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Reviews of Ibis Hotel Alicante

1 out of 5
Ibis Hotel Alicante
Avenida de Elche, 114, Alicante, Alicante

Reviews

8.2

Very good

Rating 10 - Excellent. 174 out of 543 reviews" "
Rating 8 - Good. 255 out of 543 reviews" "
Rating 6 - Okay. 78 out of 543 reviews" "
Rating 4 - Poor. 22 out of 543 reviews" "
Rating 2 - Terrible. 14 out of 543 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Fern

Disliked: Cleanliness, staff & service, property conditions & facilities
Very basic, dusty, uncomfortable bed, Paper cups no glasses All in one body hair hand wash in dispensers that’s it. if you’re looking for a real glass a bar of soap look somewhere else It’s a place to sleep but you’re not going to want to stay in your room for more than that. I checked in at 11:30 at night. All staff was very young, and it looked like they were having a get together as opposed to working. I felt like I was interrupting as opposed to being served.
Stayed 1 night in Mar 2024

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose was amazing again! Raquel was also amazing! As were all staff! Convenient for airport route, Alicante city centre also. Hotel is nice and clean, nice large clean room with everything you need. Fantastic views of Mediterranean Sea. Hairdryer supplied in room, towels changed daily, food was great too!!
Stayed 3 nights in Feb 2024

10/10 Excellent

kenneth

Stayed 2 nights in Jan 2024

6/10 Okay

Tracy

Liked: Cleanliness
Nice environment not far from the airport.
Stayed 2 nights in Jan 2024

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Alicante
Good location if travelling by car,on arrival staff were friendly, room was basic but the bed was comfortable. Breakfast was adequate with freshly squeezed orange juice, good coffee, cold meats, cheeses, boilled eggs and a choice of breads. I would definitely stay there again
Stayed 1 night in Jan 2024

6/10 Okay

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for travelling north/south
Great value breakfast. Lovely view.
Stayed 3 nights in Dec 2023

10/10 Excellent

mohammad N M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night stay.
Ideal for night before flying out from Alicante airport
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Belinda

Stayed 1 night in Nov 2023

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel convenient for getting to the airport
Stayed 1 night in Nov 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

debra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

ligia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Belinda

Stayed 1 night in Aug 2023

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Jul 2023

10/10 Excellent

Lorena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, quiet and close to Alicante. Always sufficient parking.
Stayed 1 night in Jun 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As above
Six day trip down through France and this was by far the best stay. Juan and Anna Maria were outstanding in every way. What a shame their boss’s let them down BADLY. They must have known how many were staying, Juan and Anna Maria really did need some help and support from some others on duty. The company failed miserably.
Stayed 1 night in Apr 2023
Response from pascal hotel manager on 1 May 2023
Dear IanWe very much appreciate your comments regarding your stay at the ibis hotel Alicante. It is always a pleasure to receive positive feedback. I will share your comments with Juan & Ana Maria. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I am sorry that was'nt any staff for help; please allow me to express my sincerest apologies.At Ibis , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good stay
Room could do with a lick of paint, could do with having a waste paper bin in the room as there was just one in the bathroom
Stayed 3 nights in Apr 2023

10/10 Excellent

Barney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Kathleen

Stayed 10 nights in Feb 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NYE at Ibis
It’s a lovely hotel with great staff but not near any amenities and a taxi is necessary
Stayed 2 nights in Dec 2022

8/10 Good

Peter

Stayed 1 night in Dec 2022

4/10 Poor

James

Disliked: Staff & service, room comfort
Very Disappointing Restaurant - Rooms Far To Hot
We chose this hotel as it said there was a restaurant but all it had was a food and drink area next to reception staffed by a rather unfriendly barman who told us we could only have pasts or pizza. We ate elsewhere. The room was far too hot and the air-conditioning had been switched off. The receptionist was friendly.
Stayed 1 night in Nov 2022
Response from pascal hotel manager on 28 Nov 2022
Dear Thank you for taking the time to tell us about your experience at the ibis hotel Alicante. I am sorry that your restaurant experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but clean and ideal for airport stay
Good location, 10 ins to Alicante airport, clean and perfect for short stay. Basic food such as Pizza available anytime
Stayed 2 nights in Oct 2022
Response from Enrique on 20 Nov 2022
Dear guest,Thank you for taking the time to share your comment with us. We hope to have the pleasure of welcoming you back to our hotel soon.Sincerely,

