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Reviews of Bienestar Maison de Charme

Bienestar Maison de Charme
Via Alberto La Marmora 94/96, Alghero

Reviews

8.6

Excellent

Rating 10 - Excellent. 27 out of 57 reviews" "
Rating 8 - Good. 23 out of 57 reviews" "
Rating 6 - Okay. 4 out of 57 reviews" "
Rating 4 - Poor. 2 out of 57 reviews" "
Rating 2 - Terrible. 1 out of 57 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Wagner, Houston

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall nice room and localization. Please assume you have NO breakfast. You are "allowed" to take some options in the coffee shop next to the lobby but you have to deal with the most rude personnel I have ever met in year travelling around the world! Skip from headache, buy something nearby and don't deal with this type of situation!!
Stayed 1 night in Jun 2023
Response from Bienestar on 22 Jun 2023
Dear Customer,the reservation of him was completed in a completely autonomous way:"Bienestar Maison de CharmeBed & breakfast in Alghero with free breakfast and coffee shop/café"this reports the Expedia site which, therefore, highlights the treatments as Bed and breakfast.Not, therefore, as a hotel you wished for and expected.During your stay we have tried to provide you with the necessary explanations and to satisfy your requests; this also expanding the choice of breakfast both for you and for all the 13 travelers who were in your group and who, among other things, did not express any dissatisfaction and, indeed, complimented both the structure and the cleanliness, that for breakfast. .Nonetheless, thank you for the review.Best regardsBienestar Srl

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
The management and staff at this property went way beyond what could be expected when I was having difficulties concerning a rental car.
Stayed 3 nights in Jun 2023

6/10 Okay

Malcolm

Liked: Cleanliness, property conditions & facilities, room comfort
Nice room but breakfast an absolute disaster. Served in a busy cafe, took forever to get served and waiter completely disinterested
Stayed 1 night in Sep 2022

10/10 Excellent

marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is great. Close to all major attraction, street parking is available. Great dinning options near by. Rooms are very big and have everything you might need. The check in process was a bit confusing as there is no one to help you after 11 am on daily basis.
Stayed 1 night in Jul 2022

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was wonderful. Check-in was very easy and contactless. The staff were extraordinarily friendly. Breakfast was included as well. The building was fairly historic, had very medieval vibes, which wasn’t our favorite, but great for someone looking for gothic-type room decor. The rooms were very large and the air conditioning works great!
Stayed 1 night in Jul 2022

10/10 Excellent

Raffael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walk to Old town
Great little hotel . Easy walking distance to old town. Lovely appointmented rooms with beautiful bathroom, linens, towels & amenities. Fridge & kettle in room. Staff were great on information regarding off street parking. Breakfast in coffee shop / bar onsite
Stayed 2 nights in Jun 2022

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Alberto on 15 Jun 2019
Thank you for your review. Hope to see you again!

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous little boutique hotel
Fabulous little boutique hotel in a great location for the old town and harbour. Staff very friendly and helpful. Recommend wholeheartedly!
Stayed 4 nights in May 2019
Response from Alberto on 15 Jun 2019
Thank you Mrs. Belinda; We hope to see you soon again! Kind Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service, providing a helpful approach to local amenities.
Stayed 3 nights in May 2019

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lives up to the charming name!
Great location a short walk from the old town (but far enough away to find parking!). The room was lovely - clean, comfortable and historical charm. Staff were very friendly and helpful, and breakfast was great.
Stayed 3 nights in Sep 2018

2/10 Terrible

Giovanna, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please read very carefully and DO NOT BOOK this place!!!The place is described as boutique hotel and is not, they charge as a hotel and don’t give the service as a hotel. No air conditioning in the building and in the room because they are trying to save on electricity bill, it was 93 degrees outside every day ,no cleaning room service and place is very dirty, malfunctional bathroom, no towels replacement, no sheets replacement, we had to ask for toilette paper everyday!!!the sheets had bugs, no parking outside took us 1 hour everyday to find a spot, staff completely unprofessional we talked to them multiple times about this issue and they said they would refund us the money and they didn’t.The cleaning crew told me that they had to go home and couldn’t wait for me to leave the room everyday morning, are you kidding? I never Ever experienced this and I travel all over the world ,there are so many other better hotels in Alghero for sure do not stay here!!! This is not s hotel,is a very low end cheap aire&b and they charge as a high end hotel!!
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Great location few minutes walk to old town and bus stops. Bed was too firm for me, rooms corridors echo due to stone floors. Otherwise lovely staff and pleasant breakfast.
Stayed 7 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, average amenities.
Service was really lovely and room was very clean and had a great balcony. However, lights in the room are set to a timer so had no light from 11pm onwards. Breakfast was a few croissants and slices of bread - not what we had anticipated for £150gbp per night. Also, check in time of 4pm and check out of 10.30am was not really what we had in mind.
Stayed 1 night in Jun 2018

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay in Maison Bienestar very much. The place was spotlessly clean and the staff was very friendly and helpful. We could not have asked for more. We have allready planned to be back later this year.

