Outdoor pool, pool umbrellas, pool loungers
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Reviews of Hotel & Spa Sun Palace Albir

4 out of 5
Hotel & Spa Sun Palace Albir
Calle de Hércules, 1, Playa del Albir, L'Alfas del Pi, Alicante

Reviews

7.8

Good

Rating 10 - Excellent. 65 out of 265 reviews" "
Rating 8 - Good. 124 out of 265 reviews" "
Rating 6 - Okay. 59 out of 265 reviews" "
Rating 4 - Poor. 15 out of 265 reviews" "
Rating 2 - Terrible. 2 out of 265 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El Guapo
Perfecto perfecto perfecto ❤
Stayed 4 nights in Jan 2024

10/10 Excellent

July

Liked: Cleanliness, staff & service
El personal del hotel muy amable , volveria otra vez .
Stayed 3 nights in Jul 2023
Response from Departamento Comercial on 21 Jul 2023
Estimada July, Gracias por un comentario tan positivo. Esperamos verla de nuevo en un futuro próximo. Reciba un cordial saludo

10/10 Excellent

Juan Carlos

Stayed 4 nights in Jun 2023
Response from Departamento Comercial on 21 Jul 2023
Estimado cliente, Gracias por una puntuación tan positiva. Esperamos verle de nuevo. Reciba un coridal saludo

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel in a quiet area. Staff were friendly, the hotel was nice and clean and food seemed good Just a prewarning, it's located up quite a steep hill, so could be awkward to get to if you have mobility issues, but they do offer a free 'shuttle' down to the town every hour for most of the day which was good. Only negative was it's starting to look abit tired In places, so could do with abit of a spruce up soon.
Stayed 3 nights in Jun 2023
Response from Departamento Comercial on 29 Jun 2023
Dear Joe, Thank yo uso much for your time in writing us. We really appreciate your comment and hope we can see you in a near future and offer you a better service. Best wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Little gem in hidden in L Albir
Very nice, delicate hotel, beautiful views from the 360 terrace/bar. Plenty of good food. The bed a bit too soft for my back, not located right on the beach (cca 8min walk downhill) but with a car everything is reachable. Very helpful and polite staff. Overall happy and thank you.
Stayed 3 nights in Jun 2022
Response from Dpto. Comercial on 6 Jul 2022
Dear Customer, Thank you for choosing us and for your rating of our services. We hope you have enjoyed your stay. All the best

8/10 Good

Lorraine

Liked: Staff & service, room comfort
Stayed 14 nights in Jun 2022
Response from Dpto. Comercial on 6 Jul 2022
Estimada Lorraine, Gracias por habernos elegido y por su puntuación de nuestros servicios, esperamos que hayan disfrutado de su estancia. Reciba un cordial saludo,

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from Dpto. Comercial on 6 Jul 2022
Estimada Pamela, Gracias por habernos elegido y por su puntuación de nuestros servicios. esperamos que hayan disfrutado de su estancia. Reciba un cordial saludo,

10/10 Excellent

Alexandra

Stayed 1 night in Mar 2022

8/10 Good

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally Good
We only stayed for one night having Dinner Bed and Breakfast, we could not fault the choice of food which had to be served to us with the current situation and all precautions were taken to keep us safe.The hotel is up a steep hill so we took the car down to the seafront
Stayed 1 night in Mar 2021

8/10 Good

Mark, Torrevieja, Spain/Austin, Texas, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were quite nice in every respect except for one: The elevators were really confusing. There were at least 4 elevators on the property, but only one went to the swimming pool and only 2 went to the underground parking, and we had to figure out which ones by trial and error. Otherwise, we were very pleased. The service was, in general, very, very good. However, housekeeping failed to replace the coffee pods we used on the first day there, so we could not use the coffee maker on the second or third mornings. Those are relatively small things, and on the whole we thought the property was very good.
Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2020

