Front of property

Reviews of Barceló Bilbao Nervión

4 out of 5
Barceló Bilbao Nervión
Paseo Campo Volantin 11, Bilbao, Vizcaya

Reviews

8.8

Excellent

Rating 10 - Excellent. 481 out of 1004 reviews" "
Rating 8 - Good. 400 out of 1004 reviews" "
Rating 6 - Okay. 89 out of 1004 reviews" "
Rating 4 - Poor. 20 out of 1004 reviews" "
Rating 2 - Terrible. 14 out of 1004 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near the Guggenheim Museum and close to the Old Town. The surrounding area outside of the hotel was gorgeous. There was no outside (patio/sidewalk) dining close by.
Stayed 3 nights in Mar 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean . Helpful staff. Nice restaurant.
Stayed 3 nights in Mar 2024
Response from Carlos Limones, Subdirector on 5 Mar 2024
Dear Janet,Thank you for your positive feedback.We're thrilled to hear that our staff's assistance met your expectations and that you enjoyed the dining options at our restaurant. It's wonderful to know the cleanliness of your room was up to the mark, reflecting our commitment to providing a spotless environment for our guests. Additionally, we're glad that the amenities provided contributed to making your stay enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Carlos Limones, Subdirector

10/10 Excellent

Marbin

Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Good design. Very helpful and friendly staff. I would stay here again!
Stayed 1 night in Feb 2024

6/10 Okay

Richard

Liked: Cleanliness
Disliked: Staff & service
Good location. Not very friendly welcome. Rooms functional but a bit drab and dated. V old tv. Fridge didn't work. Air con didn't appear to work. Odd smell seemed to be bumped into reception. Cleaner was Vacuuming a room with a cable stretched across the hallway to the socket - trip hazard. Noise transfer - eg sounded like furniture scraping.
Stayed 3 nights in Jan 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and amazing breakfast
Stayed 2 nights in Jan 2024

10/10 Excellent

Jorge, Woodside

Stayed 4 nights in Jan 2024

10/10 Excellent

Davis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Davis

Stayed 1 night in Jan 2024

6/10 Okay

Simone

Liked: Cleanliness, staff & service
Nice location. Ok hotel.
Stayed 3 nights in Dec 2023
Response from Carlos Limones, Subdirector on 29 Dec 2023
Dear Simone,We appreciate that you took the time to share your experience with us.We are, nevertheless, pleased that you had an enjoyable stay with us and that you found our hotel to be in a convenient location for your visit to Bilbao .We look forward to the pleasure of welcoming you back on future occasions.Best regards,Carlos Limones, Subdirector

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

andrew, simsbury

Travelled with partner
Very nice hotel, right sized, great staff, perfect location between old and new areas. On river near Guggenheim (10 min walk).
Stayed 3 nights in Oct 2023

10/10 Excellent

Ram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
Todo bien con este hotel, comodidad de la habitación, limpieza, staff y ubicación en la ciudad. Lo único que me llamó la atención es que las pantuflas son de cobro. No desayuné en el hotel. RamT.
Stayed 2 nights in Oct 2023

10/10 Excellent

Milagros

Travelled with partner
Liked: Property conditions & facilities
Place was really nice , in a safe location. Centrally located.
Stayed 1 night in Oct 2023

10/10 Excellent

John Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful staff.
Stayed 4 nights in Oct 2023
Response from Carlos Limones, Subdirector on 18 Oct 2023
Dear John, Thank you very much for your kind feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work. Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back for another memorable experience. Best wishes,Carlos Limones, Subdirector

8/10 Good

MARIA LOURDES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are helpful.
Stayed 4 nights in Oct 2023
Response from Carlos Limones, Subdirector on 15 Oct 2023
Dear Maria Lourdes,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Carlos Limones, Subdirector

10/10 Excellent

PAM

Travelled with family
Very nice hotel and delicious buffet breakfast. Staff was very helpful. Would stay there again.
Stayed 1 night in Sep 2023
Response from Carlos Limones, Subdirector on 11 Oct 2023
Dear Pam,Thank you for your positive feedback.We are delighted to hear that you enjoyed our delicious buffet breakfast and found our staff to be helpful. Our B-LiKeat breakfast offers a wide variety of options, including local products and dietary alternatives, to ensure a satisfying start to your day. It is also great to know that you appreciated our convenient location in the heart of Bilbao, which allows easy access to various tourist sites and public transport options.We look forward to welcoming you back on a future occasion.Best regards,Carlos Limones, Subdirector

10/10 Excellent

Kenneth J

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully appointed room! Professional and gracious staff.
Stayed 3 nights in Sep 2023

8/10 Good

Kerri, Frisco

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a good location. Room were clean and front desk people were very helpful.
Stayed 2 nights in Sep 2023

10/10 Excellent

Borys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Sep 2023

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long check in as aircraft crew stay here. Unusual bedrooms with bathroom in room area but seperate toilet room. Very clean except for one day when cleaner forgot to clean glasses and forgot milk. Good to have kettle and mugs provided for Spainish hotel. Good value midweek dinner with wine. Perfect location for eveything in Bilbao and near metro to get further afield. Would definately use again.
Stayed 4 nights in Sep 2023

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and convenience
The hotel is first rate and a delight. Service is 5 star as well as the food. The Terrace could use a redesign to match what a cool hotel it is.
Stayed 3 nights in Sep 2023

