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Reviews of As Cascatas Golf Resort & Spa

5 out of 5
As Cascatas Golf Resort & Spa
Rua Do Brasil, Lote 4.11.1b, Loulé

Reviews

9.4

Exceptional

Rating 10 - Excellent. 296 out of 402 reviews" "
Rating 8 - Good. 83 out of 402 reviews" "
Rating 6 - Okay. 14 out of 402 reviews" "
Rating 4 - Poor. 8 out of 402 reviews" "
Rating 2 - Terrible. 1 out of 402 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic!!! everything is very modern, very clean, a hotel that you want to return to!
Stayed 4 nights in Jan 2024
Response from general manager on 6 Feb 2024
Thank you for your glowing review! We're thrilled to hear that you found everything modern, clean, and welcoming. It's always our aim to provide a memorable experience, and we're delighted that you're eager to return. Looking forward to hosting you again soon!Warm regards,Mário Custódio

10/10 Excellent

Roland

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Oct 2023
Response from general manager on 6 Nov 2023
Dear Guest,We appreciate your perfect score for our resort. Your satisfaction is our top priority, and we're delighted to see that you had a fantastic experience. Thank you for choosing us, and we look forward to serving you again in the future.Best regards,Mário CustódioGeneral Manager

10/10 Excellent

Ken

Liked: Cleanliness, room comfort
Very Good but not Excellent
Pretty nice resort if you golf. A bit far from the old town to walk.
Stayed 11 nights in Sep 2023
Response from general manager on 9 Oct 2023
Thank you for choosing our apartments for your holiday and reviewing your experience. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Mamadu

Travelled with family
Liked: Cleanliness, room comfort
No words to describe the wonderful experience and the amazing facility. I can’t wait to come back.
Stayed 3 nights in Sep 2023
Response from general manager on 25 Sept 2023
We are thrilled you had a memorable experience at our resort and can't wait to welcome you back!

10/10 Excellent

Maria, Crowborough

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Another wonderful stay! Special requests were also given and staff were very friendly and helpful. Pathways are starting to look a bit tired and need to be repaired. Disappointing that the jacuzzi in the pool still isn’t fixed for a second year.
Stayed 11 nights in Sep 2023
Response from general manager on 13 Sept 2023
Thank you for your recent stay and feedback. We're glad you had a wonderful time and appreciated our staff's assistance.We're sorry to hear about the pathways and the jacuzzi. We're working on improving the pathways, and we understand your frustration with the jacuzzi issue. We're actively addressing it.We value your input and hope to provide an even better experience on your next visit.

10/10 Excellent

Mark Francis

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, property was amazing and staff were lovely. Will definitely be back again.
Stayed 14 nights in Aug 2023
Response from general manager on 28 Aug 2023
We can't wait to welcome you back for another memorable experience. Your enthusiasm and intention to return mean the world to us. Looking forward to your next visit!

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, amenities
This is a four stars hotel, not five. You need to walk to the affiliated hotel to get pool towels, ice and take the shuttle to go to the marina. The room furniture need to be upgraded. Housekeeping- they were unable to provide daily small face towels.
Stayed 5 nights in Jul 2023
Response from general manager on 25 Jul 2023
We apologise for the shortcomings in the service but trust you had an overall pleasant experience and we hope you will visit again soon!

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We found our 2 bedroom apartment to be clean and spacious. The pool was a bit busy but the larger Hilton pool always had space. The Hilton buffet breakfast was excellent and barely a 2 minute walk through the pool area.
Stayed 7 nights in Jun 2023
Response from general manager on 3 Jul 2023
It is lovely to see your 5/5 rating and positive feedback! We are thrilled you enjoyed your stay at our resort and look forward to welcoming you back.

10/10 Excellent

Edel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartments were extremely spacious and had everything one would need. The resort itself had beautiful grounds, pools and spa all of which made the stay a really enjoyable stay. Cant wait to return!
Stayed 7 nights in Jun 2023
Response from general manager on 3 Jul 2023
We are delighted to hear that you were so impressed with our apartments and resort facilities, and can't wait to welcome you back!

10/10 Excellent

Donall, Belfast

Stayed 7 nights in Jun 2023
Response from general manager on 25 Jul 2023
We trust you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Carmel

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Jun 2023
Response from general manager on 26 Jun 2023
From all of us at the Cascatas Resort, we thank you for the excellent rating and hope to see you again soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay at As Cascatas. Apartments are large and comfotable and breakfast is great.
Stayed 8 nights in Jun 2023
Response from general manager on 19 Jun 2023
We are thrilled you had an excellent stay at our resort and very much look forward to welcoming you back.

