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Reviews of Steigenberger Hotel de Saxe

Steigenberger Hotel de Saxe
Neumarkt 9, Dresden, SN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 646 out of 1000 reviews" "
Rating 8 - Good. 284 out of 1000 reviews" "
Rating 6 - Okay. 51 out of 1000 reviews" "
Rating 4 - Poor. 13 out of 1000 reviews" "
Rating 2 - Terrible. 6 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Petra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Susann Starke on 27 Mar 2024
Sehr geehrte Petra, besten Dank, dass Sie unser Steigenberger Hotel de Saxe für Ihre Reise in die sächsische Landeshauptstadt gewählt haben sowie für Ihr damit verbundenes Rating via Expedia. Schade, dass wir Sie, gemessen an Ihrer Punktebewertung, nicht rundum überzeugt haben. Hoffentlich dürfen wir Sie bei passender Gelegenheit erneut begrüßen und von unserem Service begeistern. In der Zwischenzeit wünsche ich Ihnen nur das Beste und sende viele Grüße, Susann Starke, General Manager

10/10 Excellent

Shui-Kee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Best location in Dresden; friendly and helpful staff.
Stayed 3 nights in Feb 2024
Response from Susann Starke on 23 Feb 2024
Dear Shui-Kee, thank you for taking the time to review our hotel after your recent visit and for choosing our Steigenberger Hotel de Saxe for your trip to Dresden. I am pleased that you found the hotels location so convenient, and that you enjoyed your overall experience. I look forward to welcoming you back - hopefully very soon. Kind regards, Susann Starke, General Manager

10/10 Excellent

Sadie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Centrally located, friendly staff. Tons of options for shopping and dining nearby.
Stayed 2 nights in Dec 2023
Response from Susann Starke on 16 Jan 2024
Dear Sadie, thank you for posting a lovely review of your stay at our Steigenberger Hotel de Saxe. I am delighted that you enjoyed your stay with us. Your words about the central location and the friendly staff are much appreciated. It is important to us that our guests have a pleasant experience, and I am pleased to hear that you enjoyed the numerous shopping and dining options nearby. I hope to welcome you back soon. Kind regards, Susann Starke, General Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Susann Starke on 5 Jan 2024
Dear Andrew, thank you very much for your good rating following your recent stay with us. Hopefully you will be back very soon! Best regards, Susann Starke, General Manager

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very clean, and perfect location
Stayed 1 night in Dec 2023
Response from Susann Starke on 5 Jan 2024
Dear Gloria, thanks a million for giving your recent stay at our Steigenberger Hotel de Saxe such a fantastic review. It shows that our daily efforts were highly appreciated, and we could not be happier about the fact that you enjoyed your time with us. Please recommend us to your friends and come back again someday for another wonderful stay with us. Kind regards, Susann Starke, General Manager

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast I’ve ever had at a hotel. Absolutely beautiful location. Great stay!
Stayed 2 nights in Oct 2023
Response from Melanie Schneider on 4 Oct 2023
Dear Jordan, Thank you very much for choosing the Steigenberger Hotel de Saxe and your great feedback! We are very pleased to hear that we managed to completely delight you during your time in Dresden. We hope to be able to welcome you back to our hotel at the next opportunity. With kind regards,Melanie SchneiderRooms Division Manager

10/10 Excellent

Scott

Stayed 2 nights in Aug 2023
Response from Melanie Schneider on 4 Oct 2023
Dear Scott, Thank you very much for choosing the Steigenberger Hotel de Saxe and your great feedback! We are very pleased to hear that we managed to completely delight you during your time in Dresden. We hope to be able to welcome you back to our hotel at the next opportunity. With kind regards,Melanie SchneiderRooms Division Manager

10/10 Excellent

Kayla

Stayed 1 night in Aug 2023
Response from Melanie Schneider on 4 Oct 2023
Dear Kayla, Thank you very much for choosing the Steigenberger Hotel de Saxe and your great score! We are very pleased to hear that we managed to completely delight you during your time in Dresden. We hope to be able to welcome you back to our hotel at the next opportunity. With kind regards,Melanie SchneiderRooms Division Manager

10/10 Excellent

Stefanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Aug 2023
Response from Susann Starke / General Manager on 27 Aug 2023
Thank you very much for your extremely positive feedback and your praise! We are especially pleased that you felt so comfortable with us at the Steigenberger Hotel de Saxe and that we were able to convince and delight you. We hope to be able to welcome you again on your next visit in Dresden. In the meantime, we remain with warm regards.

