Exterior

Reviews of Pestana Vila Sol Golf & Resort Hotel

5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 51 out of 150 reviews" "
Rating 8 - Good. 58 out of 150 reviews" "
Rating 6 - Okay. 31 out of 150 reviews" "
Rating 4 - Poor. 8 out of 150 reviews" "
Rating 2 - Terrible. 2 out of 150 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hilary

Response from The Team at Pestana Vila Sol on 17 Feb 2024
Dear guest,Thank you for taking the time to give us this review.It was a pleasure to have you as our guest and we truly hope to welcome you back.Best regards,The Team at Pestana Vila Sol

10/10 Excellent

Hilary

Response from The Team at Pestana Vila Sol on 17 Feb 2024
Dear guest,We truly appreciate your review, it is so pleasing to read that we meet your expectations. We hope we get to see you again in the near future. Thank you again.Kind regards,The Team at Pestana Vila Sol

8/10 Good

Wai

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The indoor swimming pool and sauna needs improvement.
Stayed 4 nights in Nov 2023
Response from Guest Service Manager on 10 Dec 2023
Dear Mr. Wai,Thank you for your nice review and for staying at the Pestana Vila Sol.We hope you choose to stay with us again whenever your travel needs bring you back to Algarve.Best regards,The Team at Pestana Vila Sol

8/10 Good

Damilola Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb. We felt really relaxed! We only had access to Uber from the resort as it is a distance from the old town/city, but we loved every bit of our stay!
Stayed 3 nights in Nov 2023
Response from Guest Service Manager on 10 Dec 2023
Dear Mrs. Damilola Janet,Thanks for posting your comments of Pestana Vila Sol Hotel. It makes us really happy to know you approved our services. More important than anything to us is the treatment we give to our guests. So, once again, thanks for your compliments. Best regards,The Team at Pestana Vila Sol

4/10 Poor

Kim

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Worst food ever.
The buffet dinner was the worst food I can remember eating in a hotel or restaurant....EVER! The room was good, we took 2 dogs and were charged an outrageous €25 for each. The staff were disinterested with the exception of the sommelier in the restaurant who was terrific.
Stayed 1 night in Nov 2023
Response from Guest Service Manager on 10 Dec 2023
Dear Mr. Kim,We would like to thank you for taking the time to write a review of your stay with us.We do take guest feedback very seriously as we are always looking for ways to improve to ensure maintain the highest standards of service. It upon guest experiences. We are disappointed to hear you didn’t find our buffet dinner offerings excellent. It was a pleasure to have you as our guest and we will be delighted if you return.Kind regards,The Team at Pestana Vila Sol

8/10 Good

Deborah

Stayed 1 night in Oct 2023
Response from Guest Service Manager on 10 Dec 2023
Dear Mrs. Deborah,Thank you for your nice feedback and for staying at the Pestana Vila Sol. We hope you choose to stay with us again whenever your travel needs bring you back to Algarve.Kind regards,The Team at Pestana Vila Sol

6/10 Okay

Bernadette

Travelled with group
Liked: Cleanliness
Not a 5* by any stretch of the imagination. Garden rooms dark and dreary and pathways unsafe due to uneven surfaces and poor lighting. Hotel rooms a bit better but poor Aircon and issues with plumbing
Stayed 1 night in Oct 2023
Response from Guest Service Manager on 10 Dec 2023
Dear Mrs. Bernadette,Thank you for taking the time to share with us your comments and views. We are disappointed to read that we did not meet your expectations and failed to deliver the value you had expected. It was a pleasure to have you as our guest and we will be delighted if you return. Kindest RegardsThe Team at Pestana Vila Sol

8/10 Good

yvonne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the relaxed atmosphere, very comfortable being there. Would recommend staying there away from the city life.
Stayed 3 nights in Oct 2023
Response from darioottino on 23 Oct 2023
Dear Mrs. Yvonne, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Vila Sol.Kind regards, The Team at Pestana Vila Sol

