Deluxe Room, 2 Queen Beds, Non Smoking | Iron/ironing board, free cots/infant beds, free WiFi, bed sheets

Reviews of Red Roof Inn Amarillo West

2 out of 5
Red Roof Inn Amarillo West
6800 I-40 West, Building A, Amarillo, TX

Reviews

6.6
Rating 10 - Excellent. 215 out of 1000 reviews" "
Rating 8 - Good. 276 out of 1000 reviews" "
Rating 6 - Okay. 181 out of 1000 reviews" "
Rating 4 - Poor. 156 out of 1000 reviews" "
Rating 2 - Terrible. 172 out of 1000 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Thomas, We appreciate you choosing our hotel for your stay. We would love to hear more about your experience, please reach out to us so we can address any concerns you may have had.

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Darius,We are pleased to hear that you enjoyed the service during your stay. Should you have any further feedback or require assistance, kindly reach out to our management team. We appreciate your valuable input.

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and we always enjoyed the in room jetted tub
Stayed 3 nights in Mar 2024
Response from Manager on 2 Apr 2024
Hello Michele,We are pleased to hear that you found our staff friendly and enjoyed the in-room jetted tub. Your feedback is valuable to us as we continually strive to provide a positive experience for all our guests. Should you have any further comments or suggestions, please don't hesitate to reach out to our management.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Steve,We are thrilled to hear that you had an excellent experience at our hotel! If you ever have any suggestions or need assistance in the future, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!

6/10 Okay

weiyuan

Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on 18 Mar 2024
Hello Weiyuan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Amarillo West and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello jorge,We are thrilled to hear that you had a fantastic experience during your stay with us. If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

10/10 Excellent

Steve

Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Steve,We are thrilled to hear that you had a wonderful experience during your stay at our hotel! Please do not hesitate to reach out to us directly if you have any further comments or suggestions to share. We look forward to welcoming you back soon!

4/10 Poor

Dennis

Travelled with pets, Travelled with partner
Disliked: Property conditions & facilities
Felt unsafe and no tv connection.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Dennis, We apologize for any discomfort you may have experienced during your stay. Safety is our top priority, and we have stringent security measures in place. Regarding the TV connection, we apologize for any inconvenience caused. We appreciate your feedback and will address the issue to ensure a smoother stay for our future guests.

10/10 Excellent

Isveidy

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Adraine Rediresponse Specialist on 3 Feb 2024
Hello Isveidy,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AMARILLO WEST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

Joseph

Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on 14 Jan 2024
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AMARILLO WEST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

6/10 Okay

Rodney

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Rodney,We apologize for any inconvenience you may have experienced during your stay. We appreciate your time and would love the opportunity to discuss your feedback further. Please feel free to reach out to us directly so that we can address any concerns you may have had. We value your input and hope to welcome you back in the future.

6/10 Okay

John

Travelled with family
Ok for one night
Looked short staffed. Lobby locked up at night due to local issues.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello John, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team works diligently to provide a seamless experience for our guests, and we understand the frustration that may arise from unforeseen circumstances. Please feel free to contact our management team to further discuss your concerns.

8/10 Good

Travis

Liked: Amenities
Disliked: Cleanliness
Bathroom had hair all in the shower. Doesn’t look cleaned
Stayed 1 night in Jan 2024
Response from Manager on 8 Jan 2024
Hello Travis, We apologize for the inconvenience you experienced during your stay with us. Cleanliness is of utmost importance to us, and we have shared your feedback with our housekeeping team to ensure such oversight does not happen again in the future. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a better experience.

2/10 Terrible

Lara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Lara, We're sorry to hear that your experience with us was not up to your expectations. We encourage you to reach out to our hotel directly to provide more specific feedback so that we can address any issues you may have encountered. We value your input and want to ensure that every guest has a positive experience.

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on 1 Jan 2024
Hello Robert,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

8/10 Good

Courtney

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for the price! Would stay again.
Stayed 2 nights in Dec 2023
Response from Toni-Ann RediResponse Specialist on 19 Dec 2023
Hello Courtney,Thank you for your 4/5 score of our Red Roof Inn Amarillo West. We are pleased to have provided you with a great stay at an affordable price. Your feedback is always welcomed as it only helps us to improve our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

8/10 Good

alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives: staff was great. The young man checking us in during the evening was very nice. Room was big. The water pressure was great. Price was fairly cheap. No hold on card for incidentals. Negatives: Room smelled strongly of cigarette smoke like very overpowering. Hotel being close to the highway you hear highway noise all night. The morning breakfast was biscuits and gravy, by 7am everything else was gone. Coffee machine broken.
Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on 19 Dec 2023
Hello Alan,Thank you for choosing to stay at our Red Roof Inn Amarillo West. Though your comments regarding you being pleased with your room, our staff services and the pricing of the room are great to see, we are disappointed to also know that you found there to be an odor in the room, noise disruptions and that the breakfast options offered did not meet your expectations. We apologize for any inconvenience caused, as this is not a usual experience our guests have with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better stay.Sincerely,Red Roof Management

10/10 Excellent

bart

Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello bart,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. We hope to have the opportunity to welcome you back in the future!

2/10 Terrible

Yana

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Yana,We apologize for any concerns or inconveniences you may have experienced during your stay. We value your feedback and encourage you to reach out to us directly so that we may address any specific issues you encountered. Your satisfaction is our top priority and we hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Chelsie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pets allowed
Stayed 1 night in Dec 2023
Response from LaTunde Murrant. Rewards Specialist on 5 Dec 2023
Dear ChelsieThank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AMARILLO WEST. I'm so glad we earned your 4/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding our accommodating pet policy. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Daryl

Travelled with family
Liked: Cleanliness, staff & service
Nice and quiet, good rooms, beds were comfortable. We were in a handicapped room and the shower was not easily usable for us and flooded the floor.
Stayed 2 nights in Nov 2023
Response from Manager on 26 Nov 2023
Hello Daryl,Thank you for choosing our hotel for your stay and for sharing your feedback. We're glad you enjoyed the peaceful atmosphere and found the rooms comfortable. We apologize for any inconvenience you experienced with the shower and will address this with our team to ensure a better experience for all guests in the future.

4/10 Poor

Jessica

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
I liked the microwave and refrigerator in the room and the size of the room was good. I didn’t like the area and the bathroom was dirty with other people’s hair in the bathtub, the property outside the room was dirty with a lot of stains and cigarette buds. The beds made loud noises when you moved around from some kind of metal frame. Overall, I would not stay again.
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Jessica,Thank you for sharing your feedback with us. We're glad to hear that you found the amenities in your room satisfactory and that you appreciated the spaciousness. We apologize for any cleanliness issues you encountered in the bathroom and around the property; cleanliness is of utmost importance to us and we will address this with our housekeeping team. Regarding the noise from the beds, we appreciate you bringing this to our attention and will look into it. Should you have any further concerns, please feel free to reach out to our management team.

2/10 Terrible

Sidney

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 22 Nov 2023
Hello Sidney,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

4/10 Poor

Heather

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer Service was awful all around :(
I checked in late and the attendant, didn't answer the door until banging on it. I was asked if the doorbell worked, and I said obviously not since you didn't answer. I tried calling and knocking with no reply. I was given my room key, and it didn't work, it was freezing cold and rain out. I had to go back to the front desk again, I got a different room. The door wouldn't open without using my shoulder hitting it. :( NO SOAP, NO SHAMPOO, and the in-room coffee maker leaked hot water through the bottom of it. At the early continental breakfast, I asked the front desk for soap and shampoo, they didn't have any and said to wait an hour until the room cleaning person came by. She never came by. I mentioned this at check out and I only got more excuses for everything including the coffee maker. I will not stay here again. TERRIBLE!
Stayed 1 night in Oct 2023
Response from Manager on 18 Nov 2023
Hello Heather, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Rest assured, we will address your concerns with our team to ensure better service. We regret any inconvenience you may have experienced regarding the door and amenities. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

4/10 Poor

Hector, Rio Rancho

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Upon my arrival check in was good, until I got to the room which was supposed to be non-smoking. It wreak of cigarette smell. I went back to the office and complained. I was given another room, no cigarette smell, but they were having problems with the room entry card. I was told, by the young lady that checked me in, that this was the only room available. The reason for the key not working was because sand blows into slot where the key enters. I was left with a room that always required my wife or me to be in it. We were stuck!
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on 16 Nov 2023
Hi Hector,thank you for sharing your experience with us of your stay at Red Roof Inn Amarillo West. I am happy to hear your check in was good; however, you had some issues with the rooms you were assigned as you indicated one smelled of smoke and an issue with the key card for the door. Let me humbly apologize for the inconvenience caused by these concerns mentioned. Red Roof aims for complete comfort for all guests during their visit, so your comments will be shared with the team in an effort to have the matters fully addressed. We appreciate your feedback and your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Mae

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Hello Mae,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Okay

Konny

Disliked: Cleanliness
Room was dirty, I had to clean the sink and bathroom and tables with a towel and it came back brown
Stayed 2 nights in Nov 2023
Response from Manager on 15 Nov 2023
Hello Konny, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have encountered during your stay. Our housekeeping team takes cleanliness very seriously and we will address your concerns internally. We would appreciate the opportunity to discuss this further, please contact our management team directly.

10/10 Excellent

Michael

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Hello Michael,Dear guest, thank you for taking the time to share your review. We really appreciate your high and kind rating about your recent stay with us. It was a pleasure having you as our guest and we look forward to welcoming you back in the future.

2/10 Terrible

Deana, Fort Stockton

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Was not able to stay. When arrived to check in after 5 hour drive that told me my rooms were not available due to 43 room closures and they didn’t not have 2 rooms to accommodate me. I was there for surgery and no rooms to stay in
Stayed 2 nights in Nov 2023
Response from Manager on 9 Nov 2023
Hello Deana, We apologize for any inconvenience caused by the unexpected room closures during your recent visit. We understand the importance of having a comfortable stay, especially when you have medical concerns. We recommend reaching out to our management team who will be more than happy to assist you further.

2/10 Terrible

TEESA

Disliked: Cleanliness, staff & service, amenities
STAYED HERE FOR 1 NIGHT THE SHOWER WAS DISGUSTING. THERE WAS PUBIC HAIRS ALL OVER THE SHOWER , WHICH TELLS ME IT WAS NOT CLEAN. THERE WAS NO SOAP IN THE DISPENSER. IT WAS LATE AT NIGHT WHEN I ARRIVED AND WAS EXPECTING A SHOWER AND JUST TO GO TO BE. I LET THEM KNOW AND THEY SAID A MANAGER WOULD BE CALLING ME. NO CALL. IN THE MORNING THERE WAS NO HOT WATER. DID I SAY NO HOT WATER. I WILL NEVER STAY HERE AGAIN . APPARENTLY THE STAFF OR THE MANAGER DOES NOT CARE ABOUT CONTACTING ANYONE. I NORMALLY DO NOT DO THIS BUT THIS WAS BEYOND A POORLY RUN PLACE.
Stayed 1 night in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on 8 Nov 2023
Dear Teesa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AMARILLO WEST. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the shower, have no soap in the soap dispenser and all other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We wish you all the best in your future travels.Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Kenneth

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Manager on 9 Nov 2023
Hello Kenneth, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Your comments are valuable to us, and we will certainly take them into consideration for future improvements. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

MaryJane

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Dannielle Rediresponse Specialist on 4 Nov 2023
Hello MaryJane, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AMARILLO WEST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Mindi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay! Good breakfast, great location and spacious rooms:)
Stayed 4 nights in Oct 2023
Response from Manager on 29 Oct 2023
Hello Mindi,Thank you for staying with us! We're thrilled to hear that you enjoyed your stay, particularly the breakfast, location, and spacious rooms. We hope to welcome you back again soon!

2/10 Terrible

Barbara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Never again!
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Barbara,We regret to hear that you were not completely satisfied with your experience at our hotel. Please share the specific issue you encountered, so we can address it promptly.

8/10 Good

Konny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
They are fixing up the property and it is looking great
Stayed 3 nights in Oct 2023
Response from Manager on 26 Oct 2023
Hello Konny,Thank you for your feedback! We're glad to hear that you're enjoying the improvements we're making to our property. We hope you have a fantastic stay with us!

