Altura Holidays from £303

The room was a claustrophobic box. No outdoor access, just a frosted window that overlooked the middle part to the building. I wasn't expecting much, but seriously, this was bad. The bed was rock hard, as well as the pillows. I got 0 sleep the 2 nights. The room had peeling wallpaper, stains and broken light switches. The bathroom was old and worn. They make you leave the key each time you leave. We noticed that the purpose is to save $$ and shut off the AC once you walk out. We returned to our room after a 6 hour outdoor excursion to find the AC DISCONNECTED. After 15 minutes of sweating trying to turn it on, I went down to the FD for help and heard them discussing which rooms were turned off. Seriously? They came up and got it working by going into everyone elses room on the floor (using the master key) and checking. Their explanation, which was untrue was that our neighbors has their AC set to heat and were controlling ours. Seriously? It is SUMMER. I tried to interrupt and say it made no sense but couldn't get a word in. Unacceptable. For breakfast you must reserve a time slot the night before and provide room # when you get to the "breakfast space". All they had was coffee, bread, prepackaged pastries, boxed juice and milk. Do yourself a favor and stay somewhere else. I don't know how they have good ratings. See my pictures.

Very clean and great breakfast

Felt more like a three star than a four star hotel. Beds not very comfortable, one small pillow per bed, rough, small towels. You have to ask for a key to the gym, per day. Good location, nice room overall.

Great experience, helpful staff, spacious room and the bed was wonderful. I will book again when working in Valencia.

Lovely hotel in a great location. The staff were wonderful throughout our stay—friendly, helpful, and welcoming. The rooms were a great size, clean, and very comfortable. We had a fantastic stay and would happily return.