Indoor spa tub

Reviews of Suites del Mar By Melia

4 out of 5
Suites del Mar By Melia
Plaza del Mar, 3, Alicante, Alicante

Reviews

9.2

Wonderful

Rating 10 - Excellent. 450 out of 737 reviews" "
Rating 8 - Good. 238 out of 737 reviews" "
Rating 6 - Okay. 37 out of 737 reviews" "
Rating 4 - Poor. 5 out of 737 reviews" "
Rating 2 - Terrible. 7 out of 737 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Iuliia

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the hotel and location. Sauna was out of order for couple of days which was a shame and for the last 3 days they didn’t provide us with fresh towels in the afternoon which was a bit disappointing but we enjoyed our stay. Pool area isn’t big enough for the hotel so summer time probably will be a problem to get a place as it does get busy. We thought it’s was adults only hotel but it’s not the case. Pool isn’t not big enough for children to have fun. Also pool is not heated and most of people didn’t bother some days water felt like it was topped up with ice but it’s march. Gym is really small as well but as I said we enjoyed it anyway.
Stayed 7 nights in Mar 2024
Response from Guest Experience Assistant on 1 Apr 2024
Thank you -Luliia- for sharing your feedback with us. We are glad to hear that you had a great stay with us and we thank you for your recognition to the location.We are very sorry that we did not fulfil your expectations regarding the pool area. We would like to let you know that we have two pool areas you can use and that we are not considering an adult-only hotel. We apologize for the incident with the sauna and that you were not able to use it the first days. We hope, that at least you were able the enjoy the heated whirlpool in that time. Hopefully, we can welcome you back again soon. Thank you for choosing our services!Kind regards, Alessandra L.

6/10 Okay

darryl

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Was disappointed that the heating in our room didn’t work and after complaining it took over 1 hour 30 mins to get it partially resolved then after 2 hours fully resolved but only stayed one so most of the afternoon in the room wasted . Breakfast not up to the usual standard also
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on 7 Feb 2024
Thank you- Darryl- for your review. We regret the inconveniences mentioned in your room and we wish to have a new chance to offer you an improved an satisfactory experience. We will be pleased to welcoming you back. Best regards, Carolina M.

10/10 Excellent

GARRY JOHN

Stayed 2 nights in Jun 2023
Response from Guest Experience Manager on 5 Jul 2023
Thank you very much- Garry John- for sharing your review after your experience with us. We are glad to know that you enjoyed it and we will be pleased to welcoming you back. Best regards, Carolina M.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
2nd stay here, although the exterior of the building looks dated and shabby, the rooms are excellent, breakfast is lovely, private pool for suites is great. Pool temperature is cold could do with turning on the heat. Staff are very helpful. Plenty of good transport. Taxi to and from the airport is 25 euros each way so don’t get a private transfer. Ryanair wanted 117 euros!! Will return again next year.
Stayed 7 nights in May 2023
Response from Guest Experience Manager on 5 Jun 2023
Thank you very much- Andrew- for your review. We are glad to know that you enjoyed an excelent experience and we hope to welcoming you back soon. Thank you for choosing and recommending our services. Best regards, Carolina M.

10/10 Excellent

DAISY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and the views were amazing. I’m just sorry we stood only 1 night.
Stayed 1 night in May 2023
Response from Guest Experience Manager on 9 May 2023
Thank you very much- Daisy- for your review. We are glad to know that you enjoyed your stay and we will be pleased to welcoming you back. Best regards, Carolina M.

10/10 Excellent

Angela

Stayed 1 night in Oct 2022
Response from María Jesús M. (Guest Experience Assistant) on 4 Oct 2022
Dear Angela, Thank you so much for your punctuation. We are glad that you enjoyed of an excellent stay at the hotel. We hope to welcome you back soon. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, Ana at reception was amazingly helpfully
Stayed 2 nights in Aug 2022
Response from María Jesús M. (Guest Experience Assistant) on 27 Aug 2022
Dear guest, Thank you so much for your comments. We are glad that you liked the hotel and that our co-worker Ana was amazingly helpfully. We will transmit her this comment. We hope to welcoming you back again.Best regards,

10/10 Excellent

ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Great location Stunning bedroom suite Fabulous views
Stayed 3 nights in Jul 2022
Response from Guest Experience Manager on 19 Jul 2022
Thank you- Ashley- for sharing your opinion. We are glad to know that you enjoyed your stay and we will be pleased to welcoming you again. Best regards, Carolina M.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
The room was excellent, as was the cleanliness, the staff were very helpful and friendly. I would highly recommend this hotel to anyone. 5 stars
Stayed 2 nights in Jul 2022
Response from Guest Experience Manager on 13 Jul 2022
Thank you very much- Dave- for your review and for choosing and recommending our services. We are glad to know that you enjoyed your stay and we will be pleased to welcoming you again. We hope to see you back soon.

