Desk, blackout curtains, iron/ironing board, free cots/infant beds

Reviews of Best Western Galleria Inn & Suites

2.5 out of 5
Best Western Galleria Inn & Suites
601 Dingens St, Buffalo, NY

Reviews

6.8
Rating 10 - Excellent. 235 out of 1000 reviews" "
Rating 8 - Good. 292 out of 1000 reviews" "
Rating 6 - Okay. 192 out of 1000 reviews" "
Rating 4 - Poor. 129 out of 1000 reviews" "
Rating 2 - Terrible. 152 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities
We enjoyed our overnight stay. Quiet and warm Pizza place a short distance.
Stayed 1 night in Apr 2024
Response from Best Western Galleria Inn & Suites on 14 Apr 2024
Thank you for your recent stay at the Best Western Galleria Inn & Suites. We appreciate you taking the time to post your review, as we truly value our guests' comments and opinions. We look forward to welcoming you back again soon!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly!
Stayed 2 nights in Apr 2024
Response from Best Western Galleria Inn & Suites on 10 Apr 2024
Thank you for providing feedback on your recent experience at Best Western Gallieria Inn & suites. We take pride in providing an enjoyable experience for each of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

2/10 Terrible

Michael John

Disliked: Cleanliness, staff & service, property conditions & facilities
Worse check in I have ever had at a hotel. Slow beyond belief. One customer in front of us and it took like 10 to get to us. Then when it’s our turn finally, the phone rings and the front desk check in guy puts are check in down and starts dealing with the reservation change for whoever is on the phone, versus taking his/her number and calling them back. I finally grabbed my credit card and ID from his desk and was about to walk out when that finally got his attention back on us, the clients in front of him.
Stayed 1 night in Apr 2024
Response from Best Western Galleria Inn & Suites on 8 Apr 2024
Thank you for taking the time to share your experience with us. We are very sorry we couldn't provide you with a better check-in experience. We have shared your feedback with the General Manager for their review. Thank you for your valued business.

8/10 Good

Jean

Liked: Staff & service, property conditions & facilities
Thanks for a quick and clean stay. Jackie was awesome!!
Stayed 1 night in Apr 2024
Response from Best Western Galleria Inn & Suites on 3 Apr 2024
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

2/10 Terrible

Shana, Tonawanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Government housing foreigners
Stayed 3 nights in Mar 2024
Response from Best Western Galleria Inn & Suites on 2 Apr 2024
We're sorry you were unhappy with your stay at the Best Western Galleria Inn & Suites. We hope to welcome you back again in the future.

4/10 Poor

Chris

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Our fridge and A/C didn’t work, when telling one of the staff members this they go “Room 120? Ya we know but we must have over booked” Very disappointed.
Stayed 1 night in Mar 2024
Response from Best Western Galleria Inn & Suites on 2 Apr 2024
Chris, we will be addressing your feedback with our staff. This is not acceptable and we do hope you will consider giving us another chance to show you the hospitality you deserve and should expect from us.

6/10 Okay

Ryan

Liked: Staff & service
Super friendly and helpful staff .. But too too noisy , not the owners fault
Stayed 1 night in Mar 2024
Response from Best Western Galleria Inn & Suites on 1 Apr 2024
We appreciate all feedback here at the Best Western Galleria Inn & Suites. We apologize for the noise level during your stay with us. Please let us know if there is anything we can do to make your stay more enjoyable.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Galleria Inn & Suites on 1 Apr 2024
Thank you for your five-star recommendation, Alicia! We look forward to welcoming you back again to the Best Western Galleria Inn & Suites!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Galleria Inn & Suites on 1 Apr 2024
Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us!

8/10 Good

Tanya Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to where we needed to be. The room was small for a suite and the hvac was load. So, needless to say we did not get much sleep. Also, the bed was too firm for comfortable sleep.
Stayed 1 night in Mar 2024
Response from Best Western Galleria Inn & Suites on 25 Mar 2024
Thank you for including our hotel in your travel plans. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon at the Best Western Galleria Inn & Suites Cheektowaga, NY.

4/10 Poor

Aimee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I checked in and was given a room. The room had a strange smell I immediately noticed when I entered. There was an excessive amount of vents which I found odd then I heard entire conversations of other guests, aggressive conversations between a male and a female. A persistent stink from “Mary Jane” was coming into the room through said vents. At one point I dropped my phone and it slid to floor by back of bed and what did I see…a broken used drug paraphernalia, empty old 22 of beer and a lighter and part of a baggie which I’m Guessing was to Hold the drugs used in said paraphernalia oh and an old towel. I booked this room for my daughter and I as it said “Galleria” it was more “ghetto”
Stayed 1 night in Mar 2024
Response from Shaunna on 18 Mar 2024
Thank you for taking the time to let us know about your recent stay. I'm very sorry to hear about your experience. If at anytime you are not comfortable, please let us know. We will fix it right away. Your satisfaction is our utmost priority. Please know this is not typical of our property. We take pride in making sure our guests are happy. I hope we may have the opportunity to better accommodate you on a future stay. If you would like to discuss this further, please do not hesitate to reach out directly.

