In-room safe, iron/ironing board, free WiFi, wheelchair access
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Reviews of Flipper Hotel Amsterdam

2 out of 5
Flipper Hotel Amsterdam
Borssenburgstraat 5, Amsterdam

Reviews

6.2
Rating 10 - Excellent. 60 out of 529 reviews" "
Rating 8 - Good. 151 out of 529 reviews" "
Rating 6 - Okay. 158 out of 529 reviews" "
Rating 4 - Poor. 83 out of 529 reviews" "
Rating 2 - Terrible. 77 out of 529 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Keenan lee

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I wouldn’t stay here again
Stayed 3 nights in Feb 2024
Response from guest relations on 27 Feb 2024
Dear guest, we are sorry things didnt go well.Could you tell us what exactly happened so we can take action about it? Thank you and we hope to see you again soon.

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from guest relations on 14 Jan 2024
Dear guest We are sorry to hear that that your stay did not meet your expectations. Can you pls inform us what lacked during your stay?

6/10 Okay

HANNELIE

Travelled with partner
Stayed 2 nights in Dec 2023
Response from guest relations on 3 Jan 2024
Dear guest, Thank you for your review. We hope to welcome you again in the future

10/10 Excellent

fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cosy room, staff were lovely and helpful, clean bedding and towels provided.
Stayed 2 nights in Nov 2023
Response from guest relations on 18 Nov 2023
Dear guest , thank you for your review. We are happy to hear that you enjoyed your stay with us . we hope to welcome you again in the near future

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a clean
Was not expecting much from a budget hotel but a clean room should be a must. The mattress toppers were stained and smelly. The toilet seat broken, the shower dirty and water overflowed onto floor when used. Overall needs a deep clean.
Stayed 3 nights in Oct 2023
Response from yong on 6 Nov 2023
Thanks for your information.

2/10 Terrible

Matthew

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found bed bugs and the workers refused to give us a refund. Do not stay here.
Stayed 2 nights in Oct 2023
Response from guest relations on 2 Nov 2023
dear guest, we are sorry to hear that your stay did not meet your expectations. did you mention the problem during your stay?

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area where the hotel is located is great but the hotel itself is quite poor... it smells bad, the rooms are very tight, the walls are paper thin, washrooms/showers are tight, the pictures posted online by the hotel do do not reflect what the hotel looks like in person, there are multiple cases of bed bugs.
Stayed 6 nights in Oct 2023
Response from stefan on 26 Oct 2023
Dear guest, Thank you for your review. We are sorry to hear that your stay did not meet your expectations. Your comment will help us to improve our service and accommodation.

2/10 Terrible

Jagan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Bedding was not good at all and lot of discomfort
Stayed 3 nights in Sep 2023
Response from guest relations on 18 Sept 2023
Dear guest, Thank you for your review. We are sorry to hear that your stay did not meet your expectations. Your comment will help us to improve our service and accommodation.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful when i needed to know how to get to the airport from their hotel. And their bike renting service was fantastic
Stayed 2 nights in Aug 2023
Response from guest relations on 7 Aug 2023
Dear guest, thank you for your kind review. we are very happy to hear that you were satisfied with our staff. we hope to welcome you again in the near future

6/10 Okay

Verified traveller

Travelled with group
Stayed 1 night in Jul 2023
Response from guest relations on 30 Jul 2023
Dear guest, Thank you very much for your review.we hope to welcome you again in the future

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an inconvenience with the bed and were quickly moved to another room. The cleanliness is great! It’s located near tram and metro and a couple of streets away from the main De Pijp street. Convenient yet private and quiet. In the middle of a lovely neighborhood. Would recommend!!
Stayed 5 nights in Jun 2023
Response from guest relations on 12 Jun 2023
Dear guest, thank you very much for your beautiful review. We are very happy that you enjoyed your stay with us. we hope to welcome you again in the near future

6/10 Okay

Jacob

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
found bed bugs in our bed on the first night but they accommodated us. nice location, close to transport
Stayed 4 nights in May 2023
Response from reception on 5 Jun 2023
Dear guest, we are sorry to hear about your experience but are happy to hear that you were helped in changing rooms. we do tend to have a thorough cleaning every day however we regret this has happened.

