The Hotel is well located in Benidorm Old Town right next to all bars and restaurants and not far to the beach. It is clean but just clean and modern. Staff hardly able to speak English but helpful though...not so much the case of the restaurant staff...no English at all....rude, unhelpful, miserable faces, and ignoring all non Spanish Guests...the Hotel mostly caters mostly for its Spanish clientele...Spanish seniors, old couples and/or families alike on group visits to Benidorm. The room I had was dark, smelly and unpleasant. There are no other TV Channels than the Spanish ones. The guests there are really rude and had no manners when queuing for food in the restaurant, or for using the lift or when querying at the reception...they pass you and do things as if you are not there...????It is probably a nice place for the Spanish Guests to enjoy but not for any other guests especially if you have limited mobility or a disability: the hotel is on a rather steep hill....very inconvenient ...I had to change hotels after 2 nights there ... Beware also Extra Costs....Internet 15mns/1 Euro...? And no WIFI at all....whether in room or in the lounge area...!