8/10 Good

Sinead

Travelled with family
Ibis are good family friendly /dog friendly hotels. I e we’re disappointed in this visit as we had booked two rooms as a family travelling and one room wasn’t available yet at check in time. I understand it was high season and we took the one room and left all of our luggage. We returned tired at 7pm and the second room still wasn’t cleaned and available to us . This was disappointing.
Stayed 1 night in Aug 2022
Response from pascal hotel manager on 10 Aug 2022
Dear thank you for taking the time to tell us about your experience at the ibis hotel Alicante. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Thomas

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022
Response from pascal hotel manager on 10 Aug 2022
Dear Thomas, Thank you for taking the time to share your feedback. We hope to welcome you back to ibis hotel alicante very soon! Sincerely,

2/10 Terrible

andrew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Was a horrible experience, key didnt work, nonparking available had tomsoemd time waiting, room was not clean, hotel is really bad not recommended.
Stayed 1 night in Jul 2022
Response from pascal hotel manager on 30 Jul 2022
Dear Andrew, Thank you for taking the time to tell us about your experience at the ibis hotel Alicante. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good value with good buffet breakfast. Budget hotel but had disadvantage of being too far out of town- car required as bus service from city centre/ beaches was rather infrequent and therefore needed to use taxis with the exception of a direct link fro airport to hotel/ city centre.
Stayed 7 nights in Jul 2022
Response from pascal hotel manager on 15 Jul 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need a car
yes its on the public bus route but no bus stop at hotel to be found and had to walk up hill and back to the hotel we passed from Alicante. Going to the airport is easy as the bus stop is over the road.
Stayed 1 night in Jul 2022
Response from pascal hotel manager on 6 Jul 2022
Dear We very much appreciate your comments regarding your stay at the ibis budget Alicante. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your bus experience did not meet your expectations; please allow me to express my sincerest apologies. Yes there is a stop over the road for way and come back I think so you ask stop before the right one Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

chandrashekar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Far from city center but good breakfast
The stay is good with a good breakfast but it's very far from the city center, Google maps is another crapy to find the bus. you must wait for a minimum 1hr always to get to No. 27 to reach the city center. else catch C6 bit expensive for every 20 min.
Stayed 2 nights in May 2022
Response from JOSE on 11 Jun 2022
Dear guest, Thank you for taking the time to share your comment with us. We hope to have the pleasure of having you back at our hotel soon. Sincerely,

4/10 Poor

Furraz

Travelled with group
Disliked: Cleanliness
Bed bugs
Came back covered in bites from the bed. We had 3 beds ands are all covered in bite marks
Stayed 3 nights in May 2022
Response from JOSE on 11 Jun 2022
We appreciate the time you have taken to send us your comments about your stay at the ibis Hotel Alicante. We are very sorry that your experience has not reached your expectations; please allow us to send you our most sincere apologies. We sincerely appreciate that you have shared this matter with us and we trust that you will give us another opportunity to offer an optimal service. Receive a cordial greeting.