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My partner and I stayed in room 006. The bed was infested with bed bugs and I was bit all over. I would never recommend anyone ever stay at this hotel. We are spending the rest of our time in the next destination washing all our clothes and steaming our belongings not to carry them on to our house and future destinations.

6/10 Okay

Jay

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Water leak in room not rectified.
What we expected. Slight upgrade from a hostel but not by much. Water leak in room wasn’t sorted while we were in the room which dropped the score from good to one up from crap. Staff were friendly but a little too relaxed.
Stayed 3 nights in Apr 2023
Response from guest relations on 23 Apr 2023
Thank you for your review. We are to hear about your experience. Your review will help us to improve our service and accomodation

6/10 Okay

Avgerinos

Liked: Cleanliness, staff & service
Disliked: Room comfort
Staff was helpful and good. Other guests made noise at night and mattresses were not that great. Average value for money.
Stayed 6 nights in Mar 2023
Response from guest relation on 23 Apr 2023
Thank you for your review. We are sorry to hear about the disturbance with the noise. Our staff is always helpful to solve this kind of problems. However we do hope to welcome you again at Hotel Flipper

6/10 Okay

Kerry-Anne

Travelled with partner
Liked: Staff & service
The bedding & towels were clean and the house keeping was done every day! The rooms are very small, power sockets in strange places and the room had a really strong smell of damp.
Stayed 3 nights in Feb 2023
Response from guest relation on 23 Apr 2023
thank you very much for your review. It is definitely help us to improve our service and accommodation

2/10 Terrible

Jeannette

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible
Tiny rooms, absolutely 0 sound proofing. Beds wonky and overused, felt like i was sleeping downhill!! Curtains ripped and couldnt cover the whole window. Shower was a joke, floor flooded, but unsure how, due to the awful output of the shower head!! Every door slammed, and it appears that noone knows how to use a door handle, so all throughout the night incredibly loud slams of metal doors wake u up. The water pipe runs through the rooms, anyone using s tap or toilet sends loud rushing water through your room. Pillows are a joke. However, staff were friendly and helpful, and the on site bike hire was decent, although bikes were poor quality. I would never stay here on purpose again.
Stayed 3 nights in Feb 2023

2/10 Terrible

Kelli

Stayed 3 nights in Jan 2023

8/10 Good

Julie

Travelled with partner
Liked: Staff & service
The staff were nice, when checking in the girl circled things of interest in a map for us, she was very nice, the fees were more than was quoted on Expedia though, It hadn’t been cleaned as there was an empty nut packet and bottle just under the side of the bed, we only saw it as I dropped something and was looking for it, the curtains were are wrinkled, they could have been ironed
Stayed 3 nights in Oct 2022

4/10 Poor

Ffion

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very out dated and shabby looking room. It was the worst hotel I have ever stayed in. Staff were very friendly and polite though. You could hear clearly people passing. I paid over a £100 to stay for one night and was very disappointing that I had to pay that much to stay in such a poor outdated hotel.
Stayed 1 night in Oct 2022

4/10 Poor

Giancarlo

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Buena atención, cerca del centro, pero encontramos un ratón en el cuarto
Stayed 3 nights in Sep 2022

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

8/10 Good

Ole

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mould
Service was great, but shower was full of mould. Felt sick just stepping in there. Would like a refund.
Stayed 3 nights in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Ok. Good location for me
Ok. Could do with some attention to the condition of the room and fittings
En suite room. Tight squeeze 😁
Stayed 3 nights in Aug 2022

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Budget Hotel
For a budget hotel - it is a good one. Unfortunately our room did not have AC but we had a big window that did just fine. The hotel is in a residential area which is a big plus. It’s one street away from a canal. The public transportation tram is just within a 5 minute walk. The beds were comfortable, the staff was very friendly, and the hotel felt very safe as a key was always needed to enter the hotel. We were able to get an Uber at 3am from our hotel to the airport and the hotel staff allowed us to do a drop key checkout at that time but did a room walk through hours before the front desk was closed. Overall this is a great budget hotel.
Stayed 3 nights in Jul 2022

