Seasonal outdoor pool, pool loungers

Reviews of The Rock Hotel

4 out of 5
The Rock Hotel
3 Europa Road, Gibraltar

Reviews

8.8

Excellent

Rating 10 - Excellent. 418 out of 768 reviews" "
Rating 8 - Good. 261 out of 768 reviews" "
Rating 6 - Okay. 55 out of 768 reviews" "
Rating 4 - Poor. 23 out of 768 reviews" "
Rating 2 - Terrible. 11 out of 768 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not have been better. Check in/out smooth and professional. I returned to my room in the midst of housekeeping’s visit and was incredibly impressed by the thoroughness of their work. 13 out of 10. Grand dame of Gib hotels still has it.
Stayed 2 nights in Mar 2024

10/10 Excellent

Frederick James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was incredible. The views from our room were second to none. The people were fantastic right from when we first arrived, all were helpful and friendly. The breakfast buffet was fantastic. I honestly just can’t say enough about this property and Gibraltar in general what a fantastic and beautiful place yes it’s small but there’s so much to do and this property is truly a landmark. I compare it to the Plaza in New York the Royal York in Toronto true landmarks.
Stayed 6 nights in Mar 2024

10/10 Excellent

Todor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very well established hotel with class and style.
Stayed 2 nights in Feb 2024

10/10 Excellent

derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location with amazing views
Stayed 5 nights in Feb 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quality hotel in good location with great views. Staff were very attentive and helpful.
Stayed 3 nights in Feb 2024

4/10 Poor

Nicholas, Ringwood

Business traveller
Disliked: Property conditions & facilities
My stay was ok, but the wooden floors in the corridors to the rooms are a disaster and incredibly noisy. Also greeted with brown water from my shower so overall a dissatisfactory stay. I mentioned the 'brown water' when checking out, no hint of an apology or any form of compensation. Unfortunately this is just not good enough and I will be staying elsewhere when I next visit Gib
Stayed 1 night in Feb 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a classic older hotel but very well maintained and updated. Rooms are small and pricey, however the location is excellent and the staff are superb. It is a very short walk to the cable car and downtown. If you want the Gibraltar experience, this is the perfect choice for your hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Mary Beth

Stayed 1 night in Dec 2023

10/10 Excellent

Mary Beth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to tour the Rock. A little pricey but facilities and staff are excellent.

8/10 Good

Christina, Baltimore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Daniella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Simon

Pool was closed for the end of season even though temps were well over 20degs
Stayed 4 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

6/10 Okay

Liza, Burnaby

Liked: Cleanliness, staff & service
Kept hearing a bus pass by every 5 minutes overnight, despite wearing ear plugs. The room was warm and stuffy despite checking with front desk to ensure I had set the thermostat correctly at 18 degrees. Not a good night's sleep overall.
Stayed 1 night in Nov 2023

10/10 Excellent

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very nice and accommodating. The views were nice and the hotel food and service were very good. The front desk team went above b our expectations by holding our luggage while we toured and calling our taxi for us. Great people
Stayed 1 night in Nov 2023

2/10 Terrible

Alison

Travelled with family
Disliked: Staff & service, property conditions & facilities
Much better options in Gibraltar
Personal items taken from our room and despite asking many numerous times they were never found. One night in restaurant about a dozen young kids running around screaming for over 2 hours outside the eating area. Hotel never asked them to stop.paid for room upgrade and it advertised bath- no bath and extremely small bathroom. Could only get one person in at a time. For the cost and the extra cost to us of replacing our taken items extremely costly hotel and not worth it.
Stayed 1 night in Nov 2023

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love The Rock Hotel
A short break for the two of us during the week Lovely hotel, lovely rooms, great services, very friendly and courteous staff
Stayed 4 nights in Oct 2023

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Proud of it's history but not chintzy
Junior suite was well sized with balcony views to enjoy over the Bay and Africa in the distance. Good double glazing throughout kept the room quiet, and cool with the air conditioning. Outdoor swimming pool and it's bar area was very relaxing. Hotel is refined and friendly, with a well deserved reputation for quality service over the years. The great and good have been choosing The Rock, so why not you? Date of visit. Late October
The hotel from the cable car station
A bay view from a room
Looking towards the Straits
A corner balcony view of the Upper Nature Reserve
Stayed 4 nights in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Adi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very good but a bit longstanding. Excellent location, just few minutes walk from the cable cat station. Very good restaurant for dinner, breakfast however was basic.
Stayed 1 night in Oct 2023

