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Reviews of Experimental Chalet Val d’Isère

4 out of 5
Experimental Chalet Val d’Isère
Place de l'Eglise, Val-d'Isere, Savoie

Reviews

9.2

Wonderful

Rating 10 - Excellent. 157 out of 249 reviews" "
Rating 8 - Good. 73 out of 249 reviews" "
Rating 6 - Okay. 13 out of 249 reviews" "
Rating 4 - Poor. 4 out of 249 reviews" "
Rating 2 - Terrible. 2 out of 249 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ski hotel
Really great stay. Staff great, fab facilities and comfy room.
Stayed 5 nights in Apr 2023

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, fantastic service
Had a really fabulous stay at L'Aigle des Neiges! Great hotel in a fantastic location. Unfortunately I broke my ankle skiing and the staff couldn't have been more attentive and helpful - it definitely made an awful situation better! Special thanks to the bar/restaurant staff who made it possible for me to make it downstairs on my last night and to the hotel van driver who picked me up from the medical centre. The hotel also accommodated a late check out which was really appreciated. We will definitely be returning next year!
Stayed 5 nights in Apr 2023

10/10 Excellent

Richard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and will be back
Stayed there for 5 nights while skiing in Val. The hotel is in excellent condition, very light and airy in the public areas, good service all around with friendly, chatty and very engaging staff. The bedrooms are spacious and light. Good shower pressure! The food is very good for both breakfast and dinner. Loved the pool. Only criticism is the pillows in the rooms need to be softer and larger. I found them uncomfortable after a day skiing. I haven't enjoyed a hotel stay this much for a long time and i do stay in hotels a lot.
Stayed 5 nights in Apr 2023

8/10 Good

Thomas

Stayed 7 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023
Response from The team of L'Aigle des Neiges on 24 Feb 2023
Dear Guest, We thank you for choosing L'Aigle des Neiges in Val d' Isère and for taking the time to share your experience. We have been delighted to welcome you with us and we are happy you had a nice and enjoyable stay with us. We look forward to another opportunity of welcoming you again.Best regards,The team of L'Aigle des Neiges

10/10 Excellent

Kerry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location close to the ski lifts and many good restaurants. Hotel was comfortable and staff was very helpful.
Stayed 4 nights in Jan 2023
Response from The team of L'Aigle des Neiges on 24 Feb 2023
Dear Guest, We thank you for choosing L'Aigle des Neiges in Val d' Isère and for taking the time to share your experience. We have been delighted to welcome you with us. Our team at L'Aigle des Neiges is fully dedicated to deliver our guests the most exquisite experience and we will all be honored to welcome you again soon.Best regards, The team of L'Aigle des Neiges

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel and one of the best I have stayed in France for skiing. The food was of excellent quality and the staff could not have been more helpful. Nice apres ski ambiance too. Highly recommend.
Response from The team of L'Aigle des Neiges on 24 Feb 2023
Dear Sam, We thank you for choosing L'Aigle des Neiges in Val d' Isère and for taking the time to share your experience. We have been delighted to welcome you with us and are glad you had a enjoyable stay with us. Our team at L'Aigle des Neiges is indeed dedicated to deliver our guests the most exquisite experience and we will all be honored to welcome you again soon.Best regards, The team of L'Aigle des Neiges

8/10 Good

Dermot

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from The team of L'Aigle des Neiges on 24 Feb 2023
Dear Guest, We thank you for choosing L'Aigle des Neiges in Val d' Isère and for taking the time to share your experience. We have been delighted to welcome you with us and we will all be honored to welcome you again soon.Best regards, The team of L'Aigle des Neiges

10/10 Excellent

ziad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Holiday ever... All the staff and specially the Manager Mme Sonia were incredible. The Christmas party was Magical!!! We already made reservation to return next year.
Response from The team of L'Aigle des Neiges on 24 Feb 2023
Dear Ziad,We thank you for choosing L'Aigle des Neiges in Val d' Isère and for taking the time to share your experience. We have been delighted to welcome you in our hotel. It has been a true pleasure to have you and your lovely family with us and we will be honored and happy to welcome you again soon.Best regards, The team of L'Aigle des Neiges

10/10 Excellent

Dharmesh, Muscat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xcellent service, great bar. Loved it
Response from The team of L'Aigle des Neiges on 24 Feb 2023
Dear Guest, We thank you for choosing L'Aigle des Neiges in Val d' Isère and for taking the time to share your experience. We have been delighted to welcome you with us and we are glad your loved your stay and the hotel bar.Our team at L'Aigle des Neiges is fully dedicated to deliver our guests the most exquisite experience and we will all be honored to welcome you again soon.Best regards, The team of L'Aigle des Neiges

