023
Dear past guest, Thank you for taking time to write us a review. First of all, we want to apologize for the inconvenience. It is great that you have shared your experience so that we can improve in the future. If you may decide to stay with us again, please contact us so we can take great care of you next time. Kind regards, Front Office Team

10/10 Excellent

Sameh

Stayed 1 night in Mar 2023
Response from Front Office Team on 5 Apr 2023
Dear Sameh, Thank you for taking time to write us a review. We are delighted to know that you have enjoyed your stay with us. Kind regards, Front Office Team

4/10 Poor

Patrick

Stayed 1 night in Mar 2023
Response from Front Office Team on 15 Mar 2023
Dear Patrick, Thank you for leaving us a review. It is great that you have shared your experience with us so that we can improve in the future. Kind regards, Front Office Team

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and quiet, had a great sleep
Stayed 1 night in Feb 2023
Response from Front Office Team on 3 Mar 2023
Thank you for taking your time to write this comment.That is very great to hear that you had a good stay at our hotel. We hope that we have chances to welcome you again in the near future.Best regards.

2/10 Terrible

Amy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So we booked this hotel for 3 nights for my 30th birthday and didnt even stay there for more than 45 mins! There were white stains all over the bed, the couch. The bathroom was violent! The bed might as well have been a camping bed! The room was utterly disgusting! They could not offer a different room as all the same! Called expedia to try and arrange a refund and the hotel refused! Eventually they gave us 1 night back in cash! Honestly just dont bother! I wouldnt take a rat to this hotel! We checked out and went to the Pestana Amsterdam Riverside and it turned our day right around!
Response from Front Office Team on 3 Mar 2023
Dear Amy, Thank you for taking time to write us a review. We would like to apologize for the inconvenience. It is great that you have shared your experience with us so that we can improve our hotel. Should you decide to stay with us again, please reach out so we can make sure to take great care of you. Kind regards, Front Office Team

2/10 Terrible

jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid!!! Been awaiting a refund after they over booked the hotel and could not check us into the room. They gave us a twin bedroom when we paid £390 for a double. Be aware - wouldn’t recommended. Ignoring all communication and pretending managers aren’t in when we call to chase! Avoid and safe yourself the hassle.
Response from Front Office Team on 19 Jan 2023
Dear Jessica,Thank you for the time you have spent to leave us feedback.First of all we would like to mention that our hotel was not overbooked, but fully booked. We were able to check you in to your assigned room without any problems. That is was actually done. You have booked standard double which can has either twin or double bed. So there is no mistake. You informed us that you are not happy with the room only the next day after arrival, however if you would let us know immediately after check in, we could easily change it for you. Even though after getting your complaint about twin bed we offered you to change the room but you refused.Since we always try to do our best to make stay in the hotel nice, as an exception we offered a refund seeing that you are sad about it.The refund was proceeded from our side, but the bank requested additional information. We have also been in contact with you via email regarding the refund. We apologize that it is taking longer than usual.We tried to make your stay as good as possible and we hope that you were able to enjoy your stay in Amsterdam.Kind regards, Grand Hotel Downtown

10/10 Excellent

Matthew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and helpful the room was amazing the hole weekend was made even better because of the staff
Response from Front Office Team on 10 Jan 2023
Dear Matthew, Thank you so much for this review. We are happy to know that you have enjoyed your stay in our hotel. Kind regards, Front Office Team

10/10 Excellent

Michael

10/10 Excellent

Connchita Pascaline Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was crazy big. In a great area. One of the nicest hotels I have stayed in Amsterdam
Response from Front Office Team on 30 Nov 2022
Dear Connchita, thank you so much for leaving such a great review! We really appreciate it. We hope to see you again in the future! Kind regards,

6/10 Okay

Alice

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The shower was either freezing cold with high pressure, or scalding hot and trickling pressure there was no inbetween. Towels were not big enough to wrap around an average person. The heated flooring of the bathroom was lovely though and bed was very comfortable
Stayed 3 nights in Nov 2022
Response from Front Office Team on 19 Nov 2022
Dear Alice,Thank you for your review. Every feedbakc is important so we can do better. Kind Regards, Front Office Team