2/10 Terrible

Richard

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Jul 2022

8/10 Good

Ben

Travelled with group
Liked: Amenities, property conditions & facilities
Is what it is
Stayed 2 nights in Jun 2022

6/10 Okay

Silvia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room, which was supposed to be for 4, was incredibly small. Other than that clean
Stayed 3 nights in May 2022

6/10 Okay

MANI RAMANATHAN

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is a safe place to stay: Facilities not at up to the mark.
Stayed 5 nights in May 2022

4/10 Poor

paola

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont like this hotel, they never take out the room trash, and the room was not tottaly clean. But the front desk services was ok.
Stayed 3 nights in Oct 2021
Response from Yong on 22 Oct 2021
Dear Guest， Thanks for you staying us. Each day we cleand your room you knows.

4/10 Poor

JacquiP, Florida USA

Travelled with family
Disliked: Staff & service
Had to cancel because airline was not flying from USA to Amsterdam due to COVID and was denied a refund. Voucher must be used during 2020 and I will not be able to travel to use it. Lost about $650 . I knew my booking was non refundable but this pandemic should have been an exception to the rule.
Stayed 3 nights in Jun 2020
Response from Yong on 20 Jun 2020
Dear guest, Can you please info us your reservation number check in date ?

8/10 Good

Simon, Gloucester, UK

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this hotel 3 times now, the staff are friendly also the hotel has a good location it is outside the city centre but it is close to the 12 and 4 Tram route and also close to Amstel Station metro station. Night buses also stop close to the hotel. The room I stayed in was a single room it was small but clean and tidy with a TV, wardrobe, desk single bed and bedside table and lamp. There was an electric kettle and tea bags, the room also had a sink but there was a shared bathroom. The shared bathroom was clean and I never had to queue, breakfast was on 10 euros but was basic however it was buffet style so you can have as much as you want. I will definitely stay here again, if you plan to be out sightseeing all day and all you need is a place to sleep and eat breakfast this place is perfect
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

4/10 Poor

Anonymous

Travelled with partner
Disliked: Cleanliness, amenities
The rooms were too smal, you could walk exactIly one step from door to bed.
Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Cheap but small rooms
Rooms are too small.
Stayed 4 nights in Feb 2020

8/10 Good

Gregory

Liked: Staff & service, property conditions & facilities
Stayed 9 nights in Oct 2019

8/10 Good

aidenbleasdale

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

2/10 Terrible

Paulina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Maria jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was very sweet and attentitive
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The reception staff were very friendly, but when I asked one of the dinning room/cleaning staff for a plate the young man shouted in my face that he doesn't speak English really aggressively. The rooms are ridiculously tiny and I've never seen single beds so small and so uncomfortable. Our checkin was late by 30 minutes because the room wasn't cleaned on time for our arrival. The irony was during our departure we were told that we would be charged 20 Euros for leaving our room a minute late. There are kettles but the plugs are halfway up the walls which means you need to hold the kettle in your hand while it is being used, I don't know if there are ever any health and safety assessments in this hotel, I would absolutely never stay here again.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, amenities
We came back to the hotel to find that our luggages were opened and gone through although I zipped it up and put it into an upright position so that its easier for housekeeping. They did not even leave the zippers on the inside alone, it was unzipped, which is something i would never do, so its definitely not me imagining it being opened. Thanks for invading our privacy and thank god i locked the bag that contained my valuables.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front staff. Extremely accommodating and helpful.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 5 nights in Jul 2019

4/10 Poor

Andrew

Disliked: Property conditions & facilities, room comfort
Clean but v. Small cramped room
If your looking for clean and also Sharing toilet and shower with couple other rooms doesn’t put you off then this is your place.
Stayed 3 nights in Jul 2019

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2019

8/10 Good

ChengHock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best but good enough
The hotel is not in the city but near Amstel train station. Walkable to the city. Amsterdam is a city best by walking.
Stayed 2 nights in May 2019

8/10 Good

Anandaraman, Singapore

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in & check out was smooth. Clean and good amenities & facilities in place and fits the budget
Stayed 1 night in May 2019

10/10 Excellent

JonathanB, west palm beach florida

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No air conditioner or fan in room but stay was good.
Stayed 4 nights in May 2019