Indoor pool

Reviews of Pine Lake Resort

Pine Lake Resort
Dock Acres, Carnforth, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 683 out of 1035 reviews" "
Rating 8 - Good. 265 out of 1035 reviews" "
Rating 6 - Okay. 51 out of 1035 reviews" "
Rating 4 - Poor. 15 out of 1035 reviews" "
Rating 2 - Terrible. 21 out of 1035 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paula

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely view of the lake, my grandsons enjoyed feeding the very friendly ducks . Great lodge plenty of space and very clean excellent value for money, leisure centre was lovely we all enjoyed the pool and jacuzzi.staff were very welcoming on arrival.
Stayed 1 night in Mar 2024
Response from Vicky on 28 Mar 2024
Thank you for your lovely review about your recent stay with us at Pine Lake ResortIt has been a real pleasure having you. On behalf of all the team, we look forward to seeing you again in the very near future.Best regards,

10/10 Excellent

Christopher

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great for an overnight stop on journey from Scotland to South East UK.
Stayed 1 night in Mar 2024
Response from Vicky on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Simone

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Swimming pool , sauna and hot tub was closed, but they give to us alternative to go to Turmham Hall , 21 miles away to used their facilities. 😃 Pine Lake is stunning place. Turmham Hall too. Very nice place to relax. Thank you
Stayed 3 nights in Mar 2024
Response from Vicky on 6 Mar 2024
Thank you for your comments and being understanding over the pool closure.

10/10 Excellent

PETER

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place
Stayed 2 nights in Feb 2024
Response from Vicky on 6 Mar 2024
Thank you

10/10 Excellent

Stephen, Hebburn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really great stay in an apartment close to reception. Home away from home, with everything we needed and more. Would certainly go back.
Stayed 1 night in Feb 2024
Response from Vicky on 28 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

charlene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
staff very helpful and friendly . studio just right for a couple no complaints.
Stayed 2 nights in Feb 2024
Response from Vicky on 28 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

thomas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vicky on 28 Feb 2024
Thank you

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in one of the studio apartments and it was lovely. It was spacious and equipped with everything you needed. The kitchenette was clean and had all items you could need. The apartment was clean also and received regular housekeeping. The reception was friendly and the check in was easy. The resort had what I've heard is a fabulous restaurant and swimming pool although we didn't have time to tryout them out. The location was ideal for both the motorway and local amenities to explore the surrounding area. The stay was great and would definitely stay there again the next time when we are visiting friends and family we will definitely stay here again.
Stayed 7 nights in Feb 2024
Response from Vicky on 21 Feb 2024
Thank you very much for your kind review Sue, and we are so pleased you had a lovely stay with your family! We'd be happy to welcome you back anytime! Best wishes

10/10 Excellent

pam

Liked: Cleanliness, property conditions & facilities
Fantastic lodge, really enjoyed our stay. Lovely meal at the restaurant on site and we had a great time in the pool area. Lodge was well equipped and spacious.
Stayed 2 nights in Feb 2024
Response from Vicky on 21 Feb 2024
Thank you for your lovely review about your recent stay with us at Pine Lake ResortIt has been a real pleasure having you. On behalf of all the team, we look forward to seeing you again in the very near future.

6/10 Okay

Tracey

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Vicky on 21 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mandy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at Pine Lake Resort was wonderful. We had a very clean room, in a lovely position by the lake. It was very quiet. Everything you needed was at hand ie toiletries, towels, kitchen appliances, bedding, hairdryer, etc. We would recommend this resort.
Stayed 2 nights in Feb 2024
Response from Vicky on 11 Feb 2024
Thank you for your lovely review

8/10 Good

Michelle

Liked: Cleanliness, property conditions & facilities
Needed a couple of days break everything was good from the minute we got there till the end of our stay. Would recommend to all our family and friends.
Stayed 2 nights in Feb 2024
Response from Vicky on 11 Feb 2024
Thank you for your kind words.

10/10 Excellent

Stagecoach

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very handy location. Good base for exploring further afield.
Stayed 2 nights in Jan 2024
Response from Vicky on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just returned from a fantastic stay here. The lodge was lovely. The leisure facilities were very clean. Will definitely be returning
Stayed 2 nights in Jan 2024
Response from Vicky on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

BRIAN

Travelled with partner
Liked: Amenities, property conditions & facilities
although we had to leave early due to an emergency we were very happy with everything weve been before and will return brian clee
Stayed 2 nights in Jan 2024
Response from Vicky on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cath

