Indoor pool

Reviews of Grand Hotel Amrâth Amsterdam

5 out of 5
Grand Hotel Amrâth Amsterdam
Prins Hendrikkade 108, Amsterdam

Reviews

8.2

Very good

Rating 10 - Excellent. 500 out of 1003 reviews" "
Rating 8 - Good. 261 out of 1003 reviews" "
Rating 6 - Okay. 114 out of 1003 reviews" "
Rating 4 - Poor. 78 out of 1003 reviews" "
Rating 2 - Terrible. 50 out of 1003 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anastasia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved it and will be back
Stayed 1 night in Apr 2024

6/10 Okay

Rachel, Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities
We were in a room that was way too hot and no way to cool it down. They opened the old windows but with heavy curtains no air came in. I'd curtains were open- it was bright light and incoming views from other rooms. The hotel is a maze and I'm seriously glad there wasn't a fire- would have never gotten out.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 15 Apr 2024
Dear Rachel,Thank you for sharing your feedback with us.We regret to hear that some aspects of your stay did not meet your expectations.We are sorry that your room was hot. Our staff are always glad to provide extra fans in order to fix the temperature and ensure you have a pleasant stay.Your comfort is our top priority!Once again, thank you for your feedback and we are looking forward to seeing you again soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

8/10 Good

Esther

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the old building and charm it had many really good employee's Mabinci really stood out in the restaurant and how great she was with my 4y old. there were some cleanliness issues with the tub and electrical problems with the curtains. If you want to charge your phone or run a sound machine you cannot just unplug your room it takes all electricity off.
Stayed 4 nights in Apr 2024
Response from Guest Relations on 15 Apr 2024
Dear Esther,We would like to thank you for the time you have taken to share your experience with us and others on Expedia.It is wonderful to learn that you have enjoyed your stay with us and that Mabinci has provided you with the right service. We will ensure to share your comment with her. However, we apologize for the inconvenience regarding the cleanliness and electrical issues in your room. Please rest assured that your feedback will be forwarded to both our Technical and Housekeeping departments.Thank you again for sharing your feedback and we really hope to welcome you again in the near future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

julie, Lacombe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stately rooms!
Stayed 5 nights in Apr 2024
Response from Guest Relations on 15 Apr 2024
Dear Julie,We highly appreciate your review and 5-star rating!We are extremely glad to hear that you have enjoyed your stay with us.We cannot wait to welcome you again in the near future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Samuela, Wolverhampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. I was solo travelling and felt so safe. And they were so kind and service was absolute amazing. Coming to this hotel when I come to Amsterdam again.
Stayed 3 nights in Mar 2024
Response from Guest Relations on 1 Apr 2024
Dear Samuela,Thank you for the time you have taken to leave this wonderful feedback and 5-star rating!How amazing to hear that you had a wonderful time staying with us. Providing the highest level of hospitality is our number one priority and we are truly glad to hear that we met your utmost expectations.We are thrilled to read that you felt safe and that you received the best service.Thank you once again for your feedback and high score! We are grateful for your kind words. Looking forward to your next experience. Hopefully, we’ll impress you once again.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Natalia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Relations on 29 Mar 2024
Dear Natalia,Thank you for your 5-star rating!It is wonderful to read that you had a great and pleasant stay at our hotel.We look forward to welcoming you again soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Shabnam

Liked: Cleanliness, staff & service, property conditions & facilities
Great property with original structure. Near to the station. Further away from main shopping area but a nice walk. Room was available early which was great.
Stayed 2 nights in Feb 2024
Response from Guest Relations on 29 Mar 2024
Dear Shabnam,Thank you for taking the time to share your experience with us.We are thrilled to learn your stay was everything you hoped it would be.It is great to know that our hotel has accommodated your needs.We appreciate your wonderful review and 5-star rating!Our entire team is looking forward to welcoming you again in the near future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Emily, HIALEAH

