Superior Room, 1 Double Bed | Minibar, in-room safe, desk, blackout curtains
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Reviews of Mercure Vichy Thermalia

4 out of 5
Mercure Vichy Thermalia
130 Boulevard des Etats-Unis, Vichy, Allier

Reviews

7.8

Good

Rating 10 - Excellent. 72 out of 308 reviews" "
Rating 8 - Good. 154 out of 308 reviews" "
Rating 6 - Okay. 55 out of 308 reviews" "
Rating 4 - Poor. 21 out of 308 reviews" "
Rating 2 - Terrible. 6 out of 308 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

BARNABY

Stayed 1 night in Dec 2022

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful pool. Nuxe products in the bathroom. Very very nice staff. Great location and parking.
Stayed 1 night in Jul 2022

6/10 Okay

Jacky

the staff was inexistent
Stayed 1 night in Jan 2022

6/10 Okay

Rahela

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
A bit disappointing experience as normally Mercure hotels are well kept with a touch of luxury but this property was bit run-down kinda place. Our stay was very short but I didn't get the good vibes overall at this place though the reception staff / service was awesome and no complaints. This hotel needs renovation plus better cleanliness required.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

6/10 Okay

VerbalGarbage

Liked: Cleanliness
Disliked: Property conditions & facilities
Great location but hotel quite tired & in need of a much needed makeover. Bought bottle of wine from bar for the room but barman couldn’t open it for me. No bottle opener available. In France??
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2018

8/10 Good

Pravin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A ni e stay in a Nice town
Very great stay at this hotel breakfast buffet is very complete o sart the day . Perssonnel very charming

8/10 Good

Chris, Dursley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stop over in Vichy
Comfortable relaxing stay

8/10 Good

Khatijah, Malaysia

Liked: Cleanliness, room comfort
Trip to Vichy
There was problem with the elevator during my 6 night stay at the hotel. Other than that I have pleasant memories of my visit to Vichy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
I love my stay in Vichy

4/10 Poor

Don, Sarasota

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not worth the extra drive
We had great difficulty finding the hotel. It's close to shopping and restaurants, which is a plus. Did not eat meals there at all. Hotel is very dated and not really very inviting. We regretted making the drive over from the Auto Route to stay there en route back to Paris.

8/10 Good

Brent, Copenhagen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super service!
Outstanding front desk service, above and beyond the call of duty. As a nonFrench speaking guest, the staff was tremendously helpful (specially with the Domes thermale, next door). Old hotel, yet renovated rooms. Air conditioning was to noisy, we didn't need it. Lovely location, parking fee a bit odd.

8/10 Good

yvonnemark

Liked: Cleanliness, staff & service, room comfort
good hotel
the room is very good, confortable and perfect location, but th eparking need money, nearly $10, the stuff is nice. I will live again if possible.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly cosy
Modern hotel that managed to feel like a more traditional hotel with excellent restaurant and breakfast,could have happily stayed longer.

6/10 Okay

Verified traveller

Disliked: Room comfort
To be fair this hotel is in the process of being modernised and this was very reflected in the price we paid, but the bedrooms were still very dated and the aircon didnt work very well. A lot of the information in the room about the indoor pool next door at the thermal baths seemed to not to known to the reception staff. The main problem was that there was no coffee making facilities in the room, room service never answered the phone and the bar wasnt manned a lot of the time, so getting simple things like a coffee meant having to leave the hotel. Vichy was pleasant but very quiet.

8/10 Good

Patricia, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hoetl Thermaila - Vichy
The hotel was clean and the staff were pleasant and helpful. It was located close to the venue we attended and not too far from the train station. The lack of internet connect was a real problem for me as I needed to keep in touch with my business. While the hotel is good for tourists, it is not suitable for business travellers because of lack of internet facilities. I had to go to the Ibis Hotel up the street to use the internet and I could not use my own lap top.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst meal ever!!
This hotel had a weird feeling to it. Also, because there were no restaurants open in the neighborhood, we ate our dinner at this hotel. It was horrible.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me sentí muy bien. El personal muy amable
Stayed 1 night in Mar 2024

6/10 Okay

Jean Louis

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Julien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Martin

Stayed 1 night in Dec 2023

2/10 Terrible

Pierre

Stayed 1 night in Dec 2023

2/10 Terrible

Abderaouf

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

david

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Vincent

Stayed 1 night in Nov 2023

8/10 Good

VERONIQUE

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Hassina

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Matthieu

Stayed 1 night in Oct 2023

10/10 Excellent

Zaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Michel

Stayed 1 night in Aug 2023

10/10 Excellent

sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Court séjour en duo !
Très bon séjour de 3 nuits, hôtel très fonctionnel et proche des termes. Calme et personnel courtois et serviable. Merci
Stayed 3 nights in Jun 2023

2/10 Terrible

Florian

Stayed 1 night in Jun 2023

6/10 Okay

Roberto

Disliked: Cleanliness, room comfort
Très mauvais! A éviter.
Très mauvaise expérience! Hotel, ne dispose en aucun cas d’une piscine. Attention. Sur le site WEB elle est bien mentionnée ainsi que le SPA, mais c’est une publicité mensongère. Le SPA ne fait pas partie de l’établissement et la piscine tout simplement n’existe pas ! L’état de l’hôtel reste à désirer. Moisissures dans la douche, moquettes tachés, dégradations dans les couloirs etc. A mon avis pas d’investissement fait depuis les 90’ Ce MERCURE n’est en aucun cas un hôtel de 4etoiles. A éviter!
Stayed 1 night in Jun 2023

6/10 Okay

Guillaume

Liked: Staff & service
Disliked: Cleanliness
Moquette tachée Bouilloire sale
Stayed 1 night in May 2023

8/10 Good

philippe

Stayed 1 night in May 2023

8/10 Good

PIERRE

Stayed 1 night in Apr 2023

8/10 Good

jonathan

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Alain

Stayed 1 night in Apr 2023

8/10 Good

jonathan

Stayed 1 night in Apr 2023

8/10 Good

Patrice

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

8/10 Good

Cedric

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Chambre propre, confortable et spacieuse au 6e etage
Stayed 4 nights in Feb 2023

8/10 Good

Geoffrey

Stayed 1 night in Feb 2023

4/10 Poor

Aurelien

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mercure Vichy
Chambre vétuste… pas digne d’un 4 étoiles une chance que la réception a accepté de me changer de chambre ou la shampouineuse avait été passé car la chambre initiale odeur de poussière avex la moquette
Stayed 1 night in Feb 2023

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Nadege

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour sympathique, espaces spacieux PB Moquette
Stayed 1 night in Dec 2022

4/10 Poor

Jeanpierre

Disliked: Cleanliness, property conditions & facilities, room comfort
Hôtel Mercure décevant, inhabituel !!!!
Rien à voir avec les standards Mercure, moquette usée ou constellée de tâches, chaudière en panne douche tiède, pas de séchoir à cheveux. Une vraie déception
Stayed 1 night in Dec 2022