8/10 Good

Daniel, Manchester

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location, great hotel, fabulous rooms, staff were great but there were just such a lack of them! Very hard to get a drink at pool, reception was always too busy, the Spa wasn’t manned fully. This has amazing potential!
Stayed 2 nights in Jun 2022
Response from Guest Experience Manager on 13 Jul 2022
Thank you very much- Daniel- for your review. We are glad to know that you enjoyed your stay and we will be pleased to welcoming you again. Maybe in a less busy time you could give us 5 points. We will be pleased to see you back again.

10/10 Excellent

André

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2022
Response from Guest Experience Manager on 9 Apr 2022
Thank you Helen for your review. We are glad to know that you enjoyed your stay and we will be pleased to welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balconies in shade...
Another lovely stay in one of our favourite Alicante hotels. The only disappointment was our rooms were on the side overlooking the marina (as we had requested) but away from the sun.
Stayed 2 nights in Feb 2022
Response from Guest Experience Manager on 25 Feb 2022
Thank you very much for your review. We hope you have enjoyed your stay and we will be pleased to welcoming you on summer to enjoy the fantastic sun of Alicante. Best regards,

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suites del mar Alicante
Our stay was amazing ,we were able to check in early and were upgraded to a suite Beautiful breakfast and staff were so very friendly and helpful Will definitely visit again
Stayed 1 night in Jan 2022
Response from Yamila B. (Guest Experience Assistant) on 5 Jan 2022
Muchas gracias -Amanda- por compartir los detalles de su experiencia en nuestro hotel Suites del Mar by Melià. Nos alegra saber que disfrutó de una estancia maravillosa y será un placer recibirle de nuevo para que disfrute de una estancia tan inolvidable como esta que valora. Gracias por escogernos y esperamos verle de regreso muy pronto. Atentamente,

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great location. Shame about the current trend of putting Nespresso machines in rooms and even a milk frother but no way to make tea and no milk!?!
Stayed 1 night in Nov 2021
Response from Yamila B. (Guest Experience Assistant) on 20 Nov 2021
Thnak you -R- for your comment. We are glad to know that you enjoyed the location of our hotel and we take note about your comments, but your room had both an espresso machine and a kettle, maybe because of some confusion you didn't see it. We hope that this suggestions do not avoid that you return and recommend our services. We wil be pleased to welcoming you again. Kind regards,

8/10 Good

Bernadette

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Carolina M. (Guest Experience Manager) on 13 Nov 2021
Thank you -Bernadette- for your review. We are happy to know that you had a nice stay in our hotel and we will be pleased to welcome you back.

8/10 Good

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All restaurants closed which wasn’t advised prior to arrival. There are lots of options close by, but after a long drive we just wanted something easy in the hotel which was a shame. Lunch menu on 1st floor was poor and the only option if you didn’t want to leave your sun bed. Other than that, hotel is lovely - rooms amazing, bath with a view! Pool deck lovely. Really enjoyed other than strange food decision - other hotels have restaurants open so not sure why this one doesn’t.
Stayed 3 nights in Sep 2021
Response from Patrick D. (E-Commerce Mgr).- on 23 Sept 2021
Thanks, Sophie, for sharing your recent stay. We regret you did not fully enjoy our meal proposal. The restaurant is currently closed due to Covid-19 restrictive measures but our "Luz De Mar" cocktail-bar is daily available for all guests until 10 PM. As described in your comments, there is anyway a large option of restaurants in the hotel area. Looking forward to welcoming you shortly, Sophie.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel is good, renovated. The bed is comfortable. The main negative points are: Very very slow check-in. Incorrect information on the phone Cannot turn off the nightlight in the toilet (very inconvenient if you like to sleep in the dark)
Stayed 1 night in Sep 2021
Response from Patrick D. (E-Commerce Mgr) on 23 Sept 2021
Thanks for your comments. We regret that the specific health measures adopted to prevent Covid-19 effects sometimes may slow-down the registration process but they need to be necessarily taken for all our guests and staff safety. Sorry if part of the information provided by phone was not properly updated.