Liked: Staff & service, amenities, property conditions & facilities
This hotel has a lot to offer for anyone traveling to Amsterdam and wanting to stay in the heart of city center. The building itself stands out from the others as it is quite beautifully historic and has a renaissance type architecture. My favorite detail about this hotel is that the hotel is walking distance to central station where you’re easily able to take public transportation like the train, metro, or tram to different parts of the city. The hotel staff is very friendly and accommodating. Anytime I had any questions or concerns they were quickly addressed and resolved. The front desk staff, the bellboy that helped carry my luggage to my room, and the restaurant staff, were all very welcoming and willing to make sure my stay was as comfortable as possible which was greatly appreciated. Due to my amazing experience at this hotel I highly recommend anyone to stay here at the Grand Hotel Amrâth, and I will definitely be booking again in the near future.
Stayed 4 nights in Mar 2024
Response from Guest Relations on 22 Mar 2024
Dear Emily,Thank you for taking the time to leave a wonderful feedback and 5-star rating!Your words have brightened our day! Our hotel's goal is to provide comfortable accommodations and excellent guest experience. We are delighted to learn that this commitment was reflected in your stay. Thank you for your kind ratings of our staff service, it is of utmost importance to all team members to deliver best-in-class service and for our beloved guests. Your kind words will be shared with our entire team.We appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. At Grand Hotel Amrâth Amsterdam, we believe that our guests deserve the best service, and we’re committed to delivering just that.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Clara

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Excellent staff. Great and big rooms. Very comfortable
Stayed 4 nights in Mar 2024
Response from Guest Relations on 18 Mar 2024
Dear Clara,Thank you very much for leaving a wonderful feedback regarding your experience.Your words have brightened our day! We put a lot of effort into providing comfortable accommodations and excellent guest experience. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit.Furthermore, we are delighted to learn that our staff have provided your with the right service.We are looking forward to welcoming you again in the near future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Mark

Stayed 2 nights in Mar 2024
Response from Guest Relations on 1 Apr 2024
Dear Mark,Thank you for your 5-star rating!We are thrilled to hear that your stay was everything you hoped it would be.We are looking forward to welcoming you again soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Catherine

Liked: Property conditions & facilities
Very pleasant stay, lovely spacious room and friendly staff :)
Stayed 3 nights in Mar 2024
Response from Guest Relations on 11 Mar 2024
Dear Catherine,Thank you for sharing your valuable feedback with us.Wonderful to hear that you had a wonderful time staying with us. Providing the highest level of hospitality is our number one priority and we are truly glad to hear that we met your utmost expectations. We will ensure to share your valuable feedback with our entire hotel team.We truly look forward to welcoming you back to our hotel whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Michael, Brighton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed three nights at the Amrath hotel and I can honestly say no complaints - enjoyed a couple of glasses of wine with some snacks - room was very adequate in terms of size especially the king size bed - the only slight criticism was the shower over the bath as managed to make the floor a little wet! Had great time though and all staff very pleasant and helpful
Stayed 3 nights in Feb 2024
Response from Guest Relations on 6 Mar 2024
Dear Michael,We would like to thank you for taking the time to share your experience with us.Your review means a lot to us because we work hard to give each of our guests the greatest possible experience. We are so pleased to learn that your stay has met your expectations and that our staff provided you with the right service.However, you valuable feedback regarding the shower will be forwarded to our Technical team.Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.We can’t wait to exceed your expectations every time you choose us.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

8/10 Good

Bethany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel inside and out. Staff are incredible friendly and helpful. There was lots of little treats we didn’t know about, mini chocolates delivered to the room every evening, mini fridge, waffles etc. Spa was incredible.
Stayed 3 nights in Feb 2024
Response from Guest Relations on 1 Mar 2024
Dear Bethany,Thank you for sharing your experience at our hotel with us.Your words have brightened our day! We put a lot of effort into providing comfortable accommodations and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We’ll do an even better job next time and earn those five stars.We value your feedback and look forward to welcoming you again.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Relations on 26 Feb 2024
Dear Paul,Thank you for staying and rating Grand Hotel Amrâth Amsterdam.Our aim is to provide our guests with a memorable stay, and we are delighted to read that we have succeeded.We look forward to welcoming you again in the near future.With kind regards,Guest Relations Officer.