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location, quiet rooms
Stayed 3 nights in Aug 2023
Response from Susann Starke on 31 Aug 2023
Dear Mrs. Angela, Thank you very much for your kind feedback. We are very pleased you had a fantastic stay with us. We are happy our central location has proofed to be helpful for you, just as much as comfortable, when reaching the hotspots of the city and the sights you wanted to visit. We hope to be able to welcome you again on your next visit in Dresden. In the meantime, we remain with kind regards. Susann StarkeGeneral Manager

10/10 Excellent

Jozef

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good.
Stayed 3 nights in Jul 2023
Response from General Manager on 7 Aug 2023
Dear Mr. Jozef, thank you very much for your great feedback, thank you for choosing our hotel for your visit to Dresden. We are pleased to learn that you enjoyed your stay with us and hope to welcome you again. Best regardsSusann StarkeGeneral Manager

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on 21 Jul 2023
Sehr geehrter Herr Sebastian, herzlichen Dank für Ihren Besuch und für Ihre tolle Bewertung. Wir freuen uns sehr, dass es Ihnen bei uns gefallen hat und hoffen, Sie demnächst wieder bei uns begrüßen zu dürfen. Mit herzlichen GrüßenSusann StarkeGeneral Manager

10/10 Excellent

shelly

Travelled with family
Liked: Staff & service, property conditions & facilities
Beautiful hotel in a great area! Loved our stay there!
Stayed 2 nights in Jun 2023
Response from General Manager on 13 Jun 2023
Dear Mrs. Shelly, thank you very much for your great feedback and for choosing our hotel for your visit to Dresden. We are happy to learn that you spent a great time with us and hope to welcome you again soon. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I usually stay here when in Dresden. It never disappoints. Lovely staff. Perfect amenities and always a spotless room. This hotel stays updated so it never looks like faded elegance. A rare combination of elegance and comfort.
Stayed 1 night in Jun 2023
Response from General Manager on 7 Jun 2023
Dear Mrs. Elizabeth, thank you very much for your great feedback, thank you for being our guest once again. We are happy to learn that you enjoy your stay with us and hope to welcome you again soon. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Barb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location in the heart of the city. Great staff.
Stayed 1 night in May 2023
Response from General Manager on 25 May 2023
Dear Barb, thank you very much for this great feedback and for being our guest. We are pleased to learn that you spent a great time with us and hope to welcome you again soon. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
A lovely hotel in a charming part of Dresden. Large rooms, comfortable beds, delicious breakfasts. I highly recommend it.
Stayed 1 night in May 2023
Response from General Manager on 11 May 2023
Dear guest, thank you very much for your recommendation and for choosing our hotel for your visit to Dresden. We are pleased to learn that you spent a great time with us and hope to welcome you again soon. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Mark Benjamin

Stayed 2 nights in Apr 2023
Response from General Manager on 19 May 2023
Dear Mr. Mark Benjamin, thank you very much for this great review and for choosing our hotel for your visit to Dresden. We are pleased to learn that you spent a great time with us and hope to welcome you again soon. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Nancy

Stayed 2 nights in Apr 2023
Response from General Manager on 24 Apr 2023
Dear Mrs. Nancy, thank you very much for being our guest and for reviewing your stay. We are happy to learn that you spent a great time with us and hope to welcome you again soon. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Joanna

Stayed 1 night in Mar 2023
Response from General Manager on 10 Mar 2023
Dear Mrs. Joanna, thank you very much for being our guest and for reviewing your stay. We are happy to learn that you spent a great time with us and hope to welcome you again soon. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Armin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I come to Dresden we always stay at the Steigenberger Hotel de Sax. Property and staff are top notch, never in all this years I had a bad experience at this Hotel. Always a pleasure staying here.
Stayed 1 night in Mar 2023
Response from General Manager on 3 Mar 2023
Dear Mr. Armin,thank you very much for this great review and for your nice words, thank you for being our guest once again. We are pleased to learn that you spent a great time with us and hope to welcome you again soon. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Richard

Stayed 3 nights in Nov 2022
Response from General Manager on 27 Dec 2022
Dear Mr. Richard, thank you very much for being our guest and for reviewing your stay. We are pleased to learn that you spent a great time with us and hope to welcome you again soon. Best regards Heidrun WaschhausenGeneral Manager

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Susann Starke on 27 Nov 2023
Sehr geehrte Angela, vielen herzlichen Dank, dass Sie nach Ihrer Heimreise an uns gedacht und unser Steigenberger Hotel de Saxe hier auf Expedia bewertet haben. Es ist schön zu wissen, dass Sie sich bei uns wohlgefühlt haben. Ich freue mich sehr, wenn wir Sie bald wieder begrüßen dürfen und heiße Sie schon heute „Herzlich Willkommen“! Viele Grüße, Susann Starke, General Manager

10/10 Excellent

Bennie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from General Manager on 20 Dec 2022
Dear Bennie, thank you very much for your visit and for this great review. We are pleased to learn that you enjoyed your stay with us and hope to welcome you again soon. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Thomas

Liked: Staff & service, property conditions & facilities, room comfort
Wonderful stay.
This was one of the best hotel I have ever stayed at.
Stayed 1 night in Dec 2022
Response from General Manager on 14 Dec 2022
Dear Mr. Thomas, thank you very much for this great review and for choosing our hotel for your stay in Dresden. We are happy to learn that you spent a great time with us and hope to welcome you again soon. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with perfect location.
Excellent hotel with great location for the Christmas Markets and sightseeing.
Stayed 3 nights in Dec 2022
Response from General Manager on 12 Dec 2022
Dear Mrs. Karen, thank you very much for choosing our hotel for your visit to Dresden, thank you for this great review. We are happy to learn that you spent a great time with us and hope to welcome you again soon. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from General Manager on 8 Dec 2022
Dear Douglas, thank you very much for this great review, thank you for choosing our hotel for your visit to Dresden. We are pleased to learn that you spent a great time with us and in Dresden. We hope you will come back and visit us again. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Diane

Stayed 3 nights in Nov 2022
Response from General Manager on 4 Dec 2022
Dear Diane, thank you very much for this great review, thank you for choosing our hotel for your stay in Dresden. We are pleased to learn that you enjoyed your stay with us. We hope you will come back and visit us again. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from General Manager on 4 Dec 2022
Dear Paul,thank you very much for being our guest and for reviewing your stay. We are happy to learn that you spent a great time with us and hope to welcome you again soon. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from General Manager on 2 Dec 2022
Dear Paul, thank you very much for choosing our hotel for your visit to Dresden, thank you for this great review. We are happy to learn that you spent a great time with us and hope to welcome you again. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from General Manager on 25 Nov 2022
Dear Mr. Robyn, thank you very much for being our guest and for reviewing your stay. We are happy to learn that you spent a great time with us and hope to welcome you again soon. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Andrew

Stayed 4 nights in Oct 2022
Response from General Manager on 1 Nov 2022
Dear Mr. Andrew, thank you very much for being our guest and for reviewing your stay. We are pleased to learn that you emjoyed your stay with us and hope to welcome you again. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Francisco, Goleta

Stayed 1 night in Oct 2022

10/10 Excellent

João

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly staff.
Stayed 1 night in Sep 2022
Response from General Manager on 4 Oct 2022
Dear João, thank you very much for this great review and for your visit in our hotel. We are pleased to learn that you enjoyed your stay with us and hope to welcome you again soon. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Maureen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from General Manager on 30 Sept 2022
Dear Mrs. Maureen, thank you very much for this great review and for choosing our hotel or your visit to Dresden. We are pleased to learn that you spent a great time with us. We hope you will come back and visit us again. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a wonderful stay in Dresden
This hotel is perfectly situated in Dresden. Close to all points of interested with wonderful views over the main town square. The staff is great and the rooms are immaculate. The breakfast is the best we have ever had in any hotel.
Stayed 2 nights in Sep 2022
Response from General Manager on 26 Sept 2022
Dear Mr. Norman, thank you very much for these nice words, thank you for being our guest. We are happy to learn that you enjoyed your stay with us, especially the breakfast buffet. We hope you will come back and visit us again. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and super clean
Stayed 5 nights in Sep 2022
Response from General Manager on 19 Sept 2022
Dear Mrs. Gabriela, thank you very much for this great review and for choosing our hotel for your visit to Dresden. We are pleased to learn that you enjoyed your stay with us and in Dresden. We hope you will come back and visit us again. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Seaulin

