Positive: center of town / friendly staff / good breakfast
Negative: old dark room / had to ask at the end for the promised bottle of wine/ special discount for SPa was given to everybody / nothing extra as a TITANIUM member!,,
Comment from Hotel Management
14 Oct 2019 by Francisco Capó - General Manager, Hotel Management
We would like to thank you for the time that you have spent writing to us and for your kind comments regarding the attention experienced from all our staff.
On the other hand, we are very sorry to learn that we were not able to offer you the experience that you expected from our hotel as a Titanium member.
We haven taken good note of all your comments and shared them with our Managers, to follow up upon your experience and improve our service.
Looking forward to have the pleasure of welcoming you again and have the opportunity to offer you the experience that you expect from our hotel.