Ratings based on 81 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Staff are helpful

Posted 01-Oct-2016 on Lastminute
We have enjoyed the hotel. It's breakfast room service could do with more staff.
3 out of 5
by A verified traveller

Posted 06-Jul-2016 on Hotels
Helpful staff. Had an issue with the bed on the first night, it was taken care off the next morning. The Resturant and garden on the property is very nice. The hotel is walking distance from many attractions.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 31-May-2016 on Hotels
2 out of 5
by A verified traveller

Posted 17-Sep-2015
This cannot be a 4 stars hotel! Rooms are very hold and all facilities are very disappointed (towels, television, bed very small, ecc....)
5 out of 5
by A verified traveller

Bolzano find

Posted 30-May-2015 on Hotels
Beautiful garden that many rooms overlook. American bar for those missing a familiar martini. The rooms were spacious and elegant and the desk staff helpful. The breakfast buffet was included in room price and was excellent. There is a garage attached, but make a reservation for parking ahead of your stay. I would definitely recommend this hotel and stay there again myself.
2 out of 5
by A verified traveller

Not the luxury hotel we thought

Posted 25-Nov-2014
Pros: Nice sauna in the basement, decent breakfast buffet in the morning, very good location in the heart of Bolzano
Cons: Decor, furniture, beds, shower. An old historic hotel doesn't need to be dingy, it could be luxury.
Location: Take a tour of the nearby orchards and vinyards. Rent a bike and check out the nearby castles.
The Luna hotel is great if you enjoy the details of a very old historic hotel, would like to take baths, and would like a sauna in your hotel. However for us, a mid-twenties couple, this hotel was disappointing. The decor was less than inspiring, the shower sprays water all over the floor, the furniture is ancient. We were excited about the spa in the basement which has a nice sauna and a luke-warm tub, but it didn't overcome the creepy paintings in the hallway or the mint green wall paper in our room. Overall I will not be returning.
3 out of 5
Recommended
for Everyone
by A verified traveller

Humdrum 4 Star

Posted 16-Aug-2014
Pros: location
Cons: lots - see above
Location: too many to mention. go to the tourist info office at walther square
Location is great - right at the edge of the old town. Walk to almost all shops and museums. Beds are double twin, with stiff mattresses, not very comfortable decor is old - maybe on purpose. they could use more efficient furniture and layout. there are almost no amenities - no creams, only body gel/shampoo combos. Breakfast service is not bad but always the same and a bit slow. Dinner at the restaurant is a slow tortured affair. Not well managed. With so many restaurants in town close by there is no point to eat there.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice alpine atmosphere

Posted 18-Sep-2013
The hotel is comfortable and the staff very helpful. The buffet breakfast was impressive and the bar and lounge facilities OK. Some of the furniture and fittings are starting to look a bit tired but everything worked all right. We had one of the slightly bigger rooms which had a nice balcony.
3 out of 5
by A verified traveller

Not a 4 star hotel

Posted 08-Jul-2012
Pros: Great location
Cons: Not a 4 star hotel
Location is great, but this is not a 4 star hotel. Miny shower, missin ammenities.
5 out of 5
by A verified traveller

Excellent choice

Posted 01-Sep-2011 on Hotels
Just a few blocks from the train and bus stations. Very clean. Very friendly staff. Good breakfast. Absolutely no complaints.