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, room comfort
Stayed 12 nights in Jun 2023
Response from general manager on 19 Jun 2023
From all of us at the Cascatas Resort, we thank you for the excellent rating and hope to see you again soon.

10/10 Excellent

Jane

Stayed 8 nights in May 2023
Response from general manager on 30 Jun 2023
We are happy to see your 5/5 rating! Thanks for allowing us to be a part of your holiday experience. Looking forward to welcoming you back!

10/10 Excellent

Jane

Stayed 8 nights in May 2023
Response from general manager on 30 Jun 2023
We are happy to see your 5/5 rating! Thanks for allowing us to be a part of your holiday experience. Looking forward to welcoming you back!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from general manager on 1 Jun 2023
The team at "As Cascatas" thanks you for your preference and the excellent rating. We look forward to your next visit.

10/10 Excellent

Sandra, hillside

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Excellent service people were nice and polite very professional
Stayed 7 nights in May 2023
Response from general manager on 29 May 2023
We are happy to see your 5/5 rating! We thank you for allowing us to be a part of an excellent experience and very much look forward to welcoming you back.

10/10 Excellent

margaret

Liked: Cleanliness, room comfort
The Hard bed let the place down
The Weather was good for the first week of May 28c , the facilities were excellent , the property had everything and more that you would have in your home . you could avail of the Breakfast in the Main Hotel. This was great value for money. we eat in the restaurant on one evening the food was Average not 4 star standard and some of what we asked for was wrong .the space was cold and lacked atmosphere , whilst there another table were complaining about their order , the bar food during the day was better than the restaurant and the service from the staff both in the morning and at lunch was far better Friendly and seemed more engaged. Apart from the dining experience the only other issue I had was with the Bed . its was like a rock not to my preference .i said it to the girl on reception when I was leaving because overall the stay was fantastic and I don't like to give a review without telling the Hotel . great value for Money , Private quiet , i just had to sleep on the couch .it would be 10/10 if not for the bed and the evening restaurant .
Stayed 5 nights in Apr 2023
Response from general manager on 22 May 2023
Thank you for staying with us and sharing your feedback about the accommodations and resort facilities. We are pleased you enjoyed the overall experience but very much regret to hear of your dissatisfaction with the dining experience at one of our restaurants and the uncomfortable mattress. We would be very happy to welcome you back and assign you a different apartment on your next visit to the resort.Kind regards,Mário Custódio

10/10 Excellent

Lorraine

Travelled with group
Liked: Cleanliness, room comfort
Stayed 7 nights in May 2023
Response from general manager on 15 May 2023
We appreciate the top rating and trust you had an excellent stay at our resort. Thank you for your visit and we hope to see you back again soon. Kind regards, Mário Custódio general manager

10/10 Excellent

Fiona

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartments, very clean and pool and hotel grounds are fabulous! Friendly staff.
Stayed 5 nights in Apr 2023
Response from general manager on 2 May 2023
We thank you for the excellent feedback, which made our team very proud and are looking forward to your future stays with us. Kind regards,Mário Custódio

4/10 Poor

Dorsena

Travelled with family
Disliked: Cleanliness
Although the staff were friendly enough, definitely would not return. My best interpretation of this “5 star” resort is the stepchild of the Hilton. Although you can utilize the amenities and restaurants from the Hilton, it’s a little walk. I ended up checking out after 24hrs of overheated tile floors and an ant infestation in the master bathroom. Checked into the Wyndham Grand Algarve about 20 min drive away and had the most amazing stay of my life.
Stayed 4 nights in Feb 2023
Response from Management on 22 Feb 2023
We regret that you were disappointed with your stay and apologise for the shortcomings and inconvenience caused. We will continue our ongoing efforts for improvement in our commitment to providing all our guests with rewarding holidays. We thank you for your visit and wish you safe travels.

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2023
Response from Management on 23 Jan 2023
The team at "As Cascatas" thanks you for your preference and the excellent rating. We trust you enjoyed your stay and look forward to your next visit.

10/10 Excellent

Wendy Nicola

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely excellent experience we go there every year!
Response from general manager on 2 Jan 2023
The team at As Cascatas thanks you for your preference and the excellent feedback. We appreciate your loyalty and look forward to welcoming you back each year.

