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Reviews of Hotel Portomagno

4 out of 5
Hotel Portomagno
Paseo Maritimo S/N, Roquetas de Mar, Roquetas de Mar, Almería

Reviews

7.4

Good

Rating 10 - Excellent. 50 out of 195 reviews" "
Rating 8 - Good. 73 out of 195 reviews" "
Rating 6 - Okay. 40 out of 195 reviews" "
Rating 4 - Poor. 21 out of 195 reviews" "
Rating 2 - Terrible. 11 out of 195 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Hannah

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024

10/10 Excellent

Krasimir

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 7 nights in Sep 2023

10/10 Excellent

Ishtiaq

Stayed 1 night in Sep 2023

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities
This is definitely not a 4 star hotel
A very run down hotel that needs a proper clean and a refurb. Food is very repetitive and regularly cold not.long after cooking. This is rated a 4 star but would ideally struggle to be a 3 in its current condition. Stupid wristbands have to be worn to even go to the pool even if you have no food options booked. Very disappointed overall.
Stayed 4 nights in Jun 2023

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Not the best stay at this hotel
Dissapointed at check in that they just put a purple band on your wrist and do not explain different availability. When you enter restaurant if you are purple you have to pay for your drinks whereas other coloured bands you pay at reception and then no problem in restaurant. Rather surprised they offered me a red wine at 2p or 3p euros per bottle. If offering wines at this price they should have compatible food. We first stayed at this hotel 20 years and most recent before this in June. Our stay in June was for 3 nights and was so enjoyablewe stayed for 5 nights. This time was our worst stay ever and the food was disgusting. Staff remembered us from previous visits and made us so welcome. Your chef should take some lessons from your other staff and smile and cook better food. My wife only had salad and postre. The meat being cooked was bone and fat. The estafado looked burnt. The fish was good once i heated it in the microwave. Sorry but our worst stay at your hotel which I have previously recommended and also brought friends to stay. Glad that we were on our own on this occasion.
Stayed 1 night in Sep 2021

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de playa con buena calidad y precio.
Hotel de veraneo ideal para familias con niños. Muchas actividades para realizar en familia dentro de un hotel bastante completo, cómodo y muy bien ubicado en primera línea de playa. Habitación con vistas al mar, grande, espaciosa y silenciosa. Que se sitúe en primera línea de playa supone un problema de aparcamiento pero merece la pena.
Stayed 4 nights in Jul 2021

10/10 Excellent

Ian David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful friendly hotel in fantastic location
Paella available every lunchtime. Great dish
Part of salad selection. Great choice
View from 9th floor. Amazing
Stayed 3 nights in Jun 2021

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent right on beach front
Stayed 1 night in Oct 2019

8/10 Good

Clayton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Denise

Liked: Staff & service, room comfort
Great stay
Most enjoyable stay here hotel very busy with a good atmosphere would stay again
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, entertainment for all guests, lots of swimming pools.
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel I have ever stayed in . I would like to make a formal complaint please advise how ?
Stayed 7 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Super loud. EVERYTHING regarding the elevators was an insane nightmare. WiFi only on the ground floor when advertising “WiFi” as an amenity is an embarrassment considering we are in 2019.
Stayed 1 night in Apr 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at this hotel.
Excellent stay,requested on our booking twin beds but allocated double,this was immediately corrected . Reception staff friendly and amazing. Highly recommend hotel for cleanliness, comfort and friendly staff. Food good the only thing I would prefer is better choice of fish very poor and very little available .The Happy Team for entertainment are amazing.Great location on seafront.
Stayed 3 nights in Feb 2019

10/10 Excellent

mike, dundee scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beach front hotel
Very impressed. Hotel on beach front close to all amenities. Not much to fault.
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Adequete
Good: Friendly, helpful staff Excellent swimming pools Not so good: Hotel is tired and in urgent need of refurbishment. Bar area is particularly poor
Stayed 10 nights in Oct 2018

2/10 Terrible

Sue, UK

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Food...
Very shabby hotel. No wifi in the rooms. No English tv channels. The food is absolutely disgusting....fish not cooked thoroughly....turkey legs not cooked thoroughly and very rubbery...overall not the best eating experience. Only decent meal was the breakfast. Staff pleasant enough. Room was very clean but very shabby. Would not recommend unless you eat out!!
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not expensive, but it definitely doesn't deserve a 4 star rating. Shabby grounds and the breakfast area is a gigantic madhouse. Never seen anything like it. We had to change rooms twice. First because it was the wrong room. Second because the air conditioning didn't work. But that took 6 hours when , if the staff had been honest, could have saved a lot of headaches. Had to throw a fit and speak to the manager. Probably a good place for kids.
Stayed 2 nights in Oct 2018