6/10 Okay

Kiara

Travelled with partner
Disliked: Amenities
Property right next to bar with good wings
Stayed 2 nights in Mar 2024
Response from Best Western Galleria Inn & Suites on 25 Mar 2024
We're so glad our location was convenient for you, Kiara. Thank you for your recommendation of the Best Western Galleria Inn & Suites Cheektowaga, New York.

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shaunna on 18 Mar 2024
Thank you for taking the time to review your recent stay. Im truly sorry it was not all that you expected. We would like to hear more about your experience. Please feel free to reach out directly. Your feedback is important to us.

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff
Stayed 1 night in Mar 2024
Response from Best Western Galleria Inn & Suites on 25 Mar 2024
Thank you so much for noticing our efforts to make your stay with us a pleasant experience at the Best Western Galleria Inn & Suites, Cheektowaga New York! It was a pleasure having you as our guest and we look forward to your return to us.

6/10 Okay

Stacy Ann

Liked: Staff & service
Disliked: Property conditions & facilities
Nothing special very average and badic
Stayed 1 night in Mar 2024
Response from Best Western Galleria Inn & Suites on 25 Mar 2024
Thank you for your review, Stacy Ann. We would enjoy serving you again in the not too distant future.

6/10 Okay

Jacquelyn

Travelled with family
Liked: Staff & service
It was fine. Only stayed one night and was only in the room to sleep. Slept well.
Stayed 1 night in Mar 2024
Response from Best Western Galleria Inn & Suites on 25 Mar 2024
We're so glad you had a good experience with us at the Best Western Galleria Inn & Suites Cheektowaga! We look forward to welcoming you back again soon.

4/10 Poor

Brendan

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The heat to the executive did not work.
Stayed 1 night in Mar 2024
Response from Shaunna on 6 Mar 2024
Brendan, Thank you for taking the time to review your recent stay. I'm truly sorry to hear the heat was not working in part of your room. Please know your satisfaction is our utmost priority. If at anytime you're experiencing any issues, please let us know. We will do our best to fix it right away. We want to make sure your stay is comfortable. I hope we may have the chance to better accommodate you should your travels bring you back to the area.

2/10 Terrible

Ja'Quay

Stayed 1 night in Feb 2024
Response from Shaunna on 25 Mar 2024
I'm very sorry to see you're stay was not all that you expected. Your feedback is important to us. We would like to know more about it to help improve your experience. I hope we may have the opportunity to better accommodate you on a future stay.

10/10 Excellent

Tracey

Stayed 1 night in Feb 2024
Response from Best Western Galleria Inn & Suites on 25 Mar 2024
Thank you, Tracey! We really appreciate your five star review of your stay at the Best Western Galleria Inn & Suites Cheektowaga, New York. It was a pleasure serving you and we look forward to welcoming you back again!

10/10 Excellent

Jasmine

Stayed 3 nights in Feb 2024
Response from Best Western Galleria Inn & Suites on 25 Mar 2024
We appreciate your five-star recommendation, Jasmine! Your feedback is important to us. We hope to have another opportunity to welcome you back again the next time to are visiting the Cheektowaga, New York area.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk always helpful and available
Stayed 1 night in Feb 2024
Response from Best Western Galleria Inn & Suites on 2 Apr 2024
Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

4/10 Poor

Kalima

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For an 2 hour early arrival asked me $50. And did not gave me 30 min for checkout in the morning every 5 minutes they kept coming back.
Stayed 1 night in Feb 2024
Response from Shaunna on 21 Feb 2024
Thank you for taking the time to review your recent stay. I apologize you were disturbed at checkout. For future we are happy to offer a late checkout based on availability, however we need to know in advance so housekeeping does not disturb you. We will always do our best to make sure your stay is enjoyable. Your satisfaction is very important to us. I hope we may have the chance to better accommodate you on a future stay.

6/10 Okay

Phillip

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Best Western Galleria Inn & Suites on 11 Apr 2024
Thank you for your recommendation of the Best Western Galleria Inn & Suites. We look forward to welcoming you back again in the future.