10/10 Excellent

Ian

Liked: Cleanliness, room comfort
Superb
Fantastic apartment, very clean and very spacious.
Stayed 1 night in Nov 2022
Response from general manager on 15 Dec 2022
The team at As Cascatas thanks you for your preference and the excellent feedback. We are thrilled you enjoyed the accommodations and very much look forward to welcoming you back.

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Vanessa at front desk was informative and a pleasure. It was great to share ammenties with the hilton as they are attached. Was sad that people found our front desk to be small. Our suite was bigger than our house so you cantvhave everything. If you like small hotel rooms or prefer suites with ample space and all amenities of home. Personally we loved having space and not the hissle & bustle of a hotel. Cant wait to go back next year.
Stayed 5 nights in Oct 2022
Response from general manager on 2 Nov 2022
Thank you for staying with us and sharing such positive feedback about our accommodations and resort facilities. We are delighted you enjoyed your stay at As Cascatas and look forward to welcoming you back again next year.

10/10 Excellent

Francois

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Feeling like in a small apartment. Using all Hilton facilities.
Stayed 7 nights in Oct 2022
Response from general manager on 27 Oct 2022
We are thrilled you are enjoying your stay at our resort and very much appreciate your feedback.

10/10 Excellent

Laura Lee

Travelled with group
Liked: Property conditions & facilities
Loved the spa and pool area. Restaurants need to upgrade.
Stayed 3 nights in Oct 2022
Response from general manager on 25 Oct 2022
Thank you for your visit and the excellent review. Refurbishment of the restaurants is already underway. We hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Great will return
These are lovely apartments within the Hilton complex in Vilamoura. While benefiting from the hotels facilities we found the apartments more spacious and quieter than the hotel. Having their own friendly reception and parking was a bonus. Our apartment was cleaned daily and was spotless if a little tired. We really enjoyed our stay and will return.
Stayed 7 nights in Sep 2022
Response from general manager on 3 Oct 2022
We are thrilled you enjoyed our hospitality and had a flawless experience at our resort.We appreciate the excellent feedback and look forward to your return.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in 2 bed apartment which was excellent. Plenty of room for the 4 of us, with a great kitchen , 2 bathrooms,large lounge area and 2 balconies. Nearest supermarket is a 10 minute walk and marina was a 5 minute drive away ( 4 euros via Uber or use the free hourly shuttle). We also had full use of the excellent Hilton Hotel facilities next door and enjoyed the amazing breakfast there every morning ( worth prepaying for). I would thoroughly recommend these apartments.
Stayed 10 nights in Sep 2022
Response from general manager on 18 Oct 2022
Thank you for staying with us and sharing such positive feedback about our accommodations and resort facilities. We are delighted you enjoyed your stay at As Cascatas and hope to become your holiday destination of choice in the years ahead.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, room comfort
Overall stay was excellent. Staff very attentive. Pool bar not open during stay , which was inconvenient for food and drinks ..
Stayed 9 nights in Aug 2022
Response from general manager on 31 Aug 2022
Thank you for your visit and the positive review. Our apologies for the inconvenience of the pool bar not being open. We are thrilled you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

Christos

Stayed 4 nights in Aug 2022
Response from general manager on 15 Dec 2022
We are happy to see your 5/5 rating! Thanks for allowing us to be a part of a memorable experience. We look forward to welcoming you back.

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, room comfort
Great stay with family
Really enjoyable stay with two kids under 4. Staff at breakfast were excellent, as were the housekeeping staff. Accommodation was spacious. Plenty of sun loungers. Very little to fault. Will visit again.
Stayed 7 nights in May 2022
Response from general manager on 6 Jun 2022
We're thrilled you had a flawless experience and enjoyed your family holiday at our resort. Thank you for your preference and the excellent feedback. We are looking forward to your return.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Apr 2022
Response from general manager on 26 Apr 2022
We are happy to see your 5* rating! Thanks for allowing us to be a part of a memorable experience. We look forward to welcoming you back.

