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Reviews of Apartamentos Alicante Hills

Apartamentos Alicante Hills
Glorieta Reino Unido 6, Alicante, Alicante

Reviews

7.4

Good

Rating 10 - Excellent. 168 out of 879 reviews" "
Rating 8 - Good. 363 out of 879 reviews" "
Rating 6 - Okay. 222 out of 879 reviews" "
Rating 4 - Poor. 86 out of 879 reviews" "
Rating 2 - Terrible. 40 out of 879 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Philip

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Gordon

Business traveller
Liked: Cleanliness
Stayed 2 nights in Jan 2023

2/10 Terrible

Derek John

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Awful apartments, avoid them. Very Dirty, location in the middle of no where. No kettle or toaster bare minimum plates, cutlery. When we arrived the bins were full of rubbish from previous renters. We had to ask reception to come empty them.

8/10 Good

Garry, bishops stortford

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Polite staff. Quiet location. Easy bus ride to town
Stayed 7 nights in May 2022

2/10 Terrible

ABDELFATTAH

Travelled with family
Disliked: Cleanliness, room comfort
Very bad apartment
Very noisy apartment. Very dirty . Very bad communication from reception staff
Stayed 8 nights in Jul 2020

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aparthotel close to the airport
Convenient if you wanna be close to the airport and you hate Ibis hotels However aparthotel is in the middle of nowhere so car is mandatory Plenty of parking spaces outside free of charge
Stayed 1 night in Sep 2019
Response from APARTAMENTOS ALICANTE HILLS on 28 Oct 2019
Dear J. We are very glad to know that you have had a nice and pleasant stay in our hotel. We are delighted that you enjoyed so much your getaway break!!! We would love to welcome you again in your next visit to Alicante. Best wishes – Alicante HILLS Apartments.

8/10 Good

RACHEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great cheap airport pit stop
We stayed here for 1 night only as a stop off close to the airport. Only 5 min away. Wouldn't holiday here but perfect for that stop off. Was better than what I expected for the price and the apartment was 2 bed and 2 bath really clean too
Stayed 1 night in Aug 2019
Response from APARTAMENTOS ALICANTE HILLS on 28 Oct 2019
Dear Rachel. Thank you very much for staying in the APART-HOTEL ALICANTE HILLS and for sharing your valuation with us. We are glad to know that you have enjoyed your stay. We hope to have the occasion to welcome you again in the future in our hotel. Best regards.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
Room size oK, no kittle or blankets, only one pillow per person, from three rooms only one had air conditioner - outside 34 C. Mattresses had a ripped fabric and a blood stains and was old and overused - had no shape to support body while lying down on the bed. Pillows hard as a rock. One towel per person, TV did not worked and internet did not worked well either. No safe or phone in the room . Print for regulations- garbage and kitchen must be cleaned before departure- to get deposit back was in very very small print ;) While taking shower water can be drastically and unexpectedly changed from hot to cold - I think if somebody will run sink in kitchen or another bathroom. Room sizes was OK.
Stayed 1 night in Aug 2019

2/10 Terrible

Thierno

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My nightmare at Alicante Hills
As a heavy traveler this is the most awful stay I ever experienced. The check was so bad despite my late arrival giving them enough time to make my file ready. The rooms were not as requested: heavy smoked, difficulty of light starter with the key card, air conditioning producing heat instead, neighbor room’s air conditioning generator noisy etc... I do not recommend even my enemies to stay in this property.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Quiet area, spacious room. The pillows on the bed were worse than bad and there were no alternative. Not great sleep as a result.
Stayed 4 nights in Jun 2019

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refreshing
Was good place close to the airport with great staff that went out of their way to help. They have facilities there and nearest shops are about a mile away. The swimming pool is well kept and the grounds too.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019

4/10 Poor

Cathy, UK

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving we were told that we needed to clean the place before we left, which was a problem as there were no cleaning supplies at all not even a sponge! We had to pay for a sponge, a very small tube of washing up liquid and I guess a dusting cloth. We had to fork out 10€ to use a kettle, which was refunded once we checked out. We were told that it included wifi - good luck with that. The wifi kept losing signal. We went to reception to ask about it we were told because of the rain the signal wouldn't be good! There was so ittle in this property i.e. no cups the cutlery was in really bad condition. There was no way that would have entertained cooking in this apartment. The hot water in the one bathroom that we all ended up using (as the other shower didn't feel clean to us) came out way too hot in a split second. The temperate had be constantly adjusted. After showering you had a strong musty/mouldy smell that lingered in the bathroom. The TV remote was really dirty, I cleaned it off before we used it. The printed controls were pretty much worn off. All in all I would not recommend this property.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service
The location is okay. The property is quite good. Services fairly okay.
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot. Great location. But no Heater in the bedrooms. Would have been nice, since it got into the 30s at night.
Stayed 8 nights in Feb 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd book again.
Premises bigger than expected and great value for the money. Staff really helpful.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Done the purpose of being reasonably close to airport
Stayed 1 night in Jan 2019