Stayed 2 nights in Sep 2022

10/10 Excellent

Linda

Stayed 1 night in Sep 2022

10/10 Excellent

Jason, Short Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location, great very quiet rooms, good bed, excellent breakfast, very friendly staff.
Stayed 2 nights in Aug 2022
Response from General Manager on 6 Sept 2022
Dear Mr. Jason, thank you very much for being our guest, thank you for this great review. We are happy to learn that you spent a great time with us and hope to welcome you again soon. Best regardsHeidrun WaschhausenGeneral Manager

10/10 Excellent

Chang Ryol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Exellent breakfast with fantastic view. Everything is nearby.
Stayed 2 nights in Aug 2022
Response from General Manager on 17 Aug 2022
Dear Chang Ryol, thank you very much for this great review and for choosing our hotel for your trip to Dresden. We are pleased to learn that you enjoyed your stay with us and especially the breakfast. We hope you will come back and visit us again. Best regards Heidrun Waschhausen General Manager

10/10 Excellent

LINDA LUZ

Stayed 1 night in Jul 2022

8/10 Good

Manuel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel directly in the center of Dresden
The Hotel is really in the center of Dresden. The famous church "Frauenkirche" is just around the corner. Perfect location for a city trip. One elevator was not working at the time of the stay. Therefore only one elevator was available for the guests. Water bottles from roomservice are overprized.
Stayed 1 night in Jul 2022
Response from General Manager on 19 Jul 2022
Dear Mr. Manuel, thank you very much for your visit and for your review. We are pleased to learn that you spent a great time with us. We deeply regret that one of the elevators has been out of order during your stay. A spare part was missing for the necessary repair, which reached us after a few days. In the meantime, the elevator is working again. Our Superior rooms offer a free bottle of water upon arrival. If you don't want to use the room service for additional drinks we suggest our Premium rooms for your next trip: they offer two bottles of free water upon arrival and the free use of the minibar, where 2 bottles of water are included per day. We would be pleased to get another opportunity to welcome you again during your next visit to Dresden. Best regards Heidrun Waschhausen General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2022
Response from General Manager on 19 Jul 2022
Sehr geehrter Gast, herzlichen Dank für Ihren Besuch und für Ihre Bewertung. Wir freuen uns sehr, dass Sie sich bei uns wohlgefühlt haben und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Heidrun Waschhausen General Manager

10/10 Excellent

Aksarinth

Stayed 1 night in Jun 2022
Response from General Manager on 8 Jul 2022
Dear Aksarinth, thank you very much for this great review and for choosing our hotel for your stay in Dresden. We are pleased to learn that you spent a great time with us and hope to welcome you again soon. Best regards Heidrun Waschhausen General Manager

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 2 nights in Jun 2022
Response from General Manager on 4 Jul 2022
Dear Mr. Mauricio, thank you very much for this great review and for choosing our hotel for your visit to Dresden. We are happy to learn that you spent a great time with us and hope to welcome you again soon. Best regards Heidrun Waschhausen General Manager

8/10 Good

Sven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

ACM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The his hotel was clean, beautiful on the exterior, and classy. The staff at the front desk was pleasant and helpful.
Stayed 2 nights in May 2022
Response from General Manager on 13 Jun 2022
Dear guest, thank you very much for this great feedback and for your visit in our hotel. We are pleased to learn that you spent a great time with us and hope to welcome you again soon. Best regards Heidrun Waschhausen General Manager

10/10 Excellent

Manfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, lovely breakfast, gorgeous views.
Stayed 1 night in May 2022
Response from General Manager on 16 May 2022
Dear Mr. Manfred, thank you very much for being our guest and for reviewing your stay. We are happy to learn that you spent a great time with us and hope to welcome you again soon. Best regards Heidrun Waschhausen General Manager

10/10 Excellent

Manfred

Stayed 4 nights in May 2022

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, great rooms, very riendly staff.
Stayed 3 nights in Apr 2022
Response from General Manager on 19 Apr 2022
Dear Mr. Martin, thank you very much for your visit and for this great review. We are pleased to learn that you enjoyed your stay in our hotel and hope to welcome you again upon your next trip to Dresden. Best regards Heidrun Waschhausen General Manager