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were looking for a great, quiet place to recharge and found it here. The facility was great. Room service wonderful and the people were very accommodating. We had a great stay!
Stayed 1 night in Oct 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay nowhere else in GIB !
I would not stay in any other hotel in GIB. The views are magnificent; for me the most outstanding feature of the hotel together with the proximity of the lovely Alameda Botanical Gardens and of course the historical context..The two Maitre'ds Natalya and Abdullah were outstanding ambassadors and provided excellent restaurant service which complemented the wonderful menus. My wife loved the pool and the gardens, but my only criticism is that crossing that busy main road to get to the pool is an accident waiting to happen. The hotel should invest in a simple pedestrian bridge. It would be a huge benefit !
Stayed 4 nights in Oct 2023

6/10 Okay

Neil

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Good in some places, not so any others
The staff were very friendly. However, the hotel is in need of a bit of TLC. I did have a problem with the maid service and as far as we didn’t need towels changing and followed their advice. However, they still change them. The toilet rolls were never replaced, and I had to go searching for some, the extractor in the bathroom didn’t work. I am informed all of this to the hotel
Stayed 4 nights in Sep 2023

8/10 Good

John

Stayed 3 nights in Sep 2023

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once again, another brilliant holiday. The staff were as professional and friendly as in past years and the food was outstanding
Stayed 5 nights in Sep 2023

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness
This is a nice hotel but some of the internal decoration is a bit tired. Front desk staff very friendly and helpful. The team in the bar area not so much. Overall a pleasant stay and a nice hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Rebecca Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views from the rooms. Grlood selections for morning breakfast and good range of options for dinner. Lovely feel to the property rooms are spacious and welcoming. Staff freindly and helpful.
Stayed 3 nights in Aug 2023

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Godstime

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, receptionists were friendly, rooms were clean and food was good. It was a wonderful stay in Gibraltar, will definitely visit Rock Hotel again, everyone in this place is so nice. We had awesome customer service from everyone and I had to mention Abdellah Ghazi, this man was amazing, he gave one of the best customer service experience, good conversation and definitely care about his guests well being and comfort, such a great man Mr Ghazi. Thank you everyone, see you again when I visit Gibraltar.
Stayed 3 nights in Aug 2023

10/10 Excellent

Godstime

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, receptionists were friendly, rooms were clean and food was good. It was a wonderful stay in Gibraltar, will definitely visit Rock Hotel again, everyone in this place is so nice. We had awesome customer service from everyone and I had to mention Abdellah Ghazi, this man was amazing, he gave one of the best customer service experience, good conversation and definitely care about his guests well being and comfort, such a great man Mr Ghazi.
Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok but not amazing
This is a nice hotel, which is located on the rock. You get a great sea view from the rooms. Reception staff are loverly, as are the room cleaners. Dining service is very slow, and the lunch menu is disappointing in variety.
Stayed 5 nights in Aug 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location!
Stayed 2 nights in Jul 2023

10/10 Excellent

Nirmola, Silver Spring

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, staff are very friendly.
Stayed 6 nights in Jul 2023

8/10 Good

Zafar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Stayed 4 nights in Jul 2023

10/10 Excellent

syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay - We will be staying here next year as well.
Stayed 4 nights in Jul 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Rock Hotel
Again a lovely relaxing stay at the Rock Hotel. Excellent breakfast, great swimming pool, Fantastic views from our balcony. Would definitely recommend!
Stayed 2 nights in Jun 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

STEPHEN

Liked: Staff & service, property conditions & facilities
great location,best hotel on island,and special thanks to ABDULA,bar manager,and natasha for their service,but all staff ewre very freindly and helpful but a special mention to those 2
Stayed 7 nights in Jun 2023

8/10 Good

David, COLWYN BAY

Travelled with partner
Liked: Cleanliness, staff & service
Loved the hotel and its atmosphere. It has long been THE place to stay in Gib. However, it is in desperate need of updating. The rooms are desperately old-fashioned, especially the bathrooms, I very much hope the owners invest in upgrading the hotel very soon.
Stayed 3 nights in May 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel - wish we could have spent a week here. Concierge Barry was awesome - great guy with excellent information. Really appreciated this oasis property and outstanding 5 star breakfast.
Stayed 1 night in May 2023

10/10 Excellent

Glyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel with fine restaurant and excellent views.
Stayed 1 night in May 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Great location with beautiful views. Room somewhat dated but clean. Some concerns about safety - No anti slip mat available in bathtub shower, power for kettle faulty, sometimes worked some times did not. Excellent staff.
Stayed 4 nights in Apr 2023