Lost belongings, no help trying to find them
Posted 02-Oct-2015 on Hotels
We had a great stay at Hotel Royal Prisco... until the very end that is! The location is great, breakfast is delicious, room is comfortable with beautiful views and in the heart of Positano! However, we had bought a beautiful hand painted large canvas painting when we were in Rome earlier in the week, and it somehow disappeared from our room (it was rolled up and hidden in the closet). We called in management and the housekeepers, and asked if they had seen it and if anyone else had access to the room, and they denied seeing it and when asked if anyone had access to the room, the owner shrugged and said she wasn't sure. We emailed the hotel asking for follow-up once we returned home and there was no email back. We are disappointed in how the hotel responded to our lost belongings!