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous rooms, lovely pool, terrific breakfast every day, nice bar, and the staff were sheer perfection.
Stayed 6 nights in Oct 2023
Response from darioottino on 17 Oct 2023
Dear Mr. David, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol

4/10 Poor

Sarah

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Steven

Stayed 1 night in Jul 2023

4/10 Poor

Jason

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Shower debacle.
I had 2 rooms at this hotel. Upon trying to use the shower in both rooms the showers did not work properly. In one room the hot tap stuck on fully open and would not close. In the 2nd room the cold tap stuck on fully open and would not close. It took 4 calls to reception and around an hour to get somebody to come to fix the showers. Due to the delay in us getting ready we missed our evening meal booking. The hotel manager refused to speak to me despite my polite request. The next day on check out the reception staff insisted that we had broken both taps by turning them too tightly. This is absolute nonsense. I've had many thousands of showers and this has never happened before. I think the truth is that these rooms had not been used before this season and the shower parts had corroded due to inactivity. This explains why the guy who delivered our bags insisted we check if the room was ok before we accepted it. All in all the hotel should ensure the room is fit for use before renting it out and they hadn't done so. Blaming us was the cherry on top. Don't stay here there are many better options.
Stayed 1 night in Jul 2023
Response from darioottino on 11 Jul 2023
Dear Mr. Jason,Thank you for taking the time to give us your opinion on your recent stay. Your opinion is essential for us to improve how we work.We would like to apologize for not meeting your expectations with your accommodation. Just to refer to your comments, please note that being a Golf Resort we obviously have quite a high occupancy during winter period as well, including your rooms.On the night of the occurrence, our maintenance took about 30 min. to come to your room and change some of the inner parts of both taps in both rooms which were broken. This operation needed a little longer because in the meanwhile fire alarm went on and all resources were diverted to emergency tasks.Please note that at no point our manager on duty refuses to meet you or speak to you, as stated, she was available all night but since you were, understandably, in a hurry you did left the hotel for dinner.She however met you the next morning during your check-out.As stated we are deeply sorry for any incovenience we might have caused but we do hope that you will give us another opportunity to host you and rebuild your trust in the future. It was a pleasure for us to have you as our Guest at Pestana Vila Sol.Kind Regards,Dario OttinoHotel ManagerPestana Vila Sol

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel pleasant staff. Spacious rooms and clean! Excellent taxi service only 8 mins from Vilamoura marina.
Stayed 3 nights in Jun 2023
Response from darioottino on 22 Jun 2023
Dear Mrs. Patricia, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol

10/10 Excellent

Derek

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Paul

Stayed 3 nights in Jun 2023

4/10 Poor

Joao

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not a 5 star
Not a 5 star… average 3 star at best
Stayed 1 night in Jun 2023

8/10 Good

Pearl

Stayed 1 night in May 2023

10/10 Excellent

monique

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely lovely helpful staff. Thank you so much! Beautiful hotel and great if you’re a golfer. Fabulous course! The only down side was the pool water was quite cold so I didn’t swim as much as I would have l liked too. Also a long walk (1 hour ) to the beach but taxi drivers were great! All in all - I would highly recommend this hotel.
Stayed 4 nights in Apr 2023
Response from darioottino on 27 Apr 2023
Dear Mrs. Monique, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Break
Lovely hotel in a fantastic setting. Garden room was very comfortable with great pillows. Only downside was breakfast “hot”foods were at times anything but. Also the hotel is in a residential area and a taxi is required to get to the marina or even a supermarket
Stayed 4 nights in Apr 2023
Response from darioottino on 16 Apr 2023
Dear Mr. John, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol and regain your trust during your next visit.Warm regards, Dario OttinoHotel ManagerPestana Vila Sol