10/10 Excellent

Hodon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in a great location. Loved my weekend getaway
Stayed 2 nights in Feb 2024
Response from Guest Relations on 19 Feb 2024
Dear Hodon,Thank you for sharing your experience at Grand Hotel Amrâth Amsterdam with us. We appreciate your 5-star rating!Wonderful to read that you have enjoyed your stay with us and we were able to meet your expectations, this is what we strive for and are delighted to see that we managed. We truly look forward to welcoming you whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.

4/10 Poor

Janet

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great and very helpful front desk personnel, and bellhops. The "automatic" curtains in my room opened by themselves three times overnight, waking me up! As well, the steam room was shut down...disappointing, as the "spa" area was a main reason for booking here.
Stayed 1 night in Feb 2024
Response from Guest Relations on 16 Feb 2024
Dear Janet,We highly appreciate you taking the time to share your experience at Grand Hotel Amrâth Amsterdam.How unfortunate to read that some aspects of your stay were not up to your expectations.We apologize for the fact that our steam room was out of use due to maintenance. We also apologize regarding the curtains as this might happened due to mixed signals. We will ensure to discuss your feedback with our Technical team.On the other hand, we are glad to read that our staff have provided you with the right service.We truly hope to welcome you again in the future and guarantee you a great stay.With kind regards,Guest Relations Officer.

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to Amsterdam Centraal. A strong art-deco interior design, mostly well presented with a few places where ageing is showing, as well as a long walk to our room, and a noisy lift/elevator waking us in the night. Housekeeping did not replenish towels/bathrobes in line with the hotel policy which was disappointing. The staff are wonderful and very helpful. The spa area is really nice especially after a day on a busy city break. The hotel is a short walk from the main city centre and very convenient. I totally recommend this hotel.
Stayed 3 nights in Feb 2024
Response from Guest Relations on 19 Feb 2024
Dear Benjamin,Thank you for choosing Grand Hotel Amrâth Amsterdam. We highly appreciate you taking the time to give us your valuable feedback.It is incredibly wonderful to read that you enjoyed your stay with us and that the location was convenient.It is also great to know that our staff have provided you with the right service and that our hotel has accommodated your needs.However, we apologize for the inconvenience regarding the noise and towels replenishment. Your comfort and satisfaction are our top priority. Please rest assured that we will share your valuable feedback with our team to make sure this does not happen in the future. Thank you again for your 5-star rating and positive feedback.We can’t wait to welcome you back for another outstanding experience. At Grand Hotel Amrâth Amsterdam, we believe that our guests deserve the best service, and we’re committed to delivering just that.With kind regards,Guest Relations Officer.

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Relations on 14 Feb 2024
Dear Joseph,We truly appreciate you rating Grand Hotel Amrâth Amsterdam.We are delighted to read that you had a great stay at our hotel.We truly hope to welcome you again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.

10/10 Excellent

Annalee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn’t say anything bad about this hotel! Booked it for my boyfriend’s birthday on arrival we were greeted by the Guest relations officer who showed us around and took us straight to our room, where ballon’s and chocolates had been put in the room. The drinks were complementary. All staff were friendly and the service was extremely exceptional. The spa and wellness facilities were great. I would recommend this hotel you definitely get what you pay for and I’ll be returning. The hotel is situated in a great place not even a 10min walk from the train station.
Stayed 2 nights in Feb 2024
Response from Guest Relations on 12 Feb 2024
Dear Annalee,We would like to thank you for taking the time to leave this wonderful feedback regarding your stay at Grand Hotel Amrâth Amsterdam.We are extremely delighted to read that you had a great stay at our hotel. Thank you for your kind ratings of our staff service, it is of utmost importance to all team members to deliver best-in-class service and quality accommodation for our beloved guests. we are glad to know that our hotel has accommodated your needs.Once again, we appreciate your feedback. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.It was a pleasure welcoming you as our guest and we look forward to do so again in the nearby future. With kind regards,Guest Relations Officer.