10/10 Excellent

garry , Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel that is maintained and spotless
Very accommodating and attentive staff. Beautiful spacious room. Our room was on the street side and got a little noisy during the rush hour but rest of the time pretty quiet. Breakfast was light fare but enough variety to be more than pleasing. Staff was especially friendly and helpful. For us, a great place to start our adventure on Sardinia
Stayed 3 nights in Sep 2017
Response from Tommaso on 17 Sept 2017
Dear Gary thank you for dedicating your time to get a nice review on Maison Bienestar. Thanks also for praising the staff, we strive to guarantee our guests a wonderful holiday in Alghero and we recommend them the best restaurants, monuments, beaches, attractions etc. Since you have been very good to us, we hope to see you again in your next holiday in Alghero. Best regards Tommaso

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were fantastic - special shout out to Tomaso who was exceptional.
Stayed 1 night in Jul 2017
Dear Guest, thank you so much for choosing Bienestar. Many thanks from Tommaso. We hope see you soon in Alghero. Best Regards.

4/10 Poor

Adam, Chicago

Disliked: Property conditions & facilities, room comfort
Convenient location near historic center
My wife and I stayed here on our honeymoon trip. Unfortunately the hotel did not have functioning wifi (even though they advertise it) -- the network kicks you off after a few minutes. The in-room air conditioning unit leaked water, producing a puddle in the corner of the room. Also, the shower door didn't close all the way, leaking water onto the bathroom floor.
Stayed 3 nights in Jun 2017
Response from Tommaso on 3 Aug 2017
Dear Adam, we are really sorry that his experience has not been positive. His reports, however, have been used to solving the technical problems in the room that we have now solved. We hope, however, that you will be able to make you change your mind on a next visit. Best regards, Staff Bienestar

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice but perhaps overpriced
Great location and very clean but room was small, and staff not very welcoming or helpful - the opposite of what you would expect in a 6 room hotel. Link in hotels.com goes to incorrect address, so be sure to double check.
Stayed 1 night in Jun 2017
Dear Guest, thank you so much for choosing Bienestar. The our Executive rooms, only 1, haas a french bed type. We hope see you soon in Alghero. Best Regards.

8/10 Good

J, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff, great location.
Close to buses. Central to old town. Staff were extremely helpful and friendly. Meticulously clean. It is beautifully restored with a combination of traditional features and modern decor. Though on a small scale, breakfast was superb, especially the fresh pastries. Will be even better when lift installation is completed. No phone in room for enquiries to reception. Did not like room keying system. Great atmosphere- lots of locals have coffee/ breakfast here.
Response from maudac on 1 Aug 2017
Dear Guest, thank you so much for choosing Bienestar. We are very happy for your satisfaction. We hope see you soon in Alghero. Best Regards.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely lodgining in Alghero
Great location, lovely room. Wi-fi was erratic. Unclear who to talk to or call if there was a problem.
Stayed 1 night in Jun 2017
Dear Guest, thank you so much for choosing Bienestar. The problem with wi-fi it solved. We hope see you soon in Alghero. Best Regards.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely lodging in Alghero
Great location in Alghero (right next to old town, but not far from the beach), and wonderful room--roomy and clean and up-to-date. Our only complaints were that the wi-fi was sometimes erratic and always weak, and that there was no clear understanding of who was in charge or who to contact if there was a problem. A nice woman was sometimes at the hotel desk in the downstairs coffee shop, but if she was not there (and when the coffee shop was closed), there was nobody to turn to. If we had had an emergency, we would not have known what to do.
Stayed 5 nights in Jun 2017
Dear Guest, thank you so much for choosing Bienestar. We hope see you soon in Alghero. Best Regards.

8/10 Good

David, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel central location
The staff were very accommodating to our 1030 arrival, when they were closing at 10. The room was clean and the bed was very comfortable. Convenient mini fridge, convenient coast and centre access and a GREAT gelato shop just down the road!
Response from Francesca on 14 May 2017
Thank you. Has been a pleasure!!

10/10 Excellent

Andreina

Stayed 1 night in Oct 2023

10/10 Excellent

Maximilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel bien situé pour se rendre à pied dans la zone historique 10’ à pied. Dommage le petit déjeuner était très succinct et payant si nous demandions plus.
Stayed 2 nights in Apr 2023

10/10 Excellent

Bernd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nettes Personal, geschmackvolle Einrichtung, Bar direkt nebenan
Stayed 3 nights in Mar 2023

10/10 Excellent

Christina

Stayed 2 nights in Oct 2022

10/10 Excellent

Jean

Stayed 1 night in Sep 2022

8/10 Good

Andreas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
over all the hotel is a good choice as its located nearby the old centre. Environment is fine, staff as well. Breakfast is in the bar which belongs to the hotel. Coffee, Tramenzini, Pannini, Cornetti are really good. But tried the emergency number of the hotel as the hotel reception is closed in the afternoon. The lady, who owns this number should get an english lesson….
Stayed 2 nights in Sep 2022