6/10 Okay

gordon

Stayed 3 nights in Apr 2023

10/10 Excellent

zohaib

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a luxury at an affordable price, clear place, nice breakfast and definitely friendly staff, happy to come and stay again at this place.
Stayed 7 nights in Feb 2023
Response from darioottino on 27 Feb 2023
Dear Mr. Zohaib,On behalf of the entire team at Pestana Vila Sol, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Vila Sol

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff at this hotel, unfortunately my daughter had caught a bug from the uk that only came to fruition on the first day. The
Stayed 3 nights in Dec 2022
Response from darioottino on 10 Jan 2023
Dear Mr. Alex, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations. We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol,Warm regards, The Team at Pestana Vila Sol

10/10 Excellent

Marc, Hilton Head

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for golfers. Convenient to visit the area. Rooms are spacious and quiet. Matress needs to be updated. Very clean, great staff. Service at the bar is poor. Dining options on property are limited.
Response from darioottino on 30 Nov 2022
Dear Mr. Marc, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol and regain your trust during your next visit.Warm regards, The Team at Pestana Vila Sol

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
This hotel was fantastic and I would highly recommend it .
Stayed 1 night in Nov 2022
Response from The Pestana Vila Sol Team on 18 Nov 2022
Dear Mr. Paul, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest. Best regards, The Team at Pestana Vila Sol

10/10 Excellent

dean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Definitely stay again
Stayed 4 nights in Sep 2022
Response from GSM|RP on 1 Oct 2022
Dear Mr. Dean, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol

6/10 Okay

Abdullah

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The girls in resorption is not good welcoming
Stayed 1 night in Sep 2022
Response from darioottino on 7 Sept 2022
Dear Mr. Abdullah, We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologise for any inconvenience caused during your stay. We are sorry that our team did not meet your expectations. We have already spoken to the team. We are working together to improve the quality of our service and assistance.We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.Kind regards, Dario OttinoHotel Manager

2/10 Terrible

Rikki

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2022
Response from GSM | RP on 18 Jul 2022
Dear Mr Rikki, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We appreciate that you chose Pestana Vila Sol for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, Pestana Vila Sol Team

10/10 Excellent

Dalmiro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl making eggy for breakfast was a completely miserable experience She looks like her hate her job and wanna let you know Worst breakfast experience
Stayed 2 nights in Oct 2021
Response from Pestana Vila Sol on 7 Nov 2021
Dear Mr. Dalmiro, Thank you for giving us your opinion on your recent stay. Your opinion is essential for us to improve our work. We are sincerely sorry to hear that some people of our staff did not fully meet your expectations. We regret that this happened. We have shared your comments with our Team leaders, and we are taking the necessary measures to improve. We would like to thank you for staying at Pestana Vila Sol and wish that, in the future, you will give us another opportunity to host you and rebuild your trust. It was a pleasure for us to have you as our Guest. Kind regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vilamoura
Had a really nice time hotel bit out from the marina but staff were excellent
Stayed 3 nights in Oct 2021
Response from Pestana Vila Sol on 12 Oct 2021
Dear guest, Thank you very much for your feedback. Hope to see you again in our hotel. Kind Regards, Pestana Vila Sol Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Staff were friendly and helpful. The bed was like sleeping on a giant pile of springs. Buffet dinner on Sunday night was below par. Cold and dried out. Everything seemed like they were left ivy from previous days. Breakfast buffet was decent and the omelette station was a good option. Overall the pool area was nice. You definitely need a car if you want to go exurbs area. A good place for golfers or people who just want to sit by the pool. A small draft beer was 4€
Stayed 2 nights in Sep 2019
Response from Pestana Vila Sol on 16 Feb 2020
Dear Mr/Mrs Hotels.com User, First of all, we would like to thank you for taking the time to give us your honest opinion on our facilities and services. We sincerely apologise for any inconvenience caused during your stay. We will take note of the issues raised and we will make a greater effort to improve the conditions offered. Once again, we are sorry to hear that we did not meet your expectations and we hope that, in the future, you will give us another opportunity to host you at Pestana Vila Sol. Best regards, Pestana Hotels & Resorts