8/10 Good

Shan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay only thing I’ll say is there’s a £150 deposit that I had no clue of and it has to be paid on card
Stayed 2 nights in Jan 2024
Response from Guest Relations on 5 Feb 2024
Dear Shan,Thank you for sharing your experience at Grand Hotel Amrâth Amsterdam.We are glad to read that you enjoyed your stay at our hotel.However, we apologize for the fact that you were not aware of the deposit which we take upon arrival. We are sorry if this caused any inconvenience. Thank you again for your feedback and we hope to welcome you again in the future.With kind regards,Guest Relations Officer.

8/10 Good

Marissa, Hewitt

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right across from Central Station, it's a great location
Stayed 4 nights in Jan 2024
Response from Guest Relations on 1 Feb 2024
Dear Marissa,Thank you for sharing you experience at Grand Hotel Amrâth Amsterdam with us.We are truly glad to read that you enjoyed your stay at our hotel and that the location was convenient to you.We appreciate you choosing our hotel, and we look forward to welcoming you again.With kind regards,Guest Relations Officer.

6/10 Okay

Nicholas

Stayed 2 nights in Jan 2024
Response from Guest Relations on 25 Mar 2024
Dear Nicholas,Thank you for rating our property!We apologize that some aspects of your stay did not match your expectations. Please let us know if there is anything we can do to make the next experience even better so you can have an unforgettable experience. We look forward to seeing you soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Ebony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Old style charm. Nice and quiet, but a short walk to central station and may great restaurants and bars.
Stayed 4 nights in Jan 2024
Response from Guest Relations on 29 Jan 2024
Dear Ebony,We truly appreciate you taking the time to share your experience at Grand Hotel Amrâth Amsterdam.We are thrilled to know that you had a great stay at our hotel and that you found its location convenient.Thank you for your 5-star rating. Your satisfaction is our top priority.It was a pleasure welcoming you as our guest and we look forward to do so again in the near future. With kind regards,Guest Relations Officer.

10/10 Excellent

Olga

Travelled with family
I’m love
Stayed 2 nights in Jan 2024
Response from Guest Relations on 29 Jan 2024
Dear Olga,Thank you for choosing our hotel and for your 5-star rating!We are so glad to hear you enjoyed your stay. Our hotel aims to provide a unique experience, and we work hard to exceed your expectations. We are looking forward to welcoming you back to our hotel.With kind regards,Guest Relations Officer.

10/10 Excellent

Helen, Lyndhurst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were totally fabulous, friendly, helpful and knowledgeable. The hotel is very near the main station so really convenient for getting to and from the airport. The hotel is an artistic and architectural wonder and fascinating to wander around.
Stayed 3 nights in Jan 2024
Response from Guest Relations on 24 Jan 2024
Dear Helen,Thank you very much for sharing your experience at Grand Hotel Amrâth Amsterdam with us.Your review and rating is a beautiful testimony for our hotel and the staff therefore we truly thank you. We are delighted to read that you enjoyed your stay at our hotel and that our staff have provided you with the right service. We will ensure to share your feedback with our entire team.Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide the best service to our guests.We cannot wait to welcome you again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.

4/10 Poor

Brian

Liked: Cleanliness, room comfort
Disliked: Staff & service
Will choose elsewhere
Requesting a deposit was a bad idea when card details suffice elsewhere. Someone knocking on our door every morning waking us on our holiday. Curtains opening automatically early morning waking us. Very strange Portuguese barman.
Stayed 4 nights in Jan 2024
Response from Guest Relations on 16 Jan 2024
Dear Brian,Thank you for your feedback. We appreciate you sharing your experience with us.We regret to read that you could not enjoy your stay to the fullest.We truly apologize for the fact that your comfort was disturbed. Our guests' comfort and satisfaction is our top priority. Please rest assured that your valuable feedback will be discussed with our team to look further into the matter.We are sorry for the curtains as this might happened due to mixed signals, this will be shared with our Technical team. Once again, thank you for your feedback. We offer you our sincerest apologies for the inconvenience caused to you. This is not the memorable time we wanted you to have. With kind regards,Guest Relations Officer.

