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Reviews of Hotel Servigroup Pueblo Benidorm

3 out of 5
Hotel Servigroup Pueblo Benidorm
C/ Ibiza 17, Benidorm, Alicante

Reviews

8.6

Excellent

Rating 10 - Excellent. 88 out of 195 reviews" "
Rating 8 - Good. 79 out of 195 reviews" "
Rating 6 - Okay. 20 out of 195 reviews" "
Rating 4 - Poor. 7 out of 195 reviews" "
Rating 2 - Terrible. 1 out of 195 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location for my stay was perfect. Food was average at best, little options but could just about find something I liked at each meal.. Would have liked better quality and more choice of food.. Was mainly lunch and evening meal... Breakfast was spot on for my liking.
Stayed 7 nights in Mar 2024

6/10 Okay

Barbara

Liked: Cleanliness
This property is for if your older and want to do nothing but sit around. No activities, further from the strip or old town. No music by the pool etc. we did full board so 2 meals aday… the dinner was gross we didn’t bother again had 2 meals out of 10 we could have had there. 23$ pp if you don’t have it included before hand. Some staff were great but we had one bar tender that was extremely rude to me… until he saw my daughter and was nice to her 🙄 our power blew a fuse in our room after moving to another room and it not working we were updated to a terrace patio room. I felt bad for the guy at the front desk he really didn’t know what to do with the issue and seemed new. The hotel was clean but it doesn’t give me a urge to go back here. Signed. Barbie from Canada
Stayed 4 nights in Oct 2023
Response from Customer Service Department on 24 Oct 2023
Dear Barbara,Thank you for publishing your comment in Expedia.With reference to the entertainment, we would like to clarify that we do have music in the pool every day and live music every night.We apologize if you did not like the dinner on the day of arrival and we would have liked you to have tried it another night, so as not to get the wrong impression. Also apologize if you felt that the attitude of our waiter was not appropiate. Be assured that we have taken note of your comment to detect any posible error.Regarding the room changes, we would like to clarify that on your arrival date there was an electrical problem. Our staff changed you to another room on the same floor, however, the electircial problem afected more rooms in that floor, therefore, we changed you to another room on a different floor.Once again, thank you for your feedback and we hope that despite this incident you enjoyed the rest of the aspects of your stay.We hope to have the opportunity to welcome you back in the near future.Kind regards,Customer Service Department.Hotel Servigroup Pueblo Benidorm.

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Great location - right next to Sunday Market & under 10 minutes to beach & the Square. Breakfast - great choice, plentiful & tasty. Could do with staying open a bit later, being up for breakfast by 10am is a little early for me! Staff - friendly, helpful & spoke good English. Room - good size & nice balcony. Little bit of noise from surrounding apartments in the hotel but nothing too major. Decor was a little dated but the bed was comfy & the shower had great pressure. Pool - 2 good sized pools & plenty of sunbeds. Key card access to pool so no outside guests could sneak in!
Stayed 4 nights in Sep 2023

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. We will be back.
Stayed 4 nights in Jul 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy no hassle rooms decent friendly staff
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to return
Weather was fantastic. One of the better hotel stays i have had in Benidorm offerring everything you need.
Stayed 3 nights in Apr 2023

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great quality hotel
Hotel was great, good location, good facilities, breakfast was very busy but had a fantastic selection if food. There was 25 of us on a stag doo however I would say the hotel was better catered for families but this didn't cause us any problems
Stayed 3 nights in Apr 2023

10/10 Excellent

david

Stayed 2 nights in Feb 2023

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, pool area nice, rooms basic but cleaned daily and did what we needed to do
Stayed 5 nights in Nov 2022

10/10 Excellent

Graham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly hotel clean would recommend to my friends.
Stayed 7 nights in Sep 2022

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022

10/10 Excellent

gary

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

8/10 Good

Eifion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Vic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab
Excellent hotel,food service,ect,only downfall was room when 1st entered ,was a hint of cigarette smoke.orherwise fab
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

8/10 Good

AngelaSay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had no tea or coffee facilities in our room. The hotel was in a good location and the staff food and cleanliness were very good. We would come back again.
Stayed 6 nights in Nov 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
One of the best hotels in Benidorm I've stayed at
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in ideal location for bars and restaurants. Very clean throughout.
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff, gorgeous food and excellent location
Stayed 6 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2019

