Iv stayed in two servigroup hotels in the past and very pleased with them both,however this place is nothing like, everything was awrfull it made up of a main tower block and four small blocks I was alicated in block two witch at face value seemed ok that night went to bed and put the a,c on, well not only did it make a racket it dident do a dam thing.next day I asked to be moved and another day later was moved it main block witch wasent much better. I was f,b if you want to be there at opening time your in a que that rapidly builds as its allways a good five minuts late opening, one time the que was that long it ended up outside. Id had enough and asked to be moved to another hotel,they were very unhelpful told me bacause I hadent booked direct with the hotel Id have to go through the agent.I did eventuly get changed to the Castilla. What a world apart,servigroup hotels are usuly very good just avoid this one like the plauge.