10/10 Excellent

Dermot

Travelled with family
Liked: Cleanliness, room comfort
Easter Family Holiday
We had a fantastic stay at As Cascatas. The staff are extremely helpful and the cleanliness of the rooms is to be commended. The facilities in the 2 bedroom apartment which we stayed in was excellent and would highly recommend. We are looking forward already to heading back next year.
Stayed 5 nights in Apr 2022
Response from general manager on 19 Apr 2022
The team at As Cascatas thanks you for your preference and the excellent feedback. We are thrilled you enjoyed your Easter family holiday at our resort and very much look forward to welcoming you all back.

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, room comfort
Amazing!
Our stay was perfect from beginning to end! the apartment had absolutely everything we needed and was really big and comfortable. The resort was amazing and the pool and spa was also great.
Stayed 3 nights in Dec 2021
Response from general manager on 10 Dec 2021
Thank you for your visit and the excellent review. We are thrilled you enjoyed the comfortable apartment, pool and spa facilities, and very gratified that we succeeded in delivering a seamless experience. We hope to welcome you back again soon.

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort
Amazing place!
We had an incredible week at this resort, with an immaculate 1 bedroom apartment that was beautifully appointed, luxurious, clean, and peaceful! We stayed last week when the resort was quiet, which for us was the perfect time. Being a silver member with Hotels.com, we got access to the spa every day which in itself was incredible value for money! I would highly recomment this place and we'll definitely be back! Great staff as well, who were extremely frinedly and accomodating. First class!
Stayed 1 night in Dec 2021
Response from general manager on 9 Dec 2021
Thank you for staying at As Cascatas and recommending our resort to other travellers. We are thrilled you enjoyed our hospitality and had an amazing experience. Please accept our heartfelt gratitude for the excellent feedback which made our team very proud and hopeful that you will visit us again soon.

8/10 Good

Jonathan

Liked: Cleanliness, room comfort
Really enjoyed stay here as usual. Service is excellent as are the facilities.
Stayed 7 nights in Oct 2021
Response from general manager on 3 Nov 2021
The team at As Cascatas thanks you for your preference and the excellent feedback. We are thrilled you always enjoy your stays at our resort and look forward to your next visit.

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Oct 2021
Response from general manager on 25 Oct 2022
Thank you for your visit and rating. We hope to see you again this year.

4/10 Poor

James

Business traveller
Liked: Cleanliness, property conditions & facilities
Whilst I stayed in a spacious property (far too big for one person), the experience was less than ideal. The service from the hotel was clumsy and lacking in any cohesion which led to a very frustrating and disappointing stay. The apartments are not in the hotel itself, they have their own reception further up the road which the sat nav couldn’t find. When I arrived the parking is easier than the main hotel. On check in, the room I was assigned was enough for a family of four. I was travelling alone - what a colossal waste of space. The apartment itself is bizarre as each room is separated giving the feeling of being in a house. The apartment doesn’t have any tea, coffee and water available which I would have thought would be standard for a property of this rating. I even asked for the reception to provide these which I asked to pay for, they said they couldn’t get these from the main hotel - absolutely baffling. Other things like they didn’t have an iron in the apartment, or a corkscrew. It didn’t help that my room was opposite some private houses where they had dogs barking very late into the night keeping me awake. The free spa is great if you’re there 10-4 (I was there for work so never got the opportunity to use it and they didn’t tell me the opening times). There is no information in the rooms about places to go, or information about the hotel. I know Covid has stopped some of that happening but to have nothing was strange. A very frustrating experience
Stayed 2 nights in Oct 2021
Response from general manager on 14 Oct 2021
Dear Guest, We thank you for choosing our resort for your business trip and very much regret that you had a disappointing experience. We are very sorry for all the inconveniences caused due to a lack of clear communication. The apartments you stayed in are self-catering and although coffee and tea are not provided, irons and corkscrews should have been available. Reception would gladly have provided these if missing. Again, Covid rules require that we remove all collateral from the rooms, including information about the resort and sightseeing but these again would have been gladly provided by reception. Despite the setbacks on this occasion, we hope you will return to the resort or the hotel and give us another opportunity to restore your faith in our services. Kind regards, As Cascatas Golf Resort & Spa

10/10 Excellent

Crawford

Liked: Cleanliness, amenities, property conditions & facilities
Apartments are huge and well appointed. Resort was lovely. Good location too with shuttles into the marina.
Stayed 2 nights in Oct 2021
Response from general manager on 14 Oct 2021
The team at As Cascatas thanks you for your visit and the excellent feedback. We are thrilled you enjoyed your stay at our resort and very much look forward to welcoming you back.