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Benidorm
Hotel was nice around the general areas .. Rooms were very basic & no tea or coffee making facilities .. Beds were comfortable & staff friendly & helpful ..All inclusive food was beautiful and i would recommend it on this basis ..
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our view from room 1718 was excellent and much quieter than other levels. NO tea or cofee available at dinner which we like very much.
Stayed 9 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent two week stay
Has an excellent two weeks stay. The room was fantastic and really enjoyed the food. Amanda and Bolonia on the front desk were very nice and helpful. Hope to go back next year.
Stayed 14 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location for both beach and nightlife, friendly staff, small but very comfortable rooms (best Air-con I've had). Nice pool area and pool bar. Great hotel all around. Would definitely stay again.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Entertainment, Very clean rooms, nothing is a problem
Stayed 4 nights in Aug 2019

8/10 Good

HELEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall experience, nice food good choice and variety.
Stayed 10 nights in Jul 2019

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
From check in to check out ,not one problem .Very quiet, food choice and quality was very good ,maid service and reception ,both excellent. Would stay again .
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plublo Benidorm Hotel.
Great hotel in best location for Benidorm nightlife. the service and helpfulness of the staff is amazing. The reception was always well staffed and smartly presented. There are no tea making facility in the room and no glasses of a usable size provided. All drinks need to ordered and paided for separately, except breakfast. The public areas are well maintained, bed comfortable, room safe,Wifi and air conditioning included.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It a great place to stay ,good food and right in the place we’re you need it be to enjoy Benidorm to the max
Stayed 4 nights in Nov 2018

10/10 Excellent

Michael

Hotel always clean lovely food always good staff always friendley
Stayed 7 nights in Nov 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Best hotel I've stayed in Benidorm
Stayed 8 nights in Nov 2018

10/10 Excellent

Paul, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regular at this hotel, always top quality in terms of room, staff and location. The meals are a bit bland and repetitive mind but so many cheap places for a good meal within a short walk anyway. Always recommend for anyone wanting to be in the heart of the strip but also get a quiet nights sleep
Stayed 7 nights in Nov 2018

8/10 Good

Phil, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, comfortable and pretty good value.
Food excellent if a little cafeteria like but always very nice choices. Rooms very clean and comfortable. The air con struggles to keep down to a reasonable temperature but just about acceptable. Disappointed that, as usual, people put towels on sun beds then go out for the day without a thought for those remaining on the premises and the hotel appears not to do anything about it. Garage parking secure and excellent but chargableat €10 per day.
Stayed 7 nights in Jun 2018

10/10 Excellent

Colin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel! Great food, very comfortable beds, felt like a 5 star!
Stayed 7 nights in May 2018

10/10 Excellent

shell, newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Full board
Only down fall for this hotel is the food is awful lack of choice and bland
Stayed 3 nights in Feb 2018

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Benidorn
We stay there fairly regular and enjoy it , the food was good and seems to be improved , weather was great and close to everything we wanted so looking forward to the next time we travel over. Staff were nice too and helpful
Stayed 7 nights in Oct 2017

10/10 Excellent

Paul, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good 3 star hotel
Very good 3 star hotel close to the centre but far enough away to have a good nights sleep. We stayed in the main building which has 3 lifts capable of holding max of 5 persons and one panoramic lift which holds max of 10 persons. Rooms were adequate although a little smaller than we are use to with a small balcony. We stayed on the top floor {16th) facing the road which got the sun of a morning. We did not stay in hotel of an evening so cannot comment on the entertainment. There are plenty of sunbeds and the pool is a nice size with a children's pool and play area. The food was excellent with a good choice that matched most 4 star hotels i have stayed in. The breakfast (full english) was particularly good with english and spanish bacon, alongside fried, poached, scrambled and boiled eggs, tomato's, beans sausages and black pudding. It is the first time i can remember getting up for breakfast every morning, mmmmmm The restaurant is on the ground floor and is very large never had a problem finding a table I will return to this hotel at some point as i had a really enjoyable holiday.
Stayed 7 nights in Sep 2017

4/10 Poor

Terry, Wallasey Merseyside

Disliked: Room comfort
Worst place Iv stayed in Benidorm.
Iv stayed in two servigroup hotels in the past and very pleased with them both,however this place is nothing like, everything was awrfull it made up of a main tower block and four small blocks I was alicated in block two witch at face value seemed ok that night went to bed and put the a,c on, well not only did it make a racket it dident do a dam thing.next day I asked to be moved and another day later was moved it main block witch wasent much better. I was f,b if you want to be there at opening time your in a que that rapidly builds as its allways a good five minuts late opening, one time the que was that long it ended up outside. Id had enough and asked to be moved to another hotel,they were very unhelpful told me bacause I hadent booked direct with the hotel Id have to go through the agent.I did eventuly get changed to the Castilla. What a world apart,servigroup hotels are usuly very good just avoid this one like the plauge.
Stayed 7 nights in Sep 2017

8/10 Good

BABAK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
We had a nice stay, very central to everywhere!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good
Good all very helpful,happy with everything .it was so cold it made you feel. Missable,

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort