Indoor pool

Reviews of Holiday Inn Express & Suites Amarillo, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 560 out of 860 reviews" "
Rating 8 - Good. 224 out of 860 reviews" "
Rating 6 - Okay. 31 out of 860 reviews" "
Rating 4 - Poor. 20 out of 860 reviews" "
Rating 2 - Terrible. 25 out of 860 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sarie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The management at this hotel doesn’t care about their guests at all. Our booking was made right at midnight so Expedia’s software booked it for the date after midnight, which was the next night. The management at the hotel said they had rooms for the night we needed, but didn’t want to accommodate us and wanted us to make another booking without refunding the first booking. Completely selfish, don’t trust them with your money.
Stayed 1 night in Mar 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was good. We had been moved from another location due to a flood. We should have been offered a discount on our room for the inconvenience.
Stayed 1 night in Mar 2024

10/10 Excellent

Lenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply wonderful!
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and we were able to walk to dinner.
Stayed 1 night in Mar 2024

10/10 Excellent

Storey

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Super easy to check in! My boyfriend and I had our trailer, and two vehicles! They were safe at night and the area was properly lit even at the back of the building (where we parked)
Stayed 1 night in Feb 2024

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent
Stayed 1 night in Feb 2024

8/10 Good

Chris

Liked: Staff & service, property conditions & facilities
Good location next to the interstate.
Stayed 1 night in Feb 2024

2/10 Terrible

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be Careful here. Very insecure location. Went in and slept for 5 hours had my truck broken into and everything stolen! There is no security cameras according to the front desk. Be careful if you stay here.
Stayed 1 night in Jan 2024

8/10 Good

Deep

Stayed 1 night in Jan 2024
Response from Hotel Staff on 23 Jan 2024
Thank you for staying at the Holiday Inn Express & Suites Amarillo ! Hope to welcome you back soon!

6/10 Okay

Lori

Liked: Cleanliness, staff & service, amenities
I was is room 14 ground floor there must be a boiler room or ac room to my left because all I heard was clicking and banging all night. Doors and walls are paper thin I could hear everything in the hallway from people talking to kids screeching to housekeeping carts and them talking to each other. Other than that is was ok. Didn’t get any bed bug bites so that’s a plus. The bathtub is tiny and I’m a small guy but at least it had one. Better than sleeping in my car in the Walmart parking lot!
Stayed 1 night in Dec 2023
Response from H on 3 Jan 2024
Dear Valued Guest,Thank you for choosing the Holiday Inn Express & Suites Amarillo and for your time in providing feedback about your recent visit. We are saddened to hear that we did not quite meet your expectations and there were issues with the noise level during your stay and we apologize for your inconveniences. Again, thank you for your time and we hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Timothy, Tulsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice fitness center.
Stayed 1 night in Dec 2023
Response from Hotel Staff on 3 Jan 2024
Thank you for choosing the Holiday Inn Express & Suites Amarillo ! We are very pleased to hear that you enjoyed your stay and hope to welcome you back very soon!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Staff on 3 Jan 2024
Thank you for staying at the Holiday Inn Express & Suites Amarillo and for your perfect rating ! We wish to have the opportunity to serve you again!

10/10 Excellent

SUSAN

Stayed 1 night in Dec 2023
Response from Hotel Staff on 3 Jan 2024
Thank you staying at the Holiday Inn Express & Suites Amarillo and for your perfect star rating! We hope that you will allow us another opportunity to serve you again sometime in the near future.

10/10 Excellent

Hope

Travelled with partner
Liked: Amenities
Restaurants within walking distance.
Stayed 1 night in Nov 2023

10/10 Excellent

Deana, Loveland

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Hotel Staff on 23 Jan 2024
Thank you for staying at the Holiday Inn Express & Suites Amarillo ! We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Daniel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds and breakfast were great. There are also quite a few restaurants close by. My only complaint is that you hear highway traffic.
Stayed 1 night in Nov 2023

10/10 Excellent

Emmett M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late, so easy to check in. Was clean, early breakfast worked well
Stayed 1 night in Nov 2023

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Nov 2023

10/10 Excellent

STEVEN AND LYNN

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurants are within walking distance
Stayed 1 night in Nov 2023
Response from Hotel Staff on 3 Jan 2024
Thank you for choosing the Holiday Inn Express & Suites Amarillo and for your time in sharing your feedback! We are pleased to hear that you enjoyed your stay with us and we wish to welcome you back in the future.