8/10 Good

Staci

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time and loved the hotel itself and the location. My only issue which is what prompted the “good” rather than “excellent” review is the bathroom. First, there is next to no lighting so putting on makeup or doing my hair was a challenge. Second, the tub is so deep it was hard to climb in and out for a shower. Lastly, the shower doors did not stay in a single place so they would either end up hitting us or allowing the water to end up on the floor. Other than that we loved our stay!
Stayed 4 nights in Jan 2024
Response from Guest Relations on 16 Jan 2024
Dear Staci,Thank you for your feedback, we appreciate the time you have taken to share your experience with us.We are delighted to read that your stay was pleasant and positive.However, we apologize for the inconvenience regarding the bathroom. Please rest assured that your valuable feedback will be forwarded to our Technical team to improve your future stay with us.Thank you again for your feedback, and we truly hope to welcome you again to Grand Hotel Amrâth Amsterdam.With kind regards,Guest Relations Officer.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sized room. Good option of complimentary drinks left in the room.
Stayed 3 nights in Jan 2024
Response from Guest Relations on 16 Jan 2024
Dear David,Thank you for choosing Grand Hotel Amrâth Amsterdam and for taking the time to write a review.We are so glad to hear you enjoyed your stay. Our hotel aims to provide a unique experience, and we work hard to exceed your expectations. We are looking forward to welcoming you back to our hotel.With kind regards,Guest Relations Officer.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it will be returning many thanks happy new year
Stayed 4 nights in Dec 2023
Response from Guest Relations on 16 Jan 2024
Dear Lee,Thank you very much for your wonderful review and 5-star rating!Our aim is to provide our guests with a memorable stay, and we are delighted to read that we have succeeded.On behalf of Grand Hotel Amrâth Amsterdam family we thank you again for your 5-star rating and for choosing our hotel. We can’t wait to exceed your expectations every time you choose us.With kind regards, Guest Relations Officer.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were brilliant. The rooms were classy, the pool and spa area was really reaxing and tranquil, the steak off the restaurant menu was sublime and the hotel is in the beating heart of Amsterdam. All in all. It was a cracking Amsterdam experience. Lovely Hotel and felt like a home from home for me. Thanks to all the staff, thankyou Amsterdam, thankyou Holland. What a great place.
Stayed 3 nights in Jan 2024
Response from Guest Relations on 11 Jan 2024
Dear Thomas,Thank you very much for leaving this wonderful feedback and 5-star rating regarding your stay at Grand Hotel Amrâth Amsterdam.It is incredibly encouraging to see you have enjoyed your stay with us. Thank you for your kind ratings of our staff's service, it is of utmost importance to all team members to deliver best-in-class service and quality accommodation for our beloved guests, and we are glad that this commitment was reflected in your stay.On behalf of the whole team, we thank you for sharing your feedback and for helping us to keep delivering the quality our guests deserve. Rest assured, your kind words will be shared with the entire team. Once again, thank you for giving us your valuable feedback and we will be looking forward to welcoming you again soon.With warm regards,Guest Relations Officer.

10/10 Excellent

Chance

Liked: Cleanliness, property conditions & facilities, room comfort
Great Stay in Amsterdam
Stay was really nice staff was friendly and helpful really awesome architecture and amenities
Stayed 1 night in Jan 2024
Response from Guest Relations on 10 Jan 2024
Dear Chance,Thank you very much for your choosing to stay and rate Grand Hotel Amrâth Amsterdam.It is wonderful to know that your stay was everything you hoped it would be.Furthermore, we are glad that our staff's service was up to your expectations.We truly hope to be able to serve you again in the future.With kind regards,Guest Relations Officer.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay and will be back again. The staff was excellent
Stayed 3 nights in Oct 2023
Response from Guest Relations on 11 Jan 2024
Dear Stephen,Thank you very much for taking the time to share your experience at Grand Hotel Amrâth Amsterdam.We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Furthermore, we are delighted to know that our staff have provided you with the right service.We can’t wait to serve you again soon.With kind regards,Guest Relations Officer.