6/10 Okay

Kevin

Liked: Cleanliness, room comfort
Very disappointing
The hotel is ok nothing special , very average for a 5* hotel , a little disappointing to be honest
Stayed 1 night in Sep 2019
Response from Pestana Vila Sol on 18 Sept 2019
Dear Guest Kevin, We are very sorry to hear of your disappointing stay with us and sincerely apologize for not having met your expectations. We sincerely hope to demonstrate the improvements that will be made by having the opportunity to welcome you back again in the near future. Kind Regards, Pestana Vila Sol

8/10 Good

Verified traveller

Stayed 5 nights in Aug 2019
Response from Pestana Vila Sol on 9 Aug 2019
Dear Guest, Thank you so much for your review! We hope to see you again in our Hotel. Kind Regards, Pestana Vila Sol Team

8/10 Good

Dr Miguel

Really nice golf course
Short and great for the Golf
Stayed 1 night in Jul 2019
Response from Pestana Vila Sol on 9 Aug 2019
Estimado Sr. Miguel, Agradecemos imenso o seu review! Esperamos voltar a recebê-lo no nosso Hotel. Com os melhores cumprimentos, A Equipa Pestana vila Sol

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at the Pestana
We had a lovely stay and couldn’t fault the hotel or the cleanliness. The staff were very helpful and would definitely return for another stay Perfect if you like golf to stay there aswell.
Stayed 7 nights in Jul 2019
Response from Pestana Vila SOl on 2 Aug 2019
Dear Guest William, Thank you so much for your kind review! It is a pleasure having you as our guest. Hope to see you next year. Kind Regards, Pestana Vila Sol Team

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was excellent but quite at night and too many taxi fairs otherwise great
Stayed 7 nights in Jun 2019
Response from Pestana Vila Sol on 4 Jul 2019
Dear Mr. Graham, Thank you very much for your review. We hope to see you soon in our Hotel. Kind Regards, Pestana Vila Sol Team

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and nice stay
This is a wonderful place to stay: quite, away from the noise and near enough of Vilamoura, Quarteira if you want to go the beach and have some goof food. I’m not a golfer, but being surrounded by a golf course it is so nice. Guilherme ( at the bar) , Claudia ( gym) and Ricardo ( bicycle rental and others) made my stay even greater. 😀
Stayed 3 nights in May 2019
Response from Pestana Vila Sol on 28 May 2019
Dear Mr. Fernando, We are pleased to hear that you have enjoyed your stay with us. Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Algarve and to the Pestana Vila Sol hotel, so we can have the pleasure of hosting you again to offer you “the time of your life”. Kind regards, Pestana Vila Sol Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
IIT IS QUITE A DISTANCE OUT. IT IS SPECIFICALLY GEARED TOWARDS GOLFERS. THE ROOM IS NOT 5 STAR LEVEL.
Stayed 4 nights in Apr 2019
Response from Pestana Vila Sol on 25 Apr 2019
Dear Guest, Thank you very much for your review. We hope to see you gain in our Hotel. Kind Regards, Beatriz Silva GSM

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2019
Response from Pestana Vila Sol on 29 Jan 2019
Dear Guest, Than you so much for your amazing classification! We hope to see you again in our Hotel-. Kind Regards, Beatriz Silva GSM

6/10 Okay

Richard

Stayed 4 nights in Jan 2019
Response from Pestana Vila Sol on 29 Jan 2019
Dear Guest, Thank you very much for your review. We hope to see you again in our Hotel. Kind Regards, Beatriz Silva GSM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love it!
Nice, close to the golf course! Very quite at Christmas! We love it!
Stayed 10 nights in Dec 2018
Response from Pestana on 16 Jan 2019
Dear Guest, Thank you so much for your kind comments. We hope to see you again in our Hotel. Kind Regards, Beatriz Silva GSM

