Ratings based on 313 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 07-Sep-2016
Recommend staying in main building. Ants broken toilet seat, and dated AC in the room we stayed in. Gorgeous views from the main building. Staff was excellent.
4out of 5
by A verified traveller from Montreal

Bel hôtel avec une vue magnifique sur Positano

Posted 25-Aug-2016
Pros: vue superbe, beau lobby
Cons: plus de chaises à la piscine (moins grosses peut-être mais en plus grande quantité), nouvelles serviettes pour la piscine, elles étaient usées
Location: bien mais un peu haut, beaucoup de marches à monter
Nous avons passé un très beau séjour chez Villa Franca, ou la vue de notre balcon était particulièrement belle sur Positano. La chambre était confortable et le personnel accueillant. L'hôtel est situé tout en haut donc l'on doit prévoir prendre la navette fournie par l'hôtel qui passe à des heures fixes, un peu en recul du village mais dans une partie plus calme.
4out of 5
by Pekka

This traveller left a rating score only Posted 26-Jun-2016 on Hotels
4out of 5
by A verified traveller

Posted 19-Jun-2016
Pros: Very fresh, clean and bright. Room excellent size.
Location: Lots of nice restaurants.
Lovely hotel with great room and bathroom facilities. Pool area very good too. Positano not best place to have a car but parking facility available close to hotel. Lots of good restaurants close by. Positano very hilly, some 600 stairs down to beach from hotel.
2out of 5
by Jennifer

Awful stay. Spend your money elsewhere!

Posted 16-Jun-2016 on Hotels
Extremely disappointed with this hotel. I booked 4 nights for the final leg of our honeymoon and it was nothing like we expected. The room was very small, with cupboard doors hanging off. The air con was broken and also the jacuzzi tub in our room didn't work. After 2 hours maintenance tried to fix the jacuzzi which then flooded the entire room. After several complaints they changed our room the next day. I demanded a free meal in their restaurant for the inconvenience as we had missed our reservation at another place we had booked. I appreciate what the staff did for us to try to rectify the situation, however it should never have been an issue to begin with, especially with this being a top rated hotel and costing me £380/night to stay there.
2out of 5
by A verified traveller from Portland, OR

Disappointed in hotel comfort.

Posted 09-Jun-2016
Pros: The view
Cons: Friendliness of staff
Our room was very nice with a beautiful view. Many of the staff were unfriendly...we were rushed when we checked out, the bill was written in Italian, and after looking it over I found we were charged for beer and wine which we did not order. About an hour later I called and was treated even worse. I was told I had to email them with my complaint in order to be refunded. I tried from Italy and from the US and it wouldn't go through.I am not so upset about the overcharge, mistakes happen, but I was greatly disappointed in their response. I would certainly NOT recommend this hotel.
4out of 5
by Michael T. from Humlebæk

Posted 09-Jun-2016 on Hotels
Fantastic stay in Positano at Villa Franca. Especially the staff was extremely friendly and service oriented. Overall great hotel with fantastic location and nice facilities, however this is also reflected in the price. Be aware that if you want to move around the town by foot you need to be in good shape since the location is very much elevated over the town. Best way to mive around is to use the stairs, but it is heavy stuff! My wife and I loved it.
5out of 5
by Kathleen

Great Hotel. Surpassed our expectations.

Posted 03-Jun-2016 on Hotels
Service for breakfast, dinner and bar area was top notch. Very clean hotel and rooms. Great food. Great breakfast. Great pool and bar area. Location was good for the view but was a lot more steps (600+) than what was listed on the website (200 and something) but there was a hotel shuttle which was convenient. Very few deltas but they are: check in/front desk staff not overly helpful and knowledge about options in the area. That was a little surprising. Room was a little loud...could hear every hallway conversation, footsteps... Also as someone else posted about, the dog. There is a dog somewhere in the area that barked nonstop for the 5 days we were there. It wasn't so bad with the door shut but could still be heard. Not much the hotel can do about that but something to be aware of. One other non hotel related note...we highly recommend Da Vincenzo (Viale Pasitea, 172, 84017 Positano SA, Italy). Family owned business fro 158 years. Phenomenal food and service. Not far from the hotel. Overall a great hotel. Highly recommend it
5out of 5
by Alejandra from Buenos Aires

Vista increíble !

Posted 02-Jun-2016 on Hotels
La estadía en este hotel fue espectacular de inicio a fin. La vista es invaluable! En especial desde la piscina y zona de desayuno. El servicio es muy bueno. Todo el personal es muy amable. Lo recomiendo!
5out of 5
by A verified traveller from London

WOW - total relaxation in style.

Posted 14-May-2016
This is the most beautiful Butique hotel we have ever stayed in. Key highlights: Rooms - the hotel used to be a private residence and the rooms have been carefuly decorated to provide traditional Italian elegance and comfort. Our bed and choice of pillow ensured this. The view from our balcony was stunning, words can not describe and the pictures do not do it justice so you will have to go. We were lucky that it was just the right temperature to enable us to leave the door open and fall asleep to the sound of the waves. Staff - We could not fault the staff they work exceptionally hard to make your stay perfect. With class and style they are all the perfect combination of helpful, friendly and discrete. Food - Amazing! The tasting menu on our first night will remain a cullinary experience I will never forget. The hotel expensive, but worth every penny. On holiday we love to enjoy a long leaisurly breakfast and this did not disappoint the buffet selection was small but perfectly formed with everything you could wish for from ham and cheeses to smoke salmon and your choice of eggs freshly prepared for you, plus much more. To be enjoyed with another stunning view. Location - The hotel sits at the top of Positano meaning you get the most wonderful views from all parts of the hotel. The rooftop pool and bar was perfect for enjoying a spot of sunbathing and lunch. There are many, many steps down to the toan but the hotel provides a regular and reliable shuttle service.