8/10 Good

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is unique in design, some quaint features, rooms are adequate. There needs to be plug sockets near to mirrors. The gym needs the equipment looking at, as most of it doesn’t work. Overall a good hotel & would probably stay there again
Stayed 2 nights in Jan 2024
Response from Guest Relations on 9 Jan 2024
Dear Mark,Thank you for sharing your experience regarding your stay at Grand Hotel Amrâth Amsterdam.We are glad to know that your stay was pleasant at our hotel. However, we regret to read that some aspects of your stay were not positive.Please rest assured that your constructive feedback will be discussed with our team in order to make improvements where possible.We appreciate your feedback, it will help us make changes for the better.We truly hope to welcome you again soon.With kind regards,Guest Relations Officer.

6/10 Okay

Simon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location but expensive, dark and dingy
Hotel is in a great location and has a nice spa. Steam room was out of order on our visit. The rooms and decor are old and feel dark and dingy. Staff were friendly and attentive. Overall this hotel is only worth it for the location but I think there are better options in the city centre. Parking was €70 per night on top of the room in their garage.
Stayed 1 night in Dec 2023
Response from Guest Relations on 9 Jan 2024
Dear Simon,We appreciate you taking the time to share your experience at our National Monument, the Grand Hotel Amrâth Amsterdam.We regret to read that some aspects of your stay did not meet your expectation.We apologize for the fact that the Steam room was out of order due to maintenance.On the other hand, we are pleased to know that our staff have provided you with the right service.I would like to inform you that we take our guests' feedback very seriously. Therefore, your feedback will be forwarded to our team in order to make improvements where possible.Thank you again for your feedback and we truly look forward to welcoming you in the near future.With kind regards,Guest Relations Officer.

10/10 Excellent

Bonita Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was lush and the spa was such a treat in the day! Had a minor issue with heating but the staff were very helpful.
Stayed 3 nights in Dec 2023
Response from Guest Relations on 9 Jan 2024
Dear Bonita,Thank you very much for choosing Grand Hotel Amrâth Amsterdam. We truly appreciate you sharing your experience with us.How amazing to hear that you had a wonderful time staying with us. Providing the highest level of hospitality is our number one priority and we are truly glad to hear that we met your utmost expectations.Your kind words about our staff will be passed to them.We look forward to welcoming you again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.

4/10 Poor

ALONSO

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Bad smells
We repeatedly report to the front desk about the odor coming out from our room but little was done on the subject. We expected more from a 5stars.
Stayed 2 nights in Jan 2024
Response from Guest Relations on 9 Jan 2024
Dear Alonso,Thank you for reviewing and rating our property.We truly apologize for the inconvenience that occurred during your stay. We regret to read that your experience was not positive and up to our usual high standards.We are sorry that your feedback was not instantly handled during your stay. We will discuss this with our team.Please rest assured that the Technical team is informed of this and that measures are taken to fix this to ensure that such inconvenience will not occur in the future.Thank you again for your feedback and please accept our sincere apologies. This is not the memorable time we wanted you to have.Despite the issue mentioned, we certainly hope that you had a great time in our beautiful city and that you will visit us again in the future. With kind regards, Guest Relations Officer.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Guest Relations on 16 Jan 2024
Dear Gerald,Thank you very much for your 5-star rating! We are pleased to know that you enjoyed your stay at Grand Hotel Amrâth Amsterdam. We look forward to welcoming you back to our hotel. With kind regards, Guest Relations Officer.