10/10 Excellent

walter, california

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has excellent spa and heated pool. Very convenient
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Aug 2019

6/10 Okay

Darren

Liked: Cleanliness, property conditions & facilities
Ok stay
Stay was spoilt upon entering the room to discover it was a twin made up with two beds. We contacted reception to make them aware however they tried telling us a double bed is a request in a double room not a guarantee. I showed them the booking which clearly states a double room with double bed however they were not interested and told us that was the only room. We walked past reception an hour or so later and there was a queue of other people checking in so they clearly had alternative rooms. We also asked the following day and the day after that to no avail. We appreciate there are far greater problems to have but travelling as a couple and been our weeks summer holiday this kind of spoilt things and felt like reception just kept fobbing is off.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 7 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We missed the flight. And got the nect flight out my phone died . And we couldn't find the hotel for over an hour looking . And then when we got there we was told that we might not be able to stay because we never rang them . We had no drink for over 5 hours or so . And there was no drinks in the place. And wasnt told that we could have dinner so we eat out ever night and on the day we was leaving we was hungry and told we country eat there because we cheque out .
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most relaxed,quiet and chilled place to stay. Wonderful atmosphere everyone so friendly.
Stayed 11 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Sun Palace
Beautiful hotel, great location although you have to take into account that you have to climb a little bit when you return from the sea. Very friendly and solution minded service on all my requests. I enjoyed my stay : comfortable room, clean room, friendly personnel, bar, terrace, sun lounges by the pool.
Stayed 5 nights in Dec 2018

8/10 Good

Stephen, Salisbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The hotel is a bit dated however it is spotless and the restaurant was very good well laid out and everything was very clean. Only criticism is that the matresses are very hard.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

louise

Liked: Cleanliness, staff & service, room comfort
Great Hotel
If you are looking for peace and quiet this is the hotel for you! Not advertised as adults only but there were no children at the hotel during my stay, mainly older adults, very chilled atmosphere. Reception staff were fantastic, they spoke excellent English and were very helpful. Rooms are basic and could do with a bit of an update but the beds are extremely comfortable and have a big flat screen tv, fridge, full length mirrored wardrobes and a safe available to use(extra cost). Bathroom was lovley with a nice big full wall mirror and bath and shower. Breakfast was nice with a variety of food available, some things better than others, but overall very nice. Pancakes were a personal favourite! Dinner was good too with salad, pasta, fajitas, chilli, nachos, chips, soup and all the usual. Pool area is beautiful but I will say the large marble ramp from the hotel down to the pool is very steep and can be slippy. Waiter service is available all day around the pool area and they are more than happy to bring your drinks to you so you never have to leave your seat. Cider and beer was €3 a pint and wine €2.50 and fantastic! The hotel run a free shuttle bus(8 seater) down the VERY steep hill to Albir Playa beach and shops. I’m reasonably fit but would have struggled to do this trip without this service! Buses run every hour on the hour till 8pm and must be booked at reception. Good hotel and would reccomend!
Stayed 4 nights in Sep 2018

8/10 Good

Craig

Brill stay
All brilliant
Stayed 1 night in Aug 2018

8/10 Good

Sam, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
second visit to this hotel for a training camp, very friendly staff, lovely location and beautiful hotel, looking forward to our return next year
Stayed 7 nights in Jun 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
No Warmth in the Sun Palace!
I stayed here for two nights recently. I booked this hotel because on-line it appeared to have very good facilities and a four star rating. However, I found the hotel and my stay there disappointing. It does not merit a four star rating. The rooms are very basic. The soft furnishings are in need of replacement. The rooms could do with up-dating and thorough cleaning EVERY day! I found wrappings from a previous guest’s medicines and tissues on the floor of my room. Some of the staff were unfriendly and not very professional. Some were very friendly and helpful. The pool area is nice but can become very crowded. The hotel has a soulless feeling. I will not stay here again.
Stayed 2 nights in Jun 2018