10/10 Excellent

Eileen

Liked: Cleanliness, room comfort
Amazing thank you
Hotel room was lovely and tidy staff were friendly always helpful and attentive service
Stayed 7 nights in Sep 2021
Response from general manager on 8 Oct 2021
Thank you for your visit and the excellent review. We are thrilled you had an amazing stay and very much look forward to welcoming you back to our resort again soon.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2021
Response from general manager on 27 Sept 2021
The team at "As Cascatas" thanks you for your preference and the excellent rating. We trust you enjoyed your stay and look forward to your next visit.

10/10 Excellent

simon

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property is very luxurious and peaceful. The surrounding areas including the hilton hotel are just absolutely beautiful. Its very tranquil and is designed to encourage relaxion and rest. My family loved it all. The staff printed out docs for my return flight, offered a free late check out and all n all were fantastic. Spa treatment was super and the free shuttle to marina and beach a god send.
Stayed 7 nights in Sep 2021
Response from general manager on 20 Sept 2021
Thank you for staying at the Cascatas apartments. The team was thrilled you enjoyed your holiday and would like to express their heartfelt gratitude for your kind words and amazing feedback. We appreciate your endorsement of the resort services and facilities, and hope to see you on many more occasions.

8/10 Good

Sarah

Travelled with family and small children
We liked the size and style of the room, although a little tired. Instead of a DVD player, there should be the ability to connect your phone via Bluetooth. When we arrived, the cot was not in the room, even though we requested it weeks in advance. Our baby really needed a nap and we had to wait over an hour for the cot to arrive. 'one free spa service per day for 2 people' is misleading. It should read, 'one free spa access per day for 2 people' 7 Spa should not offer a 20 EUR 'polish me' service, if they really do not want to do it.
Stayed 5 nights in Sep 2021
Response from general manager on 13 Sept 2021
Thank you for choosing the Cascatas apartments for your recent stay in Vilamoura. We are pleased you were happy with the accommodations but very much regret the shortcomings in the service. We thank you for your feedback and hope you will consider staying with us again in the future.

4/10 Poor

RIKESH

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 9 nights in Sep 2021
Response from general manager on 13 Sept 2021
We thank you for choosing our resort for your recent holiday and very much regret to learn that you rated your stay so poorly. We are always striving to provide the best experience for our guests, and will continue our ongoing efforts for improvement.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Jul 2021
Response from general manager on 20 Sept 2021
Thank you for your visit and the excellent rating. We trust you enjoyed your stay and look forward to welcoming you back to our resort.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
We had a two bedroom apartment. So much space. Kitchen had everything you needed. Comfy beds. We stay here at least once a year.
Stayed 3 nights in Jul 2021
Response from general manager on 12 Jul 2021
Dear Guest, Thank you so much for the excellent feedback, which we shared with our teams. We very much appreciate your loyalty and keep looking forward to your future stays with us. Kind regards,

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness
Very nice hotel great location
Everything was great except the matress was soft , way too soft , and it hurts my back
Stayed 1 night in Jul 2021
Response from general manager on 5 Jul 2021
Dear Guest, Thank you for choosing As Cascatas for your recent stay and for your valuable feedback. We very much regret that you didn't find the mattress comfortable and apologise if this detracted from the overall experience. We trust you reported this to reception to be addressed with the apartment owner so as to ensure that the quality of the bed is consistent with resort standards. We hope you will consider staying with us again soon. Kind regards,

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, room comfort
Staff were brilliant especially Vanessa and female manager at the Hilton.
Stayed 8 nights in May 2021
Response from general manager on 9 Jun 2021
Dear Guest, Thank you so much for your preference and the excellent rating. We are so proud of our staff for delivering a rewarding experience. On behalf of Vanessa and the rest of the team, please accept our heartfelt gratitude and we all hope to welcome you back again soon to our resort. Kind regards,

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, room comfort
Wonderful
Wonderful stay ..apartment are huge and spotless ..you can use all of the Hilton facilities but I liked the quieter pool by the apartments .. this was my 1st trip to Portugal and I will be back and I would stay here again
Stayed 7 nights in May 2021
Response from general manager on 31 May 2021
Dear Guest, We are absolutely thrilled you chose our resort for your first stay in Portugal and very much appreciate the excellent feedback, which we shared with our teams. We are delighted you enjoyed our hospitality and hope you continue to choose our resort for your future stays. Wishing you safe travels,