4/10 Poor

Mark

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We love the idea of this property, beautiful room, and they let us in before check-in time. Once in, we found terrible Internet, and almost no water pressure. We called immediately and was told that there would be no fix until the next day. After our stay, I reached out and was told that had we let them know while we were staying, all would have been fixed or room changed, which we did and neither option was provided. We feel this to be rather disingenuous. Our major problem, however was that upon arrival we were told that breakfast was included. They say that they did not say that and that this may have been a language interpretation issue. We grabbed a cup of coffee and a croissant on the way out and then we’re charged the equivalent of $65. We let them know at the time and would have at least appreciated an offset. But like the other issue, was just told that there’s nothing they could do and we were sent on our way. I never write negative reviews – almost never. I wanted to love everything about this place, but ended up feeling like they had ruined , our time in Amsterdam. OK, now get ready for the standard response that they appreciate our feedback and will let the supervisors know.
Stayed 1 night in Dec 2023
Response from Guest Relations on 9 Jan 2024
Dear Mark,Thank you for taking the time to share your experience with us.We regret to read that your stay did not meet your expectation.We truly apologize for the inconvenience regarding the water pressure and internet connection. Please rest assured that your feedback is already taken on board.We are sorry for the misunderstanding regarding the breakfast. Your valuable feedback will be discussed with our team to ensure this does not happen in the future.I would like to inform you that we are discussing this further with our team after your e-mail.Once again, thank you for your valuable feedback and please accept our sincere apologies.We truly hope to be able to serve you again in the future so you will get to enjoy our service and facilities as intended.With kind regards,Guest Relations Officer.

10/10 Excellent

Zylna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality
Stayed 2 nights in Dec 2023
Response from Guest Relations on 5 Jan 2024
Dear Zylna,Thank you very much for rating and reviewing Grand Hotel Amrâth Amsterdam.We are glad that you had a great time staying at our hotel. Providing the best service to our guests is our top priority. Our entire team is looking forward to welcoming you back to our property.With warm regards,Guest Relations Officer.

6/10 Okay

Jordan

Liked: Staff & service, property conditions & facilities, room comfort
Mediocre
Pros- Nice hotel with lots of old features, great location, staff around hotel are helpful and friendly Cons- not really a 5 star imo, hot water is difficult to get in the shower and the shower door didn’t close properly, spa was dirty in parts, check in was slow and busy, despite checking in online you still have to que and pay for the local tax, give ID and pay a deposit (220euros for 3 nights, should have the money returned within a week) so seemed kind of pointless of doing it before we got there There are lot better 5 stars out there but the price was cheaper than a lot of the others
Stayed 3 nights in Dec 2023
Response from Guest Relations on 8 Jan 2024
Dear Jordan,We highly appreciate the time you have taken to share your experience with us.We are glad to know that our staff have provided you with the right service.However, we regret to read that some aspects of your stay did not meet your expectation. Your constructive feedback regarding the hot water and shower door will be forwarded to our Technical team.We are sorry for the check-in process. Our team works hard to make sure that the process goes smooth and fast. We appreciate your understanding.Despite the issues mentioned, we hope that you enjoyed your time in our beautiful city and that you will visit us again in the future.With kind regards,Guest Relations Officer.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Guest Relations on 16 Jan 2024
Dear James,We highly appreciate your 5-star rating!We are glad that you had a great time staying at the Grand Hotel Amrâth Amsterdam.We are looking forward to welcoming you back to our property.With kind regards,Guest Relations Officer.

10/10 Excellent

Bryan J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Guest Relations on 3 Jan 2024
Dear Bryan,Thank you very much for your 5-star rating! We are pleased to read that you enjoyed your stay at Grand Hotel Amrâth Amsterdam. We look forward to welcoming you back to our hotel. With kind regards, Guest Relations Officer.

8/10 Good

Joanna

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel and room, they were even kind enough to let us have our room early. This is our second stay, but such a shame that after such a good check in and first night, without warning, before we managed to have either much needed morning coffee or a shower the water was turned off. The staff were not sympathetic and seemed more concerned about the inconvenience for them over the comfort of the guests. It’s likely that I would book this hotel again for the location and facilities but hesitantly due to the lack of service / difficulty dealing with inconvenience and providing assistance. Coffee and a shower in the morning (or an estimate of the likelihood of when these would be available) shouldn’t be too much to ask? sadly the response left us feeling we had asked far too much and both had to go the whole day without a shower and a swift walk to the nearest cafe.
Stayed 2 nights in Dec 2023
Response from Guest Relations on 3 Jan 2024
Dear Joanna,Thank you for taking your precious time to share your experience at Grand Hotel Amrâth Amsterdam.We are truly sorry for the fact that the water had to be shut due to urgent maintenance.We apologize for this inconvenience, our staff were doing their best to make sure that our guests are well informed. We worked so hard to alleviate this inconvenience and to make sure it gets fixed as soon as possible as we know how frustrating it would be for our guests. However, we are glad to know that your first night was positive and pleasant.Thank you again for your valuable feedback and please accept our sincere apologies for this inconvenience.We truly hope to welcome you again in the future so that you get to enjoy our service and facilities as intended.With ward regards,Guest Relations Officer.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations on 31 Jan 2024
Dear Andrea,Thank you for your 5-star rating, it means a lot to us!We are thrilled to read that you had a great stay at our hotel.We truly hope to welcome you again at Grand Hotel Amrâth Amsterdam.With kind regards,Guest Relations Officer.

10/10 Excellent

Todd

Response from Guest Relations on 1 Mar 2024
Dear Todd,Thank you very much for your 5-star rating!We are thrilled to read that you had a great stay at our hotel.We hope to welcome you again in the future.With kind regards,Guest Relations Officer.

10/10 Excellent

Amir Soheil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A historical place with great amenities and friendly staff. It is located in the city center, and you don’t even need to take a train to get to most tourist areas. The only downside was its breakfast, which was the same all three nights we stayed there—definitely a nice place to stay in Amsterdam.
Stayed 3 nights in Dec 2023
Response from Guest Relations on 27 Dec 2023
Dear Amir,Thank you for taking your precious time to leave a valuable feedback about Grand Hotel Amrâth Amsterdam.We are delighted to read that your stay was everything you hoped it would be. Furthermore, we are pleased to learn that the staff have provided you with the right service.However, please rest assured that your valuable feedback regarding the breakfast will be shared with our F&B team.We sincerely appreciate your valuable feedback. Your satisfaction is out top priority. At Grand Hotel Amrâth Amsterdam, we believe that our guests deserve nothing but the best, and we’re committed to delivering just that.We can’t wait to welcome you back for another outstanding experience.With kind regards,Guest Relations Officer.

10/10 Excellent

Lynne Vivien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Guest Relations on 28 Dec 2023
Dear Lynne,Thank you very much for your 5-star rating!We are so glad to know that your stay was everything you hoped it would be.We can't wait to welcome you again to our hotel.With kind regards,Guest Relations Officer.

10/10 Excellent

Ian

Stayed 1 night in Dec 2023
Response from Guest Relations on 13 Dec 2023
Dear Ian,We really appreciate your 5-star rating!It is a pleasure to read know that you enjoyed your stay at Grand Hotel Amrâth Amsterdam.We truly hope to welcome you back in the near future.With kind regards,Guest Relations Officer.

10/10 Excellent

Laura

Stayed 2 nights in Dec 2023
Response from Guest Relations on 13 Dec 2023
Dear Laura,Thank you very much for your 5-star rating!We are thrilled to know that you enjoyed your stay at Grand Hotel Amrâth Amsterdam.We look forward to welcoming you again in the future.With kind regards,Guest Relations Officer.

10/10 Excellent

Andrew

Travelled with group
Liked: Amenities
Hidden gem. Only downside could not close the curtains!
Stayed 2 nights in Dec 2023
Response from Guest Relations on 12 Dec 2023
Dear Andrew,Thank you very much for your 5-star rating!It is wonderful to read that you have enjoyed your stay with us and that we were able to meet your expectations, this is what we strive for and are delighted to see that we managed.I hope that you mentioned your feedback regarding the curtains during your stay at our reception, in that way we are always immediately able to assist you in any way. We look forward to welcoming you again soon.With kind regards,Guest Relations Officer.