7 outdoor pools, open 11:00 AM to 7:00 PM, pool umbrellas, pool loungers
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Reviews of Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

5 out of 5
Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel
Rotonda del Fuego, Terra Mítica, Benidorm, Alicante

Reviews

9.4

Exceptional

Rating 10 - Excellent. 203 out of 271 reviews" "
Rating 8 - Good. 51 out of 271 reviews" "
Rating 6 - Okay. 11 out of 271 reviews" "
Rating 4 - Poor. 3 out of 271 reviews" "
Rating 2 - Terrible. 3 out of 271 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

.
Stayed 1 night in Feb 2024

6/10 Okay

Gennaro

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

Jurgita, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort with amazing pools and gardens. Wonderful amenities for children. It’s a bit dated but very well maintained.

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay.
Stayed 1 night in May 2023

8/10 Good

Diego

Travelled with family
Liked: Cleanliness, amenities
In general it is a great hotel. The amenities are great. Unfortunately, considering that it is a Leading Hotel of the world it does not hold the quality standard. There where areas that where poorly maintained that can be taken care easily such as placemats in the restaurant during breakfast where broken and some tables where damaged. What needs a little more effort is the quality of food. The food lacked taste and was not to the level of other Leading Hotels of the World. Other than this issues I still recommend the hotel and we had a lovely stay with ample rooms, great pools and kids activities.
Stayed 2 nights in May 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fabulous luxury hotel for blobbing out
A fabulous hotel. We stay there and we never leave the hotel, it is so lovely. Wide range of dining. Best thing is the fantastic atmospheric gardens. Some furniture in our room was just starting to look a little bit worn, but hardly noticable.
Stayed 3 nights in Oct 2022

10/10 Excellent

Dilys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total paradise!
This is an amazing resort set in lush tropical gardens with a very relaxing vibe. We were offered an upgrade to a sea view room however it didn’t feel like an upgrade because apart from being able to see the sea in the distance the only other thing you can see are trees. We had breakfast included which offered a wide choice and was well organised considering the current Covid situation. We also had lunch by the pool which was delicious but pricey. This hotel is five-star and this is reflected in the prices of food and drinks. All in our we really enjoyed our stay.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
Very relaxing and high quality condition of the room. Staff is very friendly
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

8/10 Good

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break benidorm
A truly amazing hotel bet it's the best around benidorm
Stayed 5 nights in Oct 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escapada de desconexión con el mejor servicio
Fantástico hotel con instalaciones muy bien cuidadas y un servicio inmejorable. Las piscinas y opciones de restaurante hacen que no haga falta salir de allí. Solo un detalle a tener en cuenta, aunque nuestra habitación era “con vista al mar” realmente es “orientación al mar” ya que el hotel queda en una montaña y el mar se ve solo un trocito muuuuuuuy a lo lejos
Stayed 2 nights in Sep 2019

8/10 Good

Chris, London

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with great decor and very helpful staff (Miguel, in particular) with nothing too much trouble. Food in the buffet was excellent, as were the other restaurants in the hotel. Drawbacks were that not all restaurants were open every day, and the main issue was the lack of sun lounger space round the pools as well as guests 'reserving' sun loungers for the whole day.
Stayed 12 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the food options. As vegetarians, we were very limited in choice
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect hotel if you need to relax. The staff were incredible.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Fifth visit so we knew what to expect. However, I do think they would benefit from building a tennis or padel court on site.
Stayed 5 nights in May 2019

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and luxurious
Peaceful but can get busy with families and conferences. Families gravitate to Zen pool with snack bar. Onsite food and drink expensive
Stayed 6 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not family friendly for those with toddlers/babies
Beautiful grounds and rooms. Service in main restaurant and on arrival was very good and welcoming. However we were disappointed with service provided for family with young children. We were charged (price of an expensive coffee) for cows milk for baby (in other five star hotels we have stayed this was complimentary) also we ran out of nappy wipes, none were provided/available in hotel (not even in kids club) and nowhere in hotel to buy them, so had to leave hotel to buy them (in other five stars stayed at were complimentary). Dinner only available from 7.30pm in all the restaurants, there is only a bar serving burgers/salad before then in the evening. This may be a Spanish thing dining late, but very inconvenient for parents of young children that sleep early. Summary: Beautiful grounds, nice breakfast but despite saying is family friendly hotel does not provide good service to those staying with young children (toddler age/babies).
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We thought the hotel was nice, however it says it’s a family oriented hotel. From what we experienced this wasn’t the case. We were all packed around one small pool, while the adults only areas were completely empty. I suppose because most people chose the hotel as it’s alleged to be family friendly. The kids club seemed to be closed most days and due to the terrible weather (obviously that’s outside the hotels control) we weren’t allowed to use the hotels only indoor pool which is adults only. If you like feeding fish at 11am everyday, that seems to be the only activity the kids club readily did. There were major leaks throughout the hotel, again largely due to the weather but after three days still weren’t dealt with. Given the cost if you’re a family I would look elsewhere or in a group (two families or more) think about a nice lavish villa for the price you pay here. Such a shame as we were really looking forward to it.
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charge for ice i mean ???? Get an ice machine so guests can go amd help themselves
Stayed 4 nights in Apr 2019