4/10 Poor

Kathryn

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pool looked green and unmanaged. The room we stayed in was 90 degrees even though we set the thermostat to 60. The shower head had some serious calcium buid up and had poor water pressure. But the staff was friendly enough and the complementary breakfast was ok.
Stayed 2 nights in Feb 2024
Response from Shaunna on 14 Feb 2024
Thank you for taking the time to let us know about your recent experience. I apologize that you had an issue with the AC in your room. Due to cold temperatures that can happen sometimes. Please feel free to reach out and let us know and we will do our best to fix it right away. I'm glad to hear you enjoyed breakfast and the staff was friendly. Your satisfaction is our utmost priority and i do hope we have the chance to accommodate you on a future stay!

10/10 Excellent

Abbey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in was amazing and all the staff were very welcoming and extremely accommodating! would definitely recommend this place to anyone travelling, very convenient, very easy parking and within very close proximity to food options and shopping
Stayed 1 night in Feb 2024

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was wonderful
Stayed 1 night in Jan 2024

2/10 Terrible

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
TO be honest i never got to stya there for there was a Driven BAN for the snow Storm OK YES BUFFALO &Cheektowaga ,New,York had driven ban
Stayed 4 nights in Jan 2024
Response from Shaunna on 31 Jan 2024
I'm very sorry to hear you were unable to stay due to storm. It was not weather you wanted to be stuck in. Were glad you were home safe, but do hope you'll have the opportunity to visit us soon!

2/10 Terrible

Dawn

Stayed 2 nights in Jan 2024
Response from Sam on 27 Jan 2024
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what I was looking for
Stayed 1 night in Jan 2024

6/10 Okay

Rebecca

Stayed 1 night in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
We were snowed in and the day staff was very friendly and helpful!
Stayed 1 night in Jan 2024

2/10 Terrible

candie

Response from Nicole on 10 Nov 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Martha

A few days before we were supposed to check in, I got an e Mail saying we were no longer able to stay at the hotel due to unforeseen circumstances. I was lucky to be checking my e mail otherwise I wouldn’t have seen the message and may not had a place to stay. We booked this hotel in may for bills vs giants game. I am very grateful that they moved us to a different hotel and honored the price I originally paid. I would have appreciated a phone call and not an e Mail.
Stayed 1 night in Oct 2023
Response from Nicole on 20 Oct 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Dale

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled my reservation, just prior to my trip. Putting in jeopardy, my air fare, car rental, NFL tickets, and making me seek accommodations, elsewhere!
Stayed 2 nights in Sep 2023

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT A HOTEL
Hotel was closed to house imigrants and we were never notified! Showed up to check in and were SHOCKED
Stayed 3 nights in Sep 2023
Response from Sam on 23 Sept 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Poor

John

Stayed 1 night in Sep 2023
Response from Nicole on 22 Sept 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Sharyn

Stayed 1 night in Sep 2023

2/10 Terrible

Caryl

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was a refugee camp. We were moved to a very dirty, smelly hotel. I will never book with Travelocity.
Stayed 1 night in Aug 2023

2/10 Terrible

Demeni Ziwe

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Was transfer to another hotel and I had to walk to that hotel upon my arrival, no accommodation made and no apology
Stayed 2 nights in Aug 2023
Response from Nicole on 18 Aug 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Gloria

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is no longer even a hotel!
This hotel was completely taken over by the government for Nigerian immigrants. They did not honor our reservations, of course, because the entire hotel was full of young Nigerian men. We were never notified about this a paid a taxi to get there and then paid again to find another hotel.
Stayed 1 night in Jul 2023

6/10 Okay

Eric

Travelled with family
The price for this hotel was excessive, even for the 4th of July weekend. The room was mediocre. The toilet was completely loose. Breakfast was virtually non existent other than coffee. It was the cheapest option in the area, but still.........For 1 night it will work, Not something I would stay in for any extended period of time
Stayed 2 nights in Jul 2023

2/10 Terrible

chris

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights during the 4th of July. The swimming pool was closed and no breakfast was served at all.
Stayed 5 nights in Jul 2023

6/10 Okay

Melvin

Travelled with family, Travelled with family and small children
not really worth the price versus its facility and ambience
Stayed 1 night in Jul 2023

2/10 Terrible

Stephanie

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel was very deceiving by the pictures on the website.This hotel was like a maze, because it was hard to get to the rooms. There was a window in the room that led to the hall. This hotel was also in a bad neighborhood.
Stayed 5 nights in Jun 2023
Response from Khia on 11 Jul 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room was perfect for our needs and the breakfast offerings every morning was much more impressive than what I was expecting. Great staff and very friendly.
Stayed 3 nights in Jun 2023

6/10 Okay

Soe

Stayed 1 night in Jul 2023

10/10 Excellent

Naranpurev

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Hajime

Stayed 1 night in Jul 2023

2/10 Terrible

Adrianna

Stayed 1 night in Jul 2023
Response from Nicole on 7 Jul 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Arshadul

Stayed 1 night in Jul 2023