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Fabulous stay, 5 star lodge everything you could want is in there. The lodge was spotless and the most comfy bed. We had a lake view which was great. Staff were lovely and very friendly.plenty of things to do as well. We went in the pool which was really good. Thanks for a lovely stay. We will be back
Stayed 2 nights in Jan 2024
Response from Vicky on 15 Jan 2024
Thank you for your lovely review about your recent stay with us at Pine Lake ResortIt has been a real pleasure having you. On behalf of all the team, we look forward to seeing you again in the very near future.Best regards,

8/10 Good

Danny

Travelled with family and small children
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vicky on 15 Jan 2024
Thank you

10/10 Excellent

kulsum

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good clean lodge.
Stayed 2 nights in Dec 2023
Response from Vicky on 3 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jean Luc

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Vicky on 3 Jan 2024
Thank you

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Vicky on 3 Jan 2024
Thanks for score of 10

8/10 Good

Nabeela

Travelled with family
Winter family staycation
We went for a winter break however due to poor weather and boxing day could not use all the amenities. We were not informed that the leisure centre would be closed at the time of check in on boxing day. Also the tennis courts, golf area and playground cannot be used after dark or in the rain as there is no shelter or flood lights. We also could not access any of the water activities due to poor weather. The indoor area has a nice pool table and table tennis but as they are the only amenities they are popular so you have to wait your turn. The arcade games were outdated and some not working. The cabin is spacious and nicely decorated with all the regular amenities including towels and fully functioning kitchen. However, it is not the cleanest. The toilet was stained, there was splashes on the blinds, pillows were dirty on the under side. The sofa bed was damaged and dirty inside when we opened it and looked like it had not been used. Overall, maybe a good stay in the summer with all the activities. The receptionists was really friendly, the heating got super warm and the local area was beautiful.
Stayed 2 nights in Dec 2023
Response from Vicky on 3 Jan 2024
Thank you for letting us know about your recent stay at Pine Lake ReviewsWe are very sorry to hear your time with us was not as expected. We really appreciate your feedback as it will help us take the necessary actions to ensure all guests enjoy a home from home experience during their time with us.We hope you will consider staying with us again in the future.Kind regards,

10/10 Excellent

Alexander

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Vicky on 3 Jan 2024
Thanks you

10/10 Excellent

Gleicy

Stayed 3 nights in Dec 2023
Response from Vicky on 3 Jan 2024
Thank you

6/10 Okay

Nathan

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property was great nice area, customer service wasn’t conscientious, staff seemed like they didn’t want to be there. Had a tree fall down block car park again staff rang to tell us but didn’t enquire if there was anything they could do to help or even ask if it posed a problem.
Stayed 1 night in Dec 2023
Response from Vicky on 3 Jan 2024
Thank you for letting us know about your recent stay at Pine Lake ResortWe are very sorry to hear your time with us was not as expected. We really appreciate your feedback as it will help us take the necessary actions to ensure all guests enjoy a home from home experience during their time with us.We hope you will consider staying with us again in the future.Kind regards,Vicky

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, room comfort
Relaxing Stop Over
We had a lovely stop over here on our trip up to Scotland. We were arriving just before the restaurant closed but they were kind enough to take a telephone order and have lovely burgers and kids nuggets ready for us on arrival. A couple of drinks and we went to our cabin after our long drive. The cabin was clean, large and comfortable, with a cot for our youngest. We spread over the two rooms and the sofa bed and all had great sleep before a nice hot shower in the morning. We plan on using this as our regular stop off and adding more nights to explore the local area.
Stayed 1 night in Dec 2023
Response from Vicky on 3 Jan 2024
Thank you for your lovely review about your recent stay with us at Pine Lake ResortIt has been a real pleasure having you. On behalf of all the team, we look forward to seeing you again in the very near future.Best regards,

10/10 Excellent

Kuttappan

Business traveller
Excellent
All good . Anthony at reception always very friendly and helpful.
Stayed 1 night in Dec 2023
Response from Vicky on 3 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carol

Stayed 1 night in Dec 2023
Response from Vicky on 3 Jan 2024
Thank you

4/10 Poor

CHRISTINE

Liked: Cleanliness, amenities, property conditions & facilities
The accommodation is lovely but the bedding is not sufficient for the weather ,i was very cold in the night and had to get dressed to get warm at 3am in the morning
Stayed 1 night in Dec 2023
Response from Vicky on 3 Jan 2024
We appreciate your feedback and regret to hear that the service you received failed to meet your expectations. Our goal is to create happy experiences and deliver a memorable hospitality. Your comments will be addressed with the team.We hope you will consider staying with us again in the future at Pine Lake Resort. Kind Regards,

6/10 Okay

Paul

Liked: Cleanliness
Disliked: Room comfort
Pre Christmas 5 night break to relax
Stayed 5 nights in Dec 2023
Response from Vicky on 3 Jan 2024
Thank you