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean and amenities good staff welcoming even though late arrival. We always stay here on arrival in Spain as very near Alicante airport.
Stayed 1 night in May 2022
Response from JOSE on 11 Jun 2022
Dear guest, Thank you for taking the time to share your comment with us. We hope to have the pleasure of having you back at our hotel soon. Sincerely,

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for airport
Clean and tidy hotel, very handy for Alicante airport. Food and drinks were reasonably priced. Staff were pleasant and helpful.
Stayed 1 night in May 2022
Response from JOSE on 11 Jun 2022
Le agradecemos enormemente sus comentarios en relación a su estancia en ibis hotel Alicante. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones en nuestro equipo. Estoy seguro de que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciendo una vez más que haya compartido su experiencia con nosotros y esperando a que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

8/10 Good

June

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very simple but clean. Breakfast was good, staff were very helpful
Stayed 1 night in May 2022
Response from Enrique on 13 May 2022
Dr. June We very much appreciate your comments regarding your stay at the ibis Alicante. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Paul

Stayed 3 nights in May 2022
Response from pascal director on 11 May 2022
Estimado Paul Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, #IBISALC

8/10 Good

Sinead

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Enrique on 26 Apr 2022
Estimado Huésped, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos tener el placer de tenerlo de vuelta pornto en nuestro ibis hotel Alicante. Atentamente

6/10 Okay

Christa

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022
Response from Enrique on 8 May 2022
Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente,

6/10 Okay

Shane

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ibis & Ibis Budget share a car park that has 3 small tables where you can sit with their [4/10] draught beer, enjoy afternoon sun and order their [6.5/10] pizza. €8 gets you a family-size g t (good gin, poor tonic, no lemon). It's a long walk into town, which suited my waistline. Best not to jog along that road as exhaust fumes hung heavy in the air there. I did try driving in, spent 20 mins looking to buy parking after spotting somewhere that was open to eat on a Sunday, plus 20 mins walking from the car park back to the restaurant. How do people in Alicante park when busineses are actually open? The bathroom in my first room stank so I asked for a room change the first morning. That was granted immediately without asking the reason so they must know which bathrooms need a ceiling-to-floor deep clean. The second room was initially no problem; clean, if somewhat spartan. This one had USB charger points but still no kettle. Bar options are quite limited and with no cooked breakfast option I didn’t comprehend the difference between the 5 and 8 euro breakfasts (duh...3 euros!!) so I just paid 8 thinking that gave me a free run at the buffet. Breakfast was neither particularly good nor bad but the cappuccino was dreadful. It came from a machine using sickly sweet UHT "milk" plus a feeble coffee element for a desperately poor outcome. Perhaps our Costa machines give Brits inflated expectations of automated coffee but there is a scale. Stick with their perfectly good orange juice
Stayed 6 nights in Apr 2022
Response from pascal hotel manager on 17 Apr 2022
Dear Thank you for taking the time to tell us about your experience at the ibis Alicante. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Christopher

Stayed 1 night in Apr 2022
Response from jose on 6 Apr 2022
Dear guest, Thank you for taking the time to share your comment with us. We hope to have the pleasure of having you back at our hotel soon. Kind regards

8/10 Good

Jorge Andrés

Stayed 1 night in Apr 2022
Response from jose on 6 Apr 2022
Estimado Huésped, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Saludos cordiales

8/10 Good

Karla

Stayed 1 night in Mar 2022

10/10 Excellent

mr r p

Stayed 1 night in Mar 2022
Response from pascal director on 13 Mar 2022
Estimado Huésped, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis hotel Alicante. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

10/10 Excellent

Belinda

Stayed 1 night in Feb 2022
Response from pascal director on 12 Feb 2022
Estimada Belinda Le agradecemos enormemente sus comentarios en relación a su estancia en ibis hotel Alicante. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well done Ibis
very good all round. Comfortable Clean & friendly
Stayed 1 night in Dec 2021
Response from pascal hotel manager on 13 Dec 2021
Dear Susan We very much appreciate your comments regarding your stay at the ibis hotel Alicante. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Therese

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport Stay
Airport stay. Very friendly helpful service. Great value. Clean and convenient.
Stayed 1 night in Nov 2021
Response from pascal hotel manager on 3 Dec 2021
Dear Therese We very much appreciate your comments regarding your stay at the ibis hotel Alicante. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from pascal hotel manager on 22 Nov 2021
Estimado David Le agradecemos enormemente sus comentarios en relación a su estancia en ibis hotel Alicante. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.