8/10 Good

Aiste

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything apart from the relatively unpleasant/rude staff in the breakfast area was fine. Also, if you choose the see view, you may end up with a pool view as well which, when people are sunbathing there, takes away from the see view a lot..especially if your room is at level 2. But all in all, great hotel (rooms and the roof terrace) but some improvement could be made on staff quality.
Stayed 3 nights in Sep 2021
Response from Patrick D. (E-Commerce Mgr) on 23 Sept 2021
Thanks, Aiste for your recent feedback. I was surprised for your staff consideration at breakfast area when it is precisely one of the best valuated service in the hotel according to most of our guests on-line comments. Sorry for not having managed to reach your full hotel expectations and I look forward to welcoming you shortly again, Aiste.

8/10 Good

Bianka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to stay overall. Great views all over the property, good food, nice staff. Everything is very COVID-safe. Only downside is that there aren't enough sunbeds and umbrellas in the 1st floor pool area, which is a bummer because we had to go to a beach club (and pay extra for it) to be able to comfortably sunbathe.
Stayed 4 nights in Aug 2021
Response from Patrick D. (E-Commerce Mgr).- on 23 Sept 2021
I would like to thank you, Bianka, for your full detailed comments you have shared and for your high score provided to our hotel services. See you soon Bianka !! We will be pleased to welcome you back.

10/10 Excellent

Seona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday treat
Stayed 2 nights in Apr 2021

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
birthday break
Beautiful hotel, family gatherings for birthday. The masks were a nuisance, but that’s not their fault.
Stayed 3 nights in Jul 2020
Response from GEX Manager on 17 Aug 2020
Dear Ms. Tanya, We are pleased to know that you enjoyed your stay with us and you appreciate our birthday's gift. We will be happy to welcoming you again soon. Thank you for choosing our services for so special occasion.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chill out
Stayed 2 nights in Jun 2020
Response from GEX Manager on 17 Aug 2020
Thank you for your opinion and for so high score. We are happy to know that you enjoyed your stay with us and we will be pleased to welcoming you again.

10/10 Excellent

Aðalsteinn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, everything perfect from arrival to departure :)
Stayed 3 nights in Feb 2020

8/10 Good

Helen

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely spacious suite and very quiet. Bed very comfortable. Despite some lovely touches, the room was missing one or two bits and pieces - no laundry bag, bottle opener/corkscrew
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in a good area, close to shops and bars. Not keen on the shower / sink and bath in the bedroom and no sink in with the toilet.
Stayed 3 nights in Feb 2020

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room, stunning views and an excellent location
Stayed 2 nights in Feb 2020
Response from Oscar M. on 19 Feb 2020
Thanks for your high score. Sincerely,

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic January break
We stayed at Sercotel suite del mar from the 4th-7th January. Check in was straight forward, we felt welcome and the view from the main foyer is just beautiful! We had a suite overlooking the marina, large spacious room with a wonderfully comfortable bed and a wrap around balcony which over looked the marina and main stretch of Alicante. The room was spotless on arrival and the housekeeping lady visited daily keeping the room spotless. We opted for breakfast at the hotel which was lovely, a wide selection of choices. We used the spa on several occasions and although the outside pool was too cold for us it was lovely to lay on the sun loungers and enjoy some of the winter sun by the pool. The hot tub and sauna which overlooks the sea was lovely and very relaxing. My husband made use of the gym and was impressed with the choice of equipment. Staff were very helpful, providing us with maps and recommendations of places to see and visit. Overal we had a lovely stay and would definitely stay here again.
Stayed 3 nights in Jan 2020
Response from Oscar M. on 15 Jan 2020
Thanks for highly scoring our services after your recent stay. Looking forward to welcoming you son. Sincerely,

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Javier on 29 Dec 2019
Thank you Eric for rating your experience at Suites del Mar. We are looking forward to your next visit!