10/10 Excellent

Pierpaolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Okay location but faults in description
Rooms are nice and with a really good location. The fact that they claim to have free parking is a lie, so add on 15-20 euro per day for that. Would probably have gone for something else if I had known when booking what I know know, even if the room was clean and location good.
Stayed 1 night in Sep 2021

8/10 Good

Bernhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes und zentral gelegenes Hotel
Gut gelegenes Hotel, Altstadt ist zu Fuss gut erreichbar. Sehr geräumige Zimmer, Cafe ist dabei. Parkplätze anscheinend nur begrenzt, für uns war leider keiner frei, obwohl wir das Hotel auch deswegen ausgesucht hatten. Frühstücksbuffet gibt es keines, man kann nur alles einzeln bestellen. Hotel ist sonst sehr gepflegt und hat seinen Charme.
Stayed 2 nights in Sep 2021

8/10 Good

Rosmarie

Liked: Cleanliness, property conditions & facilities, room comfort
Zimmer sehr schön und sauber. Frühstück verbesserungsfähig. Es wurde in der Bar serviert. Man wusste nicht, was alles im Angebot war, da es keine Karte gab. Die Bedienung sagte nur, das man alles bestellen könne. Es gab.kein Brot, keine Butter, etc.
Stayed 1 night in Sep 2021

10/10 Excellent

Expedia Relocation

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonita la habitación, un poco lento el servicio de desayuno, pero muy cor
Stayed 1 night in Aug 2021

10/10 Excellent

Enrica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La posizione e la gradevolezza dell’hotel rendono il soggiorno unico. I ragazzi sono simpatici e molto disponibili. Torneremo sicuramente.
Stayed 2 nights in Jan 2020

6/10 Okay

Mireilla

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zentral gelegen, sehr sauber, gutes Preis-Leistung-Verhältnis.
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

4/10 Poor

Enzo

Disliked: Cleanliness, property conditions & facilities
Confortevole ma..
Personale gentile.Camera confortevole,nel bagno mancano appoggi x effetti personali.colazione pessima , piatti sporchi ,tavoli senza nemmeno una tovaglietta di carta,cibo limitato e poco curato.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer war sehr sauber und entsprach den Bilden. Das Personal war sehr freundlich und hilfsbereit!!
Stayed 4 nights in May 2019

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Stadt-Hotel
Insgesamt gutes Hotel, Innenstadt gut zu Fuss erreichbar. Sauber. Frühstück : Auswahl für italienische Verhältnisse ok; beim Buffet ist der Raum sehr eng. Personal sehr freundlich und hilfsbereit. Mein Zimmer war auf dem Aussengang, die Zimmertüre war aus Glas, hatte wohl einen Vorhang, aber na ja. Bett bequem. Hier gab es im Bad den einzigen Vergrösserungsspiegel meiner gesamten Sardinienreise ! Glück gehabt : Parkplatz vor dem Haus. Insgesamt : empfehlenswert.
Stayed 2 nights in Sep 2018

8/10 Good

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ett fräscht hotel nära till den gamla stadsdelen. Väldigt liten reception. Man behöver ringa på för att bli insläppt. I anslutning till hotellet finns ett trevligt café/bar med uteservering. Uppe på taket finns en nybyggd terass där man kan titta över takåsarna och få en sjöglimt. Om vi förstod receptionisten rätt, så ska det byggas en liten bar uppe på terassen. Tills dess för man handla i baren på gatuplan och ta med sig det upp på terassen.
Stayed 4 nights in Jul 2018

8/10 Good

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Anbefales
Vennlig betjening og et kjempefint hotell. Rent, stilig, veldig bra vanntrykk i dusjen. Frokosten hadde god kaffe og bra søtsaker, men ikke fullt så godt utvalg i mat. Trekk for en altfor hard seng.
Stayed 2 nights in Jul 2018

8/10 Good

Léa, Lyon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil par Andrea très sympathique,les chambres sont petites mais confortable, la situation est parfaite pour aller en ville à pied.
Stayed 1 night in Jul 2018

8/10 Good

Kai Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war alles perfekt, wenn nicht die sehr laute Straße mit der Bar wäre, die einen dazu zwingt, nachts das Fenster zu schließen
Stayed 3 nights in Jun 2018

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

10/10 Excellent

olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consigliatissimo
Hotel elegante e particolare vicinissimo al centro di Alghero con possibilità di parcheggio in zona. Colazione super e personale veramente cordiale, camere nuovissime e ben arredate.
Stayed 1 night in Aug 2017
Salve Olivia, la ringraziamo per avere espresso un giudizio sulla sua esperienza presso la nostra struttura. E' motivo d'orgoglio per tutti noi sapere che il vostro soggiorno al Bienestar sia stato di totale gradimento e che abbiate sottolineato gli aspetti principali della nostra struttura come la posizione, la professionalità dello staff e la bellezza delle camere. Speriamo di riaverla nuovamente nostra ospite. Saluti Tommaso