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Asia Gardens
Asia Gardens is a wonderful hotel!! I have stayed there many times it is built in the style of a Thai pavilion! There is a Thai restaurant a gourmet restaurant and a buffet. The rooms are super clean And the beds are large and very comfortable ! There are lots of pools scattered around the ground which are beautifully landscaped! The Thai spa is simply one of the best ! I highly recommend this hotel.
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent installation with very pleasant staff. Out of season feeling with few guests .
Stayed 3 nights in Feb 2019

8/10 Good

Christoph

Liked: Cleanliness, property conditions & facilities, room comfort
Real asian feeling in Spain
Asia Gardens is a wonderful place. A hidden secret up in the hills of Benidorm.
Stayed 4 nights in Oct 2018

8/10 Good

wendy

Liked: Cleanliness, property conditions & facilities, room comfort
Huge Asian style resort in Spain
Huge resort with a very Asian feel. Lots of pools and restaurants. But area is totally isolated and there is nothing to do anywhere near the hotel - 40 min taxi tide to get anywhere else. Food was just okay. Not a big fan of buffets. Some areas were less kid-friendly than others - if you want to avoid loud groups of children playing. My biggest issues were that they are short staffed and due to size it is hard to get help when you want it. Many restaurants are not always open. Spa was lovely but limited selection of treatments and hours open. Nice to have a terrace in the room. Grounds are very tropical with beautiful trees and flowers, and well kept.
Stayed 5 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet secluded hotel.
A lovely hotel in a beautiful setting. An expanse of trees, shrubs and ponds to obscure the buildings giving a real feeling of being away from everything and everyone. To a one, every member of staff was extremely courteous and helpful, whatever you wanted. Everywhere was clean and tidy, the pools were well maintained. The food was very good and there was a wide selection for all meals. A real treat and one to recommend.
Stayed 5 nights in Sep 2018

8/10 Good

Verified traveller

Nice hotel with excellent facilities
Nice hotel with good sized rooms and excellent facilities
Stayed 2 nights in Sep 2018

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet memories of our holiday
It was amazing. The hotel is worth its price. Don't miss the Thai Spa
Stayed 3 nights in Jun 2018

10/10 Excellent

karen, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
This hotel has the most exotic gardens well kept clean and breathtaking The rooms are good size with luxury toiletries Will definitely be returning
Stayed 2 nights in Jul 2018

10/10 Excellent

Sara, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect getaway
If you wish to get away for a short break in a beautiful surrounding then Asia Gardens is the place to go. You wont be disappointed. The food is very good as well as the service. A little piece of paradise. We will definitely return.
Stayed 3 nights in Jun 2018

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel. When at full capacity the wifi is slow.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018

10/10 Excellent

Kevin , Newcastle upon Tyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
This holiday was booked purely for relaxing and ease of everything in one space, spa and gym facilities and fabulous grounds, pools and gardens. Food was excellent at every restaurant and the staff very friendly and helpful Thank you
Stayed 5 nights in Apr 2018
Response from Silvia Cortés (Royal Service) on 25 Apr 2018
Dear Guest, On behalf Asia Gardens Hotel & Thai Spa, we would like to thank you for your comments and for your time. It is a pleasure for us to know that we met your expectations and we hope to see you soon in our Paradise, to enjoy another wonderful experience. Kind regards, Silvia Cortés Royal Service

