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Reviews of Don Carlos Resort & SPA

5 out of 5
Don Carlos Resort & SPA
Avda. Zurita s/n, Marbella, Malaga

Reviews

8.8

Excellent

Rating 10 - Excellent. 404 out of 714 reviews" "
Rating 8 - Good. 217 out of 714 reviews" "
Rating 6 - Okay. 62 out of 714 reviews" "
Rating 4 - Poor. 19 out of 714 reviews" "
Rating 2 - Terrible. 12 out of 714 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

james

Business traveller
Disliked: Property conditions & facilities, room comfort
Hotel needs a refit badly. Hotel rooms are tired and old.
Stayed 2 nights in Oct 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel great position Looking foward to the New Don Carlos 2025
Stayed 7 nights in Oct 2023

10/10 Excellent

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If the Hotel wouldn’t close down as of November, we would be back soon.
Stayed 6 nights in Oct 2023

10/10 Excellent

Lizette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manuel & Blas were super nice in the front desk
Stayed 2 nights in Oct 2023

6/10 Okay

Gabriel

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay again at Don Carlos and the staff always shine, the breakfast experience is wonderful and though the hotel is due for complete refurbishment shortly, it still exudes quality We will definitely be back
Stayed 7 nights in Sep 2023

10/10 Excellent

Niall

Stayed 7 nights in Sep 2023

10/10 Excellent

Sara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff remembering who we were each day what we drunk & where we liked to sit! Pool staff helping so we never really had to get up!
Stayed 3 nights in Sep 2023

10/10 Excellent

Abderrahim

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Perfect in every way from helpful staff to clean and comfortable
Stayed 6 nights in Sep 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023

10/10 Excellent

Ata-ul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Aug 2023

4/10 Poor

Mohamad

Stayed 5 nights in Sep 2023

10/10 Excellent

Laurita

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

khatchig Hatcho

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were beyond Great especially , Patricia, Rebeca ,Lucia, Adrian , Isabel , Maria and Denys
Stayed 9 nights in Aug 2023

6/10 Okay

roslyn

Liked: Cleanliness
Stayed 5 nights in Aug 2023

6/10 Okay

Juliet

Liked: Cleanliness
Stayed 4 nights in Aug 2023

10/10 Excellent

Pooja

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the team at the Deluxe Villas were fantastic! A special thanks to the manager Maria and her team - Denys, Lucia, Isabel, Rebecca, Patricia, Adrian. They made sure everything was perfect and worked hard to look after my daughter who requires a gluten free diet.
Stayed 7 nights in Aug 2023

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel ! Surroundings are beautiful. I recommend a room with a balcony but I like to sit on the balcony at night. The views are beautiful staff very attentive, private beach area beside Nikki beach which is also great place to eat and drink ! Love this hotel been twice this year.
Stayed 2 nights in Aug 2023

10/10 Excellent

Alla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Nibba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel , and good service !
Stayed 2 nights in Aug 2023

10/10 Excellent

Roberta

Stayed 4 nights in Aug 2023

6/10 Okay

Omar

Visitors to property restricted. Had to cancel my family booking in the neighbouring hotel and book one at the don carlos to be able to see them. The discussion we had with the check in desk to sort was then shared with other residents at the hotel. Zero professionalism.
Stayed 14 nights in Jul 2023

6/10 Okay

Faris

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Understaffed. But the staff where amazing and trued there best to work under all that pressure. Very old hotel. Lifts are old. Rooms must be renovated. I found an old stereo that uses CD! Breakfast is always full but again the amazing staff managed to solve this issue. Hats off to the staff. Well done
Stayed 2 nights in Jul 2023

10/10 Excellent

Marian

Stayed 10 nights in Jul 2023

2/10 Terrible

Ed

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Service was extremely bad. nice resort but since service was so poor it made it hard to enjoy. Very expensive for the quality of service.
Stayed 5 nights in Jul 2023

10/10 Excellent

Sabreen

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Nice staff. Clean, and beautiful spot.
Stayed 5 nights in Jul 2023

10/10 Excellent

Johanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel ,great staff could not fault it. We definitely return as we only had a few days
Stayed 3 nights in Jun 2023

6/10 Okay

Vincent

Liked: Staff & service
Disliked: Property conditions & facilities
Property shows its age and rooms are outdated. First time in Spain that I saw carpets in room being used, normally everything tile which is much cleaner.
Stayed 1 night in Jun 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

4/10 Poor

leeann

Stayed 3 nights in May 2023

10/10 Excellent

Paul

Stayed 3 nights in May 2023

8/10 Good

philip

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We chose this hotel due to the proximity of the tennis club. All in all a good hotel.
Stayed 2 nights in May 2023

6/10 Okay

Roman

Liked: Cleanliness, amenities
Outdated and older more of a 4 star property
Stayed 4 nights in May 2023

4/10 Poor

Laura

Stayed 2 nights in May 2023

10/10 Excellent

Najib

Stayed 1 night in May 2023

10/10 Excellent

Lewis James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Manjit

Liked: Cleanliness, property conditions & facilities
Excellent location, nice beach, amazing buffet breakfast.
Stayed 2 nights in Apr 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a magnificent resort with everything you possibly need for a fun filled or relaxing vacation.
Stayed 1 night in Apr 2023

10/10 Excellent

Joseph Gerrard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant resort with great amenities, looking forward to visiting again. Thanks Joe
Stayed 4 nights in Apr 2023

10/10 Excellent

Andrew

Stayed 7 nights in Mar 2023

10/10 Excellent

John, Etobicoke

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge Service was excellent. Everyone is very friendly and helpful. Dining options and decor could use a revamp but it’s ok. Lots of restaurants in the area to eat and drink. Beach club pool area is the best part. Great for families and couples. Tennis amenities are amazing.
Stayed 5 nights in Oct 2022

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service, and Oasis took care of every aspect of my vacation. From accommodating spaces to work remotely and rooms to relax in a pristinely maintained property.
Stayed 3 nights in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful restful stay
Stayed 2 nights in Oct 2022

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 3 nights in Sep 2022

10/10 Excellent

maryam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient , clean room with comfortable bedding, helpful staffs, near beach, good for swimming with beautiful walkable garden. Loved it.
Stayed 2 nights in Sep 2022

6/10 Okay

Christopher LeRoy

Travelled with partner
This place was way over prices for what they offer and the service is terrible. Also the service on the beach is slow and has a very limited menu. Next time we will stay closer to Marbella.
Stayed 2 nights in Aug 2022

10/10 Excellent

Celine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Don Carlos was an absolute dream. The team was great and the rooms are just lovely. If you are looking to be closer to the party area Puerto Banus, you are about 20 min away. Other than that, definitely recommend!
Stayed 3 nights in Jul 2022