6/10 Okay

ANDREW

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

john

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

ROY O., Scarsdale

Stayed 4 nights in Sep 2023

8/10 Good

Gilbert

Liked: Cleanliness, property conditions & facilities, room comfort
Good Hotel in Great Location
Good Hotel in great location close to city center. Very close to Shopping area with a great selection of places to eat. We pay for breakfast and they had a good selection of things to eat. Would I stay again, Yes!! Parking was expensive priced at 27 euro per day...
Stayed 1 night in Sep 2023

10/10 Excellent

Gilbert

Stayed 1 night in Sep 2023

8/10 Good

Javier

Stayed 1 night in Sep 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

Geraldine

Stayed 1 night in Sep 2023

8/10 Good

Eglee

Liked: Cleanliness, staff & service
Ok
Stayed 5 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Audrey

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel on the surface looks good, parking is convenient but only if you get there early enough because there certainly aren't enough spaces for everyone and it's dear compared to everywhere else across spain we have stayed. Maintenance definitely needs to be stepped up, our shower leaked from the tap area and the rain head shower bit dripped cold water while using the other shower head. The plug in the sink didn't work. The lifts are a joke, so small and only one goes to the car park. Definitely not staying at a barcelo again
Stayed 2 nights in Aug 2023
Response from Juan Sánchez Zabala, Director on 16 Aug 2023
Dear Audrey,We appreciate that you took the time to share your experience with us.We regret that your stay with us fell short of your expectations.We are sorry to hear about the issues you had with our bathroom; please accept our sincere apologies. Your feedback will be shared with our Maintenance Manager to ensure that this was an isolated issue that is dealt with moving forward. Had you informed a member of our team this would have been looked into immediately and a solution found. On a future occasion please do not hesitate to inform us of any concerns at the time.Our team's professional service is a point of pride for us and we were disappointed to learn that you felt we had underperformed in this area, nevertheless please rest assured that your comments will be addressed with the entire team.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Juan Sánchez Zabala, Director

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Modern and comfortable hotel - excellent breakfast and pleasant staff Easy walk to old town and Guggenheim
Stayed 1 night in Aug 2023

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet and great location
Stayed 3 nights in Jul 2023
Response from Juan Sánchez Zabala, Director on 4 Aug 2023
Dear Christopher, Thank you very much for your kind feedback.We are delighted to hear that you appreciated the cleanliness of your room and found our location to be great. Our hotel is indeed situated in the heart of Bilbao, making it convenient for guests to explore the city and its attractions. It's also wonderful to know that you were satisfied with the service provided by our staff, as we strive to offer excellent service to all our guests.We appreciate your feedback on the hotel condition and room amenities, and we will continue to work on improving our facilities to ensure a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Juan Sánchez Zabala, Director

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with a great location.
Stayed 2 nights in Jul 2023
Response from Manager on 25 Jul 2023
Dear Jesus, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Juan Sánchez Zabala, Director

8/10 Good

Marek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
Good and spacious hotwl at reasonable price. Excellent location!
Stayed 2 nights in Jul 2023

10/10 Excellent

LIZETTE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly
Stayed 1 night in Jul 2023

10/10 Excellent

Bartosz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good location
Clean room, fast reception service, according with offer. Truly for recommendation.
Stayed 4 nights in Jul 2023

6/10 Okay

Po

Stayed 1 night in Jun 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Eduardo A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice riverside hotel
Would have been a perfect score if I had been given a double room rather than 2 single beds pushed together. Room was lovely and the food was good
Stayed 1 night in Apr 2023

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, conveniently located in Bilbao. Staff and service were excellent at all times.
Stayed 2 nights in Apr 2023

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
This is my second time staying at Barcelo Bilbao Nervion. It's an excellent hotel for the price, great location, very easy to walk every where, great service. The only area it lacks a little is the dining in the hotel, but considering all the dining in Bilbao, this was not a factor.
Stayed 5 nights in Mar 2023
Response from Juan Sánchez Zabala, Director on 23 Mar 2023
Dear Gustavo,Thank you for your review.We are delighted that you enjoyed your stay and appreciated our high standards. We will pass your comments on to our team who will be very pleased to know that they helped to make your visit memorable. Thank you for highlighting our convenient location. We value the opinions of our guests and will certainly be considering your feedback.We hope to welcome you again in the future. Best regards,Juan Sánchez Zabala, Director

10/10 Excellent

Mari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish property conveniently located halfway between the Guggenheim and old town. Excellent breakfast buffet with lots of choice. Good check-in and check-out times. Friendy, helpful staff. The bedroom was spacious, with a very comfortable bed and a powerful shower. Shower and sink are partly open-plan to bedroom, so perhaps less suitable for friends sharing than for a couple. Not much of a view from the bedroom window, but it didn't matter as the hotel was so conveniently located for all the sights of Bilboa. Would definitely stay here again.
Stayed 3 nights in Feb 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

10/10 Excellent

Angel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location.
Stayed 2 nights in Dec 2022
Response from Juan Sánchez Zabala, Director on 3 Jan 2023
Dear Angel, Thank you very much for your kind feedback.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations. We will be sure to let our team members know how much of an impact they made on your experience.We look forward to welcoming you back for another memorable experience.Best wishes,Juan Sánchez Zabala, Director