You will not be disappointed if you stay at this lovely hotel. The staff is friendly and welcoming, and the restaurant downstairs is charming and delicious. Just to be clear, it's not the hotel restaurant, but is literally steps from the entrance. Next to that restaurant is a friendly convenience store, in case you forgot a thing or two. About a three minute walk from the hotel is a wine shop with very knowledgable staff. There are also pharmacies within easy walking distance as well as an urgent care should you need health help.I will never stay anywhere else if I visit Bilbao. Also, the views from the room are beautiful.