10/10 Excellent

Philip, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We go there every year
My partner and I went there for the Easter weekend, we went there every year now, it's a place to relax, time to treat yourself and spend time with your love one. We are strongly recommended this hotel, specially the Thai massage (one of the things you must try), staffs were warm and friendly. The only one thing that disappointed us was the hot tub in our suite. It was a little bit cold, we won't be able to use it. But the manager were resolve the issue promptly, I hope it won't happen again next time when we stay in the Asian Gardens. Over all, it was very pleasant stay, thank you so much for all the staffs in Asia Gardends during our stay.
Stayed 3 nights in Mar 2018
Response from Silvia Cortés (Royal Service) on 20 Apr 2018
Dear Guest, First of all, we would like to thank you for your great score and for the time that you have expended in explain your experience in Expedia. We desire welcome you again in Asia Gardens Hotel & Thai Spa. Kind regards, Silvia Cortés Royal Service

10/10 Excellent

KÁRI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Silvia Cortés (Royal Service) on 21 Mar 2018
Dear Guest, On behalf Asia Gardens Hotel & Thai Spa, we would like to thank you for your score. We hope see you soon in our Asiatic Paradise. Kind regards, Silvia Cortés Royal Service

10/10 Excellent

jjb, fareham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Lovely hotel,pools and surrounding areas are wonderful,food is nice with a good variety,rooms are lovely and clean and comfortable,highly recommend.
Stayed 3 nights in Feb 2018
Response from Silvia Cortés (Royal Service) on 21 Mar 2018
Dear Guest, First of all, we would like to thank you for your comments and for your wonderful score. It is a pleasure to know that you enjoyed a very nice stay with us. We hope see you soon in Asia Gardens Hotel & Thai Spa. Kind regards, Silvia Cortés Royal Service

10/10 Excellent

@c.yvonnes, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
paradice made reality
Me and my fiancé planned a short trip to Asia gardens hotel,to celebrate our anniversary, but due to work I had to cancel last minute, that wasn’t such a good news. While my husband was on his way I contacted the hotel with te request if they had pre/arrival arrangements for special occasions, and yes they had a wonderful plan how to give my fiancé the perfect anniversary they even wrote a hand written letter of a note I left for my fiancé with the bottle of Moët Chandon. My fiancé fell completely in love with the resort, the location, the beautiful gardens and the swimming pools, the big and clean rooms, the friendly and helpful staff and we are definitely visiting again but next time together.
Stayed 1 night in Jan 2018
Response from Sergio Tamayo on 27 Jan 2018
Dear guest, First of all, thank you for posting you comment on Expedia and for the time you dedicated to let us know your impressions about our hotel. We are very glad to know that we live up all your expectations and even though you had to cancel your visit, your fiancé had a lovely time at Asia Gardens and he enjoyed our amazing facilities. We are looking forward to welcome you back in order to make your next visit unforgettable. Kind regards, Sergio Tamayo Executive Assistant Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Fantastic stay. Our second time & hope to return again, our only criticism was the air conditioning was turned off for winter & our room wouldn't go below 21, so had to sleep with the balcony door open. Otherwise it was a perfect stay. Highly recommend half board & to pay a supplement to eat in In black, such a lovely restaurant, but the buffet restaurant was also very good. Beautiful grounds, best hotel in Spain that we've stayed in.
Stayed 3 nights in Dec 2017
Response from Irene Vaquero Guest Experience Manager on 10 Jan 2018
Dear guest, First and foremost, thanks for posting your valious feedback about your stay at Asia Gardens. We will deeply analize your comment in order to correct those details since our main goal is your complete satisfaction and comments like yours enables us to keep on improving daily. We are looking forward to welcome you back, Kind regards,

8/10 Good

TT, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asian retreat near Benidorm - Spain!
We booked this hotel for our 10 year anniversary and brought along our two children as well for a 3 day stay. The grounds and hotel itself are amazing and beautiful and it was just what we had wanted. Our superior room was amazing - although the balcony was very small. The reason why I have not give 5/5 for any of the categories is that, although a 5 star hotel and a LHW it fell short on numerous things that I would expect of a 5 star hotel. For example - no complimentary cold drink on arrival (even 3-4 star hotels offer this!). Toiletries in the room were very nice and luxurious - but were only supplied with ONE tiny bottle of each between the 4 of us to use - had to keep asking for more everyday. The service was good, but again a bit slow and not as attentive as I would expect from a 5 star hotel. Food wise - restaurant for buffet breakfast and dinner - setting was amazing. However, breakfast was of an OK standard - definitely not 5 star. Only had 1 chef frying any hot food so kept waiting for eggs/omelettes etc. Dinner in evening was really nice but NO asian food on offer at all which was disappointing as you would expect there to be at least something from that continent! But the drinks were included in the price of the buffet which made the meal such good value - even at 50Eu per head. Definitely would recommend a short stay here if you want a relaxing stay in a beautiful hotel
Stayed 3 nights in Sep 2017
Response from Sergio Tamayo (Assistant Manager) on 5 Oct 2017
Dear Guest, On behalf of the entire team of Asia Gardens, we would like to thank you for sharing your review regarding our Hotel. We highly value your opinion since our main priority is your complete satisfaction Regarding the welcome drink, we always offer it upon arrival to all our guest since it is an asian tradition we want to preserve. We apologize if we did not offer it in this case. Comments like yours, enables us to improve our services since our mail goal is your complete satisfaction. Sergio Tamayo Assistant Manager