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel shame about the food
Nice hotel, convenient free street parking but located up a long hill, so difficult for some to walk to bars and shops. Service was very good at check-in and in bar areas. Unfortunately the food was the worst we have experienced in any 3 or 4 star hotel. Very limited and basic choices, trays not refreshed despite being down to last morsel for more than an hour during peak meal times - leaving only dried up items stuck to trays - stay here if you can walk to town to eat!
Stayed 2 nights in Nov 2017

8/10 Good

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay in this hotel. Wonderful views from the roof terrace which sadly did not have the terrace bar open during our stay! Efficient and friendly staff. Located up a hill which made travelling to the local bars difficult if you have any walking difficulties.
Stayed 3 nights in Jun 2017

10/10 Excellent

Harold Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed one night to go to Benidorm Palace, the hotel was comfortable and warm. Good service at the front desk. Beautifully decorated for Christmas.

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sun palace Albir
Hotel good but dining room not 4star

6/10 Okay

Dirk, Albania

Liked: Cleanliness, property conditions & facilities
Quiet and Away From It All
A little out of the way, in a residential area, without any shops or restaurants. Quiet and relaxing. Onsite bar was handy, but no coffee until the breakfast started at 08:00. Check-in parking not so easy. Nothing terrible, but nothing that stands out.

10/10 Excellent

Kang Liong, Buckhurst Hill, Essex, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel with free parking nearby.
Big comfortable room, good choice breakfast and friendly staff. Approxi. 10 minutes walk to town/beach with plenty of good restaurants.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
friendly hotel
staff were very helpful and willing to assist if needed. dissappointed in my room no balcony but over hotel clean and breakfast enjoyable.

10/10 Excellent

Mike, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel overall
Very nice hotel. Cleaners and reception staff very friendly and polite. Restaurant staff could have been friendlier but they weren't bad. The selection of food was average but quality very good. Rooms were basic but comfortable. Nice and quiet as well. Would happily stay again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good stay in Albir
Hotell was up to our expectation, the big negative thing is the noise in the hall and entrance area. This could easely be fixed with some noise reduction in the roof and walls.

8/10 Good

Mihai Catalin

Hola
Stayed 3 nights in Mar 2024

8/10 Good

Hervor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jan 2024

8/10 Good

Jean Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un peu décevant, parking un peu cher 20 euros la journée, ( et si vous arrivez après 17h et vous partez à 7h, vous payez quand même une journée de parking) literie moyenne, petit déjeuner copieux mais industriel... Très bon accueil par contre Très belle vue également
Stayed 4 nights in Dec 2023

8/10 Good

Óscar

Stayed 1 night in Dec 2023

8/10 Good

Åke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Långt till restauranger
Stayed 1 night in Nov 2023

10/10 Excellent

José

Stayed 3 nights in Nov 2023

6/10 Okay

Katrine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Terje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Oct 2023

10/10 Excellent

Lone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tilbakemelding.
Litt slitt -defekte fuger på bad og burde skiftet puter på stoler og senger ute. Savnet en hid stol på rommet-type stressless/lenestol. Veldig gide senger og hyggelige renhokdere ig resepsjonister
Stayed 12 nights in Oct 2023

10/10 Excellent

Aïssa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Torill

Stayed 7 nights in Oct 2023

8/10 Good

Svein Åge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

6/10 Okay

Olav

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 15 nights in Sep 2023

10/10 Excellent

Lucia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fuimos 4 días de escapada y nos encantó, el personal muy amable, la comida del bufet espectacular y todo muy limpio. Ideal para unas vacaciones de relax, pese a estar lleno el hotel no había jaleo y podías descansar perfectamente. Repetiremos seguro!!
Stayed 3 nights in Sep 2023

8/10 Good

stephanie

Travelled with partner
Hôtel très agréable, bien placé et très propre
Stayed 1 night in Sep 2023