8/10 Good

Viorica

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
The Lake around the Lodge is superb and so peaceful. I liked the veranda with the table and chairs. It would’ve been nice if we actually had studio exactly by the lake how Expedia assured me I would have but when I arrived it wasn’t nothing available. The studio itself it was nice and spacious but some things around needs updating, for example the sofa it was with a lots pf stains like food. Overall was very nice and we enjoyed it and We liked the kitchen with all amenities but what I dislike is the TV that wasn’t actually a smart Tv how it was saying when I booked online. We loved the facilities,leisure’ and entertainment with games. Thank you
Stayed 2 nights in Dec 2023
Response from Vicky on 3 Jan 2024
Thank you for your lovely review about your recent stay with us at Pine Lake ResortIt has been a real pleasure having you. On behalf of all the team, we look forward to seeing you again in the very near future.Best regards,

10/10 Excellent

Rachel

Liked: Cleanliness, room comfort
Lovely
Ideal for a couple of nights visiting family. Clean, comfortable and better than a B and B!
Stayed 2 nights in Dec 2023
Response from Vicky on 3 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kenneth

Liked: Cleanliness, room comfort
home from home
very clean and comfortable
Stayed 1 night in Dec 2023
Response from Vicky on 3 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, room comfort
Lovely place good facilities lodge was excellent staff on reception was very good
Stayed 1 night in Dec 2023
Response from Vicky on 17 Dec 2023
Thank you for your lovely review.

10/10 Excellent

Janet

Stayed 1 night in Dec 2023
Response from Vicky on 17 Dec 2023
Thank you

10/10 Excellent

Waseeya

Stayed 1 night in Dec 2023
Response from Vicky on 10 Dec 2023
Thank you

10/10 Excellent

Patricia

Liked: Cleanliness, room comfort
Nice resort friendly staff
Stayed many times at pine lake. Although we enjoyed our stay the studios are looking tired and in need of an update. The 2 soft chair/put up beds are stained and lost the firmness Worktops need revamp, Just minor things that didn’t spoil our stay and we will return. Staff are efficient & friendly. The facilities in site are lovely and grounds etc are well kept
Stayed 2 nights in Nov 2023
Response from Vicky on 10 Dec 2023
Thank you for you feedback

8/10 Good

Marie

Travelled with group
Liked: Cleanliness, amenities
A lovely, quiet stay.
Stayed 1 night in Nov 2023
Response from Vicky on 28 Nov 2023
Thank you

10/10 Excellent

Adam

Liked: Property conditions & facilities
Nice and quiet break away. Will be coming back next year
Stayed 4 nights in Nov 2023
Response from Vicky on 11 Nov 2023
Thank you for you lovely review.

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, room comfort
Nice relaxing weekend
Lodge was clean, comfortable and well equipped. Very cosy and great view overlooking the lake. We had ducks coming up to the outside seating area which the kids loved.
Stayed 2 nights in Oct 2023
Response from vicky on 3 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Vicky on 3 Nov 2023
Thank you

10/10 Excellent

Linda

Liked: Property conditions & facilities
Lovely spacious property. Great location for visiting surrounding areas. Pool a little cool but ok once you were in. Food in restaurant was excellent. Lovely peaceful few nights stay with grandchildren.
Stayed 2 nights in Oct 2023
Response from Vicky on 3 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ian

Liked: Cleanliness, room comfort
nice resort
Nice resort in great location with good facilities
Stayed 5 nights in Oct 2023
Response from Vicky on 3 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Vicky on 3 Nov 2023
Thank you.

8/10 Good

Wendy

Liked: Cleanliness, room comfort
Homely
It was very quiet but expected it at this time of year. Would be a lot busier in the summer.
Stayed 4 nights in Oct 2023
Response from Vicky on 3 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

shady

Liked: Cleanliness, property conditions & facilities
Good place to recharge your batteries
Stayed 3 nights in Oct 2023
Response from Vicky on 3 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Claire

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is our third time staying and it did not disappoint. The location is perfect and if you are fortunate to have a lake view then it is lovely. The amenities are good and the options for food are reasonable (albeit not much choice if you stay for long periods). It is all clean and well looked after.
Stayed 2 nights in Oct 2023
Response from Vicky on 17 Oct 2023
Thank you for your lovely review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great Resort
Great place to stay with loads to do on the resorts and in the local area
Stayed 2 nights in Sep 2023
Response from Vicky on 5 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

LYNDA

Stayed 5 nights in Aug 2023
Response from Vicky on 5 Oct 2023
Thank you

10/10 Excellent

Arthur

Stayed 1 night in Sep 2023
Response from Vicky on 19 Sept 2023
Thank you

10/10 Excellent

Nathan

Stayed 2 nights in Sep 2023
Response from Vicky on 18 Sept 2023
Thank you