4/10 Poor

Rob, London

Disliked: Cleanliness, staff & service, property conditions & facilities
Overcrowded, security concerns and rude pool staff
This is a reasonable attempt at creating a Thai hotel in the med but doesn't come close to an Anantara type experience. It feels like a Spanish hotel just made to look Thai. It's tired and some of the staff were extremely rude. One morning I laid four towels by the pool like everybody else. Came back half an hour later with my family to find our stuff cleared away and someone else on our sun loungers. Spoke to a very rude, unapologetic pool security lady and was told this was hotel policy for two reasons. Firstly there aren't enough sun loungers to go around so you can only have them while you're using them. As soon as you leave your stuff is cleared for someone else to use them. Secondly hotel guests have had personal belongings stolen. Worrying for a hotel trying to be top end. There were other issues that tarnished our stay like having to wait 15 mins for a badly cooked egg at the breakfast buffet. Overall it definitely wasn't worth the €2,800 they charged us for a 3 night stay (full board). We won't be going back.
Stayed 3 nights in Aug 2017
Response from Sergio Tamayo (Assistant Manager) on 5 Oct 2017
Dear Guest, First of all, thanks for posting your valious review about your stay at Asia Gardens. Regarding your comment about the sunbeds, we would like to inform you that we have enough sunbeds for our guest. However, in order to guarantee a responsable use of the pool area and a very high standar of service, after a reasonable waiting time, we take off the towels of these sunbeds which are reserved by people who are not in the swimming pool. We apologize if we did not reach your expectations this time and we keep on working in order to reach the excellence in our service Kind regards, Sergio Tamayo Assistant Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, just missing a few bits
Just returned from our holiday in Alicante. The hotel is very well maintained. Lovely gardens and excellent staff. The heated swimming pool was a bonus for us. However, I was very disappointed that there were no tea/coffee making facilities in the room. Also, we asked for an ironing board and we were told to use the hotel laundry services. We just assumed that all hotels of a certain standard offered these amenities free of charge to all guests. The buffet breakfast in Udaipur Restaurant is quite good with a lot of variety. The buffet dinner on the other hand doesn't cater very well for people who are not meat lovers! We had a hire car at our disposable so we just drove down to the shopping centre nearby (5 minutes drive) where there are 4-5 good restaurants for dinner.

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax and recharge in eden gardens and pools
we spent lovely time in the hotel. If you want a place to recharge and relax this is the best hotel for it. My children 12,8 had fun time there as well. Loved the yoga session out door by the pool and the spa team are so lovely and top quality. Food and cleanliness is 10 out of 10. My children loved the Kids club and activity team but it would be better if they have mini tennis and football field.

8/10 Good

Roman, Plano, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A luxurious hotel with all the amenities you'd expect: restaurants, spa. The gardens surrounding the hotel and swimming pools are top notch-- world class! Unfortunately the fitness center was a major disappointment as it had only 1 treadmill, eliptical trainer, bike. For a luxury hotel you'd expect a full circuit of fitness machines. This was a major let down.

8/10 Good

Jackisdottir, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely gardens, pools and staff.
This hotel has been around for a few years now, which means the gardens are mature and really lovely. The pools and bars are also very good. We thought the food was acceptable for the grade but not excellent, and the staff were brilliant.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel Only issue was with vegetarian food options Also a shame Koi Samui restaurant wasn't open everyday Otherwise a lovely hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel set in lovely grounds
The hotel was excellent and set in lovely grounds. The only downside was the expensive food. 16 Euros for just a sandwich at a snack bar by the pool.