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Reviews of Holiday Inn Express & Suites Amarillo West, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Amarillo West, an IHG Hotel
8330 W Amarillo Blvd, Amarillo, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 754 out of 1002 reviews" "
Rating 8 - Good. 163 out of 1002 reviews" "
Rating 6 - Okay. 41 out of 1002 reviews" "
Rating 4 - Poor. 16 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

fernando, Sugar Land

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Ok room was not ready at 2 pm
Stayed 1 night in Apr 2024

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay on your way to Santa Fe. Beautiful large rooms and a great breakfast. Highly recommended.
Stayed 1 night in Apr 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

cherish

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay! Amazing staff and the room was very well kept. Slept great! Will come back.
Stayed 4 nights in Apr 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Room and Breakfast were excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room with super comfy beds! My only complaints were no extra blankets in the room and the breakfast was meh. Everything else was perfect!
Stayed 1 night in Apr 2024

10/10 Excellent

Frances

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room exceeded my expectations. Very clean, very comfortable bed, and truly one of the best hotel rooms I’ve ever stayed in on a road-trip
Stayed 1 night in Apr 2024

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Would definitely recommend
Stayed 3 nights in Apr 2024

10/10 Excellent

Susan, Garland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin, stillwater

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean, with a comfortable bed. It was easy to get to from the interstate, and gas was close by.
Stayed 1 night in Apr 2024

8/10 Good

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the room and facility were clean and that the parking area seemed safe. However, I struggled to get some rest because the rooms had poor insulation. I could hear the neighbors talk and the televisions blare late into the night. In addition, the doors slamming in the morning and people talking early in the hallway were quite disturbing. I wish this hotel had well-insulated rooms, doors, etc. That way, people can rest and relax undisturbed. I do not think I will return.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Easy access to the freeway.
Stayed 1 night in Mar 2024

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful love love everything about the hotel ! Highly recommended
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Comfortable bed. Roomy bathroom. Wide variety of breakfast choices. Lots of restaurants nearby, though not safe to walk due to busy roads. Very nice workout facility. It would be nice to have a guide on the tv to see what is playing on each channel.
Stayed 1 night in Mar 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property & room. Check in agent was efficient & friendly. We’ve stayed here before & will stay here again when passing through Amarillo.
Stayed 1 night in Mar 2024

8/10 Good

Pat

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating young lady at the front desk. Beds were too soft for our liking but otherwise nice. Good breakfast. Great coffee. Clean and new.
Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so clean!!
Stayed 1 night in Mar 2024

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024

10/10 Excellent

Sherrie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Rooms were spacious and clean. Staff was friendly. Fresh variaty of breakfast items.
Stayed 1 night in Mar 2024

8/10 Good

Tiffany, Milford

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations were beyond my expectation. Great location.
Stayed 1 night in Mar 2024

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls are thin and I could hear the family in the room next door. Bed was extremely comfortable, so I did fall asleep rather quickly. Would definitely recommend.
Stayed 1 night in Mar 2024

6/10 Okay

Karen, Joliet

Travelled with family
Liked: Staff & service, property conditions & facilities
Overall an okay property however bathroom had hair all over from previous guest and parking is very limited.
Stayed 1 night in Mar 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Teresa

Liked: Cleanliness, staff & service
The room was noisy
Stayed 1 night in Mar 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good beds. Nice amenities. Breakfast staff just stood there. Hot water for tea was out.
Stayed 1 night in Mar 2024

10/10 Excellent

Ronnie

Stayed 1 night in Mar 2024

10/10 Excellent

kelly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for a one night stay with the family on the way to Colorado. We enjoyed the breakfast too!
Stayed 1 night in Mar 2024

10/10 Excellent

Holley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brianna

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
My family and our pets had to evacuate our home due to wildfires, our entire town and surrounding towns did too. Every hotel in the city was booked and extremely busy! The front desk clerk was quick and friendly and I was extremely appreciative of her customer service during such a wild time.
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Travelled with partner
Very clean and nice welcome
Stayed 1 night in Feb 2024

10/10 Excellent

Alexis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got out early for pre op as my dad has surgery tomorrow and property was able to get us to one of our rooms early so my parent's can rest.
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 1 night in Feb 2024

2/10 Terrible

Justin

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Jiaann

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well designed. Enough space on landing zone for luggage. Nice office table to do work. I like the Dove brand of soup. Breakfast area well attended and cleaned.
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice newly renovated property. Would stay again
Stayed 1 night in Feb 2024

6/10 Okay

Brian

Should be nicer for that kind of money, simple, now fix it.
Stayed 2 nights in Feb 2024

6/10 Okay

Tariq

Travelled with family
Average
Stayed 1 night in Feb 2024

10/10 Excellent

Lynette

Stayed 1 night in Feb 2024

4/10 Poor

Mike

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not up to the standards of the brand. Dingy and a little rundown.
Stayed 1 night in Feb 2024

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024

8/10 Good

Sarina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience, just wish breakfast served bacon!
Stayed 1 night in Feb 2024

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, good breakfast friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Annetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and comfortable. Limited breakfast options. Good people at the desk. Beautifully quiet. Enjoyed my stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Gerald

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Stanley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, relatively new property. Nice rooms with good appointments. Lots of room inside the room. Bathroom was clean, good water pressure. Friendly staff, nice breakfast. We would book this again if we come through Amarillo!
Stayed 1 night in Feb 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love holiday Inn Express!
Stayed 1 night in Feb 2024