6/10 Okay

Janet

Disliked: Cleanliness, property conditions & facilities
Outdated but okay.
We enjoyed our one night stay at Portomagno hotel. No free parking available except for on the beach front in front of the hotel. Check out was crazy busy with only 2 staff members helping over one hundred guests. Dinner and breakfast acceptable but not wonderful. Hotel very outdated.
Stayed 1 night in May 2018

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent situation on seafront.
Excellent reception staff most helpful and welcoming. Hotel very clean,excellent situation next to beach. The room was excellent,very clean and comfortable and a balcony with view of sea. Unbelievable range of free toiletries including toothbrushes and toothpaste and razor and shaving cream. The food was variable and often cold but there was a microwave which made a big difference. Restaurant staff not as good as rest of staff and three times while we were getting food they cleared the table and our drinks,very upsetting. The Happy Team entertainers were excellent. Will definitely return soon.

10/10 Excellent

thomson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great food, excellent value
Great location right on the beach. Food at dinner was great. Be quick to get the best options. Wifi ok except later in the evening, probably when most people are using it, it was a bit slower but ok. Gym equipment needs repaired and updating. Reception staff were nice and efficient. Room was lovely, bed very spacious.
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
In need of an update
The hotel is rated 4 stars, but the impression is of a 2 star hotel. It is in dire need of an update, particularly in the bedrooms, and the exterior. The staff are all friendly and efficient. The buffet restaurant is good, although the grill section is inefficient with constant long queues. Not to forget the tedious queues for the toaster machines at breakfast time! The food variety is ok, but not up to 4 star standard. Swimming pools and general facilities are good, but again need freshening up. Our main area of complaint was the bedroom. Horrible furniture, very cramped, very old and unhygienic tap fittings in the bathroom + broken shower head + dirty grouting + ceiling panels broken. No spare electrical points in the bedroom for charging phones. I believe the hotel has recently been taken over by the Alegria group. Hopefully, they will concentrate on refurbishing the bedroom areas. The location of the hotel is great, as it is on the sea front, with plenty of bars and restaurants in the vicinity. The beaches of Aguadulce are beautiful and clean, with Crystal clear water.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location faultless
The Spanish staff were the hardest working team I have witnessed and with 35/% unemployment You get the drift !!
Stayed 7 nights in Aug 2017

6/10 Okay

Verified traveller

Portomagno Hotel - great location but not 4*
The hotel is situated on the main beach road /promenade through Aquadulce and if you enjoy walking along the coastal paths, cycling, sunbathing on the beach then this is a great place to stay. There are plenty of good places to eat and drink and the weather was fantastic for early April. The hotel itself is average. The rooms are reasonably clean but could be better. The hotel is let down by things that perhaps we take for granted in UK and the overall hotel maintenance is average with silly items not being rectified before we took up residence ie hairdryer located in the bathroom was broken, only cold water available when we needed showers in the early evening. The hotel needs a little TLC to transform it into the 4* hotel it should be. We only ate breakfast in the hotel once as it was pretty poor although a fantastic selection was available for all nationalities. The cooked breakfast buffet was cold and greasy. No tea was available and the coffee was definitely to a required taste. Due to the hot weather, no butter or fresh milk is available only margarine and UHT milk.There were however, plenty of cold meats, cheeses, breakfast cereals etc if that is what suits your requirements. Overall, the hotel is fine and in a great location. it's a great place to stay if you want to use it as a base to explore Almeria, Roquetas and other beautiful parts of Spain.

8/10 Good

Anonymous

Liked: Room comfort
The food was great!!
The staff were helpful,except you cannot get ice and they wont give you any.