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
CONFUSED
some absolutely fantastic and helpful staff some abysmal wait for dinner 2 hours quality of breakfast poor meet and greet poor hotel tour lacking lack of service plenty of keen new staff but no direction for them boot ski room crush had letter sent to room from manager but never was introduced to him or met him DISAPPOINTING
Stayed 7 nights in Dec 2022

10/10 Excellent

stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel . Good service and very convenient for the ski slopes . Would definitely consider staying here again
Stayed 4 nights in Mar 2022
Response from Sophie Cezanne // Room Division Manager on 15 Apr 2022
Thank you very much for your best review! Hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room and the staff were very helpful. Only downside was how long it took to get our car when we were trying to leave.
Stayed 1 night in Mar 2022
Response from Bruno Ibanez // General Manager. on 31 Mar 2022
Dear Traveler, We are delighted to read your experience in our mountain Home was a success ! It is true our valets are really busy and try to satisfy your demand the best as they can. We hope to see you again next winter. Warm Regards.

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 5 nights in Mar 2022
Response from Bruno Ibanez // General Manager. on 31 Mar 2022
Cher Voyageur, It was a pleasure for us to welcome you at L'Aigle des Neiges**** ! We hope to have you again with us next year. Kind Regards.

10/10 Excellent

Benoit, Lac Beauport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and servable. Clean hotel and waking distance to gondola.
Stayed 7 nights in Feb 2022
Response from Bruno Ibanez //General Manager. on 31 Mar 2022
Dear Traveler, We would like to thank you for your great commetn. We hoe to have the chance to welcome you again at L'Aigle des Neiges****. Warm Regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location; super helpful and friendly staff.
Stayed 7 nights in Feb 2022
Response from Sophie Cézanne // Room Division Manager on 26 Feb 2022
Cher Voyageur, We are greatful for your positive feedback concerning your last stay with us. It is very important for us to provide a professional and warm service to our guests in order for you to fully enjoy your holidays with us. Kind Regards.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious breakfast with an incredible choice. Very friendly and helpful staff, nothing was too much trouble. The Spa was fabulous and very welcome after a full days skiing.
Stayed 7 nights in Feb 2022
Response from Sophie Cézanne // Room Division Manager on 19 Feb 2022
Dear Mrs. Sarah, Thank you for your lovely review we hope to see you soon, Best regards

10/10 Excellent

Will

Stayed 2 nights in Feb 2022

10/10 Excellent

Dexter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and location
Excellent service and attention to detail by the hotel staff. The room was well appointed and very comfortable. The hotel spa is great and guests get free access to the pool, sauna and steam room. The breakfast buffet was great. The hotel also has its own ski shop and ski rental store. Ski slopes are very close by.
Stayed 1 night in Feb 2022
Response from Sophie Cézanne // Room Division Manager on 19 Feb 2022
Dear Dexter, Thank you so much for your lovely comment. Thank you for your perfect review and we hope to see you soon.

8/10 Good

Eytan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, good service
Stayed 4 nights in Jan 2022
Response from Sophie Cézanne // Room Division Manager on 2 Feb 2022
Thank you for your nice comment! Hope to see you again at Aigle des Neiges

6/10 Okay

Markus

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2022
Response from Sophie Cézanne // Room Division Manager on 2 Feb 2022
Thank you for your notation

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in the middle of Val d’Isere
Great location, good quality hotel, spacious reception area and restaurant area. Great breakfast. Nice Bedrooms.
Stayed 5 nights in Dec 2021
Response from Sophie Cézanne // Room Division Manager on 15 Jan 2022
Dear Matthew, Thank you very much for your good feeback. We are glad to know that you fully enjoyed our hotel and services. We hope to see you again. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great location for skiing in val good food and drink availability dealt with everything we wanted and needed at difficult times excellently
Stayed 4 nights in Mar 2020
Response from Matthieu GITTO - Room Division Manager on 19 Mar 2020
Dear Guest, We could not thank you enough for this wonderful feedback ! It's been great to have you at Aigle des Neiges and we hope to see you again next year ! Take good care of your family and yourself in the difficult times we are going through. All the best

10/10 Excellent

Jim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel in all categories
Stayed 2 nights in Mar 2020
Response from Matthieu GITTO - Room Division Manager on 16 Mar 2020
Dear Jim, Thank you so much for this wonderful feedback ! We look forard to see you again at Aigle des Neiges ! All the best,

10/10 Excellent

khaleefah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Matthieu GITTO - Room Division Manager on 16 Mar 2020
Dear Khaleefah, Thank you so much for having taken the time to rate yuor stay with us ! We hope to see you again soon in Val ! All the best,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great ski hotel.
Great quiet location in central Val D'Isere. Superb friendly service with thoughtful extras. Ski in/Ski out helpful hire shop within hotel. Underground parking.
Stayed 4 nights in Mar 2020
Response from Matthieu GITTO - Room Division Manager on 16 Mar 2020
Dear James, We could not thank you enough for this wonderful feedback ! It was a pleasure to have you here and we look forward to see you again at Aigle des Neiges ! Warmest regards,

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2020
Response from Matthieu GITTO - Room Division Manager on 7 Mar 2020
Dear guest, Thank you for having taken the time to rate your experience with us ! We hope to see you again here ! Best,

10/10 Excellent

Peter, Stratford upon Avon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely convenient place to stay close to ski lifts with really efficient and friendly staff who gave us a great welcome and did everything to make our stay as comfortable and convenient as possible. We would definitely recommend L'Aigle to anyone looking for accommodation in Val d'Isere.
Stayed 3 nights in Feb 2020
Response from Matthieu GITTO - Room Division Manager on 7 Mar 2020
Dear Peter, Thank you so much for your amazing reveiw and for sharing your feedback with the Expedia community ! We look forward to see you again very soon at Aigle des Neiges**** Val d'Isère ! All the best,

10/10 Excellent

Thierry

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful stay
Wonderful stay at L’aigle des Neiges. Close to the slopes and the restaurants. Excellent staff and a special thanks to the team at the ski lockers , they are so helpful! Minor comment: the snack service closes at 7 pm at bar and they should be serving a bit later or the kids.. and bigger variety of light snacks for those who are not too hungry.
Stayed 7 nights in Feb 2020
Response from Matthieu GITTO Room Division Manager on 4 Mar 2020
Dear Thierry, Thank you so much on behalf of all the staff for your wonderful feedback. We are delighted to note that your stay with us had met all your expectations and look forward to see your family and yourself again at Aigle des Neiges ! Warmest regards,

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place
Nice staff, poor restaurant, small but comfy room. great breakfast
Stayed 7 nights in Feb 2020
Response from Matthieu GITTO - Room Division Manager on 20 Feb 2020
Dear Wayne, Thank you so much for this kind feedback, it is much appreciated. It was a pleasure to welcome you at Aigle des Neiges and we hope to see you again very soon ! Best,

10/10 Excellent

Louise, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly & helpful staff. Amazing breakfast. Everything was perfect
Stayed 7 nights in Jan 2020
Response from Matthieu GITTO - Room Division Manager on 16 Feb 2020
Dear Louise, Thank you so much for this wonderful feedback ! We hope to see you again very soon at Aigle des Neiges! Best,

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
val d’isere
The hotel is tight in the centre of town and minutes from the piste and Olympique and Solaise lifts. The staff are so helpful and booked all of our restaurants as well as recommending some new ones to us that were amazing. The breakfast is divine. So much choice and fresh waffles and pancakes every day. At turndown you get sweet treats on your pillow. It’s the perfect ski in ski out hotel!
Stayed 4 nights in Jan 2020
Response from Matthieu GITTO - Room Division Manager on 6 Feb 2020
Dear Lauren, Thank you so much for this amazing feedback ! All the staff is so glad to hear that you had a wonderful time with us at Aigle des Neiges ! We look forward to see you again very soon ! Warmest regards,

10/10 Excellent

Yvonne, New York

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible hotel. The staff is so friendly and wish to make your stay as lovely as possible. They are so thoughtful- the front desk called to see if I wanted dinner delivered to my room upon arrival. The hotel has a private driver to take you around if needed, their is a ski/ snowboard shop in the basement if you need rentals.. the staff there is also very friendly , quick and efficient. You’re only a 2 minute walk to the mountains. The sauna and pool are great. Breakfast is very fresh and incredible food. Overall- I had an amazing stay and look forward to my next stay!!
Stayed 4 nights in Jan 2020
Response from Matthieu GITTO - Room Division Manager on 3 Feb 2020
Dear Yvonne, We could not thank you enough for this incredible feedback ! We are delighted to note that either the facilities or the service provided had met all your expectations ! It is a real source of motivation for all the team.. We hope to see you again very soon at Aigle des Neiges ! Warmest regards,

10/10 Excellent

Josh, Adelaide

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was upgraded to the superior room. It was really comfortable. It was almost big enough by for a young family!
Stayed 4 nights in Jan 2020
Response from Matthieu GITTO - Room Division Manager on 3 Feb 2020
Dear Josh, Thank you very much for this wonderful feedback ! We are so glad you enjoyed your time at Aigle des Neiges and look forward to see you again very soon ! Yours sincerely,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very nice staff. Guest rooms are a bit below expectations though.
Stayed 1 night in Jan 2020
Response from Matthieu GITTO - Room division Manager on 25 Jan 2020
Dear Guest, Thank you very much for your feedback ! We hope are expecting some refurbishments of the room over the summer season and are looking forward to see you again at Aigle des Neiges next winter ! Best,