10/10 Excellent

Susanne Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever visited!
High-end, luxurious hotel. Modern, stylish and clean. Friendly staff. Amazing amenenties. I loved the memory foam mattress topping and the ionic hair dryer. Stunning views.
Stayed 1 night in Dec 2019
Response from Javier on 28 Dec 2019
Thank you very much Susanne! There is no better way to start the day reading these comments! Now that we met we cannot live without you…Come back soon!

8/10 Good

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Javier on 28 Dec 2019
Thank you for sharing your experience with us. We are looking forward to your next visit to Alicante

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Javier on 29 Dec 2019
Thank you for rating your experience with us. Now that we met we cannot live without you…¡Come back soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is excellent. Loved the pool area. Beautiful views.
Stayed 4 nights in Nov 2019
Response from Javier on 29 Dec 2019
Greetings from Suites del Mar. Thank you so much for sharing such a lovely feedback of your stay. It has been a pleasure to have you as guests in our Suites. We are glad to read that you have enjoyed our convenient location in the Alicante Marina All the team members are delighted to know we were able to fulfil your expectations. We are already looking forward to welcoming you again very soon to continue creating wonderful memories. Warm regards,

10/10 Excellent

Verified traveller

Stayed 8 nights in Oct 2019
Response from Javier on 28 Dec 2019
Thank you for your excellent rating! Please come back soon.

6/10 Okay

Russell

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, very clean, staff all great. If we come back to Alicante we will definitely stay here again.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives - Proximity to the beach and town centre, Size of room and all amenities, Friendly, helpful, efficient staff Excellent breakfast - fantastic choices every day Negatives - Broken safe - required a new battery, Lavatory broke twice - required plumber, Electric socket loose and not working, Standard lamp light switch, not working - lamp replaced, Chair arm broken - chair replaced, All dealt with quickly and efficiently.
Stayed 3 nights in Sep 2019

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning views and location. Rooms were very spacious and like an apartment. Very comfortable.
Stayed 2 nights in Sep 2019

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in a great location.
Fantastic hotel in great location. Stayed for a week and couldn’t praise the hotel and staff enough. We will definitely be back.
Stayed 7 nights in Aug 2019
Response from Oscar M. on 11 Sept 2019
Thanks for highly scoring our services and staff after your recent stay. Looking forward to welcoming you son. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, spotlessly clean and close to all the amenities.
Stayed 7 nights in Aug 2019
Response from Oscar M. on 31 Aug 2019
Thanks for your high score Sincerely,

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Oscar M. on 31 Aug 2019
Thanks for your high score. <

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has excellent location , suites are well decorated. Only small dislike was shower in bedroom
Stayed 4 nights in Aug 2019
Response from Oscar M. on 31 Aug 2019
Thanks for your high score. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was ideal, a short bus ride from the airport, close to a lovely beach and quiet, away from the main road overlooking the sea. The suite was very comfortable with a large bed, perfect shower, 2 large TVs and 2 balconies overlooking the pool. The exclusive access to the pool, spa and gym was great making the area quiet. The choice at breakfast was fantastic with at least 2 members of staff replenishing food all the time. We were able to order drinks around the pool and we received very good service, especially from Andrea, who made the best Sangria! You could do with more umbrellas around the pool for shade as it was very hot but a dip in the pool was very refreshing and the beach was only a 10 minute walk away. There are many restaurants and bars nearby mostly on Calle Mayor, the main street although there are also good beach bars on the esplanade. We visited Santa Barbara castle one day where the views are fantastic! Definitely worth the short walk and trip up in the lift. Generally, for us, this was the perfect “fly and flop” holiday.
Stayed 7 nights in Jun 2019
Response from Oscar M. on 31 Aug 2019
Thanks for highly scoring our services and our staff after your recent stay. Looking forward to welcoming you son. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room ,small pool area but not very busy
Stayed 3 nights in Jul 2019
Response from Oscar M. on 31 Aug 2019
Thanks for your high score. Sincerely,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. Rooms beautiful. Lobby had gorgeous view of the sea. WiFi very unreliable the entire time. Trash cans from the property next door stunk every time you walk by to and from the hotel. The hotel name on Expedia is different than the name at the property. Therefore I had to walk around with my luggage for 30 minutes trying to find it.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019