4/10 Poor

fraj

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las estancia en el hotel ha sido agradable, la limpieza buena, en general nos ha gustado, volveremos.
Stayed 3 nights in Sep 2023

10/10 Excellent

Cristóbal

Stayed 6 nights in Sep 2023

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour à Aguadulce
Très agréable séjour hôtel correct et propre Seul reproche le repas du soir
Stayed 1 night in Sep 2023

2/10 Terrible

María Teresa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

María Teresa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No lo recomiendo
No lo recomiendo para nada, muchísimas calor en todo el hotel en las habitaciones estábamos a 30 grados, colas enormes para coger el ascensor, el hotel no merece 4 estrellas le sobran todas
Stayed 3 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
El hotel es muy antiguo, el buffet es malísimo, comida sin calidad, Sosa y muy poca variedad. Los ascensores son muy antiguos, lentos y pequeños para lo grande que es el hotel(Hay 5 y sólo 3 de ellos bajan al comedor) , Asi que puedes tardar unos 20 minutos en pillar un ascensor en horas puntas. El servicio del gimnasio pésimo, voy con mi hijo de 16 años al gim y me dice la de recepción que no puede entrar por ser menor de edad, por tema de seguro( la primera vez que me pasa en un hotel)… Algo ridículo para el dinero que hemos pagado por venir de vacaciones y entrando con un adulto. Algo que no me ha pasado nunca, puesto que puede entrar a todos los gimnasios. Alucinante!! La ubicación es excelente, y la vistas desde el balcón.
Stayed 3 nights in Aug 2023

8/10 Good

obdulia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zona solitaria con poca opción de compras y poca hostelería ,heladerías...
Stayed 5 nights in Jul 2023

8/10 Good

antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen sitio agradable y poca variedad en comida eromuybie
Stayed 4 nights in Jul 2023

4/10 Poor

Francisco Javier

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jun 2023

8/10 Good

Rubén

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Horrible con los ascensores te puedes pegar 30 minutos esperando
Stayed 4 nights in Jun 2023

10/10 Excellent

Marisol Jiménez

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La única pega es que en ingun situo pone que las bebidas no estan incluidas en las comidas. Al llegar al hotel te lo dicen y son 4 Euros por persona y día.
Stayed 3 nights in Jun 2023

10/10 Excellent

MARIA

Stayed 2 nights in Apr 2023

10/10 Excellent

Maria

Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Le sobran estrellas
Este hotel en los años 70 entiendo que tuviera 4 estrellas , pero ahora le sobran al menos 2 , habitaciones antiguas , el parquet levantado y viejo , cambiaria mucho la habitacion si pusieran uno nuevo , comida con un aprobado mas que justo , el cafe ni siquiera es cafe es algun sucedaneo con un sabor malo malo , los ascensores para cojerlos una Odisea.. la ubicacion muy buena , si lo coges con una oferta esta bien , sino no vale la pena pagar mas porque no lo vale.
Stayed 2 nights in Mar 2023

8/10 Good

albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La comida
Es donde fallan, el resto bien
Stayed 5 nights in Mar 2023

6/10 Okay

Rafa

Liked: Cleanliness, staff & service
Está bien pero se puede mejorar.
La habitación estaba bien, pero el aire acondicionado no iba y hacía mucho calor. El desayuno quedó un poco pobre. Los ascensores un desastre. Estábamos en la novena planta y para subir era una espera de mucho tiempo. Bajabamos a pie.
Stayed 3 nights in Mar 2023

6/10 Okay

Jan Ivar

Travelled with group
Liked: Staff & service
Mc-tur
Noe slitent hotell med en enkel og dårlig frokost. Dårlige heiser med lang venting. Rommene var ok,
Stayed 1 night in Mar 2023

8/10 Good

Elisa Isabel

Stayed 2 nights in Nov 2022

4/10 Poor

FRANCISCO

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Muy mala relación precio calidad! Contratamos el todo incluido y jamás he visto tan poca variedad en ningún otro hotel que he estado. Trabajan con el imserso y como no pagan mucho pués no hay variedad en ninguna de las comidas. No volveré. Los empleados geniales en todos los departamentos, a destacar por mi parte la camarera de pisos de la planta 11 un 10 para ella.

10/10 Excellent

océane

Stayed 12 nights in Oct 2022

6/10 Okay

Anders

Travelled with group
Liked: Cleanliness, room comfort
Stort lite slitet hotell. Dåliga hissar. Bra frukostbuffé men stimmig lokal. Stora bra rum.
Stayed 1 night in Oct 2022

6/10 Okay

Juan Carlos

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
La comida del catering muy pobre de calidad
Stayed 7 nights in Aug 2022

6/10 Okay

Isak

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2022