10/10 Excellent

yaqoub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Matthieu GITTO - Room Division Manager on 13 Jan 2020
Dear Yaqoub, A huge thank you for this wonderful feedback ! We hope to see you again very soon at Aigle des Neiges ! All the best for 2020 ! Yours sincerely,

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from Matthieu GITTO - Room Division Manager on 10 Jan 2020
Dear Guest, Thank you very much for your feedback ! It is much appreciated... See you soon at Aigle des Neiges ! Best wishes

10/10 Excellent

David G

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019
Response from Matthieu GITTO - Room Division Manager on 10 Jan 2020
Dear David, Your feedback is much appreciated ! Hope to see you again very soon at Aigle des Neiges ! Best wishes,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Matthieu GITTO - Responsable Hébergement on 27 Dec 2019
Chère Madame, Cher Monsieur, Merci infiniment pour votre retour bienveillant ! A très bientôt à l'Aigle des Neiges ! Bien à vous,

10/10 Excellent

Alberto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and fantastic customer service !
Stayed 1 night in Dec 2019
Response from Matthieu GITTO - Room Division Manager on 27 Dec 2019
Dear Alberto, Thank you very much on behalf of all the team for your kind review ! We look forward to see you again very soon at Aigle des Neiges ! Warmest regards,

10/10 Excellent

Christian, Paris FR

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend it. The staff is amazing. I travel a lot and I can say this is one of the best staff and service I have ever seen. Everybody is friendly and go beyond in every single interaction. My Family and me had an amazing time. The hotel is walking distance from everything and ski in ski out. Thank you and congratulations
Stayed 2 nights in Dec 2019
Response from Matthieu GITTO - Room Division Manager on 27 Dec 2019
Dear Christian, Thank you very much on behalf of all the team for your fantastic review ! It was a great pleasure to have you at Aigle des Neiges and we are delighted to note that either the facilities or the quality of service had met all your expectations. We look forward to see you again very soon in Val !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Matthieu GITTO - Room Division Manager on 11 Dec 2019
Thank you very much for this feedback ! Best,

8/10 Good

Deborah

Liked: Room comfort
The hotel is perfectly positioned in centre of town and close to slopes and lifts. It is my second year and I wouldn’t stay anywhere else.
Stayed 5 nights in Apr 2019
Response from Matthieu GITTO - Rooms Division Manager on 27 Apr 2019
Dear Deborah, All the staff could not thank you enough for this wonderful review ! See you next year at Aigle des Neiges ! Warmest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019
Response from Matthieu GITTO - Rooms Division Manager on 8 Apr 2019
Dear Guest, Thank you so much for this lovely feedback ! See you again very soon at l'Aigle des Neiges ! Best,

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Matthieu GITTO - Rooms Division Manager on 8 Apr 2019
Dear Lewis, Thank you so much for this lovely feedback ! See you again very soon at l'Aigle des Neiges ! Best,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great service from staff in all departments- front of house, restaurants, bars and housekeeping plus super friendly staff in the ski room/hire shop. The restaurant staff were all very professional but also provided a personal service which made our stay more memorable. We look forward to our next visit!
Stayed 7 nights in Mar 2019
Response from Lou on 25 Mar 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Matthieu GITTO - Rooms DivisionManager on 23 Mar 2019
Dear Ivan, Thank you very much for this kind feedback ! See you soon at l'Aigle des Neiges ! Warmest regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Fantastic location literally seconds from the slopes. Brilliant staff both in the hotel and resident ski shop. Common areas are very modern compared to traditional ski lodges and it has the feel that a little love and attention is due especially in the rooms
Stayed 3 nights in Mar 2019
Response from Matthieu GITTO - Rooms Division Manager on 23 Mar 2019
All the staff would like to thank you very much for this kind review. We are pleased that your stay with us had met all your expectations. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Matthieu GITTO - Rooms Division Manager on 21 Mar 2019
Thank you very much for rating your experience at Aigle des Neiges this good ! See you soon in Val !

4/10 Poor

Verified traveller

Stayed 10 nights in Feb 2019
Response from Matthieu GITTO - Rooms Division Manager on 29 Apr 2019
Dear Guest, Thanks a lot for your feedback ! Do not hesitate to contact us in order to discuss about the reasons of your disappointment ! Best,