10/10 Excellent

LELAND, FAYETTEVILLE

Stayed 1 night in Nov 2023
Response from Hotel Staff on 23 Jan 2024
Thank you for staying at the Holiday Inn Express & Suites Amarillo ! We hope to welcome you back soon!

10/10 Excellent

Brian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn express in Amarillo
The bed was heavenly, so soft you just fall right to sleep. Very clean and very nice people there we loved it!!!
Stayed 1 night in Nov 2023
Response from Hotel Staff on 3 Jan 2024
Dear Valued Guest,Thank you for choosing the Holiday Inn Express & Suites Amarillo and for taking the time to provide such wonderful comments! We look forward to serving you again in the near future!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Oct 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Just easy to check in nonissues
Stayed 1 night in Sep 2023

8/10 Good

Kathleen

Homeless people in the parking lot. Drunks from the restaurant across the parking lot.
Stayed 1 night in Oct 2023

10/10 Excellent

Sherry

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are always friendly and helpful.
Stayed 1 night in Oct 2023
Response from Hotel Staff on 29 Nov 2023
Thank you for staying at the Holiday Inn Express & Suites Amarillo and for your review. We are happy to hear that our staff was friendly and helpful! We hope to see you again!

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Clay

Stayed 1 night in Sep 2023

8/10 Good

Diane

Travelled with family
Liked: Amenities
We were greeted warmly. We arrived quite late. No issues at check in. Beds were very comfortable and room very clean. Good repair. I would recommend a larger bath mat though the shower sprayed outward quickly.
Stayed 1 night in Sep 2023

10/10 Excellent

rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 1 night in Sep 2023

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Bert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Very clean.
Stayed 1 night in Aug 2023

10/10 Excellent

Jayme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Edward

Stayed 1 night in Aug 2023

8/10 Good

Jeffrey Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The check in was very fast in the staff incredibly friendly as well as helpful. Inside was very clean and quiet.
Stayed 1 night in Aug 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
I love the convenience of the I40 location combined with outstanding cleanliness of this hotel!
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
No wifi and no hot water in shower
The staff were pleasant and accommodating. The hotel had no wifi available and hot water didn't work in the shower. I've never complained about a stay in a hotel, but this one got me obviously worked up. My subtle suggestion on checkout didn't seem to phase them so here I am writing a negative review for the first time in my 43 years. Disappointing.
Stayed 1 night in Aug 2023

10/10 Excellent

Jill, Louisburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and convenient
Stayed 1 night in Aug 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very impressed with the breakfast. The best I’ve seen in a hotel.
Stayed 1 night in Aug 2023

8/10 Good

Rebecca

Stayed 1 night in Aug 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Well locatef
Stayed 1 night in Aug 2023

10/10 Excellent

Rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2023

10/10 Excellent

Cullan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay! Loved the property.
Stayed 1 night in Jul 2023

10/10 Excellent

Dare

Stayed 1 night in Jul 2023

6/10 Okay

Kirin

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Easy location with food options very close. However, room had an odd odor and staff wasn’t very accommodating.
Stayed 1 night in Jul 2023

10/10 Excellent

suzan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Worth the price, clean well maintained. The breakfast food was appetizing.
Stayed 1 night in Jul 2023

2/10 Terrible

Justin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This place is for the dogs
We arrived late in the evening from traveling all day. Our room 104 was so musty and rank. It smelled like a dead wet dog. The blonde gal that checked us in was more than nice to us but no more 2queen bed rooms were available. All she could offer was a king suite. With 4 people I really needed two beds but she wasn’t allowed to comp me an extra room. Ended up at Drury Inn and Suites. It was cheaper and much nicer. I booked this through Hotels.com and the room is non refundable. The young lady at the desk gave me a confirmation # and said it would be fully refunded. We’ll see.
Stayed 1 night in Jul 2023

8/10 Good

Suzan

Business traveller, Travelled with group
Great bed although very high to get in. The staff was great!
Stayed 1 night in Jul 2023

10/10 Excellent

Valerie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk lady was excellent!!💕 everyone was very nice! Very clean!!
Stayed 1 night in Jul 2023