10/10 Excellent

Jose Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Pestana on 16 Jan 2019
Estimado hóspede, Agradecemos imenso a sua classificação. Esperamos revê-lo muito brevemente. Com os melhores cumprimentos, Beatriz Silva GSM

6/10 Okay

Gary, G B

Liked: Cleanliness, staff & service, room comfort
check in staff very helpful
Room not been booked for us on arrival very dissapointed .
Stayed 7 nights in Oct 2018
Response from Pestana Vila Sol on 16 Oct 2018
Dear Guest, Thank you very much for your comment. It was a pleasure to have you as our guest and we will be delighted if you return. Kind Regards, Beatriz Silva GSM

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice indoor swimming pool and good food
Good close to golf clubhouse and very expensive green fees
Stayed 7 nights in Sep 2018
Response from Pestana Vila Sol on 9 Oct 2018
Dear Guest, Thank you very much for your comments. Kind Regards, Beatriz Silva GSM

6/10 Okay

fletch, Bristol uk

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
A bit tatty for the price
expensive drinks, slow staff and tatty building but nice breakfast and room.
Stayed 4 nights in Sep 2018
Response from Pestana Vila Sol on 28 Sept 2018
Dear Guest, Thank you for your review. I am sorry to hear you did not enjoy your stay with us. We do take guest feedback very seriously as we are always looking for ways to improve upon guest experiences. I will certainly share your feedback with the relevant heads of department to ensure maintain the highest standards of service are maintained at all times. I would like the opportunity to welcome you back again. Kind Regards, Beatriz Silva GSM

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from PVS on 22 Sept 2018
Estimado hóspede, Agradecemos a sua pontuação. Esperamos recebê-lo novamente no nosso Hotel. Com os melhores cumprimentos, Beatriz Silva GSM

6/10 Okay

Alexandra

Liked: Cleanliness, staff & service
Not for us
The staff at Pestana Hotel are so friendly and helpful in our opion the only good thing for us as the rest not good Very expensive then having to taxi another expense For a golfing family I suppose perfect I think if there was self catering amenities it would really of helped
Stayed 7 nights in Jun 2018
Response from PVS on 4 Aug 2018
Dear Guest, Thank you for your review. I am sorry to hear you did not enjoy your stay with us. We do take guest feedback very seriously as we are always looking for ways to improve upon guest experiences. I will certainly share your feedback with the relevant heads of department to ensure maintain the highest standards of service are maintained at all times. I would like the opportunity to welcome you back again. Kind Regards, Beatriz Silva Guest Service

6/10 Okay

Alan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not 5 star treatment
On arrival allocated a villa room a long way from the Hotel despite booking a classic room. They tried to justify this as an upgrade but I insisted I wanred Hotel room so it was changed. Problems booking golf tee times and taxi transfers too.
Stayed 5 nights in Jun 2018
Response from Pestana Vila SOl on 26 Jun 2018
Dear Mr. Alan, It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit to Pestana Vila Sol and to offering you “the time of your life”. We going to take note of all details that you give us. Our apologize. Kindest regards, Beatriz Silva Guest Service

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accommodation was lovely, clean & spacious. The only issue I have is the fact that during the night our bathroom was invaded by ants, normal & flying.
Stayed 1 night in Jun 2018
Response from Pestana Vial Sol on 26 Jun 2018
It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit to Pestana Vila Sol and to offering you “the time of your life” Kindest regards, Beatriz Silva Guest Service

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 6 nights in Jun 2018
Response from Pestana Vila SOl on 26 Jun 2018
Dear Guest, Thank you so much for your comments. Hope to see you again very soon in our hotel Kind Regards, Beatriz Silva Guest Service

8/10 Good

Martin, Company director

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we enjoyed our stay at the hotel and fulfilled our expectations. We may visit again at some future date.
Stayed 8 nights in May 2018
Response from silva on 2 Jun 2018
Dear Guest, It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit to Pestana Vila Sol and to offering you “the time of your life”. Kind Regards, Beatriz Silva