Dear Johannes,Thank you for taking the time to share your feedback regarding your recent stay at our accommodation. We're glad you liked the placed and we're truly sorry to hear about the inconvenience you experienced due to the flash flood. Situations like these are, unfortunately, beyond our control, but we appreciate your understanding and patience during this challenging time.We're glad to know that aside from the unforeseen issues caused by the flood, you enjoyed your stay with us. We also appreciate you bringing other fixable problems to our attention, as guest feedback is instrumental in helping us make necessary improvements.Thank you for choosing our accommodation, and we look forward to the opportunity to host you again.Best regards,Madison

Dear Guest,Thank you for taking the time to provide feedback about your recent stay at our apartments. We sincerely apologise for the issues you experienced during the check-in process and for any inconvenience this may have caused you.We understand your frustration and disappointment with the check-in experience. It's clear that we fell short of your expectations in this regard, and we sincerely apologise for any confusion or delays you encountered. We value your feedback, as it highlights areas where we need to improve our services.Regarding the communication and payment process, we're sorry that it was not as seamless as it should have been. We are actively reviewing our procedures to ensure that such issues are minimised in the future.We appreciate your kind words about the quality and comfort of the apartment itself. Rest assured that we will be addressing the issues you've raised with our team to prevent similar situations from occurring in the future. We genuinely appreciate your feedback, and we hope you will consider giving us another chance to provide you with a seamless and enjoyable experience should your travels bring you back to our area.Best regards,Madison

Dear Shruthi,Thank you for your positive feedback regarding your stay at our cottage. We're delighted to hear that you had such a great experience and even chose to extend your stay.We take pride in providing clean and comfortable accommodations for our guests, and we're pleased to know that our cottage exceeded your expectations. Your comments about the size of the cottage are duly noted, and we appreciate your kind words about our staff's courtesy and helpfulness.We also appreciate your mention of local dining options and the availability of well-stocked stores in the area. It's valuable information for future guests, and we're glad you found it helpful.Once again, thank you for choosing to stay with us and for taking the time to share your feedback. We look forward to hosting you again in the future should your travels bring you back to the area.Best regards,Madison

Dear Lynne, Thank you very much for giving us your time and writing this very beautiful and lovely note. We are so happy to hear how you have enjoyed staying at the property and we wish to be able to serve you again in the future very soon. With best regards, Roger Lucas

Dear Waheed, Thank you very much for giving us your time and writing this very helpful and well-detailed note. We are so happy to hear how lovely you have found the property and how you have enjoyed staying in Alston. It was a pleasurable experience for us as well to be your host and we wish to be able to host again at any of our properties very soon. With best regards, Roger