4/10 Poor

Andrew, Dubai UAE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
University dorm room
Disappointing stay. Seemed more like a university dormitory. Right next to a school and university. Parking was difficult. Interior of the apartment quite shabby and uncomfortable. The cafeteria was more expensive than top hotels in the city.
Stayed 7 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrendous
Terrible do not book here!! People live here with pets, the rooms smell an are filthy and the customer service is horrendous!
Stayed 1 night in Dec 2018

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stop over before flight
Great location and price, noisy corridors at night
Stayed 1 night in Dec 2018

6/10 Okay

Wendy

Liked: Staff & service
Ok stay, served it's purpose
Room was ok but noisy and shower was a disabled room. Not very good for standing under!!
Stayed 1 night in Nov 2018

4/10 Poor

Juju, CANADA

Disliked: Cleanliness, property conditions & facilities, room comfort
The apartment itself was not that clean. Especially the room. We stayed just one night but won't go back. Room was cold no heater. Has AC but covered with dust. After my mom had a shower, no hot water. I had to shower in cold water.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
For the price... can't be beaten. Very clean, reception personnel only weakness.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
I liked the fact that was located very close to Alicante airport. About 10 minutes drive I did not like the fact that they are charging 10 Euros per night for parking and the rooms have poor maintenance and poor cleaning services.
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

What you pay is not what you get.
Unfortunately, I have a hard time to find good words to describe the premises or the services offered. The apartments where nice and clean, but no cleaning service (except once a week). Soap, shampoo and other amenities ? Only one little bottle for you. Same goes for towels. One towel per week. The restaurant/bar offered some ready made overpriced pizzas and snacks. No breakfast. The working hours were split. Dinner/snacks served only between 8:00pm and 10:00pm. The day I decided to visit it for dinner, there was a big sign saying that it was closed so that the employees can have a day off. On the bright side, the reception desk was 24/7 and the kind ladies tried their best.
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If ur looking for some comfort and close to the beach , it’s the perfect place. Great location and the place is very modern. U have tons of privacy and feels like home away from home.
Stayed 1 night in Sep 2018

8/10 Good

kennedy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family favourite
its ideal for family.Near enough to town and quiet enough to unwind
Stayed 4 nights in Sep 2018

8/10 Good

Mrs C Walters

Liked: Cleanliness, staff & service, property conditions & facilities
Family holiday
Apartment was clean and spacious. Pool area was great and well kept. As we were a family of four it was a bit inconvenient only having 3 plates/glasses etc. Sofa bed not very comfortable, however fine for children. Apartment blocks are noisy at night. Location was not ideal as quite far from any shops or restaurants, however bus ran hourly into central Alicante at the bottom of the road. Overall good value for money.
Stayed 6 nights in Aug 2018

6/10 Okay

Abdul, London

Liked: Property conditions & facilities
Nice location, nice place..
Disappointed with the kitchen not mugs, no washing sop to do your own washing after using the plate and cups, this could improve your customer experience.
Stayed 6 nights in Aug 2018

6/10 Okay

G

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2018

10/10 Excellent

Myron W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

4/10 Poor

suzanne, devon, england

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing end to our holiday
Communication was none existent when phoning the hotel on the number provided it just stated this number is not in use. Room was basic, fridge freezer was broken and when reported not fixed. No cups or teaspoons just 4 plates and glasses. No air con in the bedrooms, when having a shower over the bath the whole of the floor was drenched making it very slippery when getting out. Ended up checking out early as was so disappointed
Stayed 2 nights in Jul 2018

4/10 Poor

Timothy

Disliked: Cleanliness, property conditions & facilities, room comfort
pay a little more and get a cleaner hotel
dirty room
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed here with my daughter after travelling from Alicate to Calpe and back. I lucked out in booking a place close to the airport which made return very easy. My experience on the first end of my alicante stay from the Airport was much different. Hotel is really apartments that appears to be rented out more than short term travelers. That being said the check-in and check-out and staff were so courteous and helpful. Arranging transport by taxi when needed. Alsoi close to bus station that easily takes you to the Viejo parts of Alicante cost effective safe and easy to follow. The room was equipped with Queen bed and pullout coach. This furniture was comfy and well-maintained. A Small porch also had racks for drying clothes (a real perk) as the swimming pool and Jacuzzi were lovely and a tempting dip often needed drying of swimwear.The small and limited Cafe was adequate. The food was excellent however, very limited options for breakfast. Their was an outdoor section to sit however smoking allowed and at night time mosquitoes ( in Europe I was surprised at how many folks smoke) The only aspect of the stay which I was disappointing was the refrigerator had some mold at bottom shelves and smell pervaded a bit. However, I did leave leftovers in fridge and worked well. Other folks were grocery shopping and bringing food in so, I imagine the fridges were in good condition. The hallway lighting was a bit hard to find and the hallway smelled of cigarette smoke.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2018