10/10 Excellent

Sheila

Stayed 1 night in Oct 2023
Response from Manager on 14 Nov 2023
Hello Sheila,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel. Should you have any future travel plans, we would be thrilled to welcome you back and provide another exceptional experience.

10/10 Excellent

Annalyhia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Hello Annalyhia,Thank you for your fantastic rating! We are thrilled to hear that you had such an amazing experience at our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great with good variety. Rooms were clean, spacious and comfortable. Only suggestion would be to update some bedding. They were clean but visible cigarette holes.
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Jennifer, Thank you for your feedback! We're delighted to hear that you enjoyed our delicious breakfast and found our rooms clean, spacious, and comfortable. We appreciate your suggestion regarding the bedding and will definitely take it into consideration for future improvements.

4/10 Poor

Rosemary

Disliked: Cleanliness, staff & service, property conditions & facilities
Reported the uncleanliness of room but the morning lady on Friday not much interest! 8:30 am no breakfast only gravey at bottom on pan & no biscuits, nothing!! ZERO !!!! So much for breakfast included stated to front desk lady didn’t seem to care. Very very disappointed, my very first time at Red Roof Inn.
Stayed 1 night in Oct 2023
Response from Manager on 21 Oct 2023
Hello Rosemary, We apologize for the uncleanliness and lack of breakfast. We appreciate your feedback and will address these issues to ensure a better experience in the future.

6/10 Okay

Annalyhia

Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on 15 Oct 2023
Hello Annalyhia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AMARILLO WEST and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

6/10 Okay

Connie

Travelled with partner
Liked: Staff & service
Very old and outdated. The bed was comfortable. We were just passing through and only stayed one night.
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Connie,Thank you for choosing our hotel for your stay. We appreciate your feedback and apologize for any inconvenience caused by the outdated decor. We hope you had a comfortable night's rest and do consider us again in the future.

6/10 Okay

Phillip, Van Alstyne

Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 5 Oct 2023
I appreciate the time that you took to share your sentiments with us, Phillip. Our team at the Red Roof Inn Amarillo West appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Stephanie

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and accommodating. I was broke down in the area and had to extend my stay for several days. They allowed me to keep the same room each time. It was very much appreciated.
Stayed 1 night in Sep 2023
Response from Oshane RediResponse Specialist on 29 Sept 2023
Dear Stephanie, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN AMARILLO WEST regarding the staff and accommodation. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

Becky

Stayed 1 night in Sep 2023
Response from Manager on 20 Oct 2023
Hello Becky,Thank you for your positive feedback! We're thrilled to hear that you had an excellent experience at our hotel. We look forward to welcoming you back in the future!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Room was clean, though it seemed to have left over pet odor. Door lock to room needs fixing. Card reader worked, but the latching mechanism would frequently stick. Door to the vending/ice area was sagging on the hinges and had to be pulled hard to get it to open. In general, this property looks like it could use some more attention to the property maintenance.
Stayed 1 night in Sep 2023
Response from Oshane RediResponse Specialist on 26 Sept 2023
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the RED ROOF INN AMARILLO WEST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described along with the other issues mentioned. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Rick

Stayed 1 night in Sep 2023
Response from Manager on 17 Oct 2023
Hello Rick,Thank you for the 5-star rating! We are thrilled to hear that you enjoyed your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Teodorica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from desk clerk when we check in Mersediez . Room clean & spacious
Stayed 1 night in Sep 2023
Response from Manager on 24 Sept 2023
Hello Teodorica,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our service and room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 Good

antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
meet my needs on daily bases necesaries
Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on 20 Sept 2023
Dear Antonio,The team and I at the RED ROOF INN AMARILLO WEST appreciate your comments following your recent stay with us. You mentioned we were able to meet your needs during your stay. At Red Roof, we aim to deliver great experiences for all our guest and we’re proud to have achieve that with your visit. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManangementRediResponse Specialist

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 4 Sept 2023
Dear Guest,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Ashley

Stayed 1 night in Aug 2023
Response from Manager on 28 Oct 2023
Hello Ashley,We're sorry to hear that you had a disappointing experience at our hotel. Please provide more details so we can address your concerns.