6/10 Okay

Catherine

Liked: Cleanliness, room comfort
Nice apartment.....poorly equipped
We only booked a 1 bedroom apartment but were surprised to get a 2 bedroomed one. However, there were no cups or kettle and only 1 small saucepan available.. The café was closed when we arrived so we had to find alternative catering...not easy when you don't know the area. There was also ample parking within the complex fencing, but access to this was never offered and we didn't think to ask.
Stayed 4 nights in Jul 2018

10/10 Excellent

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Alicanti
The hotel is well placed for access to the sea and there are bus services to get you into Alicanti in a short period of time.I was happy with my experience at this hotel.The staff were polite and courteous and behaved in a professional manner.
Stayed 4 nights in Apr 2018

10/10 Excellent

Kabiru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Harry, london

Disliked: Cleanliness, staff & service, property conditions & facilities
Not ideal for British holiday makers
There is no refund once booking. This already should have highlighte to me red flags! I wanted a self catered accommodation with 24 hour staff because I have a child who has certain dietary requirements, but I still wanted the security and assurance that staff were on sight as you would have in a hotel. 1. When I emailed twice to confirm we would have amenities in our room such as plates, mugs and a microwave - i didnt get a respond despite emailing them through Expedia as well as directly (as suggested on their notes) 2. I had to call Alicante from London to confirm we would have amenities in our room such as plates, mugs and a microwave. This memeber of staff told me to email, hence I had to explain I did and his person assured me that everything would be provided for. 3.on arriving at Alicante airport I called he accommodation to verify how to get to the premesis I was informed to take a bus C6 four stops. - in reality this bus stop was in the middle of the moterway therefore the bus did not stop. I had to take a taxi in town back on myself: I was better off taking a taxi from the get go! 4.on arrival to the premesis staff couldn’t speak any English despite stating that they could on Expedia. checking in was very slow. They took a €50 deposit and a copy of my passport that they put in a unlocked safe in front of guests view. There was no guarantee from them that they would keep it safe, but I had to guarantee I wouldn’t break anything. 5. Room was gritty and smel
Stayed 3 nights in Apr 2018

10/10 Excellent

ednancie, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel , nice staff
my experience in alicante hills was amazing , i wished i used the pool but the water was cold
Stayed 4 nights in Apr 2017

6/10 Okay

Lee, Woking

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Self contained apartment / hotel near Alicante
A great space but poorly equipped. Not too sure what this place is trying to be ? You have a oven, fridge, microwave, but no cutlery or basic tableware. You even have to pay a deposit for a kettle!
Stayed 4 nights in Feb 2018

8/10 Good

James

Liked: Cleanliness, staff & service
Convenient for Alicante city centre and the airport. Only complaint is it needed more cooking utensils etc

6/10 Okay

Eileen

Liked: Staff & service, room comfort
Loved staying until they closed the bar restaurant. No places within walking distance that we know of
Stayed 1 night in Oct 2017

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent deal for the price
Bargain apartment, basic but fine to stay in. Fittings are a bit cheapo but for £33 a night you can't complain. This area is desolate with no shops or restaurants but if you have a car to get into town its fine. Beware that parking here has become a nightmare, its always full up during the day because there are some big office blocks around and the workers use up all available spaces.
Stayed 1 night in Nov 2017

4/10 Poor

jill

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Facilities closed mid October
The apartment was adequate except for poor kitchen equipment. No cereal bowls, broken microwave, saucepans not fit for use and a kettle available only with a deposit and after we had complained. The pool and sun lounger area was closed 3 days before we arrived as was the restaurant. Bedside lamps not working and noisy fan in bedroom which could only be stopped by turning off the supply at the fuse box which also cut off the lights. Complex was very noisy as it echoed.
Stayed 7 nights in Oct 2017

8/10 Good

Claire, England

Liked: Cleanliness, staff & service, room comfort
Hotel was nice and clean. Disappointed restaurant was closed . Only one other problem lighting on corridors was very dangerous lights on a timer and often went out you couldn’t then see light switch to switch them on and with stairs found corridors very dangerous .
Stayed 1 night in Oct 2017

4/10 Poor

Lynda, Southampton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappoimted
We stayed during half term...obv with a child. Pool closed. Restaurant closed. Convenience shop closed. Beach maybe "nearby" but not accessible due to a 2 lane, very fast moving carriageway, a concrete reservation, another 2 lane ditto carriage way, then a tall, chain link fence and a large rocky outcrop. No where to walk, no bars or restsurants nearby....had to use taxis all the timr. 2 apartments booked....only 1 kettle between the 2, only 1 sharp knife. Only 2 glasses n 2 mugs each apt. We all came home bitten to pieces....didnt see one mossie so suspect bedbugs So glad to leave what turned out to be a boring expensive break
Stayed 2 nights in Oct 2017

8/10 Good

Galina, Russia, St Petersburg

Liked: Cleanliness, room comfort
We booked this hotel because we were 4 and did not find any options for this period. The price was pretty nice. It is convenient, if you travel by car.
Stayed 2 nights in Oct 2017